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    XTRA Lease

    1.0 (1 review)
    Closed 7:00 am - 6:00 pm

    Services - XTRA Lease

    Truck rental

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    1 year ago

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    Enterprise Truck Rental

    Enterprise Truck Rental

    3.4
    (10 reviews)

    Jose Rosales has excellent customer service and informs you well about your rental truck. And also…read moreMichael Dity has excellent customer service.I'm going to return again for rentals.

    This location never answers the phones. Dont bother calling, i have tried multiple times a day,…read moredifferent days, and waited for over 30 minutes for NO ONE to answer the phone to even say "hold on". Showed up right after i hung up and employees are just sitting there at the back desks. They told me and another customer that they do not like to answer the phones it's a hassle. (We informed them we had tried calling). Meanwhile the phone was still ringing in the back. I've been renting here for over 2 years because it's closest to my business. Tried to rent a box truck today and they did everything short of a background check. Wouldn't let us rent without a utility bill, must have proof of address with the primary DRIVERS NAME AND 3 references. Gloria tried to inform us this was "standard procedure" but in the 2 years renting, I've NEVER had to verify that much. Using a debit or credit card. Last time being 2 weeks ago. Also you can not rent a box truck without a major credit card. Only trucks & cargo vans can be rented with a debit card. Gloria was a pain to deal with. I'd rather pull out teeth than to deal with her again. She lacks customer service. Tried to be condescending. And "explained" to me that for the past 2 years (even when the manager assisted me) everyone was doing it wrong. I live in Los Angeles, my business is in commerce down the street. Gloria also informed me I'd have "better luck" with the location closest to my home instead of this location. Edited to add 07-01-2022. I placed a reservation after speaking the the manager yesterday. Again, this is the closest location to my business. Manager helped me since the truck i reserved was out of stock. Told me to come in next day, that'll he'll have a truck ready for me. Came in today and Gloria was there by herself. Stating she refused to help me because of my "unacceptable" review. And to go to another agency because she saw my review and doesn't want to service me.

    XTRA Lease - truck_rental - Updated July 2026

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