Great selection of cigars. The manager was very welcoming and made sure I was invited to the…read morelounge. Everyone was very friendly. Price was about as expected, but in line with most places that don't have a lounge, so I would say a good value. Highly recommend.

Great selection of cigars. Very comfortable and well-chosen…read morefurniture and cigar furnishings. Nice ambiance with manly movies playing in the background. Innkeeper is friendly and helpful with recommendations. Excellent Cuban coffee too. Not to be missed; kind of a hidden gem in metro Atlanta.

Nice selection! Reasonably priced. I stop here often. Conveniently off of interstate 85.read more

A pretty good selection. Walk in humidor is big, yet cramped...definitely too warm…read more I'm not picky at all, but many many of the sticks on the bottom half of the wall are moldy...not just on the cigar, but on the cellophane also...unmistakable and nasty. Prices are also high, even for the area. Hard to understand how a reputable tobaccinist would keep so many moldy cigars on the shelf. The service was good though, the man running the place was eager to help in any way. Because of the mold, I can't recommend and won't be going back. Holts is the way to go.

I love this store they even got the hemp wraps I like but everything time this older women is…read moreworking she closes 10 minutes ea if you are open til 8 pm then you need to stay open until 8 pm

I just saw this place today while I was visiting one of my other spots. What caught my attention…read morewas DISCOUNT on tobacco. Now as I do smoke, which I really need to quit, I had to see how much of a discount were these guys offering on a pack of cigarettes that I smoke. Low and behold it was a $2.00 discount. A normal place will charge you $80 per carton on Newports. This place was $60 and some change. They already had my attention. Items: They sell everything from hookahs, CBD, pipes, but I'm not sure if they do the prescription marijuana. They probably do. I didn't ask. I was just excited to get my cigarettes cheaper than I usually get them. So I definitely will start going to this place for my smokes. No Publix, no Kroger, just them. If any of you are in the Dacula area and smoke, I would highly advise that you go buy your smokes from them. It's like $2.00 cheaper than any other store around. If you buy cartons, you're looking at a $20 discount. IJS.

Until recently, the service was pretty dang good and then the Diamond Shruumz incident happened…read more Google it to shorten this review. June 18th, I ingested the tainted chocolates bought at Smoke Side the day before. As soon as I was physically able, I called to notify them what had happened to prevent further harm to anyone else. That was my only agenda. An hour later, I'm assuming after they researched my claims themselves, *they* called back very concerned and offered to rectify a situation I hadn't even thought of and suggested to refund/exchange my purchase price. I NEVER ASKED FOR ANYTHING because I wasn't blaming them!!! They offered. Which was cool. I accepted and came in the next day only to be treated with suspicion until I could be helped by the person who was familiar with the situation. Fine. Whatever. I received my refund and was also offered an in-store credit. I was a bit disappointed by the previous employee's attitude so I accepted and opted to come back at a later date to use it. August, today, came back to use my in-store credit and was told by the original employee from day 1 and 2 that I was mistaken and I was only offered one credit or the other. Remember, I never asked for or expected anything and in their attempts to make a bad situation better they just made the victim feel like a piece of by not remembering their own promises. Fool me once, shame on you. Fool me twice, shame on me. There will not be a third time as I will not spend my money in an establishment that has made a habit of being reckless in their dealings with their customers. Well, at least this one, anyway.

Picked up a disposable pen here only to discover it was a dud, wouldn't turn on or charge. I called…read moreto ask if I could come back in for an exchange, not even a refund mind you, and the very rude girl on the other end asked if I had turned it on. When I explained to her that I have been trouble shooting this for about 30 minutes to no avail, she says well you should have tried it out in store. No refunds or exchanges. I will be filling a chargeback with my bank. All that to say shop somewhere else, they will sell you defective product and then try to blame you for not checking the quality of THEIR product.

Brian is a super nice knowledgeable fellow but all of his prices are astronomically high. Most…read morethings that I was considering were priced around $20 over MSRP which in my opinion is just not ethical. I know it is a free market society and you can sell things for whatever the market will bear (or whatever someone is willing to pay in other words)but that still does not make it right

Brian is a really good guy, always super helpful every time we go in. He is friendly,…read moreknowledgeable, and has picked up specific items for us before to carry in stock. We've been to a lot of smoke shops, and Brian's is by far our favorite to go to. Great quality selection, great service. We go several times throughout each month.

Give them feedback on products that don't work you sell a vape that does not work within the first…read morehour and yet instead of thinking about customer is pissed for coming in and buying a product that doesn't work and come back a day or two later and they say no, we only have 24 hour policy so You should out of luck. One employee tells me to come back to talk to the manager and they'll take care of me came back the next day. The manager says it's within 24 hours. This is kind of BS. They do buyers beware.

BEWARE- THEY SELL FAKE & INEFFECTIVE PRODUCTS. I visited this store yesterday to purchase a delta 8…read moredisposable. An employee offered to help me, so I asked him for a recommendation for a reputable and affordable delta 8 disposable. He specifically recommended and heavily endorsed the Canabzy Trees Amnesia Blend disposable two-pack. It cost me $42.39 and I was excited to try it since I am a frequent user of delta products. Something about these disposables felt wrong. It made me sick which has never happened before PLUS I didn't feel any effect whatsoever. It gave me the most intense headache and heart palpitations and burned my throat more so than any other cart or disposable I've ever used. ALSO it tasted like burnt metal coil on the first (and subsequent) hit for both disposables in the pack. So I went to look up the brand online only to find out that the brand does not exist. The QR code on the back of the packaging meant for product info leads to a dead "domain available" page. There are almost no mentions of the brand anywhere online, even online forums, TikToks, YouTube, etc. IT IS A FAKE BRAND. NO CONCRETE COMPLETE PRODUCT TESTING. NO INFO. I feel scammed by Xhale City and I believe they should rectify this situation at their earliest convenience. But it was made clear by the signs everywhere that all sales are final. HOWEVER I feel like store credit should be issued (or an actual reputable disposable as a replacement) since they literally sold me a scam product from a nonexistent brand after I *specifically* asked for a reputable one that works well. This is unacceptable. $42 down the drain bc I was lied to about the quality of this product and deceived. P.S. I reached out to their support email explaining this situation and asking for rectification and have been ignored.

I was in the area and normally go to another tobacco shop in my town. So I decided to try this…read morebusiness. The lady was pleasant and nice. I purchased two flavored Macanudo cigars swiped my card and realized that the cigar which retail price was $10.99 was $22.99. The owner cited a computer error with the barcode system as she checked the same brand cigar with the wrong price. Instead of refunding my money she offered another cigar of the same brand To justify the $36.02 total. Whereas I only wanted two cigars as I'm a casual cigar smoker. This was my first time visiting and my last time. I will remain loyal with my regular tobacco shop.

Great customer service! I just moved here from New York so I wasn't sure where to go but this will…read moredefinitely be my new spot ! The women who helped me was extremely nice and helped me with everything I needed !