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    Yap Stores

    3.2 (190 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    Reviews With Photos

    BiBi
    Amen C.

    I've read some of the 1 star reviews & kinda perplexed as to how different our experience was at this store. Upon entering, a middle aged gentleman in a perfectly tailored blue suit wearing the company "Yap" baseball cap greeted us immediately. He asked if we had been to the store before & we said no. He began to explain some of the products they had & how they're designed for numerous different purposes. When he came upon the cooling harness, our ears perked up immediately as we live in Brentwood & our pups do get overheated during our hot summers. He asked about our dogs' size & weight. He was sure the XS size will fit both. We picked out our colors of choice & made the purchase. The gentleman thanked us & wanted to make sure we let him know if the coats work well & if the sizes were correct. He did emphasize that they will be more than happy to do size exchanges until we can find the right fit. He even said they can mail them to us since we live so far. Well, our pups love their new harnesses. No more needing to step through their old harnesses, which was always a chore with our girl dog as she just detested her old harness. These just go on their back & velcro 2 straps. They are both sturdy & comfortable. And the gentleman was right, XS was the perfect size. Yes, they are a bit pricier than what you would find at a chain pet store or Amazon, but we feel you truly get what you pay for. I hope other fur baby lovers who are interested in checking out the store give "Yap" a try. I hope you get the same great customer service we got. Just look for the trim gentleman in a sharp blue suit. Sorry we don't know his name.

    Luke wearing his lumberjack harness.
    Aaron P.

    Always a great place to take my dog, Luke. We love the harnesses. We love the handle on the harness which we can lift Luke quickly with ease. It is very secure and he is comfortable when we pick him up. Also the leash doesn't go around the neck but from the body. We have been coming here for years and getting new styles. The store person is very friendly and Luke really likes him. He always wanted to stop and say hello whenever we are at the Ghirardelli Square location.

    The worker at 6:32pm, 10 minutes after we left and he said they were "closed"
    Alex A.

    Super strange encounter here this evening (Wednesday 1/18 at 6:10pm). We have passed this pet store multiple times curious yet they have always been closed. When we passed this evening they were open so we happily walked in to check it out. The man wearing a beanie & grey sweatshirt who worked there never greeted us or said a word. We walked around comparing different harnesses and realized it was primarily a store for small dogs. Since we have a 55lb fluffy dog I asked the employee this question and he weirdly ignored me twice. Then began to aggressively usher us out of the store saying "i am so sorry we are actually closed". I understand being closed but both doors were propped open widely and he said nothing for the first 3 minutes we were in the store. Strange behavior, rude, unprofessional. I walked back 10 mins later and the doors were open? Weird worker discriminated against us for "swearing" and kicked us at out 6:30pm. Shame on him when we were looking to purchase an item. I came back and asked why he was now open and he used aggressive body language to get me out of the store saying "I was trespassing" ?! I am a young female in her 20's and have never been treated like this. It was scary and shocking. Never again.

    It's  a Pic of Max with the new Harness on thank you agen YAP Store

    I just want to say thank you to the workers at the YAP store I would love to come back and purchase some stuff there wen I come back thanks you guys are great

    Afshin A.

    High Quality Gear for your yapper! We discovered the Yap store at Ghirardelli Square about a year ago. We went in to take a look and were so impressed with the quality of the gear that we walked out with a couple of items. The owner operator is a very nice gentleman and extremely patient and helpful explaining the details. He must have spent 30+ minutes with us explaining the different gears and what each one was suited for so we could make the right choice for our little guy. After weeks of using a gear very similar to the one you see in the photo, I am happy to report that all of us, including the little furry guy, are happy about the purchase!

    Sophia H.

    We love yap, my mom and i shop here there for our dogs. we love how cute and secure the harnesses are. and great customer service. thanks so much for being part of our dogs wardrobe and walks :) they can walk around looking beautiful and stylish yet safe.

    April Rose D.

    The marketing director for this company told me I'm uneducated because I said you shouldn't pick up a dog by its harness. Don't buy from them! Not only are they rude to consumers, but they also do not have your dogs best interest in mind. They think picking up a dog by its harness is a way to sell product.

    New harness
    erika e.

    Friend bought my puppy a new harness but I wasn't feeling the color so we went back and were able to trade it in the next day. Everyone was so nice and my puppy got so many cuddles. The harness design is great especially for my little pup just training on a leash- I can tug the leash without hurting her.

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    4 years ago

    We were greeted as we entered the store and the salesperson was great in helping us find the proper size harness for our cat!

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    5 years ago

    Very fun and durable Techno built for your fur baby to make sure they walk comfortably and in style. Will be coming back for more.

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    4 years ago

    Great harnesses and even a seat belt!! Definitely recommend for clothes and basic treats but no food or chew toys

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    Page 1 of 5

    Ask the Community - Yap Stores

    Review Highlights - Yap Stores

    . Using the leash on the Yap Wrap instead of on collars or other harnesses made all the difference in the world

    Mentioned in 16 reviews

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    Pet Food Express

    Pet Food Express

    (442 reviews)

    Mission

    We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

    High pressure sale to buy 3 get one free on dog chew with beef jerky in it. The sales person Lydia…read moresaid I can return or if exchange for another product if my pet doesn't like it. My dog had diarrhea and vomiting all night after ingesting the collagen with beef jerky in it. I tried returning the remaining 3 of this product that made my dog sick. Told by another sales associate to get something else as exchange. I chose a product that was safe for my dog but this was $6.99 and the ones I was returning was$ 8.99. I was returning 3 and replacing with 3 that was less amount. Sales person and her supervisor, L said I would only get 32 cents back. Sales person said I can get a 4th one free. I said I wanted to an exchange and didn't want the 4th one. L said it's not the company's responsibility that my dog got sick on their product but it was my fault to give it to my dog. I asked to speak to a manager. L said that her manager, D was at the other location and I should go there to speak to him. When I asked when he will be at the location that I was having the issue then she said it's company policy that she cannot give out his schedule. She shoved back the 3 products that I was trying to return and slapped a customer service information card on the counter and told me to handle the matter with them. I told her to process the return and got $21 plus some cents back which is what my original intention was before getting talked into doing an exchange. I spoke to manager D and he immediately told me that L is one of his best employees. Later he did say he will talk to her about customer service. He said it's company policy that they cannot do a prorated exchange on the buy 3 get one free promotion. Beware about the fine print that they don't tell you about "the exchange " transaction on the buy 3 and get one free business. The company is not responsible if your dog gets sick on their product because every dog is different and it's your responsibility for giving it to your dog (even though they highly recommend this product) said by L. I do not recommend this company anymore. I was the Danville,CA location on Crow Canyon Road

    The Animal Connection - Exterior

    The Animal Connection

    (296 reviews)

    Outer Sunset

    I recently got a kitten this past June, and this is my #1 favorite one-stop pet shop in the city…read more The store has a great selection of items for cats- wet and dry food, litter, treats, stainless steel water fountains, super cute Squishmallow beds, toys, the list goes on. I'm find myself spending at least an hour in here because the staff love to show off their little critters and it's such a fun environment to be in. I've seen the store progress exponentially in the last 6 months. It's much cleaner and more organized every time I visit. I can tell the staff really cares for its animals and the local pets in the neighborhood.

    I really wanted to love and support this local pet shop, but after my previous visits, I truly…read morecannot. The moment I walked in, the smell was overwhelmingly bad -- not your typical pet store scent, but something genuinely foul. The shelves were dirty and looked like they hadn't been cleaned or organized in a long time, which didn't inspire any confidence. The selection was really limited, and even basic items were hard to find. The employees also weren't very welcoming or friendly; no greeting, no offer to help, just an overall cold vibe. What bothered me most was how sad the animals looked. A few of them seemed stressed or lethargic, and it was honestly heartbreaking. I love supporting neighborhood businesses, especially ones that care for animals, but this place needs serious attention and improvement before I could ever consider coming back.

    Pet Food Express

    Pet Food Express

    (188 reviews)

    I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

    I love Pet Food Express!! They have the best quality treats, food, litter, toys literally…read moreeverything my adorable son Clyde the kitty could possibly need. He deserves the best and I'm happy to give him the best, thank you Pet Food Express!

    Yap Stores - petstore - Updated May 2026

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