When is the government going to do something about comcast? They offer subpar service and play games with customers. My service was out so I called. Hung up on 3 times by automated system. 4th time got a representative. She was obviously annoyed and eventually hung up on me. 5th call I asked for a supervisor and was on hold for 17 minutes only to find out there was an outage in my neighborhood. Over 40 minutes and 5 calls to get this info???? Then I asked for a credit on my bill for the outage and they said they don't issue credits. Really??? I get to pay for something I'm not getting? Yup, comcast is the devil and is too big to fix. Government, Where are you? Take down the beast!!! read more

I HATE COMCAST. this isn't directed towards this office but towards the customer service and equipment in general. I just moved into an apartment with my girlfriend. We had both previously had AT&T uverse at our separate apartments and were pleased with it but the HOA at the new apartment had a deal with comcast so we figured we'll just go with them since it'll be cheaper. After 10 days we went back to uverse. There is no exaggeration here when I say I had to call them 8 out of the 10 days bc something wasn't working right. And then the customer service was AWEFUL! Half of the employees don't speak English and are reading straight out of a book and are literally no help what so ever. YOU HAVE TO BE ABLE TO SPEAK ENGLISH WHEN YOUR JOB ENTAILS YOU TO BE ABLE TO COMMUNICATE IN ENGLISH! When I ask to speak to a supervisor they get pissed and hang up on me. I probably made 35 calls to 1800comcast in the last week and a half. Just so pathetic. I wish I could give them no stars. read more

XFINITY-I tried Xfinity/Comcast one more time,last time was 10 years ago.Just a update they still have the worst service and customers service in the world.I had it installed on my house for 3 days(tha'ts how long it took dish to come back out and install a great service).I gave back all boxes and remotes i've been fighting them for my 0 balance since jan 2014 its May they turned my account over to a collection agency who are calling every morning and bothereeing me for the $39.67 i cant seem to get off my account. read more

Really bad advertisement company the salesman convinced me to buy a so called digital product saying that everybody that has cable uses the xfinity.com site to pay for their cable therefore everybody would see my company being advertised Complete waist of money, no one uses the xfinity site most pay their cable at the office or do it via automatic bill pay n get n email telling them is due. Complete waist of money advertising in their site. read more

Worst company I have ever dealt with. Have been trying to resolve a problem of their making for 4 months. Have had numerous technicians and not yet fixed. Now they make appts-give me confirmation numbers and do not show up. Have spoken to 3 "supervisors". First one promised to have someone out next day-never showed-. I called and spoke with another one who said someone would be out later that day-never came. Third one said he did not have a record of any of those and did not have time to talk to me. read more

RUN AS FAST AS YOU CAN AWAY FROM COMCAST/XFINITY!!!! YOUVE BEEN WARNED. Customer Service department are all scripted liars. Service Techs are lazy and scam you. Been trying to get internet/phone/x-one service fixed x 1 month with multiple calls to supervisors, multiple techs to home and no one fixes anything. The techs say a new line has to be dug from pole to house. Customer Service has no idea what I am talking about and keeps scheduling techs to come out to fix service, techs say they can't fix until new line is placed. The right hand doesn't know what the left hand is doing. AND THEY DON"T CARE. No phone, business fax, alarm, intermittent internet service going on for a month. This has affected my business and my families safety and they DO NOT CARE!!!!!! Switching to AT&T tomorrow. read more

Consistent with the other reviews, this is a VERY POORLY run company. We were offered a FREE modem in our package. Then after 2 months, we get a letter stating that we will be charged for a modem rental monthly. After calling them to tell them they are incorrect in charging us since our package has a free modem, they said they can only fix the problem when the erroneous charge goes through. OH, so let's let the problem get WORSE before they can do anything about it! Now, the CUSTOMER has to call back AGAIN, when the problem has gotten WORSE so that it can get better!! WTF! This company needs to go out of business. Put it's management out of misery since they clearly can't/won't run the business WELL. Idiots! read more

Please look at your statement carefully and make sure that xfinity is not withdrawing monies from you acct after you have paid your bill. I was taken by Comcast. I pay always my bill on time and never late and for the last 4 months they have been taking $ 9 dollars here, $ 15 always on the same date for no apparent reason. I called corporate and what they said did not make sense. They said it was a credit to my account but on my back statement it is a negative. I call back repeatedly to get this resolved and was told it was resolved. Also my parents live with me and have been living with me for over 10 years and form the beginning i have asked them that it is one account but they set them up with another account because they wanted their own number. When I called corporate and spoke to a woman named Ana and she told me I could not have 2 accounts at 1 address, but I told her that I had 2 accts. and that I wanted 1 acct bc I pay for the their bills and she kept repeating that I could not have 2 accts. at 1 address but it was going to stay like that. I asked to escalate and she told me she could not. I am looking at other options for internet, and Cable TV. My nephew says he has not paid for cable in years and gets all local channels and movies through youtube and netflix. read more

Run from Xfinity if you are thinking of taking them into your HOA or home. They literally DO NOT CARE about you. It's a monopoly. I hope the government stops them it's that bad. Price hikes, lack of service with no credit back, and the purposely exhaust you with death holds waiting for help. I was told 16 minutes and then the callback quote was 2 hours and 45 minutes. That would be almost midnight! And I started on the phone with them at 7pm for a whole two hours. F U Xfinity Comcast. It's Netflix and alternate wifi for me. Your bill is going to light my grill tomorrow night. Good luck collecting it. read more

We have been told for 3 weeks that someone was going to come to properly bury our line so it is not exposed. The line keeps being cut because it is on the street. Not only do we not have service it is a hazard! They give us a reference number and tell us someone will call to schedule. Either nobody calls or shows up when scheduled. I have 5 yes 5 reference numbers from them. It's a joke. I can probably get Another carrier her to set up new service faster. Which I am going to arrange if this isn't fixed today. read more

i am a new customer. like other cable companies, i was offered hbo and movie channels for 3 months free. (not even a big deal) i called them to ask them why i havent gotten it, and this rude, nasty girl asked me "who told you we have that offer" i said, i was offered that and also my sister had it and she even moved homes and they gave it to her again!... she laughed in my face and put me on hold, then she came back with a nasty attitude to say that there was not such a thing and that my sister had that promotion noted on her account and it was because of the location (we only live 10 min from each other). how did this woman know who my sister is? she laughed, was so sarcastic and nasty.... then i asked for a manager to complain about her nasty ass and she only avoided it and laughed even more!!!! then i called again, because my intention was to inquire about setting up a new tv on another room, therefore getting another box.again, worst customer service ever! even to only purchase an extra box from them. lady was rude, sarcastic and didnt care. not to mention i had to call 4 times because they hung up on me. will be canceling and going to a different provider. horrible, very disappointed, not sure how they have these type of people representing this company, i will def. give horrible reviews and not recommend it !!!!!!!!!!!!!!!! plus their "high tech" box or x1 platform wasnt / isnt working for hours!!!! it has been having problems lately but i had not had time or patience to wait 30-40 minutes and deal with a nasty ass customer service rep until today. they need to go out of business!! look at their fb page, its full of bad complains. read more

Worst customer service of any company I've ever dealt with. If you can, go with a different server. They don't care about you.

On the phone more than 20 minutes with support, just to cancel installation appoint. Horrible, horrible phone tree, then nice people but infuriating process. They want to turn you back over to sales, I suppose to convince you not to cancel. I've heard horror stories about Comcast. They were terrific in Minneapolis but simply awful in south Florida, where calls are routed offshore. read more

I give this company zero stars. Comcast/xfinity does not care and will not care until there's another cable tv company to compete with them. Xfinity provides a service but doesn't really deliver on the implied promise, which to me, is to provide reliable cable tv and data at a fair price. I don't call xfininty unless I absolutely have to because my time is too valuable and I don't want to be put on hold or called back by an operator with a poor attitude that's been continually beat down by so many other customers. One of these days Apple will come up with an alternate solution and put these careless (literally) operators out of business read more

The representatives for this company are completely incompetent and unhelpful. What should have been a simple move of service from one location to the next has turned into 7 phone calls, agents that lack the ability to efficiently provide service, and a general sense that the customer reps have barely a high school education. False information is given. They leave you on hold for inordinate periods of time. They make you feel like they are doing you a favor. If there was a negative rating that would be most appropriate for this company. If you want to waste hours of your day on the phone, sign up for this service. You will see how truly bad this company is. read more

I just switched to basic cable service. I was told I will only have 25 channels. That's ok for someone who doesn't watch a lot of TV shows. The problem is, I have access to 8 shopping TV channels and at least 9 non-English speaking TV shows. There's NO substantial TV channels except for local news (thank goodness). This is an insult to your customers and a terrible reflection of your company. Comcast/Xfinity is one of the biggest companies in US and at the same time a dreadful company. The government should not allow this monopoly. I hope this company will be hold accountable for their very poor quality service. read more

The reason I give Comcast 2 stars and not 0 is I do like their new box and their on demand service. I think their service has improved too, in finding out when an outage will be fixed. But their billing and pricing is horrible. I called Comcast a few weeks ago to complain about my bill going up to $151 per month for just computer and cable. The only premium service I have is HBO, or so I thought. I had the sports package and the Comcast rep removed it and assured me my bill would go down to $143. (the reason I had the sports package was that I requested TCM and the rep at the time insisted that the only way to get it was to get the sports package--not true I found out). Instead, my bill arrived and it was $155! Higher than ever. Called today and they did have a record of my conversation to lower my bill and adjusted it, or so I hope. I'll find out when the next bill arrives. I'm just about emotionally ready to cut the cord already. I do think Comcast's service has improved, but they, like all the cable companies, are way too expensive and sneaky with their small incremental increases. They think people are too addicted to cut it, but I'm almost ready and am exploring alternatives. read more

Absolutely terrible customer service. They screwed up my promotional offer six or seven times. By the time I got someone in customer relations to try to fix the problem for good, the package was no longer available and they had to give me a mish mash of some of the things I wanted and others I did not...for more money. They gave me two cable boxes that had to be returned because they didn't go with my package, both times their mistake. They convinced me to do self install even though I elected for a home visit and when the cable lines were not working right, I had to pay for the visit, which would've been free if they didn't talk me out of it. The technician didn't hook up the right area of the house. I had to call back for another visit. All around a nightmare. Still don't have the right service or equipment and the billing is another issue. I can't wait to have another reliable option. read more

I have been having monumental problems with Comcast and their service department. They have tried several times to fix my service and just canceled the latest appointment. The last time they were here they found they had installed the in cable in the out cable spot, but service is still not working. I contacted the customer service department, received no satisfaction and the rep adamantly refused to let me speak to a supervisor. This is the worst example of customer service I have ever seen. read more

Wow ... what is wrong with this big company? Horrible company to deal with ... they pass you from one person to another ... hoping you will give up. If you have a choice stay away from Comcast read more

Where do I start? This company has the poorest customer service I have ever seen. I have had them for a week so far; 1. changed both boxes twice. 2. Was not getting HD and had to call for them to release some type of code, cable went out and did not work, fixed and a day later the cable was out for my entire block. After several phone calls and promises it would be fixed on the poll. I had cable 3 days later, reminding you this is all within a span of a week. Customer Service, transferring me, not letting me speak with a supervisor or stating they are busy or do not have a supervisor available. Today I call to get a credit and the agent placed me back in the cue of first time callers. I would go with another company, but there is not one in my area. I do not see how a company like this one would ever survive. Oh sorry.........Can you say MONOPOLY read more

Unfortunately I can't agree more with all being said here ... I manage $10M Estate in Palm Beach and even here these people don't care to do a good job or even show up for the appointment ... Total nightmare to deal with ... We pay $300 a month every month and our phone lines went totally dead so I asked them to fix it ... 3 weeks later and 2 "Comcast Crew no show" bs only one line was repaired. When I started complaining Tech disappeared leaving his Test Phone Set behind and never came back ... Really not a good service ... They ARE good however in taking our MONEY just like ALL Corporations ... read more

Surprised that the Internet works long enough for me to write this. Service is that bad. Maybe I'll have better luck with AT&T.

The absolute worst customer service i have ever experienced. If you like false promises and rhe runaround this iis rhe company for you. I was on hold for 30 minutes and still received no real resolution. If there was another cable service in my area i would have switched by now. I also would have given them zero stars because they dont derserve anything more than that. Comcast just plain Sucks!!! read more

I have had nothing but problems with comcast since the day i signed up with them this company is nothing but a joke and a scam I have had to call and complain every month regarding my bill and months after I joined I made the mistake of signing my mother in law up because I wanted to save money I left AT&T who was the best company in the 8 years we were with them we never had an issues they never gave me the plan I specifically asked for I had to call every month to complain because the bills were always over $300.00 all they do is argue with you they never took responsibility for there mistakes they installed her cable and left all of the wires on the floor as a fall hazard they never document there phone calls after finally getting tired of it I started looking into other cable providers when I finally had to get corporate involved I got nasty representatives finally threatened to leave the company and they said no problem we have several other customers and would transfer me to the cancellation department instead of trying to resolve the issue finally got someone to take it seriously and sent out a tech to fix the wires and problems there was still issues with the acct that were never resolved to than the following week speak with the corporate office again had them take my payment over the phone for my cable bill as I have 2 accounts different addresses I get an email stating my bill was overdue because she never input the payment at this point Comcast has caused enough stress upon me and neglected to fix our accts they give you faulty names and contact information so when you try try call you get a voicemail and no returned phone call I would rather pay $200 a month to have AT&T again just so I don't have to deal with Comcast and there lies and nonsense I was promised $300.00 in visa gift cards for referring 2 family members and almost a year later still never got them I would never recommend this cable company to anyone as they are scammers they tell you what you want to hear to get you into the contract then when you find out later on it was all a lie they do nothing to accommodate it read more

@Comcast Comcast's appointment system sucks! I had an appointment scheduled for tomorrow between 1 and 3. Just checked and it's now scheduled for Friday between 8 and 10. After speaking with the third person, she told me they called but could not get through to me so they cancelled the appointment and rescheduled it. The only problem is, they called the number that they were scheduled to install, so of course, it's not working. I have heard stories about their stupidity before but this is the first I've experienced it. The first girl I spoke with sounded like she was a party with loud talking and laughter in the background and very difficult to understand. The second, a supervisor was a little better, but all she could do was connect me with the voice department who seemed to be the only one that knew what she was talking about. If they don't get it right on Friday, I'll go elsewhere for the service. There are plenty of choices available. read more

As everyone know, the words "Customer Service" should be changed to Wait, Hold, and Hassle. Unqualified people reading from a script and ignoring any thing that isn't on it. They just repeat the script over and over and over. Insist, and they put you on hold for half an hour and then the phone drops the call. I could go on, but I think that Comcast is right up there with Bank of America as the worst companies in the United States. And everyone who has been forced to use them knows this already. You would think that someone at the top must occasionally be embarrassed to be running the worst company in the U.S. What do they say at parties and receptions when someone asks: Where do you work? It must be very degrading to have to lie rather than have the questioner say: "Oh, that's nice Bye" Have they no shame? Does being universally hated mean anything? I guess not. They never change except to raise rates and cut service. I guess they think that helps their stock price. I wouldn't buy it if it went up 100% a year, just as a matter of principle. read more

WORST CABLE/INTERNET/HOME PHONE COMPANY EVER!!! I have to admit that I have been with Comcast for quite some time (a few years). I have always had problems but just thought it was normal. Having to replace my modem or my DVR because the damn thing would not work right. Recently, I sold my house and moved into a rental house. The week before my moved I called Comcast to let them know where I was moving to so that I can get my service transferred. The lady over the phone told me not to worry that all I have to do is plug in all of my equipment and then call them to activate it. I still went ahead and schedule a tech to come on Saturday and hook it all up for me, just incase. Lucky I did because when I moved in I noticed there were no connections anywhere in the house. Apparently, the house I moved into was a foreclosure and the previous owners literally cut off all of the wires of the house. So when the Comcast tech comes in and looks for the connections he confirms to me that all of the wires are cut off. He then tells me that he would have to go up in the attic and rewire the entire house. I accept and he goes up to the attic. He then comes down from the attic and tells me that he cannot make it through the attic where the cables go to re-wire the house because there were some boards put up that are blocking the way to the wire box and that he was going to have another tech come in the next day (Sunday) to try to make it through. So I ask if I can at least get the internet connected. He said no that nothing can be done that day. The following day, Sunday, another Comcast tech comes in and says that no human body would be able to make it pass the boards to rewire the house. So the next plan was to wire from the outside of the house. So now the tech comes back and says he's not getting any signal and will have to have another tech come in on Monday and work with getting a signal. Really??? What about my internet? Nope, nothing can be done today, was what we were told. I get a call from Comcast confirming my appointment for Monday morning. Here we are on Monday afternoon and nothing. No call, no tech. I finally get a call at 5:30pm from some Ignacio guy that says he's a supervisor and wanted to apologize for the tech that did not show up. He wanted to make it up to me by committing himself to come to my house to complete the job. We agreed that he would come the following day (now Tuesday) at 9am to complete the job. I get another call (it's still Monday) at 7:30pm from Comcast informing me that they noticed that the tech never showed up and wanted to know if I would like to re-schedule. I said no, that we already have someone from Comcast scheduled to come the next morning. So now, it's Tuesday morning at 8:30am this Ignacio "supervisor" guy called me to let me know that he was on his way to my house. That he was going to be just a few minutes late because he was going to stop by his office to pick up the equipment he needed. The guy never showed up and never called. I finally decided I had enough with Comcast and called AT&T. I explained to them my nightmare with Comcast and they assured me that will take care of it and have me set up in no time. We set up the appointment for the next day, Wednesday, which is today. AT&T send me a crew to work on my internet and home phone service and another crew to work on my Direct TV service. The first question the AT&T internet guy asked me was "what does cable TV has to do with internet?". He said the Comcast idiot guy could of set me up with the internet service. In no time, I had internet service, home service and Direct TV, thanks to AT&T!!. The only good thing I have to say about Comcast is that thanks to their stupidity they help me make the right decision, and that was to switching to AT&T! read more

Terrible everything! Customer service treats you like you are nothing and completely stupid. The services absolutely suck and they keep taking stuff out of packages you pay for. I pay for their economy tv package and 75 mbps of blast internet. I have been with the company for about a year with my promotion and have had NOTHING but problems since I signed up. They cut my line and tried to charge me to run a new one. They tell you, even if you equipment is yours and BRAND NEW, that your equipment is at "end of life" and still try to charge you a rental fee for it. I have personally called them hundreds of times in the year I have been with them to fix the exact SAME problem as day 1. They always say its my equipment but they finally say it might be their lines. I scheduled an appointment for them to evaluate and change them and guess what? They sent someone who said yeah they need to be changed... that's it and he scheduled me an unauthorized appointment for which I told him NOT to do. Now, instead of what I needed to get done today, I get to sit around the house for a call for ANOTHER technician to come and rerun my lines... If Crap-cast's prices are what draw you in, DON'T EVEN BOTHER. They may be the cheapest but I'd rather go to AT&T or without it all together.... (unfortunately I cannot as I need internet for my schooling). read more