As a former client of Eliot's at YeeePaw!, I speak from experience: Eliot doesn't take his job, or your dog's safety, seriously. My property management recommended Eliot, and he interviews well. However, the problems started almost immediately.
Issues:
1. He doesn't deliver on promises.
a. Told me in June of last year he'd be hiring someone so my dog, Trooper, could be in an afternoon playgroup. I work late, so this is a big deal. Several months later, when I fired him (see below) this hadn't happened.
b. Offers to run your dog to the groomer, and pass through the costs. I took advantage of this, because I have dust allergies and need my dog groomed semi-regularly. Each time I did, it took a week or more beyond when it was promised.
2. He took an exclusive engagement to transport a particular client's dog out of the country, and left my dog high and dry for two days with no substitute service. This sort of moonlighting is inexcusable when people are paying you to attend to their dogs' basic needs in their absence.
3. He left my dog, who'd had an upset stomach, in a kennel that was covered in poop. All he did was move the dog's dish, which itself was covered in poop, and put a new one in the kennel. He also didn't bother to explain the situation to me. I came home to a shaking, scared dog, who'd been sitting in filth all day (I actually had to give him a bath to clean him up). When I called and asked Eliot why he didn't let me know, he said he thought I'd KNOWN about the situation and left my dog that way!
The following week, I took time off work, interviewed new walkers, and then I fired him at my earliest opportunity. My complex no longer recommends him, either, after a separate incident of him swearing and yelling at one of the staff members there.
UPDATE: Eliot's response below is very detailed and I just wanted to take a moment to write my own.
Trooper does indeed have some serious anxiety issues. He also has some significant food allergies. He's very much a special needs dog. Dog walkers are part of the care team for your dog, somewhat like a teacher is to a child. Eliot represented himself as being available over extended hours, and yes, I counted on this. I also paid a premium for this access in comparison to the walker I hired to replace him. Now, I have a great vet that I call for advice instead.
1a) When I signed, it was agreed that the morning spot would be temporary, until another walker was hired to open up more room in the afternoon. That hire never happened.
1b) I understand schedule limitations, but "I'll take him tomorrow" is a broken promise if I have to wait one to two weeks. I have to bathe the dog weekly, and didn't want to dry out his skin by bathing him multiple days in the same week. Had the plan been "I'll take him next week", I'd have been fine with it.
2) Contrary to his assertion here, Eliot DID NOT suggest a back-up provider to me when asked. My then-girlfriend came home from downtown on her lunch breaks (skipping lunch in the process) to take the dog outside. I understand taking time off for illnesses or vacations, but taking time off from your contracted business obligations for other business is simply not running your business in good faith. Even if he had backup service available, we were paying for Eliot, not his choice of backup while he made more money somewhere else.
3) About once a month, I'd have a meeting at 10am or before. I work in Silicon Valley, so that means leaving San Francisco before 9. This happened to be one of those days. Trooper had been kenneled that morning as he usually was when nobody was in the house -- house-training and chewing on things had been issues when he was unsupervised. Why ANYONE would assume that an owner who cares about his dog would leave him sitting in poop is beyond me. That's cruel, and I'd never done anything of the sort.
4) I advised the building management of my disposition of Eliot's services after he claims this other client signed on, so that may well have been true. However, I do know that my building's management indicated they'd stopped referring tenants to Eliot. read more