The shop had excellent service, an awesome selection at a great value. I would recommend stopping…read moreby.

Customer service and great selections. Mike is great to take time answering all questions.read more

There are two managers there this white man and woman and they are very uneasy people and also…read moreracist. I used to go here all the time it was almost a hangout spot until I went in one day and they were working and made me feel so uncomfortable. I was looking for a vape and they both stood and stared at me the whole time for almost 5 minutes. Not recommended.

Give them feedback on products that don't work you sell a vape that does not work within the first…read morehour and yet instead of thinking about customer is pissed for coming in and buying a product that doesn't work and come back a day or two later and they say no, we only have 24 hour policy so You should out of luck. One employee tells me to come back to talk to the manager and they'll take care of me came back the next day. The manager says it's within 24 hours. This is kind of BS. They do buyers beware.

BEWARE- THEY SELL FAKE & INEFFECTIVE PRODUCTS. I visited this store yesterday to purchase a delta 8…read moredisposable. An employee offered to help me, so I asked him for a recommendation for a reputable and affordable delta 8 disposable. He specifically recommended and heavily endorsed the Canabzy Trees Amnesia Blend disposable two-pack. It cost me $42.39 and I was excited to try it since I am a frequent user of delta products. Something about these disposables felt wrong. It made me sick which has never happened before PLUS I didn't feel any effect whatsoever. It gave me the most intense headache and heart palpitations and burned my throat more so than any other cart or disposable I've ever used. ALSO it tasted like burnt metal coil on the first (and subsequent) hit for both disposables in the pack. So I went to look up the brand online only to find out that the brand does not exist. The QR code on the back of the packaging meant for product info leads to a dead "domain available" page. There are almost no mentions of the brand anywhere online, even online forums, TikToks, YouTube, etc. IT IS A FAKE BRAND. NO CONCRETE COMPLETE PRODUCT TESTING. NO INFO. I feel scammed by Xhale City and I believe they should rectify this situation at their earliest convenience. But it was made clear by the signs everywhere that all sales are final. HOWEVER I feel like store credit should be issued (or an actual reputable disposable as a replacement) since they literally sold me a scam product from a nonexistent brand after I *specifically* asked for a reputable one that works well. This is unacceptable. $42 down the drain bc I was lied to about the quality of this product and deceived. P.S. I reached out to their support email explaining this situation and asking for rectification and have been ignored.

I was in the area and normally go to another tobacco shop in my town. So I decided to try this…read morebusiness. The lady was pleasant and nice. I purchased two flavored Macanudo cigars swiped my card and realized that the cigar which retail price was $10.99 was $22.99. The owner cited a computer error with the barcode system as she checked the same brand cigar with the wrong price. Instead of refunding my money she offered another cigar of the same brand To justify the $36.02 total. Whereas I only wanted two cigars as I'm a casual cigar smoker. This was my first time visiting and my last time. I will remain loyal with my regular tobacco shop.

Great customer service! I just moved here from New York so I wasn't sure where to go but this will…read moredefinitely be my new spot ! The women who helped me was extremely nice and helped me with everything I needed !

Until recently, the service was pretty dang good and then the Diamond Shruumz incident happened…read more Google it to shorten this review. June 18th, I ingested the tainted chocolates bought at Smoke Side the day before. As soon as I was physically able, I called to notify them what had happened to prevent further harm to anyone else. That was my only agenda. An hour later, I'm assuming after they researched my claims themselves, *they* called back very concerned and offered to rectify a situation I hadn't even thought of and suggested to refund/exchange my purchase price. I NEVER ASKED FOR ANYTHING because I wasn't blaming them!!! They offered. Which was cool. I accepted and came in the next day only to be treated with suspicion until I could be helped by the person who was familiar with the situation. Fine. Whatever. I received my refund and was also offered an in-store credit. I was a bit disappointed by the previous employee's attitude so I accepted and opted to come back at a later date to use it. August, today, came back to use my in-store credit and was told by the original employee from day 1 and 2 that I was mistaken and I was only offered one credit or the other. Remember, I never asked for or expected anything and in their attempts to make a bad situation better they just made the victim feel like a piece of by not remembering their own promises. Fool me once, shame on you. Fool me twice, shame on me. There will not be a third time as I will not spend my money in an establishment that has made a habit of being reckless in their dealings with their customers. Well, at least this one, anyway.

Picked up a disposable pen here only to discover it was a dud, wouldn't turn on or charge. I called…read moreto ask if I could come back in for an exchange, not even a refund mind you, and the very rude girl on the other end asked if I had turned it on. When I explained to her that I have been trouble shooting this for about 30 minutes to no avail, she says well you should have tried it out in store. No refunds or exchanges. I will be filling a chargeback with my bank. All that to say shop somewhere else, they will sell you defective product and then try to blame you for not checking the quality of THEIR product.

Service is outstanding. Selection is huge and knowledgeable staff . I only go to them. They are the…read morebest around. 5 star. great value for your bang!

Tropic haze has been serving me for a year+ they've always been nothing but helpful, friendly,…read morekind. Very chill group of individuals and always know to recommend a certain product you're looking for. The selection is pretty big. There's a high chance you'll find what you need. They have a rewards program and the prices aren't too bad either. Unfortunately I'm moving out of the area. Goodbye y'all. I appreciate you.

Love these guys.. very informative and always give me the "low down"... Highly recommendread more

Awesome smoke shop. The place is clean, friendly staff and a wide variety of products. Ty is super…read morefriendly and helpful with answering any questions and finding what I need.