Wonderful customer service, lovely and relaxing ambiance along with super knowledgeable massage…read more therapist

I received a SpaFinder gift card, and found Sonoran Serenity Spa as a place that accepts the card…read more Be wary of purchasing this card for folks. It seems like it has many caveats from places that accept it. You can only use it for full-peice services, and you can't book a package of services or seasonal specials. The shop was comfortable and very hippie inside. A bit too many chotchkies for sale inside, but retail is necessary , I realize. The music was a little too crazy and loud for me. Everyone was very nice, and though you can purchase a membership, I loved that it was very low pressure. It actually seems like a good deal that your services can be rolled forward, and can be combined for a larger service. I'm just not a subscription person. I booked an hour massage and a facial. The facial was very thorough and relaxing. The massage was also great, but ended really quickly. When I got dressed and walked to the desk, the gal apologized, as she didn't realize that I had booked an hour. She said I could go back in and get another 30 minutes, but I was already put back together. No thanks. As I checked out, I was also given a cute little facial gift bag, with a nice smelling cleanser, toner and moisturizer. Nice touch. I had a decent service. I'm on the fence about this place. Give it a try though. Better than any local chain.

Isabella and Amy are phenomenal! Such a great experience. I'll definitely be back…read more The ambiance is honestly top tier. So beautifully decorated and an inviting space.

Louis was awesome! Perfect combination of intense & relaxing. Definitely a 10!!…read more Ronnie

Their spa was absolutely stunning when walking in and their service was impeccable. The steam room…read morewas a great starter and was very well kept and felt great before a massage. It worked at clearing out sinuses and loosening up the muscles for an upcoming massage. They also have a sauna room which look great but skipped that and did a quick shower which felt great to freshen up before the massage. Desirae was my masseuse and she was very calming and did a great deep tissue massage with essential oils that were heated and felt amazing. Afterwards, I utilized their large hot tub area to rest and relax the muscles and that was amazing! It allowed yo to relax while overlooking the beautiful Camelback Mountains! Just amazing scenery after a great massage, makes this a great destination. I wish they had a cold plunge station and the waiting room was super crowded while awaiting the massage time. Other than those two concerns, this place still deserves the highest 5 stars.

This used to be our go-to spa -- until today. We had two…read morepedicures and a spa day which has been our tradition every yr , we come here for spa days and treatments on our birthdays... So today we booked it as part of a birthday and Mother's Day weekend celebration. When our technician called out, staff member Madison called us at 9:02 AM and offered to upgrade my pedicure into a massage at no extra charge since our technician called in sick. I told her my husband won't go to the pedicure alone and asked how much do we need to pay for him if we also upgrade his service into a massage? Madison proceeded to place me on hold and came back and said don't worry about the upgrade for Mr. Fish and I got immediately excited and so happy and thanked her , told her will be there by 10 AM.. Upon arrival, we were handed a bill for $635 a Kimberly checked us in. I said I spoke to a Madison and she was next to her and confirmed to Kimberly at the front that our price was $240 total based on our earlier conversation She even told me Kimberly that we are getting upgraded to 2 Artisan massages. We went ahead with our massages trusting it was resolved. We had the best time and enjoyed as normal and ended up leaving around 4PM. At checkout, my husband went downstairs and Madison is now presenting him with the $635 bill!!! Of course like anyone in his position he would be shocked! Like what?!!!! He felt like he was having an out of body experience!! Madison's explanation, and I quote " I misspoke"claimed she misspoke and gave my husband the $635 bill telling my husband that her manager Jed told her while we were getting our massages that what she was told by her manager Jed that they can longer provide what was promised to me on the phone and at checkout. This was going while I was still upstairs, and saw my husband upset. I asked what's going on and he said don't worry about it I will handle this, he said it's your birthday and I am not letting them spoil your day . When confronted, Madison denied ever offering the upgrade in front of her manager when my husband said that's what she said. My husband did not even want me in this conversation because it was birthday/Mother's Day weekend and he did not want to spoil my day.. . What was meant to be a special weekend turned into a frustrating and disappointing experience. We loved the massages but left feeling disappointed by Madison. I have to say Madison has been so pleasant and super friendly every time we were there, to get this treatment from her, this really hurt me especially on my day and so unexpected. The manager Jed in my opinion did not handle this right. He should have asked Kimberly listened to the call that was made. I don't know but this was handled very poorly in my opinion. Madison had so many chances to make this right but chose not to. What was offered in good faith was taken back without accountability. We hope management reviews the 9:02 AM call recording, because that will tell the whole story or even speak to Kimberly that Madison corrected when we checked in. This is making me feel like I can't trust this company. Moving forward I want to record conversations or make sure I have proof or something because their word is not to be trusted. This leaves my amazing birthday/Mother's Day weekend ending in a bad note because of this.

Review for 8.15.24 massage finally. 10/10 would book again…read morew/ Katie! YAYS * Love the downtown location & sweet space in the downstairs area of U.S. Bank blding * Smooth & fluid massage * A genuine 60 minute massage * Knuckles on neck - yes! such a terrific technique * Worked in detail on knots on my back * Circular motions on thighs/calves is an unusual style but really got into sore areas (she did regular up & down motions as well but wanted to mention this) * Incorporated Doterra oils into massage which felt more luxurious (I have other brands of essential oils at home but not Doterra) She doesn't do an intake form - this is the second place I've gone to that doesn't - & so that's not a negative, but just a "hmmmmm." B/c I think that is helpful for both client & therapist.

90 minute massage with Katie was fantastic! I don't live in Phoenix, was just there for a work trip…read moreand found Katie's business on yelp. She was quick to respond and able to get me in the next day. I had some lower back pain and she was very intuitive and found all the kinks and worked them out. I would definitely go back and see her again.

I had a brow wax + tint with Eva. She did amazing, my brows are exactly what I wanted. Shaped…read moreperfectly, not too thick and the right color to match my hair. Will be going here and requesting Eva every time!

Excellent Beautiful…read more 10 years younger Good vibe Excellent, pleasant, personal and professional

The moment I walked through the entrance, I was struck by how beautifully the resort blends…read moreSpanish‑inspired architecture with the natural beauty of the desert. Terracotta tiles, wrought‑iron details, and winding garden paths create a sense of intimacy and discovery. It's the kind of place where every corner feels like it has a story. The atmosphere is serene without being silent--soft music, trickling fountains, and the scent of citrus trees drifting through the air. Even as a visitor, I felt instantly transported. The atmosphere is serene without being silent--soft music, trickling fountains, and the scent of citrus trees drifting through the air. Even as a visitor, I felt instantly transported. The food at Royal Palms strikes that perfect balance between refined and comforting. Every dish I tried felt thoughtfully composed--fresh ingredients, balanced flavors, and a presentation that shows care without feeling overly fussy. What sets Royal Palms apart is the overall experience. Even if you're not staying overnight, the property makes you feel like you've escaped somewhere special. The combination of historic charm, lush landscaping, and warm hospitality creates a sense of calm that lingers long after you leave. It's the kind of place where you can enjoy a leisurely meal, wander the grounds, and genuinely forget you're just minutes from the city. A highlight would definitely be the service provided, going above and beyond in all aspects whether an event, check in or needing assistance for something. I had the great pleasure in seeing Madison in action and her work ethic was beyond 100. She is great and a star! Very communicative, efficient and made our stay very welcome! Royal Palms Resort & Spa is one of those rare destinations where the atmosphere, service, and food all work together to create something memorable. Whether you're visiting for a meal, a drink, or simply to soak in the ambiance, it delivers an experience that feels both luxurious and welcoming.

Have you ever dreamed of staying in the hotel room in the middle of a wedding?! If you are…read morescreaming yes, request a casita room. We had to close our shades as the wedding can see directly into our room and the music is LOUD (Chris Brown is blasting as I type and bass, mercy is it bumping.) It was kinda creepy. We could see and hear the entire ceremony. In my reservation I requested a quiet room, and I have quiet room in my Hyatt profile. I don't think that much forethought is put into guest placement. Yes, we are paying pennies compared to this wedding BUT they are not fostering relationships with Hyatt members. (I did mention this to reception and they offered bonus points. Great BUT this is an awful last night.) The room: King Casita is an excellent size! We have a king bed and a rollaway bed and we still have space! The bathroom space is large too! I don't care for a stocked fridge and snacks. It's useless nowadays. We had to ask for a fridge to be brought in. The room is very clean, however there were a few moths flying around the room, which was odd. Pool: the pool is wonderful! We are here on spring break (a very popular travel week) and always found spots at the pool. The servers are the pool are awesome 5/5 stars! Attentive and professional. The food at the pool was great (the burger was the restaurant burger and the whipped ricotta and fruit was yummy). The location is great! We did rent a car but never had to drive far! The valet team is speedy but it's an odd service as the parking spaces are super close. (I was ready to give this place 4 stars but this last night is a stinky way to end the trip.)

I. Was in town for a conference and had some free time. I was able to schedule a massage the same…read moreday and it was incredible! The facility is very nice and quiet and my massage therapist (Celina) was an absolute rockstar. I could tell that Celina enjoys her job and as a result is really good at it. She spent time working on my troubled areas and was super flexible about changing up my routine. I wish I lived near Scottsdale because I would definitely go back and be a regular customer of Celina's!

Went here 3 times…read more First time was great- solo pedicure with polish removal from Anthony (he's the best). Second visit I take my mom and I request Anthony- I don't get him, oh well. The pedicure I had was just ok, mom's was good but my gel rubbed off within like two weeks?!? Very strange- I've been getting pedicures for over 20 years and this has never ever happened. I left my water bottle there- I went to get it and it wasn't there but then they called a couple days later with it, which brought me a lot of joy and happiness... so I went back. Third visit- I get Anthony this time and he does great. Yay! But I take my boyfriend this time... he chooses the same style pedicure that I got, but without polish- the lady cut his nails so short that they were almost bleeding and she ground down the tops of all his nails (never seen that for him before), they were rough; she proceeds to ask him if he wants to pay $7 extra to shine his nails- which she just ground down and roughed up?! His pedicure just sucked which was annoying for us both. My rant: why tf is it so difficult for nail places to give men a good wholesome pedicure?!?! They usually are the ones paying if there- they don't need polish and this should be such an easy win for nail salons.... I just don't understand. I'm still on the hunt for a good place- somewhere my boyfriend can enjoy a pedicure with me too. I'm not sure I'll be back.

Had a great massage here today. Ivan was really nice and made sure to work on the areas I needed…read more The salon was clean and calming. Will definitely come back.

Cindy at Elements was absolutely incredible. I came in with a pretty intense kink in my shoulder…read moreand she immediately understood what was going on. She brought so much energy, care, and attention to the session, and it's clear she's extremely knowledgeable about the body and how to work through tension. I left feeling significantly better and really appreciated how thoughtful and focused she was throughout the massage. Highly recommend Cindy.

I have been looking for this service all over the valley. My massage was really nice and so was the…read morestaff my only complaint is that I don't speak Spanish so making appointments is kinda hit or miss.

The choice of quality ground beef and a chef that knows what medium well done meat should look like…read moreand the temperature it should be when it is ready to be given to the customer.

I recently had an amazing experience at the Narande Spa at Marriott Phoenix Resort Tempe at The…read moreButtes and it was exactly the relaxing escape we were looking for. We booked a couples massage and it was fantastic from start to finish. The massage therapists were professional, attentive, and clearly very experienced. The room was peaceful and comfortable, and the entire experience felt thoughtfully designed to help you completely unwind. It was the perfect way to spend time together while still getting a high-quality spa treatment. My GF also had a facial, which was equally impressive. The esthetician took the time to understand her skin and customized the treatment so it felt both relaxing and beneficial. Her skin looked noticeably refreshed and hydrated afterward, and it was one of the better facials she's had. The spa itself has a calm, tranquil atmosphere and the staff throughout were welcoming and attentive without ever feeling rushed. One small thing to be aware of for couples: the locker rooms are separate, so there isn't a shared space where couples can sauna or shower together before or after treatments. That said, the amenities themselves are very nice, and it didn't take away from the experience. Overall, it was a wonderful visit and a great way to relax and recharge. Between the excellent couples massage, a top-notch facial, and the beautiful spa setting, we'll definitely be back.

Wonderful spa and wonderful staff! Love this place and would come back. Very kind front deskread more