Came here on a friend's referral for tires, balancing, and an alignment on my Audi. Walked away…read morewith a shop I trust. Heather (the owner) is sharp, clear, and zero-pressure. She took the time to explain everything in a way that felt genuinely helpful. While the car was on the lift, her team flagged brake wear and showed me photos of the actual wear points. They explained when I'd get a dash alert and what to expect from there. Here's what really got me: I had just been to the Audi dealership two weeks earlier for my 40K service. Not a word about the brakes. Reflex caught it, documented it, and walked me through it without me even asking. That's the kind of shop you keep coming back to.

Would recommend most folks here, especially if you're serious on maintaining your vehicles for…read moreyears and high mileage. The Reflex team has been great to work with over the years. They not only provide great service, but great education on how to properly maintain your car in a 4 season environment like NH. The service has improved over the years to include a free loaner car for extended service needs, detailed reports to review work being done, a proper alignment tool for Quattro/AWD systems, and have used their Pre-Purchase Inspection service to boost confidence before making that big purchase.

Don't trust this auto shop. They don't know what they're doing. I brought my car in a very common…read moreHonda Accord for a valve cover leak repair. They said the VTEC solenoid needed to be replaced. I trusted them and let them replace it in addition to the valve cover gasket. After this my car did not run and would not idle and stalled out driving it out of the place when they said it was all set to be picked up. They spent the next two weeks trying to figure out what was wrong with it and did not correctly fix it. I ended up having to bring it to Honda directly. Honda was able to fix it in Concord in one day. All the additional diagnostic work with Brutus cost me over $800 and they still couldn't fix it, this $800 did not include the money I had to pay Honda to fix what Brutus had done. They then offered me a credit for that work. We brought my wife's Nissan versa in for something simple. We told them the AC wasn't working. It had already had a vacuum test done and been recharged with uv leak detector added and still didn't work previous to bringing to them. We also suspected it had an exhaust leak. They did another vacuum test refilled it again even though we had told them it had already been done and then they said it could not be verified whether the the AC system worked. They also said they could not fix the exhaust leak and we'd need to bring it to a different shop. They then said the charge would be $160 we picked up my wife's car and did not pay this. We had requested they call us before doing any work. They never called my wife. They sent me a text message even though it is not my car that the work was completed. They never got authorization to do the work after they inspected it. Do not trust these people do not work with them. They do not know what they're doing. Additional update. We brought my wife's car to exhaust shop to be repaired. They said the exhaust leak was not in the piping as Brutus had told us but was in the gasket and it was a simple gasket replacement and they were able to do it in under 2 hours. Once again Brutus was not able tocorrectly use the issue and it was a simple fix they could have done if they understood what they were doing.

I had my back brakes replaced at Brutus Auto in Marlborough, Mass and I'm very happy with their…read moreservice. I was actually quoted a higher price to have them replaced when I first stopped in to have them looked at, it ended up being cheaper. Cody was very pleasant. My daughter was the one that recommended me to this place as she had her vehicle, repaired there as well. Sorry I can't delete my review wrong place.

Terrible customer service. I went to look at a Mini Cooper with the hopes of being financed. I…read moretest drove it - it was decent so we went ahead and tried to get me approved on my own. Before we went through the process I told him (Mike) that I didn't have very good credit and that my mom might be able to co-sign. Mike urged me to try on my own. I hesitantly agreed and filled out the paper work. He suggested that I put a deposit down to hold onto the car; knowing that I more than likely wouldn't be approved for the loan on my own I asked if the $100 deposit was refundable. He said "yea of course, I'm not going to burn any bridges over $100". He also said that if I wasn't approved the money would be refunded. I went home and he called me the next business day and told me what I already knew, that I wasn't approved for the loan and to go ahead and ask my mom. I told him that my mom would either co-sign for a car or an apartment, I was not sure. I spoke with my mom and she wanted to think it over. A few days went by and Mike called me back and I told him that my mom would prefer to co-sign for an apartment rather than a vehicle but I would try to talk to her and see if I could sway her. Mike said okay and that was that. I called him back with no answer a few days later. It was the holidays so I am assuming he was out because of this, which is understandable. I then called him a week later and got an answer, he told me he was with a customer and would call me back in 15 minutes; he never did. After a few days from that point, I called him back to reconfirm that my mother would not do it, he said he remembered me telling him that and it was not a problem. I asked him if the $100 deposit would automatically post to me account and he said that the money was gone and was not going to be refunded. I was taken back since he had previously said he wasn't going to burn any bridges over $100 and said it was completely refundable. He than read a paper that I signed stating that it was not refundable, even though he had mentioned it verbally... both that he wasn't going to burn and bridges and that if i wasn't approved it would be refunded. It does say that any other agreement, verbally or written wouldn't be recognized, almost like he covers his behind so he can say one thing but put another in small writing. We spoke for about 30 minutes on the phone, I told him I couldn't believe he was risking his business reputation over $100. I told him that I was shocked that he was conducting business this way. When speaking to him about this situation it was like he was a different person. He was very rude and refused to work with me. All of this over $100. Mike at Goulet conducts bad business practices and does not keep his word.

I can't believe you put your business in the street over 100 dollars... Oh and you gave the…read moredealership a star:) five stars to you for being a Nitwit *****

I brought my Lincoln in every week because of a new problem always located near where they worked…read morelast time till my car engine was ruined. They said my engine grenaded after they changed the timing chain. Would not go back.

Chelsey and the rest of the staff did an amazing job with my vehicle! They were friendly,…read moreaccommodating, and easy to work with. If you have a high-line vehicle I highly recommend them for your repairs.

Been a loyal customer for over a decade. These folks are the best. Always great communication and a…read morethorough description of repairs needed and completed. I will not bring my BMW anywhere else. If your looking for experts regarding BMW and mini's. Look no further than 3D Autoworks in Hudson NH. ​

My '07 328xi was feeling old and tired, seemingly bottoming out on bumps, sloppy front end, leaking…read morewindshield washer tank. Was ready to start looking for another car. Made an appointment to have it looked at and just prior the hood cable broke .... Perhaps the car was "voicing a need" for care by folks that know BMW's! Anyway, these folks fixed everything perfectly. I could feel the difference in the car even as I left their driveway. In a word - WOW!! Best repair experience in years and years!