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San Francisco, CA

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Animal House

4.7 (144 reviews)
Closed • 11:00 am - 6:00 pm

Animal House Photos

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Animal House entrance
Scott C.

Animal House is wonderful! Great selection of Primal and Stella & Chewy and delicious treats. And the staff always treats Pandora like a princess! Support local businesses and shop with them!

A full content girl after her first new meal on her new kibble from the animal house
JJ M.

I adopted my shepherd mix Molly from the spca in January of last year and found this spot shortly after and they have been AMAZING. The owner volunteers at the spca as well and knew my dog the instant she saw her as she was her intake volunteer there. Such a small world and they clearly love and care about animals here. From fitting my dogs harness 1.5 years ago to just today working with me to figure out an upgraded kibble for her that fit my price range they are just 10/10. I did the 75% old food mix with 25% new food to start tonight and she was actively seeking out the new kibble in her bowl - she clearly loves it. This type of care and attention and love for animals is why you support small businesses they deserve more than 5 stars! So glad to be in the neighborhood after my move and I can now buy Molly's food from them and be a regular there! Thank you for everything you guys do

Cat toys
Hannah H.

Animal House is a cute little mom and pop pet store on Waller, a magical street in the Lower Haight. We first checked out this store, searching for the obscure pet food brand the shelter stared our kitties on. Unfortunately, Animal House didn't have it but that's nothing against them because nowhere else in SF did either (including the big chains!). Now we like to go to Animal House to pick up new toys and snacks for our cats (read: catnip). Only the freshest nip for my cats, organic and potent. They have a few cats who roam around the shop and sleep in the windows at night. Animal House has the feel, smell, and look I've come to attribute my fav SF mom and pop pet stores- wooden, small but organized space, and lots of character!

Karen R.

I got this cute little harness form this pet store. I love how friendly their employees are to their customers and to customers pets

So kind and they had just what I needed!

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1 month ago

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26 days ago

Megan is quite rude! I don't know why anyone shops here, the service is awful and condescending.

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Ask the Community - Animal House

Review Highlights - Animal House

“I've been going to this store for a long time- before the current owner, Megan took over the place.”

Mentioned in 24 reviews

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Pet Food Express

Pet Food Express

(442 reviews)

Mission

I love the way this company pays attention to their customer's needs. Recently, I called the…read morestore to place an order to be delivered. The person answering the phone said they couldn't do that without my coming into the store or calling their customer service. I thanked them and hung up the phone and didn't take any action. An hour later Lindsey, from Pet Food Express Customer Service CALLED ME! Wow! Now, that's beyond any expectations I would have had. I loved that the person at the store level contacted Customer Service on my behalf and that Lindsay then called me. I find placing computer orders a bit overwhelming and so they really took care of getting me the items I needed without my having to work hard to get that accomplished. They have a customer for life!

Today I went to pet express on market Street. I was looking for a harness for a newly adopted dog…read moreand was greeted by an employee named Carrie. she helped me try on many different kinds of harnesses for my newly adopted dog. It was tricky because he was in between sizes on a couple of the brands. she stayed with me the whole time and was patient with my dog and with and in the end, we found a great harness to fit him. Keep him safe and it even looked great! not only did she fit him for a harness she gave me tips on how to make sure it's properly fitted how to keep him safe and even commented on his disposition and how cute he was. be happier about the experience and was very impressed by how out of the way Carrie went to make sure we were taken care of. thank you so much for doing a great job and going above and beyond. I've always loved pet Food express but today's visit was exceptional. Thank you so much!

Pet Food Express

Pet Food Express

(190 reviews)

I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

The staff is always so friendly and I love their policy of being able to return anything if your…read morepet doesn't like it. It shows that the owner really cares about the well-being of your pet rather than the profits. I love the open treat bins because I let my dog pick out his own treats. I have a 83 pound husky mix, so the bathing stations are super convenient. Although the price has gone up from the self-service over the years. I remembered paying $40 for 5 baths, you pay for 4 tokens and get one free. My partner used up our last one and this time he said he paid $60 for 4 tokens. I asked if there was a deal and the seal was $60 for 3 tokens, with 1 free. The jump in price is pretty crazy, but it saves my pipes from clogging. I'm not sure if it's something they can fix, but once in awhile the pressure from the water spout and the dryer is a bit weak depending on the station and it is not consistent. This happened to me maybe 2-3 times and the staff always allows me to switch stations after I had already inserted my coins. Doesn't always fix the issue, but the pressure can be slightly better on a different one.

East Bay Vivarium - Baby bearded dragon

East Bay Vivarium

(639 reviews)

West Berkeley

We were looking to add a new member to the family with a bearded dragon. Instead of going to a…read morechain pet store, we decided to come out to East Bay Vivarium because we have trust in their sourcing and care methods. The staff workers were very knowledgeable and gave us the entire download of how to properly care for our new pet. Even though I've been a bearded dragon owner before, I learned so many new things that I didn't know before. We wanted to make sure we were choosing the right animal for our needs and the staff was very patient in taking out all the different animals we were interested in meeting before we made our final choice. Our new family member has now been with us for a couple of weeks and seems to be thriving. We are very happy in our decision to purchase from this business.

I walked out of here upset. Reptiles and small animals are kept in enclosures barely bigger than…read moretheir own bodies -- snakes that can't stretch out, lizards with nowhere to climb or hide, rabbits and rodents with no room to do anything but sit. These aren't display objects. They're animals with needs, and those needs are being ignored for the sake of fitting more inventory on a shelf. If you're thinking about bringing one of these animals home, please don't buy -- adopt. There are reptile rescues, small-animal rescues, and shelters across the area overflowing with snakes, bearded dragons, turtles, rabbits, and rats who already need homes, and they'll come with honest information about care and lifespan instead of a sales pitch. Buying from a store like this doesn't save the animal in the tank. It just tells them to order another one.

Animal House - petstore - Updated November 2026

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