We've been loyal RH and RH Outlet customers for years across California, Oregon, Maryland, Canada,…read moreand now Washington. Normally the service reflects the brand's luxury reputation: professional, accommodating, and relationship-focused. Unfortunately, our recent visit to the Bellevue RH Outlet fell far short. My wife and I inquired about a fireplace piece that has been on the floor for months, recognizable by its chip and mismatched top. The associate who helped us, likely a manager with dark medium-length hair and Caucasian, was dismissive and unprofessional. When we politely asked if there might be any additional consideration on price, she insisted it hadn't been there long and said pricing is based on "demand." When I noted that other managers in the past had worked with us on long-standing or damaged pieces, her exact response was, "That's the reason they're not here anymore." That comment was unnecessary and insulting. A simple "Sorry, that's not our policy anymore" would have sufficed. Instead, the conversation ended abruptly without even a courteous close, leaving us feeling unwelcome. The impression was clear: if you aren't buying immediately, your time isn't worth their attention. For a brand that positions itself as luxury, this behavior is unacceptable and reflects poorly on RH.

Helpful staff and a great selection of beautiful furniture and lower prices than you'll find in the…read moreregular store.

Our salesperson was fantastic! Very knowledgeable, experienced and patient. Thank you, Kim!…read moreUnfortunately, other things haven't held up over time as well - I'm talking service. We've been customers for maybe 25 years. We've bought and serviced a gas fireplace and several grills over the years. We ordered a new grill - great experience. Then things went downhill. Rich's no longer does its own delivery. They depend on a vendor to do the delivery, followed by a Rich's person to come up and hook it up. We scheduled the delivery for Friday. The Wednesday BEFORE the delivery the Rich's person came to do the install. He said no problem, the delivery people would do the install. Seriously? A gas grill? Friday rolls around and the grill was delivered. The delivery people didn't know how to turn the grill on to verify it was working. It wouldn't turn on. They then closed the grill lid and turned on the gas and continued to try and turn the grill on. This is dangerous. I stopped that action immediately. It took Rich's a couple of weeks to get another service person over to check the grill and verify it was installed correctly to our gas line, and make sure it was working correctly. BTW - it took 2 emails and a call to the salesperson to get the service department to respond to do the scheduling. They don't answer the phone or return calls anymore. All done with email. Sales - 5 stars. Service scheduler - 1 star. PS Great grill.

Had a hot tub delivery out of their Mt Vernon locations in which Richs delivery driver crashed into…read moremy house and damaged the corner of my house. Phone calls and emails have gone unanswered. Next steps are in process to secure remediations.

Our family can't say enough good things about Kasala. We really appreciate the quality furniture…read moreand wonderful and friendly customer service! We will be life-long customers.

We worked with Rook, and they were excellent! Super helpful service; got great help and tips for…read moreour space, even regarding design elements beyond what Kasala sells. Rook is an expert in lighting and creating a balanced, cohesive space. Definitely go here first for some great options for your spot! We have had the Phinney furniture (love seat and arm chair) from here for seven years and it's held up super well. Really high quality especially for the price.

We absolutely love, Greenbaum In fact, Melanie, the sales agent sold us some beautiful furniture,…read morewhich we then took up to the San Juan Islands and picked up at their warehouse and Tim who is the manager. There is probably one of the greatest guys I've ever met as he was super helpful and so all of his guys! So you can imagine how shocked we were to find out that they're closing, but to be honest with you, the state of Washington and especially King County has made everything so horrible for businesses with all of the taxes we're not surprised. They are nickel and I mean the businesses and the consumers to the point that no one wants to live here anymore. Greenbaum you did a great job what a super business model thank you and happy retirement!

Greenbaum is not just a furniture company--it's a legacy. This multigenerational family business…read moretruly understands the meaning of craftsmanship, quality, and customer care. You can feel the pride they take in their work from the moment you walk through the doors. The Greenbaum family has built something special over the years, and their dedication shows in every piece they sell and every interaction you have. Their service is nothing short of exceptional--genuine, attentive, and personal. You're not just buying furniture; you're joining a tradition of excellence and trust.

Great experience from start to finish with Joybird and their Seattle showroom! First I called and…read morespoke with Ernesto over the phone, to confirm some details about store hours and certain sofa models that would be available for me to see in person. When I arrived later that day, Ernesto greeted me at the store and spent the next 2+ hours patiently answering all of my questions, showing me various sofa options throughout the showroom and clearly explaining how the delivery process works. I wound up ordering the Briar sleeper sofa in royale peacock velvet and it delivered a few weeks later, a bit earlier than expected, which was awesome. The color is gorgeous, the texture is so luxurious, and it's durable enough to handle my kids and dog. I LOVE LOVE LOVE this couch and truly wouldn't change a thing. Also Juan with the delivery service went absolutely above and beyond getting this incredibly heavy piece of furniture moved into my apartment via stairs. No small feat, he was amazing and so friendly and positive. Soooo happy with my sofa (and matching ottoman), the Seattle showroom experience with Ernesto and the other lovely, friendly staff I encountered there, and the quality delivery experience. LOVE!

My family and I visited the Joybird showroom in Seattle in late January 2024. We were greeted as we…read morewalked in, which is a rare occurrence these days. David immediately approached us for assistance and showed us the different set-up options, fabric choices, and other furniture I inquired about after seeing them online. Before leaving to visit another store for options, he offered to email me a quote reflecting the current promo. I was impressed with the furniture quality, options, and genuine service provided by David. We ended up purchasing the Holt Grand Sectional and Briar Leather Chair and just received them. They're perfect for our house!

From an era gone by. Don't miss their fire sale. Frank is awesome! Worth the visit before it closes…read morein 2 weeks.

WARNING: DON'T EXPECT YOUR QUESTIONS TO BE ANSWERED…read more I called 3 minutes after opening and Frank was still on his way to the store and told me he would call me back, which is fine and I did appreciate the follow up and call back 10 minutes later. Since we have a small family room, the first question I asked was if a specific measurement range for sofas were available to make and/or try at the store. The second question I asked was regarding the fabric material and if it pils. My third question I asked was regarding the material of the cushion/if it was made of memory foam. As soon as I asked this third question, I was told that I asked too many questions and advised to go to La-Z-Boy or come in person to his store, not to mention that he quickly hung up on me. I did not realize that asking three questions, let alone shortly after opening hours, was considered too many questions. Instead of taking ownership of not knowing the answer to my third question, I was gaslit into thinking that I was in the wrong for asking that question and turned away as a potential customer. I wanted to be supportive of a local business but it seems like customer service is much better in larger chain retailers. The only positive was that I didn't waste my time driving there and experience the worst customer service in person.

I invested over $250,000 with this company to furnish my entire home. While the staff was friendly,…read morethe overall experience was deeply disappointing due to consistent underperformance. They made numerous promises but failed to deliver on time, resulting in repeated delays. Furniture arrived damaged, with missing parts and incomplete assemblies that required additional follow-up. As a busy professional, I had to constantly chase updates, which added unnecessary stress. If you're seeking reliable service where you can simply pay and trust the process, I strongly recommend looking elsewhere this company falls short on the fundamentals of customer care.

Urban Interiors has super cute furniture, good prices, and helpful sales people. Noel was…read moreknowledgeable about design and helped us make furniture choices we're super happy with! And it's a 4th-gen family-run business. Highly recommend!