I am posting this here to try and get my issues resolved and to warn you guys about a company I have been dealing with. Xpress Auto Glass owned by James C. Williams is possibly the worst company I have ever dealt with. I apologize for the length of this post, but I feel this is a story you guys need to hear.
Last Monday I scheduled to get my windshield replaced by this dishonest company. At the time I checked online reviews and they had good reviews from Angie's list but no reviews on Yelp.com. They were the ones that could get the windshield replaced the quickest and they were cheaper than all the others by $20.00. So, I figured I would give them a shot........I swear I can't even make anything like this up.
The tech shows up 1 hour and 15 minutes late with no call letting me know they were going to be late.
He breaks the first glass and leaves to get another. He gets back and installs the new one and brings me out to inspect the work. THERE IS A CHIP THE SIZE OF A QUARTER ON THE TOP PASSENGER SIDE OF THE GLASS. The tech first tells me he didn't see it, but then says it came like that from the factory, as if that would make it ok. He then tells me it is the last glass they have and that he could try and fill it with epoxy to fix it. I tell him that something needs to be down because this is unacceptable. At this point the tech asks if he gave me back my keys. Which he didn't. He takes off for an hour and a half to look for them. He comes back with no keys, gets in his truck to make a call. He then offers to replace the keys and offers me 25% off of the repair. I told him keys aside the job was done horribly and with the keys still missing I would need to speak to a manager. He leaves. This is when the secretary calls me and asks me to at least pay for the glass. I told here he installed a broken windshield and that with out keys I am not paying. She says she needs to speak to the owner. NO CALL BACK FROM OWNER. I decide that this is becoming a face to face conversation. The address on their website is fake. It is the garage of Crown Cab and no one works there. The address they have listed for their LLC with the sate is 7531 Grandview Ridge Dr. Charlotte NC 28215. The Owner was supposed to come look at the work and talk about replacing the broken glass. ALMOST A WEEK LATER AND NO CALL FROM THE OWNER.
I had to replace my locks on my house, rent a car for a family trip since I could not move mine, and purchase a new key for my car for $300. I finally got a key for my car and took it to a body shop to get an estimate for the repair. $2600 to repair my car, more if they have to repaint it from removing the excess urethane. If i don't hear back from them soon I will be seeing them in court.
DO NOT USE THIS COMPANY!!!!!! read more