I took a 93 mile trip from RI to Leavitt Auto & Truck on January 9 to look at a 2018 F150 Tuscany…read moreFTX 5.0. Buying a truck was something I had been saving and striving toward for some time. I took the truck on a test drive and it had issues with stalling out and sputtering. I went to leave, but Leavitt repeatedly ask that I go "waste some time" in the area while they looked over the truck. A few hours later I was able to complete a brief but uneventful test drive. An agreement was reached that Leavitt would find the root cause of the issues and make repairs that would permanently resolve them as a condition of purchase. I agreed to trade in my faithful and fully operational FJ cruiser as part of the deal. I took delivery of the truck two weeks later, Leavitt stated they replaced the VCT solenoids that were the cause of the issues on the test drive. Within a few days, on my second or third drive in the truck, it was throwing misfire codes on two cylinders and running rough with the check engine light illuminated. I completed an entire tune up on the truck on my own dime. Leavitt states that their vehicles come fully serviced, but considering I was pulling factory spark plugs out of the motor and the air filter was a disaster, it was clear this wasn't the case. The tune up did not resolve the issues and the truck would not pass inspection with the check engine light on. When I initially brought this to Leavitt's attention, Bob told me to go "wiggle some wires." I called Leavitt again and they agreed to bring the truck back for review. They refused to tow it up so I had to drive it while it was misfiring. I suspected that the direct injectors were leaking, causing the misfire, and Leavitt confirmed this. They stated they would only replace the two that were on the cylinders throwing codes, so I spent $900 on parts for them to replace the other 6 as well. They had the truck for two weeks, put 300 miles on it, and returned it to me telling me it was all set. During this time they put me in a barely holding together, saturated with cigarette smoke loaner car that didn't even have fabric on the seats. It was disgusting. Within a few days the truck again was throwing sporadic check engine lights and codes for knock sensors, low voltage, and other issues. I brought this to Leavitt's attention and they were dismissive. A few days later, at the beginning of March, I went to start the truck and something failed catastrophically. I heard something metal break in the motor. The engine would barely run, it threw codes for almost every cylinder on the driver's side, and it was inoperable. I called Leavitt and told them what was going on, and what I got from Mike was a combination of "we can't stand by the vehicle after this long" and "one of my mechanics walked off the job, and we have a backlog of work, so we wouldn't be able to help you anyway." I explained to Mike that it had barely been 9 weeks since I signed papers, the truck had barely accrued 900 miles since I signed, and 3 of those weeks and 300 of those miles the truck was with them. He again told me he "couldn't stand by the truck after this long" and to "use the warranty we sold you" and hung up on me. I had the truck towed to Tasca Ford in RI. They tore into the motor and found that the timing components had failed, leading to a timing chain breakage which resulted in a valve hitting a piston and bending along with metal in the bottom end of the motor and oil pan. The bottom line is the truck needs an entire new motor. I am now stuck hoping the shady warranty that Leavitt sold me will honor the Liberty Shield bumper to bumper coverage and get me a new motor, and they're already making it difficult for Tasca. Leavitt does not care about you once they have your money. Their vehicles do NOT come fully serviced, and it is obvious they're just flipping garbage they pick up at auctions or in trade. They do not stand by their vehicles and should not be trusted. I wouldn't buy Girl Scout Cookies from them at this point. BUYER BEWARE!!!!!!!

They star tout great and then drop the ball. Terrible communication. Once they have you hooked,…read morethey forget about you

Had a great experience with these guys they were super friendly and helpful the whole time. We delt…read morewith Reed and he made things go smoothly and without any problems would recommend you go through him, made trading in my car super easy

I bought a 2018 silverado there mid April advertised to have a 30 day, 100% warranty. When I asked…read morehow firm the price was, I was told "the price is the price". Took it for a test drive. Body seem solid so I said id take it. When the gm sent the paperwork out, there is a $500 up charge for some paint protection coating. I was pretty pissed and probably should have walked away from the sale. The second time I drive the vehicle, its bucking and there is a check engine light on. I take the vehicle back - bad ignition coil. And I'm informed the warranty is only a 50% warranty...see the sign in the service area ( which is a separate building from the sales area) i walked the lot and nearly every vehicle had the same paperwork indicating 100% warranty . Unfortunately I only drove the truck a couple of times during the warranty period. A few hundred miles later, another check engine light ... failing oil pump. My mechanic also find cross threaded bolts on the starter and pinched wiring harness patched with electrical tape....ended having to replace the oil pump, starter and harness. And then the third check engine light...more engine mis-fires due to eroded plugs. So far, my repair bills for 10 weeks of ownership are roughly $5000. One check engine light i can write off as bad luck, two in such a short period is suspicious, three in 10 weeks really makes one wonder about the condition of the vehicle

I bought a used mini and loved it! After driving it for less than a week, the transmission froze,…read moreand I was distraught. Then a miracle happened. I contacted them, and after much back and forth, and their having to deal with me in a stressed and angry state, they offered to help fix it. The cost of the new transmission and labor is going to be $1700. They said they would cover up to $1500, and anything after that would be on me. Totally fair. I never in a million years thought that people had so much integrity. I thought the world had lost that. Several of my friends read some scathing reviews of the place, and it made me terrified they were just going to wash their hands of it, but no. I will definitely go back here when I need another car.

Tried to stop by to look at a few cars. Sign said open but no one was there. Not sure how they sell…read morecars when no one is there during business hours and the doors are locked.

When I moved here a checked yelp for car repair. This was a…read moretop scorer . So three years and my trust in this place is very high. Most important in life mechanic you trust.

Customer service is lacking as I came in to do an inspection was told they had no time and that…read morethey could schedule me tomorrow then proceeded to pick up the phone and discuss with an employee how they put in the wrong sunroof yada yada... when dealing with a customer and telling them you will schedule them appointment you don't then start a conversation with your employee on the phone when u can speak to them after you finish with the client your customer service skills suck and so did dudes attitude. Maybe greet people with a smile like this place should get some woman to do the meet and greet cause first impressions are a lot better if you're not a total douche canoe. Hope you have the day you deserve. The fun police called and said give them back their attitude.

FRAUD ALERT!!!! Buyer BEWARE of buying anything from Londonderry Motorcars, or their main…read moredealership at OFFICIAL AUTO SALES & SERVICE in PLAISTOW, NH, and especially from their "As-Is-Wholesale" lot! John Paul will not tell you what is fully wrong with the vehicle. He will say their mechanic has checked fluid levels and safety items and rattle off a list of the things that he said were needed, but will NOT disclose the entire truth about the condition of the vehicle! I drove 2 hours to buy their advertised 2004 Nissan Titan SE 4WD on the Saturday before Easter. Upon arriving John went so far as to tell both my wife and I that $2900 for a 2004 4wd was a steal compared to their 2005 2 wheel drive white Nissan Titan that had gone through the shop and was listed for $5850. When I asked how well the 4WD worked he said good! My brother asked later on about the 4wd, John said it worked very well. In the office I asked John more about the 4wd and he said he'd driven the truck several times and in 4 wheel drive, and that it worked great. ALL THE TIME LYING TO US!!!!! When I asked to test drive it off the lot, he said he didn't have dealer plates. "Wholesale dealers in NH aren't allowed to have dealer tags." I checked their website since. It advertises to "call and schedule test drives". Since I wasn't allowed to test drive it on the roads, I asked to drive it around the lot and he said ok, so I did. Out of the blue he mentions I shouldn't use the 4wd on the way home on the highway. Wait until you get home he says. That should've been a red flag. My bad for trusting the scumbags word! The following Monday, I bring the truck to my mechanic to do the work John said was needed and found out the entire truth! The 4WD driveshaft was removed from the truck prior to my taking possession. Wow! I called John and after telling him the 4 wheel drive driveshaft was missing, he says "I told you our mechanic hadn't looked at it yet". He actually said that. Of course he continued with, "you bought it as is, and that he sold it to me as an unsafe vehicle like we do with all our as is vehicles." He never said it was unsafe to drive prior to that, and the truck in reality isn't unsafe to drive. So I disagreed with him. Nowhere is it stated that it's no longer a factory 4wd truck either. Or that the left CV arm was cut. His reply was, I'll check the deal over and call you back. He called the next day to inform me that they wouldn't help me. Shocker! It was advertised as a 4wd and the VIN denotes it was a factory built 4WD. The original sticker price in the glove box, that he showed me, describes it as a 4WD truck. Their online listing stated 4WD, which is false and misleading advertising. Without a working front wheel drive-axle anymore, it's essentially a rear wheel drive vehicle. If this isn't fraudulent business practices, what is? John also cleverly omitted the words 4WD from all of the paperwork too. The VIN gives the true description as to what a vehicle was at factory and at no point was I given any indication that had been altered. As you've read I was told quite the opposite. As John said twice, "we take care of our customers". When in fact he really meant they don't care about your repeat business, they'd rather give you a vaseline job once and move on to the next unsuspecting buyer. Word of advice, turn on the 4WD and gun it on their dirt lot for a short burst. If you discover only the rear tires spin then you know, and walk away! Don't trust a word, or you'll end up buying a vehicle under false, and deceptive advertising like me. DO NOT BUY ANYTHING FROM SHAWN RUIZ AND ESPECIALLY NOT FROM JOHN PAUL at his main location OFFICIAL AUTO SALES & SERVICE in PLAISTOW, NH! This is who you hire to run your dealership Patti McDonough?

Spent $5000 and the transmission went in 4,000 miles. It's a $2700 repair. These guys are trash…read more They knew the brakes were bad and still got a shop down the road to inspect it. I got the car in the beginning of March of this year and the inspection is still good till April of next year. I don't even think that's legal on the part of the shop (Meineke). The Better Business Bureau should probably be notified about these guys and the racket they're running. Also, they didn't even put the temp plate on it before I left the dealer, so I immediately had to go to town office after leaving the dealer. I drove for two hours without any plates. I gave them the chance to make it right before I posted this review, but they weren't interested.

Stress free sales experience, Laid back staff, and great communication…read more I called Rich from the Hershey RV show after my wife and I picked out our new 5th wheel. There was a 2019 Denali that I was very interested in, I was able to make a deposit and Rich held it until we got back from our trip. I was able to complete the entire finance process remotely and when we arrived to pick it up, the process took all of about 15 minutes. Rich included install of the OEM 5th wheel mounting plate and of the 300+ pound 5th wheel slider hitch we picked out. I had the hitch delivered directly to his shop, which I am super thankful given it took me and 2 friends to get the hitch out of the bed after install. Installation of the hitch was completed in one day and he even provided me a loaner car. I will 100% take a look at his inventory when it's time for the next Truck.

they never fixed my bumper they tried to make me feels stupid then assumed that I'm small he could…read more"snap me like a twig". BTW I'm a mast in Greco roman wrestling and i would wipe the floor with him in the name of mental health which he takes advantage of

had a great experience. Seth was a fantastic sales man. will recommend to all friends.read more

A lot of TRUCKS!! Very nice place and very nice people. The truck we're getting is very clean…read moreinside and out and at a great price! Looking for a truck, check this place out!

Amazing job getting me into a nice Ford explorer 2016! Especially working with Justin who I will…read moredeff be buying another car from again the finance manager as well! Really happy and will be sending all my friends and anyone who needs a vehicle to these guys! Good cars and good quality and price and extremely nice! Thank you guys!

From the owner: Quality pre-owned cars, trucks, and SUVs. Pressure free and affordability built on trust, honesty,…read moreand integrity.

I wouldn't even rate them a one star ... it was the worst place to buy a car they made me never…read moretrust a car dealer again I purchased a car there and had to take it back 4 times at which the car still isn't fixed I just got the run around there lobby area smelled of marijuana and no one was nice at all I haven't even have the car 8 months and it's no good to me transmission has blown they robbed me of my money ...

Not an honest company! I was going to buy a car there (the new one in northwood)... went on Friday…read moreto check it out and would have bought it then but for some reason they couldn't take a look at my vehicle for a trade in value until Monday. Told me the car would be on hold and they'd be in touch Monday. They sold the car Saturday. I guess it was just easier for them? Not a good way to come into town and treat a local. What a waste of time! They lost a customer for life and hopefully I'll save a few people from wasting their time too.