UPDATE - May 2026
As of May 2026, XTRM Restoration has completely stopped responding to us. At this point, it is very clear that they simply do not care about resolving the damage, incomplete work, unpaid vendors, breach of contract, or the financial and emotional stress they caused our family.
Since posting my review, I have been contacted by 9 different homeowners who shared similar experiences involving unfinished work, poor workmanship, lack of communication, unpaid subcontractors, missing funds, and major financial losses. Sadly, the stories are extremely similar and deeply concerning.
For anyone currently dealing with this company or a similar situation in Texas, I strongly encourage you to document everything and report it properly. Based on the circumstances, these situations may involve Construction Fraud, Theft of Services, Misapplication of Construction Trust Funds, or Financial Fraud, especially when large payments or insurance proceeds were involved.
Some important steps victims should consider:
* File a complaint with the Better Business Bureau (BBB)
* File a complaint with the Texas Attorney General Consumer Protection Division
* File a report with the FBI Internet Crime Complaint Center (IC3) at www.ic3.gov
* Contact your local police department or sheriff's office
* Keep copies of contracts, invoices, text messages, emails, proof of payments, and photos/videos
* Send a certified demand letter requesting completion of work or return of funds
* Speak with a Texas construction attorney if possible
In our case, over $50,000 was paid and the contracted work was never properly completed. We were left dealing with repeated delays, contractor turnover, poor workmanship, unpaid vendors contacting us directly, and eventually complete silence from the company.
At this point, I do not want this company returning to my property. I only want accountability and for other families to avoid going through what we experienced.
If anyone else has had issues with this company and would like to connect regarding evidence, documentation, or legal action, you may contact me at medina.zahira27@gmail.com.
Please proceed with extreme caution before hiring XTRM Restoration. read more