A few years back, first time in Ohio. Wasn't able to get Uber in the area I was in. Quickly…read moresearched online and found Mike. Almost late for my flight, luckily Mike was able to pick me up from my hotel after his previous customer and made it to the airport in time!

Early PU this AM at 5:45. Mike a few minutes early and got us to airport directly. Will definitely…read moreuse again when we fly again in a few weeks.

Cpt. Mo took great care of us in the beautiful limo sprinter, would definitely recommend Royal…read moreTransport!

From the owner: 24x7 local limo transport Fast, clean, professional…read moreServing: Cleveland, Akron, Canton Royal Transport provides fast, professional high quality transportation services in luxury SUV's with 24x7 service.

I booked my cab 4 hours in advance. I told the man on the phone that the cab had to arrive on time,…read moreas I had a deadline. He assured me that the cab would arrive on time. The cab showed up 20 minutes late and I was then told that the arrival time was only an estimate!

terrible communication. scheduled a ride yesterday and call this morning to confirm the ride and…read morethey say its not on schedule. mind you i have proof of calling them. they say theres nothing we can do. do not depend on this service for a scheduled ride or getting somewhere on a time frame. its 2025 you should have ai scheduling your appointments by now guys. terrible service. no willingness to fix their mistakes. do not use.

The CEO would do good to learn how to communicate in a professional manner. His post is full of…read moregrammatical errors and poor punctuation. He does not come across as educated or professional this leaves those who may wish to do business with him doubtful of his ability to deliver on a professional level. I hope that Rodney would take this review as constructive and work at his presentation or hire someone to author his communications.

I talked with someone yesterday about a cab for today at 8:30am because my husband has the car for…read morework. I was assured the driver would be here and probably a little earlier for a 9am appointment. The cab never showed and nobody ever answered the phone. It's a good thing I wasn't trying to get to the airport. I'd be royally p'ed off and take some serious legal action. Poor excuse for a business. If this is what Canton has to offer, I don't think I'll be here long. UPDATE: The driver called around 9:10. He texted after I didn't answer. This is a very unprofessional company. I have been in OH five days. I don't know how long it takes to get from Canton to the appointment in Akron. I had told him my appointment is at 9. That's why he said he'd be here at 8:30. His response to his screw up is ridiculous. There is no way I'd try to use this service again. And I'm most definitely going to make sure anybody I know doesn't make the same mistake I did. This is crazy.

Called for 2 days to schedule a sunday ride to work. No one ever answers, recorded message says use…read moretheir app, which is nonexistent, or use website to send a message. Never heard a peep. Facebook page says send message, still have not heard a thing. I would think a taxi service would have better customer service or at least answer calls/messages/emails.

Terrible. Booked for them to come over yesterday at 4:30. 4:40 rolled around, and no one came. I…read morecalled to ask why, and they said they had no record of me calling. Had to send a driver last minute, causing me to be late. Almost missed my flight. TSA had to confiscate my deoderant and shampoo because I couldn't get my bags checked properly all because this fucking idiot didn't keep my reservation. Last fucking rate. DO NOT USE. He sould be working at a KFC, not running a business.

He won't pick up after he knows you have a short ride. Funny part is I would have tipped heavy...read more

From the owner: Bv express transportation proudly serves stark and surrounding areas…read more Airport/Nightlife/Hotels/Residential and medical visits. 24/7 Flat Rates cheapest prices around and always on time.

We have used Quality Shuttle numerous times and have had excellent service. They are always on time…read moreand professional. We would definitely recommend them.

Arranged for Quality Shuttle Services (QSS) to pick up my 93 yr old mother from Akron Canton…read moreairport to be taken to her home. We have used QSS to transport my mother in the past with satisfactory service. My mother's flight arrived at approximately slightly early at 8:45 pm with a scheduled arrival of 8:51 pm. My mother uses a wheel chair to go to and from the plane, and there were 5 other passengers needing wheel chairs who were also departing her flight. At 9:07 pm my mother called to tell me she was at baggage claim and the QSS driver was not there to meet her. At that time, my mother was in a wheel chair with an attendant from the airport pushing her wheelchair. I spoke to my mother several times by phone from 9:07 to 9:35 pm while she was at the airport. I asked my mother to look inside the terminal as well as outside for the driver or car. She did this and did not see either, and in fact said the terminal was "empty" of people (CAK is a very small airport and terminal with very few late evening flight arrivals). Because my mother has used QSS previously, she knows what their cars look like and where they park (a lane separate from the terminal drop off/pickup lane restricted to limos and taxis). My mother is very alert and aware and I am confident in her search of the airport and not seeing a driver or car, plus I could hear the wheelchair attendant who was with her confirm this. Needing to get my mother home I told her to get a taxi, which she did, to take her home. My mother called QSS the next day and was told that the driver and car were at the airport from 8:30 to 9:30 pm and she "did not show up" for her transport. She was also told that she would be charged the cost of the transport due to her not being present for pickup. I called QSS and was told the same thing. When I disputed that the driver was not at the airport, and/or made no attempt to look for or contact my mother, I was told the driver was standing by the information desk from 8:30-9:30 pm and did not see my mother, and that my mother was paged. I cannot say with certainty that my mother was not paged, and being 93 yrs old, she could have missed the announcement. But, with both my mother and the wheelchair attendant not finding a driver or the car from QSS after looking inside and outside a very small airport terminal, I find it difficult to reconcile how the driver could have been at the airport looking for the party to be picked up and have not found my mother. The driver was supposedly at the airport until 9:30 pm, well after my mother was in the baggage claim area and looking both inside and outside the terminal,the terminal almost clear or clear of people. During my call to QSS I requested that my mother not be charged, was told that the owner was the only one who could respond to the request, and I gave my contact information for the owner to contact me. The owner did not respond and my mother's credit card was charged. Very disappointing that a company, with a 93 yr old returning customer, would dispute this request and move ahead with charging my mother for services not provided. Clearly we will not be using nor recommending QSS in the future.

Terrance, i sure hope you send me back my $125. Keep your cards and send me my money. I'll be…read moretaking it to the next step

0/5 if possible. They asked for full payment before arriving, had the driver and some other person…read morein the front seat, and asked what our destination was despite getting the location via text prior to agreeing to drive us. Someone else called the driver while we were en route and asked to get a ride and the driver said, "If you don't have the cash, than you better have a pair of Jordan's on". Disgusting service, will never use again.

Do you get that sense of dread having to pay for expensive parking rates when you return from your…read moretrip or the stress of having to order an Uber and find the rideshare pickup area only to have a long ride back with a weird Uber driver? What about worrying that your Uber driver will be late when picking you up to go to the airport? I used to experience this every time I would travel until I started using TL Worldwide on every trip. They make it completely stress free and their professionalism is unmatched. They will pick you up any time 24/7 and always arrive early. In a recent trip, I had to depart at 4 am and it was raining. I found the uniformed driver waiting outside my house with an umbrella and offered to carry my bags for me. When you are getting picked up at the airport, you can expect to find the driver waiting for you at the baggage claim with a sign. If you checked a bag they will know what carousal you are at and will carry your bags to the car if needed. The cars are always freshly detailed, and you overall get a much higher level of service. All of their cars are the highest level of trim typically with seat heaters and leather seats in the back. My favorite is the Lincoln Continental. For a little bit more experience the finer things in life, arrive in style, and quit stressing.

These guys absolutely came through for me in a pinch! My mom was flying by herself from San Diego…read moreto CLE for surgery at the Cleveland Clinic. They met her at baggage claim, carried her luggage, and got her safely to her hotel. Her driver (Garrett) was super friendly and helpful. They were a Godsend. Thank you, thank you, thank you! Would use them again in a heartbeat.