stopped by The Mail Shop yesterday and had a great experience. The lady working there was super…read morenice, printed my shipping label for me, and got my package dropped off quick and easy. Whole process was easy peasy. Definitely going to start coming here moving forward instead of ups store

The box I received was a single box the clock was wrapped in a double layer of extremely thin…read morebubble wrap and the clock was in the box lying diagonally with nothing to support it(eg. no packing peanuts to cushion it). Thus it was damaged in shipping.

Please note that this store is Under New Ownership! Past reviews mentioned grumpy staff. I have…read morewitnessed that and trust me when I say, that is a thing of the past. Upon arrival, I was greeted with an "Open 7 Days" sign. That is a great start and very convenient option. Once inside, I met the new owners. They were happy to be there and all smiles about their new store. I must say that this is the friendliest and most convenient of any carrier store that I've ever visited! I am a frequent customer and am grateful that we have such a great UPS store option! I wish the new owners a warm welcome and the best of luck in their new endeavor!

Wow! I needed printing done asap and Barb and Shika came through BigTime! Great service and super…read morefriendly staff at this location! Debbie

This location is always quick and usually doesn't have a long wait , And with the kiosk machine you…read morecan check in your packages and get a receipt pretty quick if there does happen to be a line. Also the employees have always been helpful if needed.

The new copiers defaulting to color and switching papers if the tray runs out are a few of the…read moreclever ways they increase spoilage and squeeze an extra dollar out of you, which a regular customer can see right through. Surly employee was mad cuz I was cutting 4 pieces at once - if the wheel didn't squeak like it hadn't been oiled since the 70s I'd believe your sudden interest in my cutting ability. In fact I'd have YOU do it if you haven't added a setup fee, smile fee, and a fee fee making ONE cut $9, after a (weekly) $120 self service job where I get in and get out unlike 90% of the 'self' serve customers that take an hour to do anything. You could have been marginally polite and not set me off like this. Seems like a company wide attitude problem. Go to he**.

Fast and efficient drop offs, and courteous and intentional customer service is why I love UPS…read more These guys are real professionals. I have shipped with them for years and they have NEVER lost a package!

This store is always fast and efficient. Great customer service. I have been going here for years…read moreto drop off Amazon returns.

The service is great you could drop off mostly any kind of packages. The quality of care that you…read moreget when they transport your boxes is great. The value is mid to low end price I go for all my mailing needs.

Purchased something online, as many of us have been doing lately. One of the return options was to…read morebring the item into a FedEx store. This location was near where I was. Two employees were working. One employee was helping a customer with a papercutter, while the other one was working the register. A few customers were in the store. I was in and out in about 20 minutes. Along with packing and shipping supplies, this location has stationary, pen, and that sort of thing.

DROP OFF: UPS Store #4740. Sat 25 Oct 2025. 1:14 PM…read more Goodyear, AZ I was first in the return line waiting for assistance to return five items. I was not in a hurry. A worker came to the counter and didn't greet me in the usual UPS style I'm used to. She said basically nothing. It seemed that she was irritated at having to leave her other work to help me, a 70+ year old man. The young woman is black with first name starting with (I think) "K". The first 3 packages were pre-labeled. She scanned them and then TOSSED THEM ON THE GROUND behind her with total disregard for what might be in the boxes. My wife said they were expensive shoes being returned. Then she scanned the next item from my phone, picked up a plastic bag, curled the open bag and tied it in a knot, bending the item's packaging before putting the return label on the wrapped plastic. The fifth item was scanned from my phone and by that time I was so angry at all of this I didn't pay attention to what she did to it. It was then I thought that perhaps she was being passive aggressive to me in that I didn't use the self-service machine. With the 5 return items, I didn't want to deal with the self-serve machine. There was no smile from her, no asking if I wanted a receipt, and no thanking me for coming in today. She just had an irritated scowl most of the time. Later I thought I should have called her on tossing the boxes on the floor, but that might not have helped. Perhaps she was having a bad day, or really doesn't like the job, or really took a quick dislike to me and acted unprofessionally. UPS had better deal with this worker quick before she sullies the reputation of this usually fine store.

I came in to drop off several packages that already had shipping labels attached. I went into the…read morestore ahead to let them know how many boxes I would be bringing and that I would need drop-off receipts for them. When I got there, the employee taking the boxes seemed annoyed and told me that next time I should use the machines instead. I had two separate orders going to two different locations, which meant making multiple trips in and out of the store with the boxes. When I was finally given the receipt for one of the shipments, I noticed one of the boxes was missing from it. I pointed it out, and instead of checking their system or helping resolve it, I was told that I was welcome to go back and check all the tracking numbers myself to see which one she missed. Overall, the interaction felt dismissive and unhelpful. I made the effort to communicate ahead of time, organize the shipments, and follow the process, but it felt like an inconvenience to the staff. I would have appreciated a little more patience and basic customer service, especially when there was clearly an issue with scanning in the boxes on their end.

I would rate this store a minus 5 if I could. Every time I go in I ask myself why didn't I drive a…read morelittle further to where I could get friendly customer service. The man who runs or owns the place is ALWAYS unfriendly and cranky. He never makes you feel appreciated and prices are always higher than other package stores. I can't believe he is still in business.

Super efficient place who does it all! Shipping, stamps, great prices, post cards, and lottery…read more Nice and friendly owner.