I just set up a transfer of an account to someone and set up new service to my house. Everything Corry said would happen or how to set things up was wrong. And the transfer of emails he did was wrong. Thanks a lot. read more

Beware!!! Xfinity is a big scam. They will tell you there is no installation fee then charge you still. It would take three weeks for them to "submit a ticket" to get you your refund. read more

Three separate experiences at this location with a short to zero wait time and great friendly service. I was completely expecting an arduous process - I was very wrong. read more

Was in and out in 10 minutes! I believe it's because no one can find the place! My google map kept taking me to some office building. I finally found it next to Walmarts in the big shopping center on Maple. Man....it was so frustrating! read more

Would give it a ZERO if could. The person that greeted me as stepped in was an angry person and started barking at me for no reason. Can't believe the person is employed by xfinity. Save yourselves the time as this place can be busy with crappy employees. Previous time there was sold on services and products that are NOT required. If you do go and are unsure CALL customer service. Good chance you will hear something completely different. read more

I had an incredibly positive experience. The customer service was efficient, friendly and effective. I strongly recommend this Xfinity Store. You won't be disappointed. read more

Went on a friday at 10am (when they opened) Not a bad place got right in and out. But had to go back because i got a DOA DVR. (needless i was mad) When i went back all i wanted was to have my dvr switched out. before this i was on the phone with tech for 3+ hours no joke. i meet the lady at the desk she was very very rude. read more

Convenient location to handle all of your needs related to TV, Internet, voice calling and home security products. You can visit this new XFINITY store to pay a bill (but why would you want to), change options, swap equipment or learn the new gadgets. The employees gave me a test drive of the XFINITY Home product and even showed me the new voice-activated remotes. Will definitely be stopping by if I ever need more help. (Full disclosure, my company does business with Comcast although I am not employed by them and they are my service provider). read more

Store has customer oriented personnel. Very help. Set a plan for Security, Wifi, Internet, voice etc. and installation were accurately and smoothly in a minimum of time where no Comcast had been in service before. Very nice in-store staff. read more

I don't typically publish negative reviews but I urge home owners/renters not to choose XFINITY for internet service! I made the error of choosing XFINITY after reading the "positive" yelp reviews. After a year with Xfinity I switched over to a different internet provide due to Xfinity's terrible customer service and unreliable internet service. During my brief period with Xfinity I replaced 4 different Xfinity modems, paid for rewiring work, and finally had to terminate my service altogether due to persistent SLOW and intermittent connection. Xfinity's customer service/technical only exacerbated my dissatisfaction with the company because customers are forced to undergo lengthy hold times and repeat information for every new transfer. I don't know why but there is no system in place at Xfinity that allows the customer service, technical support, and billing departments to save or share information regarding technical issues or service problems encountered by the customers. Honestly I don't why I stuck with Xfinity for so long... read more

One star ( only way to post this was to give them one) for Xfinity.. tried to have them suspend my account in between moves l.. 3 month minimum... poor service .. no problem paid 150. Cancellation fee and WILL never use the company again... btw the service has gone down hill for the past 2 yrs... can't wait to get a provider I can stomach. read more

The only thing I liked about Comcast was the guide on the small box. They led me to believe I was getting more than what I was getting. I had hardly any channels and then when I did call to ask why they said I needed a larger package which was more than what I was already paying thru another company....why would I switch to pay more? Nickolodeon, HGTV, and freeform are premium channels.....no thank you. I had their service for a half an hour....garbage. Scammers. read more

Comcast sent me a new upgraded cable box/dvr in the mail to replace my old one for free. Cool. No problem. But then I found out that if I installed the new one I would lose all of the recordings on my old one. Not cool because I have A LOT of shows on my current dvr that I haven't watched yet and don't want to lose. So I go to this store to return it. The guy looks at it, sees that I never used it and asks why I'm returning it. I tell him and he says " oh you gonna lose that anyway". I say what do you mean? He says how old is your old box? I say maybe a couple of years. He says oh yeah that's obsolete you gonna lose that anyway. I say well when is that going to happen? He says I don't know. So I say well if you don't know then I guess we will cross that bridge when we get to it won't we? Then he gives me a shitty look, scans the dvr and gives me my receipt. This man was very impolite to me and I sure as hell didn't appreciate it. This is yet another example of why I hate Comcast. Thank you. read more

They seem very professional and friendly. I was told that I would get a $150 visa gift card for the phone I chose. After the stated time - no card. Then it took a month with xfinity's crappy customer service just to get a "ticket." They never responded to me. finally, got customercrapcare to look into it again - after having to give them all the details for the tenth time - and they said the sale ended the Thursday before i bought it. Either the sales person flat out lied (no big surprise there) OR they were inept. Again, no surprise there. read more

Great customer service from the check in till the end. Everyone was super nice and the store was quite and very clean. The lady who helped me (im bad with names) was very sympathetic and understanding, i had both of my kids with me. She even offered to put cartoons on tv for my daughter. Definitely a nice store with great people. read more

Went there yesterday and found customer service to be excellent, helpful and pleasant. Their new location is laid out nicely and is new and clean. read more

This is for xfinity corporate, not the individual store. Signed a 2 year contract that locked me in, that is what I wanted. I only got one extra, a DVR for $7 mo. After 1 year, they raised that to $10 and said I have to pay a monthly HD service fee of another $10 a mo. I don't want, did not ask for and can't actually even view HD with my TV. They said since the DVR was capable of broadcasting HD, I would have to pay it if I wanted to record shows.A 2 year contract that they are able to raise my rates without my consent. Sound fair? I asked the person where in the information they originally provided me did it say thay and they said they did not provide it, they just do it. (I know, you didn't think anyone didn't wants to live without HD. read more

This is THE WORST company ever!! If you need cable or internet GO ELSEWHERE!! Customer service is absolutely horrendous! The representative would not let me speak with a supervisor and just hung up on me! When I called back I could not get a single person who could even speak clear english!!! I've gotten 5 bills and each one has been wrong! I've wasted hours of my life on the phone with them, having internet conversations with them, time and gas money to drive 45 minutes away twice because THEY messed up and sent me too many routers! This is the WORST COMPANY EVER!! read more

Xfinity main office addressed my concerns. They made things right by me. I'm not sure if things are different at this location now, but they are aware of the problems that existed. read more

On Saturday, June 23, 2018 I walked into the Walmart Store located in Troy, MI. There were two gentlemen trying to sell Xfinity services to me. I told them clearly, I have ATT and not willing to change at this time, just give me a price quote. He asked me few questions like my address, last four digits of my social security and email. I told him again, I am not going to change till I get the price in writing, because I was burned before by Comcast.. Also I asked him clearly, are you running a credit report and he said No. Now they ordered the Xfinity services and I got the equipment. They ordered the equipment without my consent. These are illegal practices done by Xfinity then send me a bill. I contacted both Walmart and Xfinity and I was assured there will not be any charges. What Xfinity has done is illegal. They created an account in my name without my consent. On Sunday, July 1, I got a call from the representative of Comcast trying to put a blame on me. Before picking up the box the local executive office was nice, as soon as they picked up the box, he would not return my call for 4 days. Xfinity should be stopped from conducting business this way. What they have done is illegal and created problems for me. I had to call them to explain this to them over and over again. I spend many hours on phone and emails try to get this right. But why should I waste my time for their illegal activities. I filed a complain with the state already. read more