Customer service was right on. We went into the store and were helped immediately. The staff was…read moreall friendly and welcoming to us. The store was clean and they had the part we needed to replace our ionizer in stock which was great because it went out on Friday on a very sunny and warm weekend.

This is regarding service only. We suspected the tech wasn't doing much with maintenance, as the…read morepool consistently had significant debris and a bit of algae on the walls, but we but kept excusing things and thinking perhaps we were too picky. However one day after his visit, our chlorine levels didn't even register on our Taylor test kit. I knew right then and there the $200 per month cost was essentially money down the drain and we needed to cancel them. In all fairness the management did try and offer to come out and fix it, but at $200/month? I'm not interested in having to supervise employees to make sure they do the basics. We had such a great experience with the pool installation. We had this issue a few years ago as well and cancelled. We figured it was worth trying again. This time was so much worse. If you're prepared to watch over the tech to make sure they do the basics it's probably fine. For us, that ends up making it no longer a timesaver. Might as well diy. At least I know I'll try to get the chemicals right. I'm not bothering to try to recover the money that essentially went towards nothing, and I almost didn't post this, but it felt irresponsible not to warn others to keep their guard up. Here's hoping that should you move forward, you have a better experience! Crown team- Again, we looooved our install, but I'd seriously exam who you have representing you from a service perspective.

We've been using A Better Pool Service for a while now. This is the second house we've used them…read moreat, my mom was the first to recommend them to me after I was constantly complaining about my last pool company. Making the switch was the best decision. They come out very fast every time I have an issue or concern with any equipment. If they don't know the answer, they find someone who does. We especially love Lance, who comes out every week. Our pool is never cloudy or green and he never leaves even one leaf behind! They are all super friendly, even my 3 year old gets excited to go say hi to Lance when he is here. They go the extra mile. They sent out step by step instructions on what to do in case we lose power during the freeze. Lance took that step even further by sending out pictures for those of us who are more visual. I could go on and on about the fabulous customer service.

Do Not use. Services to repair pump $1500 failed to work 1 month after installation due to improper…read moreinstallation, refusal to come back 1 month later to fix and charged us $50 for their improper installation.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

This is my saga in dealing with the most impossible contractor I've ever worked with…read more This started around 7/17-18/2025. It all started well. Ryan came by to give me an estimate on a pool demolition. (He refused to address fixing the pool). He made me a great deal, and offered me a discount on some of the new equipment that the pool never got installed (about 20% of retail, better than nothing). He also told me he'd get it done in a week, if he could start right away, and I'd need to pay him half now to start. I should have heeded the bad reviews here. They are spot on. He showed up the next day and the day after that. and then didn't hear back until sometime on the following Sunday. I text him about the haphazard schedule and this was supposed to take a week what is going on? I'll be there later. He shows up with his wife and kid and they do some puttering around the yard, some work is done. The asks were spread out over the weeks but between week 2 and 5 these were some of the excuses. He needs more money. Another $1000 to order dirt. His dirt guy "let him down". We were out there, ha you didn't even know we were there (paraphrasing). We can tell nothing has changed except once when someone came by to take some equipment. I was never notified when they were going to be on site. Dirt finally shows up. They dump it in the middle of my driveway blocking everything (I have a 2x3 car driveway, there was room). It should have been put in a container as now our front lawn is covered in bits concrete that are in the dirt. We told them to move it as it is blocking my car. I had to shovel it out of the way myself so I could get to a doctor's appt a few days later. When the rest of the dirt was delivered as he called me to tell me it was coming today. (called me for the first time to inform me of something). When I came back, they had take the fence and gate off the front of my house. My wife explicitly told him that the gate must be closed when they leave everyday. He told her he had a skidsteer that can fit (It's a pretty big gate. Then he took it down anyway. It is still not back up. August 7th: They fill in the hole finally. It looks too high, I take a picture and send it to him. He replies "I'm coming by" He's told by my wife that there can't be a step here. We ask repeatedly that it seems too high, we don't want anything higher than this slab that they didn't demolish. Please bring it down, there can't be a step, my dog had back surgery in January and he can't go up and down steps. It is non-negotiable. I even recall telling him no steps or nothing more than the current drop from the house to the existing patio deck. It should also be graded. Instead, they drilled into the house to make it flush with the house. We told him several times Today August 23: He warns me for the first time in a while that concrete will be there. And they were and on time. They started to fill the form, and I noticed the went right to the top of the form where we told them we did NOT want to, creating about an 8inch step to the slab they did not demolish. I text him, "it's too high" there can't be a step. I told him to come and fix it after they just poured it. Eventually he gets here and he's already lying about what my wife told him versus what I told him. Then he accused me and my wife of not being together (don't know why that was top of mind for him). He then calls me at some point, I was away from my phone. He accused me of ignoring his communications in the voicemail. I was confused, I thought he was here. Nope, he left. Then he texted me this crazy plan to try to fix it that just didn't fix it (We'll bring that other pad up the 8inches and then use dirt to fill in the gaps...) and that he had already left instead of talking to me about it directly. He was trying to sell me on regrading my whole backyard on regrade and level. He hasn't even finished the first job competently or on-time. I've told him to tear it out. It is what I would have told him to his face if he didn't run. He said, you have to wait for it to cure. Which is hogwash, he was trying to convince me that "I'll learn to like it". Let the guys finish. All the while they're outside dying and pebbling this concrete. I had to go out there and tell them to stop and get it out. They didn't, they just hung around and it was the first time they heard that I didn't want this. Good thing my Spanish is sufficient. I'm going to give him until Monday to tear it all out and repair the damage he did to my home. Also refund me the cost of the concrete he didn't end up using. TL:DR: Do not hire this company. Do not hire Ryan Williams. You're better off doing it yourself than paying this guy to not do it. 1 week time estimate turned into 6 weeks of it not being finished and done to his own standards. He made changes, I would complain he'd blame my wife. No thank you.

Christian Brand is our routine pool technician and he is always so professional and polite every…read morevisit. We appreciate his overall service and are very satisfied with this company.

They came out once briefly said they would get back with me with quotes sent a vague quote and then…read moreI had questions and they never returned my text.

It's sad that I to have to leave a negative review about this company. I have had two ENTIRELY…read moredifferent experiences with Hobert pools. I had my first pool built in Wylie and the process went well. There was an issue with decorative glass tiles being forgotten on the steps but this was corrected after the pool was built and filled. They also damaged my fence but paid to have it repaired. So that experience was good 4+ stars. My second pool was built in Farmers Branch and it's like a whole different experience. My pool has had leaks like crazy. I do have a lifetime warranty on the shell so each time I request a leak check they send someone but they do tell me that if no leak is detected then I will have to pay for the service. Well each time there has been a leak. My skimmers leaked, as did my main drain. Well the skimmer box was fixed and the main drain was "fixed" but in the process they cross treaded the screws that hold the main drain cover in place. So I keep texting their service company and they say they will send someone out (usually no one shows) this has been going on for close to a year. The main drain leak was detected the middle of 2023 and the cover hasn't been fixed since then. In addition my spa grout needed to be replaced after just 2 years this wasn't covered under the shell warranty but the guy who did replace it said it looked like it was very thin (too much water) when it was done so it just dissolved over time. All of my LED pool lights went out and had to be replaced this past year- so they lasted 4 years not sure if that is good or not. But it wasn't cheap to replace them. Overall this experience with this pool has been nothing short of horrible and while I felt I got great service the first time around this time I can't get anyone to fix or follow up on issues. Very disappointing, I had recommend and suggested Hobert to many of my coworkers, friends and neighbors but from now on I will not. Update 6/28/24 They sent someone out and so far (2 weeks of using the robot cleaner but no one has gone swimming yet) the cover has remained on.

Wanted to thank everyone at Hobert Pools for helping me out yesterday with my pool. I bought a…read morehouse with a pool and had no idea how to take care of it. Tim came out and was super awesome! He went through all aspects of my system and explained everything to us clearly. Also appreciate that he was honest and forthright, and didn't try to upsell me on unnecessary products. It's getting more and more difficult to find honest service companies these days. I have Hobert in my contact list and they'll be the first to hear from me when/if I need help

This could be a record! A 29 year review!!!!…read more At several houses, different pools and conditions I've used Pool Chlor to treat my pools. Are they perfect...No. over the years I've dealt with two owners and countless service technicians. There have been a lot of ups and downs but, they're always come through. Recent upsets with supply chains and labor shortages have affected them like everyone else. However,they've always been responsive to an out of the ordinary phone call. I would recommend you take a look if you're thinking about a new service company or you're starting up a new pool.

Pool Chlor continues to provide outstanding service. They are honest, fair, and easy.to work with…read more The owner, Jeremy, runs a great shop and his supervisor, Ben, is great. I highly recommend using them.

After years of searching for a reliable pool service, I finally found the gem I've been looking…read morefor--**Penny Pincher Pool and Spa in Plano, TX**. Skyler, our technician, is the definition of professional: polite, knowledgeable, and always on time. Since switching to Penny Pincher, my pool has stayed **crystal clear**, week after week. Before them, it would turn cloudy within just a few days of service. What really sets them apart is the attention to detail. I get an email after each visit with a breakdown of the chemicals used and exact amounts--no guessing, no surprises. It's that kind of transparency and care that makes all the difference. If you're tired of inconsistent service and want a pool that looks as good as it should, **give them a call at (972) 208-2999** or stop by and see them. You won't regret it!

Joel is awesome, he did me a real solid after a separate location (Custer and 121) closed 20 mins…read morebefore their scheduled 6pm close time he agreed to wait for me so I didn't completely waste a trip. Stayed 15 min after close time to assist me. Very much appreciated, outstanding customer service!

I was attempting to check my water and start taking are of my spa myself. Brandy Weems checked my…read morewater, showed my what to use and how much. She had the perfect skimmer for my spa. I am so impressed. She explained every step and was so kind! She was patient with me and walked me through each step twice. Thank you so very much!! She gave me the confidence to start this process. You are my go to pool store!! Pam S.

A great place for all pool needs. Everyone is knowledgeable and friendly. Terry is the man! He…read moreknows many customers by their first name and is just a great person. No need to go anywhere else.