Disappointing First-Time Experience Despite Efforts to Support Local Business
Subject: Worst Overcooked Jerk Chicken
I am writing to share my incredibly disappointing experience during my recent visit to Yaad Style Kitchen 3861 Siniard St Powder Springs GA 30127. I was excited to try the jerk chicken, but it turned out to be the worst I've ever had. I had high hopes for this restaurant, eager to support a minority-owned business in the community. Unfortunately, my first visit turned into an experience I would not want to repeat.
I ordered the jerk chicken, but it was severely overcooked--dry, and tough. It was practically inedible. Wanting to give them a chance to fix it, I called the owner the next day because, by the time I had gotten home with the meal the restaurant was closed. He was understanding and offered to redo my order the following day and substitute the jerk chicken for seafood. This would have been a perfect resolution, but when I asked to substitute the jerk chicken for a seafood dish (given how poorly the first dish turned out), I was told by a female at the cash register I would have to pay the price difference of $19 and change. Of course I was shocked!
Here is where things went downhill. I mentioned that I did not think it was fair to pay extra for a replacement after receiving such a terrible meal. At this point, the owner's significant female stepped in and labeled me "rude" for being unwilling to pay the difference. I was taken aback. I had already paid for an inedible meal and even left a generous tip in good faith, yet I was being treated as if my request was unreasonable. Since, i was considered "rude" I was about to pay the difference, but I said, "Give me my credit card." I left! U do not have my permission to mistreat me! I hope the money they received from me bless them.
I was hoping for a better experience, especially considering I made a conscious choice to support a local minority-owned business. But the dismissive attitude from the owner's significant female at the cash register left a bad palate in my mouth--worse than the overcooked dried out ruined jerk chicken.
I am disappointed, not just in the food, but in how the situation was handled. Customer service is key to building loyal patrons, and sadly, I did not feel valued here. I will not be returning anytime soon.
Sincerely,
Queen Yancy read more