Until recently, the service was pretty dang good and then the Diamond Shruumz incident happened…read more Google it to shorten this review. June 18th, I ingested the tainted chocolates bought at Smoke Side the day before. As soon as I was physically able, I called to notify them what had happened to prevent further harm to anyone else. That was my only agenda. An hour later, I'm assuming after they researched my claims themselves, *they* called back very concerned and offered to rectify a situation I hadn't even thought of and suggested to refund/exchange my purchase price. I NEVER ASKED FOR ANYTHING because I wasn't blaming them!!! They offered. Which was cool. I accepted and came in the next day only to be treated with suspicion until I could be helped by the person who was familiar with the situation. Fine. Whatever. I received my refund and was also offered an in-store credit. I was a bit disappointed by the previous employee's attitude so I accepted and opted to come back at a later date to use it. August, today, came back to use my in-store credit and was told by the original employee from day 1 and 2 that I was mistaken and I was only offered one credit or the other. Remember, I never asked for or expected anything and in their attempts to make a bad situation better they just made the victim feel like a piece of by not remembering their own promises. Fool me once, shame on you. Fool me twice, shame on me. There will not be a third time as I will not spend my money in an establishment that has made a habit of being reckless in their dealings with their customers. Well, at least this one, anyway.

Picked up a disposable pen here only to discover it was a dud, wouldn't turn on or charge. I called…read moreto ask if I could come back in for an exchange, not even a refund mind you, and the very rude girl on the other end asked if I had turned it on. When I explained to her that I have been trouble shooting this for about 30 minutes to no avail, she says well you should have tried it out in store. No refunds or exchanges. I will be filling a chargeback with my bank. All that to say shop somewhere else, they will sell you defective product and then try to blame you for not checking the quality of THEIR product.

I love this place. Great quality products and love the new MINX mimosa and CannaChill Delta-9…read moreSeltzers!! :)

YAY! FINALLY got a Yelp page for the Hamilton Mill location! I have been going here since the day…read morethey opened & I ALWAYS leave with a great product & a smile on my face! All the staff I've encountered are kind, highly knowledgeable regarding their products, and most importantly, they take the time to answer any and all questions! Such a rare quality these days, unfortunately! They offer top quality Products at very reasonable prices! Matter of fact, this is the only Vape shop I buy from. I recommend them to all my friends and family! Keep up the good work guys!

Very cool store and the owner is cool. The prices are reasonable and you get your money worth.read more

Best vape shop to go to. I don't go to anyone else. The owners are such friendly people. If you…read morewant good quality and amazing service, come here!

There are two managers there this white man and woman and they are very uneasy people and also…read moreracist. I used to go here all the time it was almost a hangout spot until I went in one day and they were working and made me feel so uncomfortable. I was looking for a vape and they both stood and stared at me the whole time for almost 5 minutes. Not recommended.

Nice selection! Reasonably priced. I stop here often. Conveniently off of interstate 85.read more

A pretty good selection. Walk in humidor is big, yet cramped...definitely too warm…read more I'm not picky at all, but many many of the sticks on the bottom half of the wall are moldy...not just on the cigar, but on the cellophane also...unmistakable and nasty. Prices are also high, even for the area. Hard to understand how a reputable tobaccinist would keep so many moldy cigars on the shelf. The service was good though, the man running the place was eager to help in any way. Because of the mold, I can't recommend and won't be going back. Holts is the way to go.

Love these guys.. very informative and always give me the "low down"... Highly recommendread more

Awesome smoke shop. The place is clean, friendly staff and a wide variety of products. Ty is super…read morefriendly and helpful with answering any questions and finding what I need.

Great customer service. The gentleman was very helpful very knowledgeable. I was unaware of the…read morebrand of vapes that they carried, he suggested that they were probably compared to the razz brand that I usually buy. I bought one try it out it, an went in and bought the rest that they had. Will definitely go back when we come back through town.

This experience was amazing. From the very second I called in to ask for a vape I wanted, Dustin…read moreanswered the phone with the best attitude ever. And even though they didn't have my flavor, he expressed how there's many other flavors I can choose from and reeled me in. When I got there, it was nothing but smiles. I didn't get the sense that they wanted to rob my money, but instead help me make the most reasonable and sufficient choice for me. Great deals, grand selections, and amazing service!!!