Sometimes after I fly, I dont really want to deal with an Uber or Lyft, and just want to do things the old fashioned way. I like that airports still have this option for people who would rather just hail down a cab like back in the day. Yellow Cab has gotten me home numerous occasions, all safe rides and incredible how so many of the cab drivers know the roads without GPS. Kind of impressive. Sometimes cabs can be cheaper than rideshare if there is a surge happening. I like to mix up my travel just to try to other options out and to not get so stuck in certain ways of doing things. Thanks Yellow Cab for being a reliable taxi option at the airport. read more

Yellow cab driver doesn't seem to know how to park. Park horizontally don't know why would of still had shade parked correctly ‍ read more

Yellow Cab - Yellow cab drivers doesn't seem to know how to park . Yellow cab do better. - Taxis Near Me - Phoenix, Arizona

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Absolutely NOT. Called twice and they said a driver is coming. One and half hours later I drove my self to airport. A no show from Yellow Cab read more

The WORST! I called for a cab for my husband who was at Sky Harbor Airport and needed to get to the Emergency Room at St. Joseph's Hospital. After one hour, they hadn't shown up so I called and was told the driver was in the vicinity. After another 45 minutes, the cab still did not arrive so I called back and actually talked to the original agent, Edith, who took my call again. I explained the problem and told her that my husband had seen lots of Yellow Cabs drive by but none stopped. Edith told me that my husband would have to GO OUT AND FLAG ONE OF THEM DOWN (crossing four lanes of 40 mph traffic!) and tell them who he was and they would accept him. Unbelievable! I told Edith they are SHIT and I would be leaving a review on how horrible Yellow Cab is! Beware of them! read more

Yellow cab AZ drivers will all try to scam you and make you pay more. This has now happened to my husband and I on multiple occasions, so I finally want to voice my concern to the public since this just happened again last night. Cab #273 around 7:30pm on 12/16/24, first of all, took us way out of the way from our destination of Tempe Mission Palms hotel. He said he knew where he was going, but he clearly did not and did not put the address in his GPS. Once dropping us off, he told us the price was $25. We take the taxi all the time from the airport to Tempe mission palms hotel because I work there and park my car there while we travel, and it is $15. When we confronted him and asked to see the meter, he immediately said okay fine it's $15. He never even turned on any meter, knowing he was going to scam us the whole time. I wanted to warn others of this taxi cab and the company, because this is a reoccurring problem with this company and their drivers. They think that we are from out of town because we are getting a taxi, so we won't know the difference when they are trying to scam us. We take the taxi because it is usually cheaper than an Uber or Lyft for the distance we need to go from the airport, but we are getting fed up with the scams, so we are going to now keep to ordering an uber or Lyft because at least we know what the price will be, and no one will try to scam us. BE VERY CAREFUL WITH YELLOW CAB AZ COMPANY! read more

Yellow Cab - Drivers license plate number - Taxis Near Me - Phoenix, Arizona

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Didn't show up. Arranged a pick up 24 hours in advance. Was given excuse after excuse. I was told it would take 90 minutes for a cab to show. What a joke of a company. read more

Booked a few hours in advance to go to the airport. No call, no show. 0/5 experience.

don't take yellow cab from phoenix airport. rip off. He drove out of the way to my hotel in Scottsdale. Balked at taking a credit card. Never again. read more

I would give a zero. We scheduled days in advance to take 87yo relative to a medical appt. Got confirm number. Never showed. I calked and was told the drivers are independent contractors so if they dont pick up the ride, yellow cab wont guarantee a ride. This means that if a ride isnt far enough to be worth it..the person is out of luck. This 87yo sat out in AZ heat waiting for an hour, got no call telling her they were not showing up. Missed her appt. This is the worst company around. What good is confirming with a number when you never show. read more

How can you rate this Cab Co. When they dont show up or notify you of status of my ride? I had a ride scheduled for Monday 15th, YELLOW Cab didnt show up? WTF! 16TH I scheduled the ride again, again a no show? No phone call alerting me of ride cancelled on Yellow Cab, no phone call? Go F' yourself... read more

Today, I had to leave my car for transmission service that was going to be ready tomorrow about noon. I was thinking that I would use the yellow cab as it's an old established American company, and that I would rather use them for services rather than using Uber or Lyft. My first call went out at 10:30 AM after checking in and dropping off my vehicle. They have a call service. The young lady was very pleasant and told me they would have someone there within 30 to 40 minutes. Well, OK there's less yellow cabs out there than other ride services. An hour later, no call from the driver. I called back over there and was told that they were shorthanded and another driver would be there in 21 minutes And would call when they were in the parking lot to pick me up. Another 40 minutes past I called again again and this time was told that the driver should be there any minute. Half an hour later, still no driver. I called back once again and said canceled the damn ride. The guy just told me at the transmission service, we're gonna have your car ready in an hour and a half if you wanna wait. So, I went and had a nice lunch over at El Pollo Asodo, I went back to the transmission shop, fell asleep on the sofa and sure enough right before 2 PM, my car was ready and I drove home. When I called the last time to yellow cabs call service, I told the young lady, I swear that your drivers are sabotaging your own business by not having the courtesy to be professional and at least make a call back or show up, which is part of their job description. So, although I can't stand the companies of Uber or Lyft, I will use them in the future because after how I was treated with this shite show with the yellow cab, they lost my business for the rest of my life. If this is how they treat their customers, they should close up shop. The only reason I left one Steyr is because I couldn't make zero stars and have the rating on here. read more

Hello everyone, Im usually pretty busy & for the most part I don't like wasting time writing a review regarding a business. In most cases, if I have a bad experience with particular business I just don't use there services anymore. However, occasionally I will give a business a second chance because I feel maybe over the years the service have improved. However, I just want to say "YELLOW CAB", is the worst business ever for many years & even still today in 2025. They don't care about there customers because on several occasions they have not only arrived very late; but on two (2) occasions they actually caused me to miss my flight...YES THIS IS A FACT!! In the past, & on the morning of my flight I would call "YELLOW CAB", around 9 / 9:30 am to have an schedule pickup in the afternoon between 2 or 3pm. Then around that scheduled time I would be expecting a call from them regarding an ETA. I will admit sometimes I would receive a call regarding an ETA; but I never thought I would ever experience not receiving a call & also they would not show up. I have also heard from other cab drivers, who told me they once drove for "YELLOW CAB. But they had a very bad experience & eventually resigned to work for another cab company. Based on what they told me & my personal experience dealing with this company, thank God for huber & lyft. Though no company if perfect, THE YELLOW CAB COMPANY IS THE WORST!!" read more

They blew it. Called the night before to arrange a ride to the airport, got a confirmation number. Next morning, no sign of anyone so we called...."the ride was marked as completed." Huh? Um, no, nobody came. Paid more for an Uber, but they showed up in 6 min and got us there on time, catastrophe avoided no thanks to Yellow Cab. read more

Ordered a van for pickup on 12/8 and confirmed pickup 14 hours prior. Cab never showed and when we called they said they had no drivers. Cost us $200 to drive ourselves and park at airport. WARNING ..DO NOT USE YELLOW CAB!! read more

Cab showed up with extra rider? This wasn't a ride share. I refused the ride. Isn't there a law re extra guests in a cab.

My brother needed a ride to St Joseph's Hospital for a procedure and called Yellow Cab. Two plus hours later he was still waiting. I called him expecting to talk to him at the hospital but he told me he was still waiting for the cab! He told me he had just called them and they told him he was still on the board. Then I went to Yelp and found another company open 24/7 and asked them if they could take him to the hospital. After giving them his address, they told me they could have someone there in 10-minutes! If you are unable to deliver say so up front! read more

I called the 888 8888 number to set up a cab for my senior citizen friend to get to a critical medical appointment 4 days in advance Got a confirmation number. No call no show The response was they couldn't find a driver in the area. They had my number. VERY DISAPPOINTED IN YELLOW CAB read more

I set up an appointment for my 85-year-old mother-in-law to be picked up at her apartment for a doctor's appointment I was very explicit and told the receptionist at yellow cab it was an apartment and that the parking area was in the rear in the alley. They said they would call. I mentioned this several times and they said they understood .I confirmed that several times When they arrived they never called. They didn't show up. It's the right place because my 85-year-old grandmother sat outside in a wheelchair for 45 minutes. I would've done this myself, but I'm out of state. when I called today to find out why they didn't pick her up they said they had none of that information in the request which is very untrue. This is the worst service that I've seen in a very long time if you want to get somewhere don't call yellow cab. If I could give less than one star, I would if I could put negative stars in there I would I don't think I'd call them if I was dying. read more

Absolutely horrible wish I would have read the reviews or even looked that they had one star I would not even give them that they completely ruined my plan to go to a Raiders game with my dad in Glendale Arizona we had scheduled and reserved a cab to pick us up at the house at 5:00 for a 7:00 game the cab driver called and said he would arrive at about 10 till or 5:00 he never showed up we called the number that he called us from and it went straight to voicemail twice left a message and never heard from him called the dispatch again she said oh there is someone in the neighborhood now they should be there in about 5 minutes now 6:00 is approaching and no one is coming or answering their phone or calling us back I have no other choice but to drive there in traffic jam have to turn AC off so vehicle doesn't over heat in 114 degrees walk a mile missed pregame and kickoff no souvenirs no food missed one and a half quarters then after game had to do it all over again How are you still in business how could you do that to someone! You need to stop pretending to be a cab company as it looks like you never do your job you are worthless and caused unnecessary difficulties in my life and people like you just confirm how much I hate people and how much society's mentality and work ethics keep dramatically declining you need to go out of business immediately read more

Rude, unreliable, wait times are ridiculous and no wheelchair accessible vans.....even though they are listed as having them. Called 3 times; 1st time the rude broad hung up on me and all I did was ask about wheelchair access. Fact is, I have found the Cab/Taxi companies in Phoenix and outlying areas completely useless and rude. I wish now I had the money for a van with a lift and I would have my own cab to help folks like myself. I know, like myself, I dislike driving in Phoenix but the only reliable transportation so far is ParaTransit in Glendale and Phoenix. But you have to call early, 24 hours before. Still it's better than these so called cab companies including Lyft and Uber. read more

Driver calls says he's out Ft waiting, told him I'm outside dnt see him, he's 9 houses away but has corrct adr, I walked into the road, said drive East & I'm in the road &can see him. he should be able to see me. He seemed very confused, I dnt think he knew which way East was. As he hung up the phone he called me a "Fucking Asshole" to himself. Then reprimanded me as he drove up bcuz I didnt wait til his car came 2 a complete stop before approaching him. I reluctantly got in & let him know I didn't appreciate the names when I was trying to help him. The ride was going in a bad direction fast, so I just got out abt 5 houses away.......pure BS.... read more

IF YOU ARE A WHEELCHAIR USER DO NOT REQUEST THIS SERVICE!! SI USAS SILLA DE RUEDAS NO USES ESTE SERVICIO!! I would give a -5 stars to this service if I could. My husband had to wait stranded on the heat because non of the drivers would take a request for a wheelchair accessible ride. He was put on hold every time he called to confirm his ride, just to hear the same answer over an over "no one as accepted the request". Phoenix is getting hot and this could be dangerous for everyone. You Yellow Cab did not care!!! if something had happen to him I would blame you!! he had to wait from 3 pm to 7 pm for someone to show up! After 6 calls and all of them with more than 30 min on hold. Not even an apology from you! not even a call from the manager/supervisor as he requested. Terrible experience with this company that only says "they are contractors, there is nothing we can do". read more

Hope and pray that you don't get hit by one of these cabs because you will play hell and they will give you the runaround before settling with you until you are forced to hire an attorney read more

Well Yellow Cab you lost my business. This was the first time I called to see how much you were to the airport and I was on hold for so long I gave up. You quoted me a price and I tried to see if you could email it and I was told no. Ask for a supervisor, and was left on hold forever. I was hoping to see what it was like to use your company Try to download your app and it said your app was for older phones couldn't do it. Website didn't work. So I called. I booked with Uber read more

Disgusting service and driver - Do not use this company - Zero rating Cab number 1133 Phoenix From a previous bad experience, I always ask the driver if the credit card machine works before entering a taxi. I do this religiously. The answer on this occasion was yes (as it usually is) but I need to check as I don't carry cash, nor use ATMs. Half way through the 30 minute $57 journey, the driver tells me the machine doesn't work as it didn't work earlier in the day for another customer. I reminded him he told me when I got in the car it did work, so why this update. He raised his voice several times to say, it's not a big deal and he will take me to an ATM. I told him it was a big deal to me and he shouldn't have said it worked when I got in the car. I asked if we could try the machine when we get to my home. Again with a raised voice he said why would we do that and then have to look for an ATM, as it doesn't work. He insisted very angrily that I go and get cash from an ATM. Being late at night, on a highway, I didn't have any other options. After being taken to a Circle-K station to get cash out he commenced to sing in the car 'I'm having pizza and chicken wings for dinner' over and over again. He asked me if I liked pizza - obviously, absolutely furious, I didn't answer, so he answered for me 'yes I like pizza', and continued to talk to himself. If that wasn't horrendous enough, he then drives me to the wrong address, 3 miles from the address I gave him. Absolutely unprofessional, shocking service, outrageous behaviour, dishonest and disgusting driver. read more

What a terrible experience. After successfully getting a cab home from the car rental drop off a couple weeks ago, I was satisfied enough with Yellow to hire them again to take my elderly mother to the bank today. I called around noon "What time" the dispatcher asked. "Anytime between 1 and 4 pm" I replied. She had no problems with that and put me down for a ride to the bank. Its 3:30 pm and no cab yet so I call them. "I called earlier today for a ride between the hours of 1-4 to the Bank and its 3:30 and I'm getting a little nervous. I stated. "What time" the dispatcher asked "1 to 4" I replied "It doesn't work that way, you can't do that" The dispatcher said. "I was flexible, I didn't care so long as we got picked up in that 4 hour interval... The lady I spoke with and took my call had no problems with that arrangement" I gave her information and she tells me the ride was cancelled because I didn't answer my phone when they called. Well I did not get a call. Regardless it was 3:30, mistakes happen and I asked "the bank is open for another 1.5 hours can I still get a ride" "Yes I'll put you down". Well I'm typing this at 5:08 nobody showed up. Yellow cab...if you're reading this. Never again. read more

Driver came through MTBA, to take us home after an appointment. Asked him if he was here for Alyssa, he said yes. Another girl came, and insisted she called him. She did not. I made it known that he already said he was there for us. He changed his story because she offered him cash, but he would have gotten paid either way. The company she actually called was VIP, and the reason I know is because her cab came minutes later. The Yellow Cab driver was unprofessional and stupid. read more

After waiting too long for an Lyft driver who couldn't find me, I saw the yellow taxis lined up so asked about a ride to downtown Phx (Seamus McCaffreys Irish pub, to be exact). I was told $17 flat rate if it falls within their parameters & he showed me a map. It did. Off we go. Driver took the longest possible route to the corner of Central and Monroe. When we arrived, the meter said $19.86. I told him the guy up front said $17 flat so that's what I'll pay (also posted on the taxi window with a map- see pic). He pointed to his meter and sau that's the fee. I said $17. He said fine and then said cash is best payment. Paid in cash. Not bc he said so but because I actually had cash on me. Don't like trying to being swindled even though I ended up paying the agreed amount. He would've gotten a fat tip if he didn't try what he did. End of story. read more

Yellow Cab - Rates. $17 flat fee to downtown Phx. Lyft was $23 to same destination. - Taxis Near Me - Phoenix, Arizona

Wow! Horrible on every level. Have a baby and they didn't pick us up on a pre-order. Baby got overheated waiting. When calling them they were rude! Horrible company!!! read more

Took Yellow cab from Sky Harbor airport to Scottsdale. Driver was very pleasant - his name was Najib. Great customer service. Car very clean. Will definitely be using Yellow cab again. read more

to bad that zero stars is not a choice. hade ordered a yellow cab 15 hours in advance to go to have a colonoscopy they no showed and no call either they should have picked me up at 8am when I called all they said was that nobody had been assigned to me yet a simple call from them would have been good so that I could have made other arrangements thanks to this horrible company I have to do the hole prep again and reschedule another appointment read more

I would give the rating a 0 if I could have. I took a taxi from Phoenix Airport to my hotel.a lady from New York joined me in the ride. she was going to different hotel about 4 miles from the airport. in stead of taking me to my hotel first which is 1.5 miles from the airport.we drove to hers first. She had a voucher from the airlines so he was not getting cash from her. He decided to double down on me.When we reached my hotel he charged me $23.00. I have taken the ride numerous times and the cost for 1.5 miles is $6.00. i got ripped off. I called Yellow Cab to complain but was on hold forever. read more

This is a company that has no clue about customer service. Schedule a taxi the night before and of course the scheduled morning of they were a no show. called and was told it was cancelled because I was called and no answer which was a lie. Told to schedule again while on phone with Ana which I did and was promised a ride within 20 mins. after 20 mins called again and was told another 15 mins. Got an Uber for half price within 6 minutes. Stay away from this company. read more

Called last night and booked a mini van. Got a confirmation code. Time. Etc etc. supposed to show up at 1245. Called at 1250. They sent me to voicemail. Hung up on us. Put us on hold over and over. Had to try Uber / lyft and couldn't get one. 5 people 10 bags on a large vacation trip. Added tons of stress and never showed up. Won't ever call them again and I'd recommend anyone else but. Sorry asses. read more

Believe. The. Bad. Reviews. I reserved a cab a full day in advance for a ride to the airport. I received an email with a confirmation number to verify that my reservation was received. Next day, no one comes. I call customer service and they say that they have no record of my reservation in their system. Needing to get to the airport asap, I canceled the ride and called a company called Downtown Taxi Cab. They came and got me in 5 minutes - literally. AVOID AZ Yellow Cab if you if you don't want to miss your flight! read more

As Snowbirds we fly in and out of Sky Harbor a few times a year. Since Covid killed the group Super Shuttle to Mesa, we have used Yellow Taxi and been quite happy. Never again after yesterday. We had booked with Yellow Taxi a week before our flight. I checked, and confirmed, two hours before our scheduled pick up. We were scheduled for a 2:30 p.m. pick up to get to Sky Harbor by 3:10, as advised. 2:30, no taxi, 2:40 I phoned to be told that dispatch had been called but no taxi had answered. 2:50, no contact, 3:00 no contact. At 3:10 our neighbor hopped on her Uber App. At 3:17 we were on our way to Sky Harbor with our Uber driver (yes 7 minutes from order to pick up). At 3:25 Yellow Taxi finally called us. NEVER, NEVER, EVER will we trust Yellow Taxi again, I mean, how could anyone. read more

Agent has no desire to help whatsoever. I called in asked for the rate and I wasn't familiar with with the exact address so I gave her the school name, zip code and I wasn't sure what PI stands for and she made sound I was stupid and responded I need the exact address and full form of PI . Mind you she does this for a living thinking she will be knowledgeable and pretty much should know what PI stands for but NO she made you figure it yourself . Anyways I wanted to give them business but her service is as if you're asking for a handout. But then again customer service is so bad . read more

Unreliable. Unreliable. Unreliable. They gave me a confirmation code and no one showed up. Don't give business to this company unless you like being stranded. read more

We had reservations for Yellow Can to pick us up and take us to Sky Harbor. They did not show. When I called the dispatcher said there were no cabs in the area. She was able to pull up our reservation but no other explanation given. We had to scramble to get to the airport. I would not recommend this company. read more

I'm giving 5 stars just for the driver who picked me up. For their phone dispatch service I'd give a one star.