called for an emergency situation. ridiculous, told me that over 100 dollars would cover the gas…read morenot the emergency cash available....it only takes a half a tank to the town and back we were trying to go to I told them this, and they asked how much money I had to make it worth it for them.

I called for a ride they said 20 mins, 1hr later they showed up. NOT good customer service since I…read morehad already been in the ER for 6 hrs. I will NEVER use this company again. I walk first. I paid $20 for less than 3 miles $4 of that was walking to my front door and back to the vehicle WTH

Update. My husband sent Custom Transportation the information they requested and we have had no…read moreresponse. Continued lack of professionalism is disturbing.

I used Custom Transportation for a get-away car on my wedding night. The driver was very…read moreprofessional and courteous, the town car was nice and clean, and I was very happy with the services provided! Thank you for your help on my special day!

Excellent experience all the way. Courteous, on time, accommodating…read more Highly recommend!

Called last night (9/14/14) at 9:12 and asked for a cab for 9:45, " she said call when you need us"…read moreand hung up on me before I could say anything else. THEN I called back at 9:35 pm and asked for a cab and she said "it'll be an hour". When I started to say that I just called and she told me to call back she hung up on me again. My aunt called back and the lady got extremely rude with her too, and when my aunt told her she needed to work on her personality because there is no reason for her to be rude her only response was "do you need a cab or not?" ...we called ABC cab and they were polite and there within 15 minutes. I am calling the managers on Monday because her service was absolutely horrible, and if it were someone not ad responsible they may have said "screw it we can drive" and drove drunk because this lady was THAT rude. I will NEVER recommend them.

Absolutely terrible! Only gave it one star because this system made me. Called for a cab and was…read moretold it would be about 20 minutes. After 30 minutes of standing in the rain waiting on them I try calling back for an update and their phone goes directly to voicemail. It was raining when I called this man and he knew j was at the dollar store. Definitely don't recommend them ever.

These people don't have enough staff. I recently was taken to a 711. I have to use this company…read morefor Medicaid but would never calm them if I had a choice. Mostly really bad experiences...Especially the night time drivers. No real communication. I will never use this co.pany on my own time only when I am forced with Medicaid. One time a driver picked me up drunk and smelly. Yuck...

we had such a great time w/ Cara. What a wonderful driver, guide & person. She is truly an asset…read moreto your company- thanks for sharing her w/ us!

My wife and I used Norm's Transportation for an airport pickup and wine excursion for our…read moreanniversary. Heather was our driver and was absolutely a pleasure to interact with! Her professionalism and knowledge of the surrounding areas was refreshing. Great driver and an amazing conversationalist and would recommend hands down for all of your transportation needs!

If I could give this "service" a worse review I would in a heartbeat. They were rude and very…read moreunprofessional - from the way they spoke to the way they acted. Hopefully they'll go out of business soon because people deserve better than whatever they're doing here is.

When I called and made the reservation, a deposit was NOT requested. When I called the day before…read morethe scheduled pickup, your phone person said YES but did NOT request a deposit. Your dispatcher explained NOTHING to me. At 2:55 am, 5 minutes before the scheduled pickup time, I called and heard heard 10 rings before I heard an automated message saying the party was not available. When I called again At 3 am, I heard half a ring and your business outgoing message started playing. I left a message asking where the shuttle driver was. By 3:15 am we had loaded our own car and were pulling out of the driveway. At about 3:22 am your rep called me. We were still in a bad connection area and you couldn't hear me. I called back a few minutes later and you still couldn't hear me. A few minutes later I called you a 3rd time and we spoke. I told your rep U was really passed about the no show. Your rep said "my driver isn't there?" I said NO! Twice then said can you hear me. I heard no response, only noise in the background, so I hung up

Yellow cab is pretty hit or miss in cville, and after using them for about a year this is the…read morefeedback/comments I have about their service. Tip 1 - if you're scheduling an ASAP ride, call the dispatch and ask them to give you an estimate of how long the wait time is at the moment. This is the MOST accurate info I get from them, the automated computer and the online estimate are just that - estimates. They're probably generated from some computer code and most of the time they're pretty close but the ONE day you need it to be right ofc will be the day it's WAY off. Call the operator instead. Tip 2 - talk to the drivers! I've ridden with 15+ drivers and pretty much all of them have been wonderful. I've had way friendlier drivers with yellow cab than Uber. Tip 3 - lower your expectations. At this point, their biggest competition is probably Uber who is just doing a better job. I've had late yellow cabs, wrong time estimates and honestly? Cabs that look like they're going to fall apart. But it will get you from point a to point b if that's all you're looking for. Overall, I'll be honest - if you have the option, I would recommend taking an Uber. Yellow cab could be a real contender if they had nicer vehicles and more accurate time reporting. Their drivers are super nicer but Uber is just more reliable.

Worse driving cab service. Apparently don't know how to drive into and out of a Roundabout? Stops…read moreinside roundabout and then lets someone who has not entered the roundabout proceed. All while backing all the traffic up behind us . Thanks a lot!!! Uber forever!!

After searching and experiencing many different types of transportation in Virginia area (über taxi…read moreetc) my friends and I have came down to relying solely on river city transportation! Whether I need to get somewhere locally or an airport the driver is really punctual. Recently I had to go from Norfolk to Dulles airport and it was a last minute decision of mine and I had no idea how I would catch a last minute emergency flight, luckily I called up river city transportation and I was able to get to Dulles not only on time but way before to make sure I had all my things together for an emergency trip. I highly recommend this company!!

I booked a limo approximately 2 months in advance for a trip from Richmond airport to Williamsburg…read moreVa, I paid the invoice, and double checked with the company before leaving on my trip, to make sure they had the right information concerning my return flight. I thought I was all set. On arriving in Richmond no car, no response to my phone call. then, or since. There. I was stranded 10:15 pm. I had to hire another limo at significantly more expense. I am still trying to get a response from this company regarding a refund, nobody has had the decency to return my calls Needless to say NEVER again. Do not use this company!