Exceptional Service and Outstanding Value at 5 Star Auto Collision From the moment I stepped into 5 Star Auto Collision, I knew my car was in the best hands. Their team not only exudes professionalism but also a genuine care for their customers. They repaired my car's bumper, and the experience was nothing short of spectacular. The customer service was top-notch, with staff members who were not only knowledgeable but also incredibly courteous and patient in explaining the process. Their attention to detail and commitment to excellence was evident throughout my interaction with them. The before and after pictures of my car's bumper speak volumes of their impeccable workmanship. It's as if the accident never happened! The repair was completed in a timely manner, and the quality of work was beyond my expectations. (Different car repair shown in picture because I didn't take before and after pictures) I highly recommend 5 Star Auto Collision for anyone needing auto body repairs. Their name truly reflects the quality of service and results they deliver - a five-star experience through and through! read more

5 Star Auto Collision SHOP..... Are SCAMMERS....CROOKS... Who take advantage of single working females. The photo's they show will always be of the outside of the vehicle ... NEVER the inside. ASK FOR REFERENCES..... My vehicle had missing screws, wrong screws and zip ties to hold wires up. My local dealer did a video of the POOR WORK and lack of care and experience. The owner, works in the back, short man will appear humble and quiet until you bring your vehicle back with video and pictures then he will swear in English and his native tongue. His wife works up front they will appear t be helpful, caring and understanding, LIES.......Dellinger Tow driver is in on it, he dropped my vehicle there stating Wilburn will swap parts. IF YOU GO HERE YOU WILL REGRET IT. VIDEO on YOU TUBE see 5 Star Auto Repair. read more

I was in a car accident on Friday the 13th.... and Eric reached out to me through text message that following Sunday... after receiving an estimate from my insurance company on that Wednesday, Eric towed my car to their property that Thursday. They did an awesome job as far as fixing and repairing my car. It took a little longer than expected but that was due to the adjuster missing some things that need attention and the workers at 5 Star caught it. I was very well pleased with the work they did on my car and the staff. Very friendly people. I pray that in the future I would never need the services again (my 1st accident, and ii wasn't my fault) (just a huge headache). But if need be I will use them again and I also will refer them to family and friends. Thanks for all ur help. My car looks beautiful. read more

They are AWESOME!! They took Great Care of me! Parts are hard to come by these days! For all vehicles. They explained everything to me! So, I would know what is going on with my vehicle. A lot more than anywhere else I called. I was able to call and get an update anytime I wished. There are many variables that come into play with repairing vehicles, I've come to learn. And I don't think people realize the process that's needed, when it comes to repairing cosmetic damage. They are at the mercy of part arrivals and the insurance companies. I work in a similar field and part arrivals are an issue. Nationwide. That they have no control over. This Company Is AMAZING and I would HIGHLY RECOMMEND!! 100% :) read more

My car was damaged badly by a truck and driver side was almost gone . 5 star came to my mind due to prior fix they did on my old car. This was the best decision that i took as they fixed my car as good as new . I even had trouble with my insurance company as they intentionally asked body shop to out non OEM cheap part but 5 star called it out to my attention and paid for the original window out of their own pocket . Toya was very professional and always prompt in responding to my queries . Very good customer service and quality work performed by 5 star . They deserve 5 star ! read more

This place did an excellent job repairing my vehicle. I got rear ended and they did a perfect job, my car looks as good as new! They had the parts in by the next day after the estimate and had it fully repaired in 3 days. I also had some small scratches from when I scraped the front against a cement pole and they buffed and painted that as well with no charge! My car was washed and vacuumed when I went to pick it up. I am very impressed with this repair shop. Can't recommend enough!! Very surprised there are not many reviews, they really do a fantastic job. read more

I was in a car accident and the other driver ran into my car and damaged both passenger side doors to a point where I couldn't open the doors and the windows would not roll down. 5 Star Auto did a great job. I was referred to them by the other drivers Auto Insurance and I had never heard of them before so of course I was very hesitant. Not only did they do an awesome job, they told me to come back if I have any issues and the customer service was outstanding. I highly recommend them. my car looks brand new... Thank you 5 Star!! read more

This is the 3rd time I have used Five Star and each time they have been very professional, courteous, and have done a fabulous job on my two different cars. I have gone back to this shop on purpose. They finish the work in the time they say in not sooner and my cars have looked like nothing happened. They worked well with my insurance company and the rental car company. I hope not to need any work any time soon, but if I do I will again go back to this shop and I would recommend them to anyone who needed work. read more

i must say this is the best work shop out in charlotte . they are very compassonate and helpful with every part of the process of repairs to your vehicle,from start to finish. they towed my vehicle immediately when called , worked promptly with the insurance company. kept my car and belonging left secured for the time they had it. and gave my car back like brand new off course ,even returned the rental for me. this is my second time using them and the are the best. read more

Unfortunately my second time having to find an auto shop for my car, but this place has made everything so easy. They treat you like you're family and go out of their way to make sure you're taken care of, from start to finish. Not to mention their network and connections are always quick and reliable, I've never felt like I had to figure things out on my own because they're is so resourceful. I can't say enough good things and I've yet to come up with a cons list. read more

I had 2019 Honda Accord. I got accident on December 2019. That is my first time accident so I didn't know how to process with insurance. Eric Foxx who call me first time in the morning. He is very professional person. He is help me set up claim and rental from my insurance. After 2 week my car is done. It looks like new car when I got from dealers. 5 star is real 5 star. Highly recommended to repair shop in Charlotte. Thank Eric Foxx and 5 Star Auto Collision. read more

My experience with 5 Star Auto Collision was very positive. I decided to bring my car to 5 Star after looking at two close by competitors because my experience with Eric and the rest of the staff stood out from the rest. They worked out the details of the work on my car that was needed and together we came up with a price that worked for both of us. They even got my car finished five days faster than expected. Will definitely be coming back if I ever need to. read more

So the snow got stuck in a panel under my car and popped the panel out.. the panel basically became a snow plow scooping up snow all into my panel dragging the ground..I called 5 star auto collision he told me stop by..I came in he made some jokes took the car showed me it wasn't anything really wrong just needed two screws..took literal 10mins..didn't even charge me!! I will be sending everyone I know too his shop from now on!! thank you again. read more

I damaged my side door mirror casing and other body shops I checked with wanted to charge me $600-$800 to replace the whole thing. I brought it here and they were able to replace the bottom part of the casing with the top part of the casing that I already had and only charged me $50. They saved me a ton of time and money! They were very friendly as well - So thrilled to find a place that doesn't try to take advantage of people! read more

This place is GREAT!! I had body work done to the rear of the car and they restored it beautifully and at a very reasonable price. I went back to have two door handles replaced and, once again, they did it quickly and professionally and at a very low cost. All the staff are friendly, courteous, helpful and professional. Do you need body work? This is the place to go! read more

as soon as I pulled in, I was greeted by a very nice staff member (Most likely the owner, did not catch his name) and made me feel very comfortable to be there and came to the right place. The entire process and smooth and super quick, as it only took 20 minutes to repair the small repair that was needed. I will definitely be back soon! read more

5 Star Auto Collision deserves more than 5 stars! Top notch high quality service!!! Very professional they got the job done right on the car promptly. Wonderful folks... I highly recommend 5 Star Auto Collision to everyone. Thank you Long and associates may you have a long rich and highly prosperous New Year! read more

5 Start Auto Love, Love, LOVE this place. Excellent service. Wonderful People! My car looks like new. Appreciate all the work, the sacrifices that were made and the professionalism. They went above and beyond to make sure that my car was completed in a timely manner. Appreciate you All read more

These people are very honest and the best at the service they provide. I walked in worried sick about my 2016 Toyota, I got into an accident and they got it taken care of so well that it looks as if nothing really happened. Highly recommended. read more