FRAUD ALERT!!!! Buyer BEWARE of buying anything from Londonderry Motorcars, or their main dealership at OFFICIAL AUTO SALES & SERVICE in PLAISTOW, NH, and especially from their "As-Is-Wholesale" lot! John Paul will not tell you what is fully wrong with the vehicle. He will say their mechanic has checked fluid levels and safety items and rattle off a list of the things that he said were needed, but will NOT disclose the entire truth about the condition of the vehicle! I drove 2 hours to buy their advertised 2004 Nissan Titan SE 4WD on the Saturday before Easter. Upon arriving John went so far as to tell both my wife and I that $2900 for a 2004 4wd was a steal compared to their 2005 2 wheel drive white Nissan Titan that had gone through the shop and was listed for $5850. When I asked how well the 4WD worked he said good! My brother asked later on about the 4wd, John said it worked very well. In the office I asked John more about the 4wd and he said he'd driven the truck several times and in 4 wheel drive, and that it worked great. ALL THE TIME LYING TO US!!!!! When I asked to test drive it off the lot, he said he didn't have dealer plates. "Wholesale dealers in NH aren't allowed to have dealer tags." I checked their website since. It advertises to "call and schedule test drives". Since I wasn't allowed to test drive it on the roads, I asked to drive it around the lot and he said ok, so I did. Out of the blue he mentions I shouldn't use the 4wd on the way home on the highway. Wait until you get home he says. That should've been a red flag. My bad for trusting the scumbags word! The following Monday, I bring the truck to my mechanic to do the work John said was needed and found out the entire truth! The 4WD driveshaft was removed from the truck prior to my taking possession. Wow! I called John and after telling him the 4 wheel drive driveshaft was missing, he says "I told you our mechanic hadn't looked at it yet". He actually said that. Of course he continued with, "you bought it as is, and that he sold it to me as an unsafe vehicle like we do with all our as is vehicles." He never said it was unsafe to drive prior to that, and the truck in reality isn't unsafe to drive. So I disagreed with him. Nowhere is it stated that it's no longer a factory 4wd truck either. Or that the left CV arm was cut. His reply was, I'll check the deal over and call you back. He called the next day to inform me that they wouldn't help me. Shocker! It was advertised as a 4wd and the VIN denotes it was a factory built 4WD. The original sticker price in the glove box, that he showed me, describes it as a 4WD truck. Their online listing stated 4WD, which is false and misleading advertising. Without a working front wheel drive-axle anymore, it's essentially a rear wheel drive vehicle. If this isn't fraudulent business practices, what is? John also cleverly omitted the words 4WD from all of the paperwork too. The VIN gives the true description as to what a vehicle was at factory and at no point was I given any indication that had been altered. As you've read I was told quite the opposite. As John said twice, "we take care of our customers". When in fact he really meant they don't care about your repeat business, they'd rather give you a vaseline job once and move on to the next unsuspecting buyer. Word of advice, turn on the 4WD and gun it on their dirt lot for a short burst. If you discover only the rear tires spin then you know, and walk away! Don't trust a word, or you'll end up buying a vehicle under false, and deceptive advertising like me. DO NOT BUY ANYTHING FROM SHAWN RUIZ AND ESPECIALLY NOT FROM JOHN PAUL at his main location OFFICIAL AUTO SALES & SERVICE in PLAISTOW, NH! This is who you hire to run your dealership Patti McDonough? read more

Spent $5000 and the transmission went in 4,000 miles. It's a $2700 repair. These guys are trash. They knew the brakes were bad and still got a shop down the road to inspect it. I got the car in the beginning of March of this year and the inspection is still good till April of next year. I don't even think that's legal on the part of the shop (Meineke). The Better Business Bureau should probably be notified about these guys and the racket they're running. Also, they didn't even put the temp plate on it before I left the dealer, so I immediately had to go to town office after leaving the dealer. I drove for two hours without any plates. I gave them the chance to make it right before I posted this review, but they weren't interested. read more

Stay away from this place. When they came up with the negative connotation for the label "used car salesman;" this is what they were referring to. Do yourself a favor and don't even waste your time with this place. Will tell you anything to make a sale and won't hear a thing after... read more

Liars and scam artists. Stay far away from this place! They specialize in lemons. They promise to fix everything that's wrong with the shitbox you buy, guarantee it will pass inspection, then hold onto it for weeks while they give you the runaround. When you call them, they claim they're doing the repairs, scream and yell, threaten to sue you, and hang up. We picked up our car two weeks after we bought it, in the exact same condition it was in. John Paul, Willie and Steve are lowlife losers. Steve actually laughed at us the day we bought our car and said "too late we have your money and you signed the contract ". Save your money , save yourself a trip to the junkyard, and go somewhere -ANYWHERE else! Worst car dealership I've ever dealt with. I don't know how they stay in business. read more

These people are absolute con artists one has been even convicted of doing the same sort they sold me a complete piece of junk they told me it was guaranteed inspectable well here it is four months later and it's still not inspected and they refused to fix my vehicle they refused to answer me I've had to sink hundreds of dollars into it just to keep it running and it's still barely running and now I'm behind on payments because of it! They do nothing but lie and sell piece of crap vehicles! read more

More like Official LEMON Sales, I'd rate this dealership a 0 if I could. Everything they say is a lie. They will promise you they will "try" and look at it and if the car dies on you before then it's all of a sudden your fault and they won't give you your money back or bother looking at your car. Even if you go up there every day, once the car craps the bed on you it's your fault and doing business with them goes out the window. I'm now taking these guys to court for making me waste 7 months and 6,000 dollars on a car that NEVER passed inspection. DO NOT DO BUSINESS WITH THESE CROOKS. JOHN IS A SCAMMER AND A LIAR AND ONLY WANTS YOUR MONEY. read more

I was driving by this place when I got a flat tire on my motorcycle. I parked the bike in a random driveway and went on in to Official Auto. The owner was a real nice guy and told me I should bring the bike over and it was cool to leave it there until I could get it going again. I had a hard time locating the tire and the bike was there for a lot longer than I expected. I ended up renting a van to get the bike to a tire shop. Nevertheless, these guys did me a huge favor and it was greatly appreciated. Good guys!!! read more

I bought a lincoln mkz they said it would pass inspection 4050 dollars later still won't pass inspection still need an upper control arm two inner tirods and a ball joint and a power steering pressuer hose and a ballast for the head light I had to buy tires and well id find a different place to go especially if ur from out of state there is no lemon law for used vehicles in New Hampshire basically a 2007 cost me 9000$ read more

Sold me a car that broke down in 6 months after putting multiple thousand dollars on it and buying it for 5000$. I'm only getting 450 for it in trade in read more

BOUGHT a car from Official, three months later, STILL NO TITLE!

I purchased a car from Official Auto Sales. Per the purchase and sales agreement they were going to fix the brakes and muffler. They told me the work was done and put an inspection sticker on as proof. The work was never done. After unsuccessfully trying to have this resolved, I filed a small claims case. The court found in my favor, but Official Auto has refused to pay the claim. I urge you to stay away from this business. read more

I just bought a van from this dealership and the staff were professional, and terrific service. They greeted me immediately, excellent customer service and great buying experience. I got a van at a price that was less than the competitive offers. The staff did everything possible to make my deal happen, and within my budget. They followed through with everything they said they read more

These cars are all junk boxes bought at auction and cleaned up to look nice. Not worth the money at all.

NEVER PURCHASE A CAR HERE!!! I was recommended by a friend of mine and told that John was her family friend so i went into this not thinking i was going to be scammed that there was no chance. I traded in my vehicle didnt get close to what it was worth and he sold me a car for more than it was worth and at a crazy high interest rate. I was a first time buyer and was very stupid in the way i handled this i didnt read the paperwork nor did i bring the car to a mechanic. I started having issues with the car shortly after i purchased it i took it to mulitple mechanics and they all told me get rid of the car before it breaks down! i couldnt believe what i was being told. Im a student and dont have much money at all. Then after being told that i was building my credit i found out they dont even report to any credit bureaus and that they just pocket all that high intererest they charged me. Luckily I was able to get out of the car but thats after being out 4,000+ dollars, these guys are low lifes. go somewhere else!!!!!!!!!! Also, i was lied to and after i got the paperwork looked over found out the car couldnt even pass inspection. SPREAD THE WORD read more

Great car buying experience. I got a great vehicle at a competitive price. The customer service was excellent and the staff was knowledgeable. I will return here for my next vehicle. read more

Ok so here is the bs story for today my mother was trying to buy a 2005 black jeep Liberty and thier some things wrong with it she was told buy all the sells Associates that it would be fixed and the jeep came back worse than before so she wanted to money back so now thier giveing her the run around read more

Purchased a vehicle from official auto sales, was very happy. Prices are very competitive. Financing available even if you don't have great credit, overall very satisfied. read more

Worst experience ever. My daughter was scammed by this guy. He's a great salesman and has no problem convincing you that he's a great business man and that you're getting a great deal. My daughter went on her own to buy a car from this scumbag. He sold her an $800 car for $3300. There was NO oil in it when she got it home. The exhaust was loud (she thought it was meant to sound "cool" because it's sporty). It was actually junk and needed to be replaced. We called John and he said we could bring it in to his mechanic to be looked at (for a price) the same mechanic the he claimed had gone thru the car, the same mechanic that didn't realize there was zero oil in it before placing it on the lot for sale. I don't think anyone looked at the car. I think he obtained it and put it on the lot without so much as checking the oil!!Less than a week after she drove the car off the lot, all cylinders were misfiring. I called John myself and asked him to take the car back. He refused, saying that it's too difficult to return a vehicle. I then asked him to buy it from him for the $3300 that she paid for it. He declined because we put oil in it and a new exhaust, stating he couldn't take it back after some other guy did work on it. He never asked who did the exhaust, if he had, I would have told him the the Hyundai dealership had done it. He only accused us of taking it to an unqualified mechanic. A few days later we took the car back to the Hyundai dealership to have it looked at and was told that it's junk and that it would cost more to fix it than the car is worth. This is all within a week of buying the car. This man preys on unexpected people. He comes off as a great guy, but is the worst kind of man. Do your research....a lesson my daughter has learned the hard way, and spare yourself a horrible experience. The car now sits in the driveway as a constant reminder of the parasites that are out there stealing money from young, naive little girls!! We've learned the hard way, but we've learned. Check out his reviews on Facebook. You'll see that the only good reviews he has are from 5 family members...all with the same last name. read more

Was in need of a reliable car with not the best credit and was able to get financed with little money down , and was driving off in my Audi with low monthly payments... read more