When we arrived, there was no one available to greet guests. After purchasing our tickets and entering the lobby, we were disappointed to find it in extremely poor condition--trash, popcorn, and straws scattered everywhere. The theater seats were also very worn and looked unclean. Overall, I would not recommend visiting this location. There are many other theaters in the area that offer a much better experience. read more

Xscape Theatres - Cinema Near Me - Richmond, Texas

The chairs in the Xtreme theater are needing replacement! All the chairs are so worn, the red pleather is gone!!

An Amazing Movie Theater Experience! I recently booked a birthday event at this movie theater (Sonic the Hedgehog 3) and I couldn't be more impressed! From start to finish, the process was smooth and hassle-free. The booking team (Brooklyn- event coordinator) was incredibly helpful making sure every detail was taken care of. She was prompt with all our communications and made my booking process seamless! After I made my booking deposit on site, she even gave me a tour of the auditorium where our chosen movie would be shown, as well as a small separate room equipped with tables, chairs, and a sink. The space was perfect for decorating and cutting the birthday cake, making it a convenient spot to sing happy birthday and playing trivia games after the kids enjoyed their movie! I was deciding between booking with XScape or Star Cinema Grill (Richmond). However, after multiple attempts to contact Star Cinema Grill, it took them weeks to respond, and their lack of organization and customer service was disappointing. Their auditorium booking required a higher deposit and came with a high food and beverage minimum. Additionally, they did not allow a cake for the event and did not offer a separate room for it. Hosting a birthday celebration without a cake simply wasn't an option for me. While cost wasn't my primary concern, their delayed responses and poor service ultimately led me to choose XScape and I couldn't be happier with my decision! The theater itself was clean, comfortable, and had top-notch sound and picture quality. They had oversized recliner chairs that were incredibly comfortable! We felt warm and cozy like watching a movie from the comfort of home, but with the added bonus of a big screen and immersive sound quality! A huge shout-out again to Brooklyn and Luis for their exceptional service! They were friendly, professional, and went above and beyond to make our event special. Whether it was helping with seating, concessions, or last-minute requests, they took care of everything with a smile, never complained, and always showed genuine kindness. Thank you for making our event one of the most memorable experiences! Your outstanding service made all the difference, and we couldn't be more grateful! As a longtime loyal customer of Star Cinema (Richmond), I'm thrilled to be making the switch to XScape after this amazing experience. With better pricing, exceptional service, and the same comfortable recliner chairs, the choice was an easy one! If you're looking for a great place to host a private movie event, I highly recommend XScape! All the kids including adults had so much fun! My family and I have been talking and already planning to book our next birthday event for our kids! We'll definitely be back for another unforgettable experience! read more

The sound system is messed up. For the Jurassic movie we had to go twice to guest services to adjust the volume as it was so low. Same with the Superman movie. The back speakers either do no work or are turned to low. I won't be wasting my money as they ruin the family movie experience. read more

We went here to watch The Barbie movie , all the movie theater around the area was packed or only had front seats open. I've never been to this place and it didn't really had any reviews at the time so our expectations were low. We were wrong !! This place is nice !!! Super comfy recliners , didn't even have to move the recliners because the walkway to pass other people is plenty of space. Will definitely go back!!! read more

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Great theater for Top Gun Maverick except paid extra for Xtreme screen (X2) but a crackling broken speaker kinda ruined the majesty. Manager needs to fix that. Or just avoid Theatre X2 read more

Went over Thanksgiving break, so expected a crowd, but they were way understaffed and slow at the concession stand. After waiting forever for mediocre food and drinks (hard pretzel and bland popcorn) we headed into the theater. We bought tickets online and were told we had to print out tickets and not just show barcode on phone. We then had to wait in another line to print tickets, which put us late into our movie even though we arrived 30 minutes prior to showtime. Enjoyed the movie and actual theater. Ended our time with a trip to bathroom with stalls that did not have flushing toilets! This place used to be a hidden gem, but has gone way downhill!!! We will not be returning. read more

The crowds were not bad. The sound was messed up. The pre-movie Noovie segment began with no sound at all. There were no people around to report it. I called the phone number and finally talked to a person to let her know the sound was off. It started a few minutes later. Then when the movie started, the sound was out again. I again called the office and was told that the sound would start shortly. The movie played ten minutes before the sound came on and because of that, I missed a lot of dialogue making the story difficult to follow. read more

Great theater. Comfortable seats and had a fun time with my daughter at a daytime movie. Was pretty empty so she ran around and had some fun on the way in and out of the movie. read more

This place is horrible and the prices are way to high and the popcorn don't have butter and the label on the soda machine are don't correct

First time here and I have to say very nice place! The pricing was very reasonable as well. I will definitely go back.

I don't get why so many people complain about ticket kiosks. They seem to be everywhere now and it makes selecting your movies and seats so much easier without having to deal with another person who may be rushing you or waiting for a register to open up. If kiosk ticketing isn't your thing, you can also purchase tickets at the concession stand and buy your food at the same time! Cutting down on extra personnel makes for a more affordable business, which is reflected in the ticket prices. There is a good selection of snacks here, but not restaurant style or super foods, so don't come expecting a full dinner menu, but it does have the basic snacks to make up a light meal or lunch. The food area and drink areas have always been super clean each time I've come here and the workers were super nice. I had a mishap where the cashier accidentally tripped over the cord for his computer/register, which disrupted my transactions right as I was paying. I ran my card again when he restarted the monitor and went about my business. The manager reminded me to check my account in case I got charged twice, though she did not think it would happen. I came back awhile later to let them know I did get accidentally double charged and, though the manager did not recall the incident, she was able to reimburse me in theater credit just by looking at the charge on my statement. (I could have received a full refund in my bank if I wanted to, but the process would have taken longer, so I chose the easier route.) They were super apologetic, but you can't really fault a guy for falling and a unplugging his computer all in one embarrassing moment. The seats and bathrooms we're clean, though there was popcorn on the floor in some areas of the theater, it did not seem like it was "messy." Maybe someone dropped the popcorn on the way into that movie. Recliner chairs throughout the place, great Xtreme sound, lots of room to walk around even with people reclined. I would definitely be back to avoid the massive crowds that linger for no reason. Lots of ticket and seat choices, even for must watch movies like Avengers: Endgame! read more

Waited in line for the food for almost an hour, movie started at 10:40 and got out of the line at 11:20, then they burned half of my food, and didn't offer to fix it. read more

Xscape Theatres - More than half of the tenders are burned, can I at least get a refund or free tickets or something? - Cinema Near Me - Richmond, Texas

My husband had came in a maybe two nights ago to get us popcorn, the late night crew was sweet, and one of the workers had told my husband that we could come back and refill it bc of the size we got. I came in today around 2:30pm and the concession worker asked me if I had already came in today but at that time I couldn't really hear him ( the machines were loud) and just responded with yea as I thought he was asking about butter or something pertaining to my popcorn. The manager, just storms out from the side all aggressive and starts interrogating me about popcorn and I had already explained what another worker told my husband and her and the other manager Brooklyn had stank faces for no reason. If she would've just explained the same day policy with the popcorn politely, then I would've been understandable. The whole situation was just unnecessary and not good customer service skills AT ALL!! I could type more but it's just ridiculous! And to think I was looking forward to this movie theatre bc we also live close by, but this completely ruined my experience of this place read more

10/10! Very simple, not over the top movie theatre. Reminded my husband and I what theaters used to be like. BUDGET FRIENDLY for families on the ticket prices. Free refills on large sodas and popcorn. Theatre was also very clean. read more

3 stars because it's a relatively nice theater, however the audio here is always bad. The last two movies I saw at this theater I couldn't hear the characters speaking. Not sure what the issue is but that's what I noticed. read more

Good theater, nothing fancy, never too crowded. I enjoy taking the family when something good is worth the price to go out (and not stream it from home). I like the seats, very comfortable, reclining, drink holders, etc. Reasonable prices if you can avoid the typical weekend night. I prefer this place to an AMC or Showtime. read more

Employees and managers are unwelcoming. During the movie, one of our seats weren't working. I asked for a refund and the employee seemed very bothered. They did give a refund, but definitely could've been more polite about the situation. Ticket prices are also more expensive than other nearby theaters, the "xtreme" is not worth it. Display/sound is the same as the regular theaters. read more

me and my bf are 17 and tried to watch deadpool today and the manager refused to let us in and said we could switch the tickets to another movie, but every other movie that wasnt rated r didnt start for about an hour or more. read more

This movie theater is the best kept secret ever! It is less than $6 if you go before noon. The shows are rarely sold out. It is very clean inside. The staff at ticketing & in the food section are very polite. I have no complaints whatsoever. The chairs are also more comfortable than Cinemark 19 or Alamo Drafthouse. All in all I think this is a great family theater. Close to home, super clean. Prices are on par with everything else in the area. And I really think they have the most comfortable chairs!!! read more

The only reason they get two stars is because the young man was helping the customers constantly and was very considerate. HOWEVER, the theatre parking lot is a pain to get to, you are required to print tickets to get to your theatre, our projector stopped working three times during our movie, and we had to relocate theaters, where part of the end of our movie was left out. I will thank the staff for giving us "free movie passes" to come back when we please. But this was not the easiest movie experience. read more

Wow, I was kind of surprised there weren't any reviews already as this theater has been opened since September 2018. I finally got a chance to visit this theater and I liked it. The whole place was still very new and clean, the staff friendly and the seats were comfortable. I wish their food selection was a little better though. read more

I was talking to a manager regarding booking a theater for our family Christmas gathering. When I tried to book the theater it took multiple emails for some to respond. When they finally did they said I would need to come in to pay a deposit...I live in Austin. After that no one would reply to my emails. I finally got ahold of a manager who said they were booked for the month because Spider-Man was coming out. Ok y'all have known that for months. Horrible customer service experience. Also get with the times and take a CC over the phone. read more

This is my go-to movie theater. I absolutely love it and can't give it enough praises. The staff and management are always so helpful and kind. The facilities are clean and the seats comfy! I especially love going early when It is less crowded. read more

Very comfortable seating but still working some things out. Being a new place done a little different you walk in and try to figure out how to get your tickets and where the line starts. It would have been helpful to have someone in the entry area letting you know how things worked. One nice thing is you can get your tickets at the concession stand as well as the kiosk. Also you still need to get tickets there if you ordered them online. Not a bad place just needs to be more user friendly getting into see your movie. read more

Their kiosks need improvement, since you can only use your membership number and not email or phone. But they are convenient and while no liquor, they do have some good beers. read more

Xscape Theatres - Cinema Near Me - Richmond, Texas

This is my third time setting a movie here, and I just have to say it's my favorite theater in the area, and there are a lot of options. What makes it so great is the combination of everything you would get at the other theaters (concessions, big screens, comfy new reclining chairs) but getting all this without the crowdedness and parking far away. Super quick in and out, relaxing and enjoyable experience. Great job! read more

The teenagers behind the counter were laughing and giggling mostly the girls, acting very immature and slammed some sour patch kids down on the counter thinking I had purchased them (it was someone else... a gentleman standing next to me). Also it just is not an easy process to get tickets. I refuse to use the kiosk bc I always pay CASH. Been here twice, not sure I want to return. I'd rather drive to Cinemark on Hwy 99 and I-10 until this place puts their teens in check and makes ticket purchasing easier. read more

My husband and I have been wanting to try this place since it opened and it's right across the street from our house. If, like me, you've been spoiled by the "Dine in/Movie" experience, this is not it. We ordered burgers and fries and the clerk said they had White Castle cheeseburgers and I thought how bad could it be? Well.....In a nutshell, they don't really serve food, so don't go here expecting to eat. They should probably just take the frozen burgers and hot dogs off the menu and just stick with the popcorn and nachos. This is an old fashioned movie theater. You can see a movie, have some popcorn, the seats are really comfortable and the screens are nice. But I was expecting more and maybe that's my fault. I'll stick to my regular theaters with the whole experience. read more

Nice theater, food was good got the cheese sticks but be prepared to pay high prices. The bad the seats were dirty popcorn in them and grease on the arms. Looks like they were not cleaned. read more

I keep waiting for people to discover this wonderful theater just down the road from Fulshear and around the corner from Cinco Ranch and Cross Creek Ranch! Pick and pay for your seat online. Great beer selections, an Icee Machine that's never broken and fresh popcorn and amazing hot cheese sticks. This is Fulshear's Theater! read more

I live near this theater and want it to succeed, but they need to do better. I've been here several times and the kiosk to buy tickets has never worked for me. I typically buy tickets at the concession stand, but today the ticket stand at the entrance was open. Unfortunately, there was only 1 person selling tickets and it took 5 minutes to sell 2 tickets to the guy in front of me. Customers picking seats would be quicker if the screens to view open seats worked. I requested where we always sit, but was told they aren't available. No big deal, but those seats in the middle of the row were not used during the movie.. I think the thing that frustrates me the most is the rewards program. The employees don't seem to understand or remember to use my card when I buy tickets. I refuse to pay until they enter my info, which also takes time. It takes 10 separate visits to acquire any benefits and I was told we had enough credits to get a free small popcorn and drink. My daughter tried to get the popcorn from the concession and when she gave the woman our rewards card she wouldn't use it and instead charged for the popcorn. My daughter paid and then I went back to ask about our credits and if we really have enough for a free popcorn. The same woman would not look it up for me and would only say it was my 12 year old's fault for not talking. I get the misunderstanding, but a simple apology or even looking into our credits so we could redeem our free item(s) would have made a big difference instead of refusing to look up our info and confirm the credits. I feel she, the adult employee, could have done a better job of trying to communicate. She even told me, "I thought she wanted to use credits," which is what my daughter wanted to do, so I'm really confused. read more

This place is terrible. The actual employees are nice but the manager is terrible. She makes a big deal out of nothing and is extremely entitled and rude. Would definitely not recommend to anyone. read more

all i wanted to do was to watch the new little mermaid movie with good sound and good drinks. i couldn't even get one. they only offered water (no other drinks available) then i went into the theatre to a whole ad of them saying how amazing their sound system is. once the movie started, my friend and i legit could not hear what the characters in the movie were saying. worst sound ever. sorry to be a karen be it had to be said. don't mess w me when it comes to the little mermaid. ariel would be so disappointed. read more

So this isn't the biggest or fanciest of theaters but we have thoroughly enjoyed every movie seen here. The picture is great, surround sound is wonderful, and the reclining seats are nice! The movie prices are affordable and their rewards program is also pretty good. The only downfall would be the $6 fee to select tickets in advance online. It doesn't have all the bells and whistles like the Regal on grand parkway but our experience here has been much better. Wait times for concessions are shorter and the overall theater portion is much more accommodating to those looking to relax. read more

Love this theater! It's no frills. They don't have a lot of other stuff shoved in to a movie theater. But...it's clean, they are friendly and they have great matinee prices. Technologically they are above the rest with their state of the art sound systems. With it being so close to home this will easily become our theater of choice. read more

We first went to an Xscape with family in Conroe. We were so excited to see one on our side of town. Even though we are closer to Regal, we make the drive to Xscape. We love this theater! It's clean, has friendly staff, popcorn was just right, and the reclining chairs make your movie experience so comfortable. There isn't a bad seat in the theater. The experience was great from start to finish. We will definitely be returning! read more

Stop in on a me date to Any movie! I decided to see SHAFT! Drama/Comedy/Action flick had me laughing the entire movie. I heard about this new theatre and wanted something different. They did not disappoint as the theater was cleaning with wide leather seating. Prices for refreshments are reasonable. My favorite part was the iPAD checkin system easy select and print your ticket (know lines to get in) read more

Not to b compared to Alamo or Palladium, staff nice and picks of showing poor - can get better on Netflix or Prime. Seats not comfy somewhat clumsy. The best part is the current staff - things were clean but maybe the newness is the best of clean. Parking ok. read more

we like this movie theater , but yesterday we had a very bad experience with one person in the store , we went there to watch Avatar a 3 hr movie , and we bougth a large popcorn to enjoy the movie , after we sat and eat the first hand they were all salty , and my wife went to the store again to let them know so we can have a good popcorn , and some lady just told her ( That's the way they are and we can't do anything ) I was so pissed at them so next time will bring some ACT II popcorn instead! read more