It seems most of these reviews are from people who INFREQUENTLY travel on the blue, well from someone who used it as a main mode of transportation for years to/from work, I can offer a real perspective.
WMATA has decided to significantly reduce the number of blue line trains running from ~6 minutes during peak to ~12-16 minutes. This was to accommodate the Silver line. Speaking of which, now that Silver, Orange, and Blue all share the line once you reach into D.C., back-ups are ABOUND on a DAILY basis. They also added the rush plus Yellow line trains as a way to accommodate blue line riders working on that side of town, only it really serves to benefit folks who happen to work at any stop at the Pentagon or before or somewhere else along the Yellow line in D.C. From the half empty trains leaving the station in the mornings, I don't think too many people are benefitting from the rush plus Yellow.
Another thing is that the station doesn't open enough turnstiles when the flow of people are exiting the station in the afternoons. So what you have is hundreds of people all trying to get out of 3 or 4 turnstiles, and of course this includes the idiots who try to skip other people, push pass you, those who have issues with their cards but won't step off the line, etc. SIMPLE FIX: OPEN MORE TURNSTILES, this is not rocket science, every other station does it!
The most frustrating part, for me, is the line of homeless and/or beggars that line the walkway each morning and afternoon. There are about six of them that are out there DAILY, and two are fairly aggressive. One is a boyfriend/girlfriend or husband/wife team that is out there all the time but I have caught on more than on occasion on an iPhone. There is another lady that literally FOLLOWS you, practically TO YOUR CAR, with some long sob story in a language that isn't quite English. I don't know about you but after a long day of work or a stressful drive TO the metro, I have very little patience for this type of behavior.
The parking situation is below average. The parking garage is not that well lit in places and I have often turned the corner to my car to find random men hanging out and smoking who literally look like they are just loitering. I have probably seen some dude on a little golf cart trolling around only a handful of times in YEARS and he looked like he was looking for parking violators NOT as if he was security.
Because of all of this, I have stopped taking the train. I now take a bus to my job and the stress is SO much less. I don't have to deal with the weird smells of the train, the mentally unstable people, the crowds, the break downs and single tracking, increasing fares, increasing parking rates, and less service. GOOD BYE METRO! read more