We hire SOS Limo quite frequently to transport us to and from the Cleveland Airport and to the…read moreCleveland Clinic. Most often we have Ken as a driver. He is so nice and accommodating not to mention punctual. In fact, he even arrives a few minutes early. SOS consistently does a great job for us. Their limos are nicer than their Town Cars.

I do take SOS shuttle to Akron Canton Airport, the driver are always polite and very helpful and…read morealways on time,This time I had a gentleman by the name of Mike Foster which knew my ex husband in 1979 What a coincidence. It made the trip very enjoyable. Thanks for everything . Keep up the good work...

Do you get that sense of dread having to pay for expensive parking rates when you return from your…read moretrip or the stress of having to order an Uber and find the rideshare pickup area only to have a long ride back with a weird Uber driver? What about worrying that your Uber driver will be late when picking you up to go to the airport? I used to experience this every time I would travel until I started using TL Worldwide on every trip. They make it completely stress free and their professionalism is unmatched. They will pick you up any time 24/7 and always arrive early. In a recent trip, I had to depart at 4 am and it was raining. I found the uniformed driver waiting outside my house with an umbrella and offered to carry my bags for me. When you are getting picked up at the airport, you can expect to find the driver waiting for you at the baggage claim with a sign. If you checked a bag they will know what carousal you are at and will carry your bags to the car if needed. The cars are always freshly detailed, and you overall get a much higher level of service. All of their cars are the highest level of trim typically with seat heaters and leather seats in the back. My favorite is the Lincoln Continental. For a little bit more experience the finer things in life, arrive in style, and quit stressing.

These guys absolutely came through for me in a pinch! My mom was flying by herself from San Diego…read moreto CLE for surgery at the Cleveland Clinic. They met her at baggage claim, carried her luggage, and got her safely to her hotel. Her driver (Garrett) was super friendly and helpful. They were a Godsend. Thank you, thank you, thank you! Would use them again in a heartbeat.

Upon making the reservation for this car, I was very impressed with the kindness of the owner and…read moreavailability of the car last minute. The reservation was for 3:45AM to get my daughter and her boyfriend to the airport for their flight. He showed up on time and was very friendly and helpful with the luggage. For all of that I would give 5 stars at that point . But......after a while my daughter texted me and said that she was concerned that the driver was falling asleep at the wheel because he was swerving over the yellow line and back to the white line on the edge of the road. She was scared. She said he missed a couple exits and just didn't know if he was distracted or what. But it added time to their ride , getting them to the airport later than expected and she was very concerned for their safety . Her words were "that was a horrific experience and I am nauseous and anxious from that ride". I immediately called the owner and his wife answered. I explained the situation to her and she was shocked that my daughter had that type of experience. Her husband "the driver" then soon after texted me ( didn't call) an apology. He said he was not swerving and only missed 1 exit. He said he was truly sorry if he made her uncomfortable and if he could make it right he would. Well, I gave him a 40% tip prior to him giving the ride (because that's how they require you do it, which makes no sense). I believe a "tip" is based on your experience with the person , not a requirement. ( And my husband and I have recently been giving generous tips to people because we know Covid has impacted incomes and we're trying to be helpful when deserved) Anyway, he said if he could make it right he would and when I told him my frustration over the tip I gave him, he never once offered to repay any of it, Which I would expect from him as that amount clearly wasn't deserved based on performance. So..... based on all the facts around this car experience and the response from the owner, I won't be using them again, which is a shame because had the situation been handled differently, I would've considered it. They were prompt and the car was clean and the owner helpful , but the safety of my daughter is of the most importance and for that experience I can only give 2 stars.

We decided to get a limo for my wedding from this company based on their solid reviews; boy was…read morethat a mistake. First, in the middle of June, the limo that they sent to take us from the reception to our pictures had no air conditioning. The vents were in fact blowing out air hotter than the outside air. We had to open the back two windows (the only ones able to be opened) just so that we didnt pass out from the heat. The poor girls had their expensive hair and makeup ruined. Second, the driver acknowledged how hot it was in the car, however she said not to worry, because they were sending a different car to pick us up from the pictures. So we took our pictures and waited. And waited. And waited some more. Until finally we were half an hour late to our own reception, with still no new car. At this point in time, just wanting the entire ordeal to be over, we got back into hell on wheels and suffered the rest of the way to the reception. Finally, to top it all off, they are refusing to reimburse us for anything; they say that we were offered another car (the one that never came) and that we were late because we were taking pictures (completely untrue). All in all, it was the worst limo experience I've ever had. I should have dressed a chimp in a suit and had him drive us in my grandmother's minivan. It would have been cheaper, easier, more comfortable, and im sure that we would've gotten better service from the primate than we recieved from the owner of this company. Do yourself a favor and find a different company to do buisness with.

I'm not a review writer but i have to share my experience with this organization. This was a…read morehorrible experience. Unless you're an important  VIP executive and have a well versed knowledge of the limo industry, steer clear of this company. I contacted them to get a quote for a limo for my kids prom. Everything was fine, the price seemed fair and we moved forward. When the day arrived, a black SUV pulls up instead of a limo. When i contacted them to ask the reason there wasn't a limo there, i was told that i don't understand the definition of what a limo is these days and i should have known from the price what kind of car i was getting. I'm not a frequent limo rider but when i think limo for prom, I'm not picturing a black SUV.  The rest of the unprofessional interaction played out through text (pictures attached). I asked why would i pay for a limo when a SUV showed up, and i was told the miscommunication was my fault. I don't think it's unreasonable to expect a limo when i called a limo service.  For anyone thinking of using this company, just know they don't even have any limos available. It is only SUVs so if you're not an important doctor, lawyer,  or executive then don't expect anything else from them.  I truly feel i was ripped off with the old bait and switch. The plan was to give my kid and their friends a memorable experience for this once in a lifetime senior prom. The service was provided and i was willing to pay an adjusted amount for the lack of a limo since at that point, we had no other options. However, when we texted about it the next day, Dave the owner was a wittle crabby from his trip to Europe (which he had to mention as if it pertained to the conversation what so ever). He was completely unreasonable, and accusatory. He called me cheap and went on and on about his important clients and demanded full payment because i was dumb to expect a limo from a limo service.  I'll let the pictures speak for themselves but if you're just normal folk, don't bother with fireman's LIMO service. There's no integrity here. The driver was great though

David, you are amazing and I so appreciate all your kindness and support during the snow storm…read morecoordinating my daughter's ride for college. Appreciate your promptness Tony for picking our daughter up!!! Thank you so much and happy holidays!!!

We got a cab today from Glenmoor country club to CAK. The front desk at the country club quoted…read more$25. Uber was $13. We had already ordered the service from AAA and decided to stick with it. First off, the cab stunk. Stale cigarettes, just disgusting. The driver talked on the phone during the ride, didn't fasten his seat belt and then had the nerve to charge us $40 for the ride. No meter, no explanation, just total b.s. Avoid, use Uber, don't get swindled by these jerks.

Called to check what the fare would be for a ride to the airport. The person who answered rudely…read moreinformed me that they don't provide pricing on the phone, so I told them they wouldn't get my business. Moments later, the guy called back and left a prank message in a fake Asian voice. So, they are unprofessional and racist.

Wonderful way to go to concerts! Courteous driver! On time pickup, comfortable ride. Definitely…read morewill use again!

From the owner: Sedan or van airport shuttle, serving the area for over 26 years!read more

Clutch and reliable service! Professional and affordable!…read more Airport transport made easy! We had to get to the airport after my mother in-law canceled on us. We called this company at 6:00am and had to be to the airport for an 8:45 flight. They were at our house by 6:30! The return trip was easy to book online and they even call and confirm your appointment with flight number and status updates to make sure if anything changes they will be there for you! I definitely recommend if you need to get to the airport or anywhere I'm Cuyahoga county!

Used Freedom 2 Go on my recent trip to Cleveland after a disastrous last minute forced cancellation…read morewith SuperShuttle. They were on time and provided great service. Most importantly, they have wheelchair accessible vehicles. The only reason I can't give them 5 Stars is that at $218 for a roundtrip, their price point seems a little high.

Duncan, our driver, drove our extended family of 12, aged 3 months to 86, to Cleveland for an…read moreouting on Thanksgiving weekend. Duncan was punctual, kind, so helpful and flexible with our schedule. Rates are reasonable and it is so much easier than driving several vehicles downtown, parking and walking in the cold. Highly recommend them!

So much fun! They let us play our music and do our own thing on the way to our event! The bus was…read morevery clean and well kept and the LED lights are a nice touch. Thank you Melissa and Duncan!

We have used Quality Shuttle numerous times and have had excellent service. They are always on time…read moreand professional. We would definitely recommend them.

Arranged for Quality Shuttle Services (QSS) to pick up my 93 yr old mother from Akron Canton…read moreairport to be taken to her home. We have used QSS to transport my mother in the past with satisfactory service. My mother's flight arrived at approximately slightly early at 8:45 pm with a scheduled arrival of 8:51 pm. My mother uses a wheel chair to go to and from the plane, and there were 5 other passengers needing wheel chairs who were also departing her flight. At 9:07 pm my mother called to tell me she was at baggage claim and the QSS driver was not there to meet her. At that time, my mother was in a wheel chair with an attendant from the airport pushing her wheelchair. I spoke to my mother several times by phone from 9:07 to 9:35 pm while she was at the airport. I asked my mother to look inside the terminal as well as outside for the driver or car. She did this and did not see either, and in fact said the terminal was "empty" of people (CAK is a very small airport and terminal with very few late evening flight arrivals). Because my mother has used QSS previously, she knows what their cars look like and where they park (a lane separate from the terminal drop off/pickup lane restricted to limos and taxis). My mother is very alert and aware and I am confident in her search of the airport and not seeing a driver or car, plus I could hear the wheelchair attendant who was with her confirm this. Needing to get my mother home I told her to get a taxi, which she did, to take her home. My mother called QSS the next day and was told that the driver and car were at the airport from 8:30 to 9:30 pm and she "did not show up" for her transport. She was also told that she would be charged the cost of the transport due to her not being present for pickup. I called QSS and was told the same thing. When I disputed that the driver was not at the airport, and/or made no attempt to look for or contact my mother, I was told the driver was standing by the information desk from 8:30-9:30 pm and did not see my mother, and that my mother was paged. I cannot say with certainty that my mother was not paged, and being 93 yrs old, she could have missed the announcement. But, with both my mother and the wheelchair attendant not finding a driver or the car from QSS after looking inside and outside a very small airport terminal, I find it difficult to reconcile how the driver could have been at the airport looking for the party to be picked up and have not found my mother. The driver was supposedly at the airport until 9:30 pm, well after my mother was in the baggage claim area and looking both inside and outside the terminal,the terminal almost clear or clear of people. During my call to QSS I requested that my mother not be charged, was told that the owner was the only one who could respond to the request, and I gave my contact information for the owner to contact me. The owner did not respond and my mother's credit card was charged. Very disappointing that a company, with a 93 yr old returning customer, would dispute this request and move ahead with charging my mother for services not provided. Clearly we will not be using nor recommending QSS in the future.

Picture this: You're coming home from an extended trip, and it's a snowy, blustery, whiteout day in…read moreCleveland. Definitely hire Company Car $ Limousine for a safe ride despite the road conditions. Nikki was the exceptional representative who arrived early, waited through airport delays at the gate, still waited for baggage claim slowness and then greeted me through the slush at door 6 to grab my luggage. Cars were spinning out on both sides of the freeway, but not us. Nikki used her skills to navigate the 26-mile trip to my home. I'm so grateful!

Reliable good service Safe friendly drivers…read moreLate model cars in good condition Cars always clean