Mary Ellen was a joy to work with. Summer House had huge offerings And was having a great sale…read more Mary Ellen very patiently helped us find furniture from multiple suppliers that would work in a new greenhouse. We left quite happy, with delivery available just a couple of days after our purchase. TAKE THAT Rich's. Summer House knows customer service and follow up! We even received a hand written Thank You note from Mary Ellen!

We stopped by here on a Monday afternoon and were greeted promptly but there was only one other…read moreperson in there. The sales man walked us through the show room and showed us some different couches for our covered patio. The furniture was nice and looked like it was made well but it was expensive 7,000 for an outdoor couch seems high. They had some for around 4,000 also but seemed high for one piece of furniture for patio.

I don't know why this place has bad reviews, it is an outlet so you have to know that you are…read moregetting, some stuff has imperfections and some stuff may have been bought with a set that the buyer refused delivery so you can find some steals here, LIKE WE DID! We found a couple of gorgeous bookshelves, inspected them like crazy and were super happy with what we found at a fraction of what they would be otherwise. I gotta say that Nellie helped us out and she was incredible! Patient with us and put our items on hold until my partner could come out and check out the bookshelves as well and we saved so much money going this route vs having to have built ins built in our house, such a great value! Thank you, Nellie!

We've been loyal RH and RH Outlet customers for years across California, Oregon, Maryland, Canada,…read moreand now Washington. Normally the service reflects the brand's luxury reputation: professional, accommodating, and relationship-focused. Unfortunately, our recent visit to the Bellevue RH Outlet fell far short. My wife and I inquired about a fireplace piece that has been on the floor for months, recognizable by its chip and mismatched top. The associate who helped us, likely a manager with dark medium-length hair and Caucasian, was dismissive and unprofessional. When we politely asked if there might be any additional consideration on price, she insisted it hadn't been there long and said pricing is based on "demand." When I noted that other managers in the past had worked with us on long-standing or damaged pieces, her exact response was, "That's the reason they're not here anymore." That comment was unnecessary and insulting. A simple "Sorry, that's not our policy anymore" would have sufficed. Instead, the conversation ended abruptly without even a courteous close, leaving us feeling unwelcome. The impression was clear: if you aren't buying immediately, your time isn't worth their attention. For a brand that positions itself as luxury, this behavior is unacceptable and reflects poorly on RH.

Our salesperson was fantastic! Very knowledgeable, experienced and patient. Thank you, Kim!…read moreUnfortunately, other things haven't held up over time as well - I'm talking service. We've been customers for maybe 25 years. We've bought and serviced a gas fireplace and several grills over the years. We ordered a new grill - great experience. Then things went downhill. Rich's no longer does its own delivery. They depend on a vendor to do the delivery, followed by a Rich's person to come up and hook it up. We scheduled the delivery for Friday. The Wednesday BEFORE the delivery the Rich's person came to do the install. He said no problem, the delivery people would do the install. Seriously? A gas grill? Friday rolls around and the grill was delivered. The delivery people didn't know how to turn the grill on to verify it was working. It wouldn't turn on. They then closed the grill lid and turned on the gas and continued to try and turn the grill on. This is dangerous. I stopped that action immediately. It took Rich's a couple of weeks to get another service person over to check the grill and verify it was installed correctly to our gas line, and make sure it was working correctly. BTW - it took 2 emails and a call to the salesperson to get the service department to respond to do the scheduling. They don't answer the phone or return calls anymore. All done with email. Sales - 5 stars. Service scheduler - 1 star. PS Great grill.

I contacted the Bellevue office for information on the new Napoleon Phantom Prestige 500 grill to…read morereplace a 12-year-old Weber Summit S-470 with a rusting cabinet frame. Michelle was invaluable and could give honest comparisons between different models and brands. The combination of cast stainless grills, sear temperature infrared side burner, rotisserie and smoker versatility, and convenient drip trays convinced me. They shipped me a pre-installed unit with a natural gas fitting within one week, and the local carrier could haul away the old grill for a small additional fee. I had two minor issues upon delivery, the cabinet was missing two side screws and the natural gas coupler did not fit our NG outdoor fitting. Michelle took care of everything and quickly arranged for one of their installers to return a few days later to install the correct cabinet screws and also able to install a reducer on our NG outlet to fit the NG coupler. The grill exceeds expectations, and I appreciate Michelle's personal attention and professional service. I highly recommend Rich's for the Home for any outdoor grill needs.

i stopped in to the outlet a couple of weeks ago and should…read morehave known better. what i didn't know was that their spring sale had just started. and, as i said, i should have known better. i strolled around the front room eyeing several things i really liked but then i pushed past those things to take a gander in the back/sale area and what's where i was a goner. it's clear that you could find stuff there one day and gone the next so id say my best advice is to act fast, act on impulse and use the helpful piece of information one of the salespeople gave to me: i could put what i wanted on my credit card and as long as i wasn't taking the items that day, i could go home, measure, re-evaluate the financial damage done and if necessary, call to cancel the purchase for a full refund. who wouldn't take advantage of that?! two weekends later i drove back to pick up my ítems, which the warehouse guy expertly wrapped in plastic and carried out on a dolly to my car. everything about my experience was pretty flawless. kasala has cute stuff and it was more About me having to limit what i wanted and how much financial damage i could afford to do but in the end, with my new items at home, i love them! i will come back to kasala but only when i know i am a little flush with spending money because it's the kind of place that's going to push my willpower.

Our family can't say enough good things about Kasala. We really appreciate the quality furniture…read moreand wonderful and friendly customer service! We will be life-long customers.

We absolutely love, Greenbaum In fact, Melanie, the sales agent sold us some beautiful furniture,…read morewhich we then took up to the San Juan Islands and picked up at their warehouse and Tim who is the manager. There is probably one of the greatest guys I've ever met as he was super helpful and so all of his guys! So you can imagine how shocked we were to find out that they're closing, but to be honest with you, the state of Washington and especially King County has made everything so horrible for businesses with all of the taxes we're not surprised. They are nickel and I mean the businesses and the consumers to the point that no one wants to live here anymore. Greenbaum you did a great job what a super business model thank you and happy retirement!

Greenbaum is not just a furniture company--it's a legacy. This multigenerational family business…read moretruly understands the meaning of craftsmanship, quality, and customer care. You can feel the pride they take in their work from the moment you walk through the doors. The Greenbaum family has built something special over the years, and their dedication shows in every piece they sell and every interaction you have. Their service is nothing short of exceptional--genuine, attentive, and personal. You're not just buying furniture; you're joining a tradition of excellence and trust.

Great experience from start to finish with Joybird and their Seattle showroom! First I called and…read morespoke with Ernesto over the phone, to confirm some details about store hours and certain sofa models that would be available for me to see in person. When I arrived later that day, Ernesto greeted me at the store and spent the next 2+ hours patiently answering all of my questions, showing me various sofa options throughout the showroom and clearly explaining how the delivery process works. I wound up ordering the Briar sleeper sofa in royale peacock velvet and it delivered a few weeks later, a bit earlier than expected, which was awesome. The color is gorgeous, the texture is so luxurious, and it's durable enough to handle my kids and dog. I LOVE LOVE LOVE this couch and truly wouldn't change a thing. Also Juan with the delivery service went absolutely above and beyond getting this incredibly heavy piece of furniture moved into my apartment via stairs. No small feat, he was amazing and so friendly and positive. Soooo happy with my sofa (and matching ottoman), the Seattle showroom experience with Ernesto and the other lovely, friendly staff I encountered there, and the quality delivery experience. LOVE!

My family and I visited the Joybird showroom in Seattle in late January 2024. We were greeted as we…read morewalked in, which is a rare occurrence these days. David immediately approached us for assistance and showed us the different set-up options, fabric choices, and other furniture I inquired about after seeing them online. Before leaving to visit another store for options, he offered to email me a quote reflecting the current promo. I was impressed with the furniture quality, options, and genuine service provided by David. We ended up purchasing the Holt Grand Sectional and Briar Leather Chair and just received them. They're perfect for our house!

WARNING: DON'T EXPECT YOUR QUESTIONS TO BE ANSWERED…read more I called 3 minutes after opening and Frank was still on his way to the store and told me he would call me back, which is fine and I did appreciate the follow up and call back 10 minutes later. Since we have a small family room, the first question I asked was if a specific measurement range for sofas were available to make and/or try at the store. The second question I asked was regarding the fabric material and if it pils. My third question I asked was regarding the material of the cushion/if it was made of memory foam. As soon as I asked this third question, I was told that I asked too many questions and advised to go to La-Z-Boy or come in person to his store, not to mention that he quickly hung up on me. I did not realize that asking three questions, let alone shortly after opening hours, was considered too many questions. Instead of taking ownership of not knowing the answer to my third question, I was gaslit into thinking that I was in the wrong for asking that question and turned away as a potential customer. I wanted to be supportive of a local business but it seems like customer service is much better in larger chain retailers. The only positive was that I didn't waste my time driving there and experience the worst customer service in person.

From an era gone by. Don't miss their fire sale. Frank is awesome! Worth the visit before it closes…read morein 2 weeks.

My partner and I recently purchased a sofa from Urban Interiors & Thomasville in Bellevue. The…read moreshowroom is big and there are plenty of floor models (this is unusual given the price of floor space in Bellevue), we loved that we didn't have to drive out to Lynwood or down to Renton to look for quality furniture in a large showroom. The staff at this location are nothing short of AMAZING!! They don't rush the customers, they encourage the customer to incorporate their lifestyle into the design concept. The staff have a great eye for design and they can take measurements and even create renderings to show you what your piece will look like integrated into your overall design. It's amazing. The customer service is EXCELLENT! I would like to call out Mary Shattuck, the Showroom Manager, Hannah James, one of their design consultants, and Russell Worley, another of their design consultants, for providing EXCEPTIONAL attention to detail and care in handling customers needs. These people spend time with each customer to ensure that the optional selection is made to integrate into the customer's lifestyle and for the space. There are a lot of different styles and manufacturers to choose from and they have a wide variety of fabrics, colors, and surfaces. I found that this location is super convenient for folks on the East side of town. There is parking under the building that is free on weekends and can be validated if it's during the week. KUDOS to this entire staff and to their amazing management and design team. I would give them SIX stars if I could. They treat their customers with good old-fashioned care and respect. I really enjoyed my experience there and I highly recommend it. My purchases were made in May of 2023 and again in October of 2023.

I invested over $250,000 with this company to furnish my entire home. While the staff was friendly,…read morethe overall experience was deeply disappointing due to consistent underperformance. They made numerous promises but failed to deliver on time, resulting in repeated delays. Furniture arrived damaged, with missing parts and incomplete assemblies that required additional follow-up. As a busy professional, I had to constantly chase updates, which added unnecessary stress. If you're seeking reliable service where you can simply pay and trust the process, I strongly recommend looking elsewhere this company falls short on the fundamentals of customer care.

I love this store! The furniture is barely used and as I understand comes from model apartments…read morethat are used for show. The prices are great and I bought my couch for under $200 dollars, plus a bedside table with drawers for $30. The only downside is that the selection is fairly limited so it's a hit or miss whether they will have what you are looking for. It's a great place to browse but not so much a place to find exact needs.

Very nice people! Excellent value for the money... I had an apartment that looked like I just moved…read moreout of my parents house although I've lived on my own for several years. I was very impressed by how well the sales staff worked with me to find exactly what I was looking for! I ended up refurbishing both my living room and master bedroom for just under $800! Now my apartment feels like an established apartment. Although this is lightly used furniture... I was able to look over every item I purchased. I am normally hesitant to make such a large purchase at one time, but before and after was such an extreme benefit, I will recommend them for anyone looking for reasonably priced furniture! Note: their inventory changes so much that they will always something different in there each time you visit (I wend in there several times in a week to decide my whole purchase). ---I didn't have anything to move the furniture with so I ended up renting a U-Haul for the "day price", and picked up two guys from Home Depot to move the furniture. In the end I spent just under $975 from start to finish (including fees to take junk furniture to the dump)!