I am not sure why this place has such bad reviews. I never leave reviews, but the new manager…read more(Matt) was so helpful during my last visit, they certainly deserve one. I have been coming to this Firestone location for the last 5 years for oil changes and tire rotations for my truck. They have always done excellent work. Recently, I bought a new truck. The dealership I purchased it from refused to address a small wobble with the truck right after I bought it. I brought it into Firestone without an appointment, and Matt took the time to look at all 4 of my tires and correctly diagnose the issue. He then recommended to me a great set of tires (same ones he had on his truck), ordered them, and installed them for me first thing the next day, as well as did an alignment. My truck has never driven so smoothly. You have to understand these places are tough to staff. Be patient, make an appointment, and have a backup plan if things take longer. There are several good restaurants, coffee shops, a Kroger, etc. all around this location if you need something to do while your car is in their shop. Matt is an awesome guy, too.

Great service, treated well I was in and out in reasonable…read moretime. Will come back again

Good staff, prices, and services. They were kind to me and helped me out. They treated my car…read morenicely and brought him around to the front.

Excellent service and honest people for a change! Plugged a tire for me without lying about noy…read morebeing able to plug it and trying to sell me new tires when the ones on car are a year old! They got all my business now.

My tail pipe rusted and broke away from my muffler. The muffler had holes from rust. I also had…read moreEVAP issues with 02 sensor and vent control circuit. Westfield Tire & Muffler diagnosed the issues quickly (within 30 minutes!), called me with an estimate and effected repairs. They replaced everything quickly and professionally within a few hours. This is an excellent business with courteous and helpful employees. A hidden gem in Westfield! I highly recommend Westfield Tire and will use them exclusively in the future!

Whatever you do, do not go here…read more This place is a disgrace of a shop. Hung up on me, laughed at me, and was as rude as you can be. I blew my tire out and asked them to just put a brand set of 4 tires on the car. Never ever go here! I literally drove my car down the road to a different tire shop on the rim because this place is so bad.

We were on a road trip when our AC stopped working. After calling multiple places we finally found…read moreJon Fricker Automotive who was able to get us seen quickly. They fixed our AC within a couple hours and we are back on the road! We are so grateful. The inside is also adorable and everyone working there was friendly.

To say that I was thoroughly impressed with an understatement. These guys are very knowledgeable,…read morehonest, professional, and competitively priced. I would not hesitate to bring any high-end car here for service. They did an excellent job on my Aston Martin DBS!

Have frequently taken our cars to Bob's. They have been great at estimating cost,and time as well…read moreas telling what is needed versus what can wait for awhile, (great for people on tight budgets.) The facilities are excellent and the customer can see their car being worked on regardless of where it is in the shop. One of the few auto repair locations I have used in which I have felt demonstrated integrity and honesty. Only complaint I have is with the changes to Indiana-31, it is a bit challenging to get to their location.

Bob's garage, are they for real? The answer is yes, they are by far one of the best all around…read moreautomotive service centers in Indiana and all of the surrounding areas. I highly recommend them, and I don't say that very often at all. But they are honest and let you know exactly what is wrong with your vehicle and will give you an estimate of how much it will cost to fix and how long it will take. And be right on point. If you are looking for a service center for your vehicle left look no further.

Quality service department…read more The only reason they are four instead of five stars is because the service department has that all too common attitude of "I have been working here 30 years and you haven't." Honestly, I can understand that attitude. The guy has been there 30 years, knows the vehicles inside and out, and has to interact every day with idiots who don't know an alternator from a disc brake. And he's supposed to do it with a smile on his face while treating the idiots like respectable human beings. Tough job. Still four stars and I can recommend.

The worst experience Ive ever had at a dealership. The financing guy and those in the title…read moredepartment gave us the wrong instructions on a titling issue. They hounded us to get it fixed while telling us the wrong things to do. My wife and I (with two small kids we need to tote around) still have not been able to register 9 months in to our lease! Eventually this place was taken to court for selling our trade in without getting the title fixed. AJ Roush and Steve Reynolds offered no help, knowing all of this took place. They showed zero remorse and even held my registration up longer by not giving my wife and I the basic docs until we drove 45 minutes there and back to Westfield to pay a tax. Never do business with this company. I look forward to my lease being over so I can get away from this place. I will never do business with them again.

Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in…read moreWestfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General's Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana

Recently purchased a Mitsubishi Outlander with less than 10,000 miles. This was my 4th purchase…read moretransaction with Tom Roush(Mercury, Mazda, Lincoln, Mitsubishi), and it was a great experience in large part due to the experienced salesperson and sales manager. The salesperson listened. The salesperson was proactive. The salesperson was actively engaged in the process. Highly recommend the Tom Roush group; for sales and service.

I had the need for auto work to be done on my 2007 Honda Element with over 125k on the odometer and…read moreI sought out Superior Auto Works. My automotive service over the years had been Sams Auto located in front of SAW and when called them for scheduling my call was picked up by Brian at Superior. I learned that the times were going through with finding help had hit both businesses and a meeting of the minds brought them together. My trusted mechanic and friend for some 41yrs was now at Superior, so I felt comfortable. Though they were scheduling into October, I was able to bring my car in on September 11th and got it back on October 9th. They diagnosed the issues that I had pretty much came to a conclusion was the problem, being a transmission leak and an O2 sensor problem. I knew my trans was slipping at various times and what I thought initially was an oil leak was the trans. They remedeed the problem by flushing the transmission, new filter and replaced the up intake O2 sensor which was bad. Sixteen year old car that I bought used with 92k on the odometer and I plan to drive it until the wheel fall off. It's my ride or die car. Nonetheless Superior called me up a week after they had the car with the diagnosis and what the cost would be. They also made some other NONE safety related recommendations but said those things could be done later most certainly and not jeopardize operation of the car. I really appreciated their candor, honesty, professionalism, along with the same hospitality that I received from Sams Auto and Hubie Sams when I had work done next door, now being received at my new found location for automotive repair. My car is running great and I felt so good on my drive home that I detailed it a bit to make it look as good as its operation. For the money, time in repair and workmanship, you can't beat taking your vehicle to this shop. See Brian, Joe or Hubie and they'll get you taken care of. This will be the new place for my auto work to be accessed and completed.

I now have a new car service location. I found Superior Auto Works through a recommendation from a…read morefriend. We had a significant amount of work to address this summer/fall with the family cars and I couldn't have been more happy with Joe's communication, service, and pricing. His whole crew is excellent. It was the best car service experience I've had.

We had an excellent experience at Valvoline, thanks to the manager, Faith! She was incredibly…read moreknowledgeable, professional, and attentive throughout the entire service. Her attention to detail really stood out, and she took the time to make sure everything was done correctly and that all of our questions were answered. It's clear that Faith genuinely cares about providing great customer service. No matter what your needs are, you can feel confident that Faith will take care of you! Valvoline is lucky to have someone like her representing their team. Thank you, Faith, for making what could be a routine oil change such a positive experience!

This location was fast, friendly, and as efficient as could be. Slight sales offered at my oil…read morechange, but not pushy and the value for my high mileage oil change was consistent with any other visit. Valvoline has always been a go-to for me, and I had no doubt about the capabilities of the technicians working on my car. I will certainly revisit.