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Xfinity Store by Comcast

2.3 (60 reviews)
Closed 10:00 am - 7:00 pm
Updated 3 weeks ago

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The image shows a receipt from Xfinity Store by Comcast in Troy, MI, dated July 20, 2023, at 1:28 PM. The receipt includes the consultant's name, JaYonne K, and details about equipment returned, such as model TG1682G and serial number 2C9569636F22. The receipt contains a statement about the signer's age and account authorization, along with information regarding the Comcast Welcome Kit and privacy notices.

If I could rate this company 0 I would. It's been 30 days since canceling my account with Xfinity via customer service (which I know see was apparently the biggest mistake) and from then...I have still yet to be issued my $180.25 refund.... Oh yes, my previous review said $127.25 and that's because I found out (by going in store to see the monitor the employee's work on) they charged me $50 something for my equipment which I did not receive any email/notification of any charge that they did so....when I have the receipt that my equipment was returned in store July 20th at 1:28pm (thanks for taking my equipment consultant Javonne K!) It is now August 7th and I still have not received my return!!!! After calling their putrid customer service call centers and speaking to supervisor Cesar (no last name would be given) and then calling their corporate line today to speak to a Desire J- in which I was told once again- "your refund should process in 3/5 days" although I have requested my refund since canceling my services with them since July 7th.... I have also left two corporate complaints for this horrible process of Xfinity/Comcast making their customers practically spend 5+ hours to get their own money refunded properly back to them...wow this almost seems like this could be a legal issue.... Since my first corporate complaint went unanswered in a way- today I was told I would receive a phone call from Chris, their higher up.... Can't wait for your phone call Chris....should I hold breath? I would literally never recommend anyone to sign up with their services if this is how they handle their costumers/refunds upon leaving- I have been recorded on their costumer service lines requesting my refund over three times now. WHERE IS MY REFUND!?

Front of store
Abraham P.

This location is awesome. The staff is super helpful and friendly. Parking is close and free. You can't go wrong here if you need anything Comcast/Xfinity related. That's not just cable/internet/home phone, but Xfinity Mobile too.

Entrance - The image shows the front exterior of an Xfinity store, with a brick building facade and large glass doors and windows. The store has a prominent sign with the Xfinity logo and name mounted on a structure above the entrance. There are parking spaces directly in front of the store, including a designated handicap parking spot. The overall scene is outdoors, with a partly cloudy sky visible above.

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2 months ago

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2 months ago

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1 year ago

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4 months ago

Just horrible service overall! I told them what I needed and they pressed me to include other services I had no interest in.

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6 months ago

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3 years ago

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5 years ago

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4 years ago

Rudest employees ever. Condescending and arrogant. We're not stupid and I can stop anywhere. I will never go to this store again.

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3 years ago

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4 years ago

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8 years ago

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5 years ago

Worst experience ever. Gave me the wrong modem. Had to come back and waited for 35 minutes as I watched employees literally standing around.

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5 years ago

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9 years ago

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10 years ago

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10 years ago

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7 years ago

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8 years ago

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7 years ago

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Ask the Community - Xfinity Store by Comcast

Review Highlights - Xfinity Store by Comcast

Jeff is very helpful and always takes care of my issues with all the other places to go for a cell phone I'll keep Xfinity as long as Jeff is still there .

Mentioned in 2 reviews

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Clear Rate Communications

Clear Rate Communications

(95 reviews)

ISSUES WITH HOME PHONE LINE…read more This communications company is shocking. Our family had a phone plan with them for many years however, one day they turned our service off and allowed another company to "take" or "port" our phone number without our consent. We went as far as calling their 8 different phone numbers, emailing 3 different departments within their organization, and chatting with someone via their chat service. Until today, this issue is still not resolved. My elderly family members are very emotionally disturbed over this issue. Many family still hold dear the value of having a home phone number. We thought this company was professional and upright however, there is is a possibly we are mistaken. Dear Clear Rate Communications, please respond to this message. Our family would like to resolve this issue.

My sister has this service. That's another story. She has had no ability to make outgoing calls for…read morea month. When I finally got in touch with someone on a terrible line a work ticket was created. She got instructions to remedy this but that did not work. It is now impossible to get in touch with their customer service department or to create and email request. Their phone system puts you in an endless look. I don't think anyone is actually there. I would like a return label for her equipment. Also would like instructions on disconnecting service so she can have am more reliable phone carrier. With her same number, This is beyond frustrating. Less then one star. Zero stars are appropriate l!

Xfinity Store by Comcast - isps - Updated May 2026

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