My car broke down 2 minutes into a 45 minute drive home Saturday around 6p. Luckly I was still close to my aunt's house and was able to pull into a neighborhood side street. I put a AAA request in for battery service, thinking it was the battery. A few hours later AAA calls and says they talked with some of the battery techs and they think it is the alternator not the battery and recommended a tow. I gave the OK. This was about 8:20p. By 8:34 I received a call from Yafoo Towing's main line. The gentleman confirmed my info and tow price to get my car back home. I was at my aunt's at this point so asked if the driver could call when he arrived. I took a look and if the driver left their Chicago Heights location, it would be about an hour and 45 min until they got to me. The driver called when he was arriving to make sure I was back at the car. He was very friendly, tested the battery and confirmed it probably was the alternator. He was able to jump start the car with one of those portable jump packs so he could drive it onto the flat bed. I went home with my husband in his car and met our driver at the house. He carefully unloaded the car in our driveway. I was also able to quickly and easily pay for the tow over the phone, and received text with the invoice. Pricing seemed reasonable for a flat bed tow truck and a 45 minute trip home. Overall, despite the long wait because of AAA (not Yaffo), the experience was very positive. I greatly appreciate Yaffo Towing and their driver for picking up the request. read more

Unprofessional, unreliable, and horrible customer service I was recommended Yaffo Towing through my State Farm claim and I deeply regret using them. They were assigned to tow my car and never showed up on time. Every time I called for an update they had a new excuse for why the car wasn't getting towed yet. Dispatch says the driver is on the way, then an hour goes by, nothing. This happened multiple times. No accountability, no real ETA, just excuse after excuse. For a company that advertises 24/7 emergency towing, they are anything but reliable. State Farm should not be recommending this company. Location: Chicago Ridge, IL - 6633 W 99th St read more

Mercedes road side assistance connected me to this company. They kept sending "updates" every 1-1.5 hours saying they were on their way. When I called them for updates they would repeat the same lie that I was the next pickup. They wasted 3 hours of my time stranded waiting for them before I called Mercedes road side and complained for them to send someone else. Honestly, don't trust these people for roadside service and if you get connected to them, immediately ask for it to be redispatched to a different provider. read more

Starting the year with a tow wasn't one of my NYE goals. Progressive Roadside assistance sent Yaffo STL and he showed up in 12 minutes. He drove a flat bed and loaded my car quickly and got me to KC AutoWorx in no time. We talked on the way, Yaffo Towing is new to Kansas City just 1 month and has had already towed many cars, good for them not so good for us car owners. I didn't catch his name but his was pleasant and efficient. read more

Yaffo Towing - Towing Near Me - Chicago Ridge, Illinois

My daughter was left stranded in a poor neighborhood for 3 hours waiting for a tow truck to arrive. They kept updating the time of arrival and when that time came, they continuously pushed the wait time further away. Called for tow at 5:45pm and they didn't arrive until 8:30pm. No way to track their arrival. One way communication only. When the driver did finally arrive, he already had one car on his truck and said he had to pick that car up first. Didn't communicate that to us ahead of time. Language barrier with the driver, who said he wasn't dispatched until 30 minutes before his arrival which is insane while leaving a young woman alone in a bad neighborhood at night in 90 degree weather. read more

Witnessed a Yaffo tow truck rearend a vehicle and push it into another vehicle this morning on I-294 near Rosemont.

Absolute nightmare - 4-hour delay, overpriced, and extremely rude staff! I pre-scheduled a tow through AAA, and Yaffo Towing arrived 4 hours late, completely ruining my entire workday. To make matters worse, they charged an outrageous $160 for a 25-mile trip. When we called their management to resolve this, a representative named Muhammed was unbelievably rude and dismissively told us we "should have ordered another towing company" if we didn't like the delay or the price. I am an AAA roadside assistance cardholder, though I didn't choose this company myself. Their supervisor's idea of compensation was an insulting $20 credit for wasting half my day. Predatory pricing, completely unprofessional conduct, and zero respect for customers' time. Save yourself the headache and stay far away from this company. The complaint has been filed, and the process is underway. You needn't bother with your standard apologies. read more

SCUM!!!! DRIVERS DON'T KNOW HOW TO DRIVE FOR SHT. CARELESS. Drove me off the road in a residential area. Went around me at the corner to make an illegal turn at red. Nearly missed pedestrians that were waiting at a cross walk. All while I had my own 2 young children in the car with me. If your drivers are that reckless, I wouldn't care to give you my car for towing. IRRESPONSIBLE TRUCK 4 read more

See all

Avoid this company! ZERO stars. Had the same experience as others here. Sent by AAA. They kept saying they were on their way. Waited from 11:30pm until 1am. I finally just left the car and they picked it up at 2am and towed it to the wrong place. I kept getting texts saying the driver was on their way. No phone calls. Can't speak with anyone. AI generated auto responses. read more

All ive been trying to do is get a receipt so I can be reimbursed by my insurance but I dont have an option to talk to anyone and they havent responded to any of my emails. All I want is a receipt!!!! read more

They were dispatched to us through AAA. Told 60 minutes by Yaffo after AAA gave us a 30 minute window. Ok, I guess not too big of a deal. Then Yaffo changed it again and again (after we called). It ended up being over 3 hours. Just rude, liars and unreliable. AAA got an earful as well. read more

A promised response time of 40 minutes is turning in 3 hours Three hours I have been waiting in my car They have radar to detect location of tow truck and they lie, saying 20 more minutes when they haven't completed prior service call This business is unreliable and State Farm is also to blame for using such a shady tow service. read more

They towed my work truck, was in a rush to do so, hooked it wrong and damaged my suspension!! Now I'm getting the run around! They NEVER call back! They NEVER email back! 0 STARS! I AM GOING TO COURT AND IT WILL BE A LOT MORE THAN THE REPAIR COST !!! read more

Yaffo Towing - Damaged Suspension! - Towing Near Me - Chicago Ridge, Illinois

See all

Bad customer service incompetent appointment timing the worst ever experience I do not recommend this business

I am a State Farm Insurance policyholder and this towing company refused to do the request twice! I understand the distance they may have had to travel, but if you're going to work for an insurance company, you should be willing to go the extra mile pun intended! Not only that, the person I had spoken to over. The phone was short and unfriendly with me considering I was stranded in the middle of a farm town 20 miles away from home! I spent five hours trying to get a tow truck to go get my Jeep and all I got was silence on the second attempt. The following day, State Farm got a more friendly and professional company to do the work and it was done in a matter of minutes, not hours! SO I WOULD NEVER RECOMMEND THIS TOWING COMPANY TO GET YOU OUT OF A BIND SINCE THEY'RE MORE CONCERNED ABOUT THEMSELVES THAN THOSE WHO THEY ARE EMPLOYED TO HELP! read more

They were contracted through my Insurance Co. to provide roadside assistance. They were scheduled to arrive 12 hrs. in advance. Then they pushed back their ETA 3x until finally canceling on me. Insurance Co. contacted them after 2nd ETA miss and Yaffa said "we've been updating the customer every 30-60 mins." LIES! They didn't update me at all. read more

Called for a tow. I specifically asked if the key needed to be present 2x. The dispatcher even placed me on hold to check. I had kids in the car & wanted to leave b/c the car wasn't in a safe neighborhood. So I stayed clearly the key will NOT be present. The tow bed arriving after a hr+ wait & stated we needed to give the key. The dispatcher then calls me, the driver jumped back in the car said his "cousin would be coming" & pulled off & the dispatcher hung up on me. I did cancel the tow from thwm b/c atp I don't trust you guys to touch my car. And what is up with the whole "cousin" thing. It was 2a in Englewood chicago. Be serious. Terrible customer service. read more

Tried to use the company through State Farm. Ended up escalating to customer service through insurance because the times kept changing and never saw a truck dispatched through the link they send to keep you updated on your tow truck coming. I would believe the other reviews about how long this company takes and the lack of communication. State Farm should cancel their contract with this service provider. I can't say anything about the service because they failed to dispatch a driver after updating the system but clearly had no intention of following through. read more

Everyone working here has an IQ under 75. The guy that picked it up didn't speak English and said the car was going to my house. So I drive to my house and wait for 30 minutes. Call agin, as it turns out it's going 30 minutes away in the opposite direction. No communication whatsoever. Nobody had any idea what was even happening. They thought it was being picked up where it was supposed to be dropped off and explicitly told me the wrong drop off location then never corrected themselves or let me know. Then I went to get the stuff out of my car and nobody said anything so literally anyone could jus walk up and take all my possessions read more

Horrible experience the driver never showed up and the dispatcher was zero help. My insurance company placed an order for a tow at 6am they finally had to send another service 5 and a half hours later due to the lack communication from this company.. this was a nightmare of an experience!! read more

first of all, they came out super quick even though they likely had a very busy few days with the 10 inches of snow we got. Second, they were very gentle with my car. Third, the driver, Moe, was super friendly and even called me to tell me my car got there OK. I'm not sure what some of these negative reviews are about, but I had a great experience from the first person that took my phone call till the very end. In fact, this is the best experience I had with a towing company ever. Hands-down. thank you!!! it is very much appreciated read more

Assigned this company through my insurance, was told the wait would be 30 minutes multiple times. Once it hit 3 hours, I just chanced it and drove to the shop with all my electric alerts on in a car that wouldn't accelerate above 20 mph. Once there, got a message that my tow was "no longer able to be provided by this service." This was after a 12 hour shift on a Saturday so also limited on sleep and how much time is available to fix my car before Monday. Will be recommending to my insurance company NEVER to hire this place again. read more

Yaffo Towing STL is by far the WORST towing service offered in this city! The tow was ordered at 9:30PM on July 26th, The company let us know that it was going to be about a 30-45 minute wait. Which is fine since it was a busy Saturday. An hour and 30 minutes pass by and we give the company a call back. They responded with that it'll be 35-75 minutes for the tow to be there, at this point me and my wife were furious! It was almost 90 degrees out AT NIGHT and we were in a stuffy car with no AC at the time. Luckily we were picked up by our father in law. Even then we called them again and they stated that it will be another 45 minutes for the tow truck to pick up the car. We took off our brand new temp plates and hit the road back to our house. Once we got home I loaded up and decided to watch the car while waiting on the driver to get there, keep in mind once I got to the car it was 2AM THE FOLLOWING DAY!!!! I called back and they said that it was going to be a 15-20 minute wait for the driver to get there. I waited another hour and the tow truck got there at 3:01AM on the dot. I had so many words that I wanted to say but at this point I couldn't risk loosing the tow. If you're needing a tow in a pinch or a tow in general, DO NOT COUNT ON Yaffo Towing! This business needs new management and a whole overhaul of new staff for it to survive, with a rating of 2 stars you would think that you would IMPROVE your service! read more

See all

My Tesla had a drained battery and was unable to open car. Tesla advised I had to get it towed in. My insurance company assigned a tow company (I will not mention) that showed up 4 hours late and brought wrong truck and could not help me. Waisted day. I wanted a different tow company. They assigned me Yaffo Towing. Fantastic, awesome job! They showed up 30 minutes early. Mo assessed the situation and with his professional attitude and knowledge of the car was able to start, access car without having to tow it in. So very pleased with this company! Five stars! Highly recommend them. Thank you so much Mo and Yaffo Towing! read more

They were dispatched very quickly and arrived very quickly and changed the tire perfect and we were very happy with the short amount of time it took them to take care of us read more

I was supposed to receive a tow between 6-8 am. At 6:59 I received a call that it would be within the hour. It's 9:30 and they told me 25 more minutes. If you'd like to be stranded and lied to for hours then this is the company for you. read more

One of their trucks door dinged my car and taking the paint off completely and being super noticeable and now they don't want to take responsibility!! The tow truck 107 driver saw when he hit it. I have 2 witnesses and they don't want to fix it. The fact that he hit it and left is the frustrating part. I take care of my car so that someone else can come and ding it damaging the paint and not want to take responsibility for it. Super frustrating. Take your business to people who take responsibility for their workers actions and not brush them off after having video of that tow truck being there and witnesses. Friday March 21st @ 1:42 pm San Leandro CA !! read more

Exttemely horrible experience!!!! My son's car stopped on the expressway near 55th and the Dan Ryan. I get it: not a great neighborhood. The eta was 60-90 min. After 90 min, we called and they said it would be 25 more minutes. After 30 min, we called back was told they woukd call us in 15 min with an eta. We never got a callback. We called roadside again ans Yaffo said there was a traffic jam at 4am and they were 25 min away. After 25 min, you guessed it! Still no tow company! Called roadside again. The lie Yaffo told: the 1st truck broke down, the second truck has been stuck in 4am traffic for nearly an hour. The truth is, they didnt want to come to this black neighborhood to provide assistance. DONT DO BUSINESS WITH THIS COMPANY!!!! read more

At 2pm, I tried to schedule a tow for 4pm. They called me and said they could get there in 16-19 minutes so I said yes and let my ride go. 30 minutes later they still had not arrived. I sat on hold for 60 minutes without them answering. I contacted insurance company who had arranged tow to complain. 5 minutes later tow service took me off hold and said driver was on another call and would arrive in 30 minutes. In 30 minutes it will be 4pm the original time I tried to schedule. I have been stuck in the car in 100 degree temperatures for 2 hours while they squeeze other calls In before me. Don't bother ever using them read more

Terrible service GBS tracker doesn't work - tells you they are close when they haven't left yet 1st said 45 minutes (but didn't come) Called back (said 25 minutes) still didn't come Called 5 times and never showed after 5 hours (but said they were "10 minutes away") Most UNRELIABLE towing experience EVER! read more

It took almost 3 hours to get a truck after using Stellantis roadside assistance. Driver was speeding through my neighborhood, 40+ in 25 mph zones, then ignored a red light to turn. Upon arrival at service, driver was incredibly rude, telling me to get out then scolding me to "you have to say thank you!" As I stood outside not sure what next step was! He then yelled "shut the door" and after I did, he then sped through the lot with tires squealing with my vehicle on the flatbed! read more

Excellent service. The driver was very friendly, respectful, and professional. He explained everything clearly and helped me a lot. I really appreciate it!! read more

Don't do this to yourself. BUYER BEWARE!!! Called to use out roadside assistance through Nationwide. They subcontracted with YAFFO towing. Cancel the service immediately if this happens to you. They never showed. Kept giving us half hour to 1.5 hour windows and then extended it again by 35 to 45 each time. 6 HOURS later we had another tow company finally get our car. Their customer service is the MOST HORRIBLE "service" I have ever had to deal with. Did not care one bit. Were not honest about the driver having no intention of taking our service request. I can't get my 6 hours back but you can preserve yours. STAY AWAY! read more

If I could give 0 stars I would. I have state farm road side emergency service and they kept postponing my tow for 3 hours. If you have state farm and they schedule them. Expect to wait a VERY long time. I ended up telling state farm to get someone else. read more

I was driving along I 294 right before the turn off for Aurora and a driver decided in heavy traffic and a construction zone to drive around a bunch of cars on the left hand side which is not a lane. Then he decided to cut me off. He could have caused an accident and was illegally driving. read more

***ZERO STARS*** This is by far the most inept, deceptive towing business in Chicago. Yaffo was dispatched by my insurance company's roadside service provider after I got a flat tire. I made the request at 7:45 pm and was told the wait would be between 60-75 minutes. After an hour with no updates I called them and was told it would be another 30-45 minutes. This cycle repeated itself over and over until I gave up at 11:30 and called the police for assistance in changing my tire. It got to the point that I was pleading for them to be honest about their arrival time as I had my 84 yr old Mother and daughters in the car with me. They did nothing but lie and would never provide a straight answer as to where their driver was which is impossible since the trucks are equipped with GPS. When the police arrived to assist us he insisted on speaking with Yaffo's because he couldn't believe that a roadside assistance request could drag out for this long considering I had young kids with me, the temperature (25 degrees), my concerns about our safety, etc. The woman the police officer spoke with was so rude and dismissive that he was nearly speechless. If your insurance company ever dispatches this company REFUSE to use them!! Yaffo's has no business being in an insurance company's network of reputable roadside providers. read more

The tow truck driver was communicative, quick and knowledgeable. He treated me very well and didn't make me feel silly for my minor car incident. I would highly recommend this company. read more

I'm am seeing the horrible reviews this tow company received even before my car was damaged. Their service is not to be recommended. However I can't help but wonder if American Family Insurance reserves their services for their customers that live within certain zip codes and continue to allow them to act as their agent after receiving such horrible reviews. American Family needs to drop them. They are a menace. They are very disrespectful. They ignored all of my correspondence and they do not even belong to Better Business. That's telling. American Family should Stop letting them act as their roadside assistance agents. I thought that road service could offer me some assurance when I'm in need of a tow. Yet after Yaffo damaging my car American Family is telling me I need to pay the deductible. I'm not at fault! Yaffo is at fault. This business should receive a minus one star. read more

See all

The Tow Truck driver was very helpful and made suggestions what the problem was . The was fast to destination.

Ahmed and partner were awesome and very cool and relatable. very good business they are a 10 i would recomend to everyone. read more