This place is huge! You can try the body butter before buying and there's so many products to choose from! You can even purchase for wholesale as well! I have to bring my friend next time cuz she's never been! Looking forward to more future trips! read more

Man o' man, what a store! There's so much in skin care, hair care, and all around flyness going on here that in a review it's difficult to figure out where to start...let's just begin at the entrance. As soon as you enter, huge clear jugs of body butters shock you into stopping to take a closer look. They look good enough to eat, but as they signs say, "Do not put your fingers in the butters..."! To the right of that are numerous columns of pure ingredient made lotions, hair tonics, and the like. To the left, the cool dude who can and will answer all your questions for you. But wait chap, there's more. As you go deeper in the store, you'll find where a lot of the magic is created. Sugar scrubs, silver bowls of even more pure body butters, large blocks of soaps (+ more)...and a Yadain technician who is crafting these things. Really, its all a bit overwhelming in all the right ways. I went in there for a simple clarifying shampoo for my hair and we walked out with two bags of natural goodness. And as I'm writing this, I just realized something that I forgot to pick up...so yeah, I'll be back again and again. So glad this business opened on the Fulton Street corridor. read more

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Looks like as of 8/4/2023 they are CLOSED! I love love love their body butters! So much so I went there today to get some for myself and family before a trip! And they are CLOSED! No product in the store and no notice NO NOTHING! So unfortunate. read more

First off, I have to say that I feel slow that as many times I go to this beautiful skin oasis, the most pleasant young lady helps me EVERYTIME and I keep forgetting to ask her name :( But listen - to just say I LOVE THIS PLACE is not enough! I absolutely LOVE this place!!! The beautiful aroma when you walk in the door is enough to pull you in to shop! I originally started going to get skin care products for my youngest daughter (severe eczema), but they've won me over and I purchase my skin care products as well! There is not one skin ailment or concern under the sun that you can have that they don't have the regimen for! My legs were embarrassingly dry! Ever since I started using their Shea butter products, they're still nice and smooth when I wake up in the morning! I'm wearing shorts to sleep again. Hey now!!! read more

Yadain - Body wash and cream for Eczema - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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Great and amazing products that have done wonders to my skin. This place reminds me of lush but with black owned natural skin care. A kid in a candy store that you will drop a lot of money at. They frequently have sales online 50 sometimes 70% off. Seems like an amazing deal , but you turn around and pay like $20 for shipping and then they ship it almost 2 months later. It's a horrible deal. Customer service has been good for me but the body language is never approachable. Someone is always following you and I can see where that's offensive. Please let's stop doing that and figure out other ways to provide great customer service while also having integrity. I do recommend everyone to go because it truly is great products just beware read more

2/26/2021 second time here wanted to get some moisturizer for my skin wanted some brown sugar but they was out of that, so I got the coconut milk and milk and honey,the young lady and two gentlemen that was in the store greeted me with kindness and was very helpful and had a lot of patience,I'm definitely going back in there for some soap and some skin care for my son who have eczema read more

Yadain - My moisturizer,my skin is about to be nice and smooth and smelling good 2/26/2021 - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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Walking into this place feels like heaven to me. It's the big buckets of whipped butter for me! It's the raw soap for me! It's also the row of natural shampoos for me! A friend of mine purchased the pink sugar body scrub for me back in March and I had to go there myself for more. I'm a loyal customer now read more

Yadain - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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When will you guys have your soaps and scrubs in stock I have been coming for a month and there is no new soaps and no new scrubs read more

Yadain - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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I loved coming here all the time in the past but recently the staff has been unhelpful,uninformative and just careless. I love their products but because of the service I will not be returning and will take my money to Madina down the street. I have been here 3 times in the past 3 months and every time the young lady at the counter never has money in her register and the last straw was she took my money knowing she didn't have change and told me she just couldn't give me change. I'm sorry I love supporting black owned businesses but they have officially lost me as a consistent customer. read more

I love love love this place. The customer service was amazing the staff members Shay was welcoming and knowledgeable about the products. I went in looking for face products and I have very sensitive skin because of my allergies and she made sure that there was none of these ingredients in the product and directed me to a simple regiment that would help me in my every day life Now let's talk about smell, because I'm sensitive certain smells and it was not overbearing it was just enough like a hint of something sweet but not too sweet. I will definitely gained a return customer read more

I enjoyed the products but I do not enjoy the customer service! You're a new store to the Bedstuy community so if your workers are not going to take the time to be enthusiastic about the products sold and have product knowledge then hire new people because I come with questions and I expect someone who is knowledgeable and friendly! Never again... this is my second time dealing with this and the manager doesn't even seem like he was going to handle my complaint after I spoke with him so you know what here it is yelp! You tell me you hope to see me again but you didn't assure me you were going to take care of it, I had to ask and that seemed questionable! read more

Yadain - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

This has become my favorite place! About a week ago I had an allergic reaction to the Vaseline coco butter brand of lotion. Omg thee WORST. My friend recommended me the Yadain products. Let me tell you, the whipped butters healed me pretty quick. And the facial products were to die for! I purchased the pink milkshake I believe and the Coconut shell with crushed grape seed facial scrub. Both smell amazing and I definitely see a difference in my skin. read more

Yadain - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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I recently visited their BK location and was blown away. I couldn't believe a place like this actually exist. As it was my first time, I was shown around by a young sister (blanking on her name) who was very knowledgeable of everything in the store. I went in to get a few products because my 2019 goal is to take better care of my body from the outside in. I purchased a few items including the Caramel & Vanilla body lotion which has become one of my favorites, I also purchased a number of soaps, shampoo, conditioners as well as a hair moisturizer. I've since told all my coworkers as well as purchased tons of soap bars as stockings stuffers, my favorite soap bar so far is the Vitamin E and Carrot Oil, it has done wonders to rejuvenate my skin. I can't wait to try the others I purchased. I should note I have a coconut oil sensitivity and mild eczema. Honestly, this place is amazing, the store is clean and very well organized, I felt like I was being heard and my concerns on my skin and hair were being addressed. After leaving the store I was still sceptical on if these items would work and after trying them even on my 4-year-old daughter I'm a believer. This is truly as good as it gets! read more

Terrible customer. I'm so tired of black businesses not making the customer the priority in providing exceptional services. As a black female business owner I go over and beyond for my clients. They take your money and don't fulfill their orders. Nor do they follow their own terms and conditions. There are far better entities that provide the same product and value their customers. Don't patronize this company. read more

I absolutely love this store, but i cant give a high rating because they have to revamp how they handle online orders. They have to strive to do better. The only time I can highly rate them is if I walk into the store and purchase items. I have purchased from them over the years and I have done online purchase/warehouse pickup and I have also done ship to home. The wait time for your order whether you sit and wait at the warehouse or have it shipped is horrible. I placed an order Aug 1, and its mid Sept and I didn't get my order. I have emailed and called about my order and nothing. If you cant fulfill online orders within a reasonable time frame than a solution would be to allow those that can come into the store to use the online promotion offer to buy at the store to avoid having to ship. read more

THIS IS THE REASON WHY WE AS BLACK PPL MANY TIMES FAIL AS BUSINESSES OWNERS. So I've been going to this place Yadain in Brooklyn for months now and loved it. It's a natural hair and skin place. I get my usual and go. Well I go in n the guy gives me the wrong one. I asked him several times and he assured me it was the right one. Fast forward days later n my skin reacts to it. I go back in to show them the correct one n the one he gave me. I'm immediately met with no refunds no exchanges. Look if imma support black business y'all better learn how to have white customers service. They weren't even apologetic or nothing n the new one was barely used. If u go to this place expect very much black ppl doing typical black shit n not trying to keep their clientele. Based on this they will be a Starbucks or Taco Bell next year smh!! #yadainculturalsolutions #horrible and y'all know how I am about my skin!! read more

Terrible customer service and handling of issues. Taking months to ship orders and allowing unavailable items to be purchased on your website. No matter how good the products are, the terrible way they deal with customers will run them out of business. Having a good product does not make you a good business. read more

Visited Yadain on a Friday. The set up is great! They have so many products, it was so hard to decide what I wanted. They have body scrubs, body butter, soap bars, natural shampoo and conditioner and even facial scrubs. I will definitely be back. read more

Yadain - Front entrance - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

Amazing store! Customer service was on point! They have so much to choose from. I will be back because I couldn't get everything I wanted at that time. I'm the type of customer that needs to read the labels, I mean everything, and didn't want to freak them out. So, once I browse the website, write down what products I want then I'll go back more informed and educated about what to select. Great store! Thank God it's black owned and operated! read more

This place is like a candy store for holistic fanatics like me. Everything it naturally made, black owned, and everything smells so damn good. If I could live here I would! I recommend the mango and oats soap bar and the milkshake body butter! read more

This review is regarding their service, not so much their products because I have received my order yet. Placed an order on 2/6 and still to this date 3/5 I have not received it. I called on 2/25 and was told that it would be shipped the next day and they would send me a shipping notification. Today 3/5 and have not received my product or a shipping notification. I emailed the company on 3/1 and am yet to get a response. Wondering if I got got??? Who knows. And yes I understand that mail is running slow but seriously this is disappointing. read more

This store is amazing. All of the employees there know every single product and explains them well. I love the energy in that place. I guess that's why I spend a lot of money there! But, it's all worth it. I've never had my body look and feel so great until I started using their products. Two thumbs up! Happy to have them in the neighborhood. read more

I arrived to the store ... Didn't feel welcomed at all from the staff body language til how i was greeted ... The older lady with glasses height around 5'3... Followed me around the store(as if i was stealing or she didn't want me touching anything) She asked me what i was looking for I told her the scents i like .. She didn't suggest anything or give me a little background about their products she just followed me . I wasn't sure if i can smell because of the way she was looking at me .. I asked can i try some of the scent on she said i can't touch ... At the end i did purchased spending almost $100 ... Customer service was horrible .. Wish i had a better experience for my first time visit , because the scents smell great. read more

Dope products but the the customer service is severely lacking. Originally went here a few months again and purchased a lavender Shea butter, it was amazing and I sadly ran out this week. So I returned to the store yesterday to re-up. I asked one of that for the lavender butter and he said "yeah we have that in the back" so he goes to the back and returns with a mound of what I assumed was the same product I had purchased months ago. Little did I know (because the staff member did NOT bother to explain to me) that they offer two different kinds of lavender butter; one that has lavender in it and one that is lavender scented. Upon returning home eager to use the butter, I unwrapped it to discover that the comforting lavender scent I longed for was not there. So I returned today with the hope to ask them what's up with the product and why doesn't it smell as soothing as it normally does. That's when they FINALLY explained to me that there are two lavender butters. I asked them for an exchange because I made a misinformed purchase and went back and forth with the manager for 15 minutes who would not budge, even though his employee made a mistake. He also neglected to say anything to the employee who originally sold me the wrong item and the employee didn't even walk over to apologize. All this is to say that it's great to have a spot in the neighborhood hood with natural products, but they aren't willing to provide quality customer service it's really not even worth it. Please do better in the future. read more

The 3-stars is based off of my customer service experience while I was at the store. I walk in with my friend and we were greeted by one gentleman and one young lady (red jumbo braids). I proceeded to walk around and look for the items that I wanted to purchase. I found the scrubs and butters that I wanted and asked the young lady to help me. I'm not sure if this was her first week there or what but she was giving me a very weird "idk what the hell i'm doing" vibe. She kept asking me which scrubs I wanted even after I told her about 4 times. She moved very very very slow! After what seemed like 30 mins just to get two scrubs and one body butter, I proceeded to the counter where the young man was. He was on his cell phone so I had to wait for him to get off for him to cash me out. This is where things get questionable. He stated to me that if I paid with cash, that my items would be the price that was advertised but if I paid with a debit or credit card that $2-$3 would be added to each item! Umm what?! If I had known that this was going to happen, I would've had extra cash on hand. I just find that kind of fishy that their items are more expensive when you pay with a card. Mind you, there is no sign stating this. I already made them pack my items and I really wanted to try their products so unfortunately i just sucked it up and paid with my card. JUST A HEADS UP, BRING CASH!!! And to the owner, why is it more expensive with cards plus why not have signs up stating this issue? Overall, the products I purchased are lovely and YES, I will go back BUT WITH CASH next time. And hopefully I am helped by someone who is a seasoned employee. read more

Good product but customer service is absolutely horrible!!!!!!! The women in the lab coat is so rude.

highly reccomend everyone to come here! customer service was amazing and great natural products!

This just happened. I've been to the store before. They had just opened. It was OK. I've just left Blink and was walking past the store. There is a dark skinned black woman with braids or locs (bra length) standing in the door with a white lab coat. I smile as I pass and look away.. She says "excuse me! Excuse me miss!" I turn around because I don't like to ignore us. I walk over and say "hi". She says "why did you smirk at me?" I'm so shocked, I'm a bit speechless. I said "excuse me?" She asks again why did I smirk at her. About 16 people smirked at her today (her words). I told her I wasn't smirking. I said I had just left the gym and was in a good mood. I had been to the store before and thought it was nice. I was just smiling as I passed as a friendly gesture. She kept going about me smirking. I finally said I was not smirking and frankly you will never see me go to this store again if this is how you treat people. I started to walk away. She continued to yell after me. I yelled back "this is not how you treat people!!" And kept walking. I must say her behavior is so disturbing. She is literally standing in the doorway right now. People must pass her to get into the store. A combative and hostile person like this shouldn't be at the door let alone have such responsibility in the store. I think everyone, regardless of mental health should have jobs and be a part of society. But not like this. All of this was unprovoked. Enter at your own risk. UPDATE: they illegally subscribed me to their mailing list. read more

I really love their selection. Second time purchasing items from here and my products lasted quite a while. Only minor complaint, wayyy too many options. Is that even a thing? So many options it becomes overwhelming to the point that you try to just settle on something. They should at least try to offer smaller product sizes or samples. Given that people of colour have SO many different skin and hair types it would be nice to be able to purchase a trial size without committing to the larger more expensive product. read more

I love the products! I have the beard elixir, shampoo, conditioning butter and clay mask. All products are amazing m! Literally can't go wrong with anything. & it's black owned read more

This business is alright in the fact that there are a lot of selection to choose from. On the other hand the customer service is wack. Nobody knows anything about the products. Research what you want before you get there cause your questions will not be answered to the fullest. read more

I hate that I have to write this review during Black Business month but I have no only recourse. I have patronized Yadain several times over the duration of this year. With the exception of one time I was met with unenthusiastic customer sales associates. They almost made me feel as if I was bothering them with my purchase. The exception was several weeks ago when a young with a flat top assisted me with my purchase of body scrubs. However, this last weekend was egregious. On Friday, August 2 I purchased two body scrubs, a Dead Sea scrub and a Dandelion Root scrub, and a Papaya body wash. The Dead Sea Scrub was a dark color (black) and the Dandelion root scrub was a pale green. I initially inquired about the Turmeric scrub that seems to be out of stock every time I visit. I discussed this with the sales associate. She told me that it needed to be made. At the register she told me that they did not have any bags and taped my scrub containers closed. The next day (Saturday, August 3) I proceeded to use the dead sea scrub. I expected some light staining but this was beyond my expectations. I had to take two additional showers to remove the black ink it left on my skin. I'm not sure what additional ingredients the products includes because an ingredient list does not exist for this item. I returned to the store to inform the sales associate and ask for an exchange. The conversation that transpired is nothing short of amazing. She claimed that she informed me that the product would stain and that "It's not rocket science. It's a dead sea scrub with activated charcoal." I asked for a manger and she proceeded to radio for someone. The manager said the items could not be exchanged or refunded but that I was a valued customer and they could extend 50% off any item. I was fine with that. But I what didn't sit well with me was the sales associate's condescending tone. I told her that I didn't appreciate her condescending tone. She said she wasn't being condescending, and then proceeded to ask the other patrons if she was being condescending. I informed her that our discussion had nothing to do with them. All in all. I told her I would not continue to patronize the business and left the products at the cashier and walked out. If you want to survive and thrive in this neighborhood I would strongly suggest investing in customer service training for your staff. I'm sure if I was a white person that young lady would not have behaved in that way. It was an absolutely deplorable experience and I would not recommend this business to anyone I know. read more