Was told my money would be returned to my account in 3 to 5 business days. On day 11, no money and very difficult to talk to a person on the phone. This is ridiculous. read more

I've never seen so many pissed off people in my life. Does anyone come out of the Xfinity store feeling good about their experience? I sure didn't. It's bad enough Comcast is ripping everyone off... We don't all need to wait an hour in line on top of that. Hire some more employees!!! I waited 45 minutes simply to return equipment. My account was already closed it took them about 2 minutes to check in the box and print me a receipt. The guy there was really nice but up until that point it was miserable. The people working at the front desk to check people in were so incompetent it was unbelievable. At one point I was about 20th in line and just standing at the desk waiting while other people were checking in and their "system went down". Ok, it's a f****** iPad with a webpage you sign in on. I'd be willing to bet that a simple refresh would have done the trick. The girl standing there had nothing valuable to add to the situation. The guy was quick thinking and pulled out his school notebook to start checking people in manually. Needless to say, no one had confidence that that would go well. There was a guy who came up to the counter twice to tell them his name wasn't on the screen (before the "system went down") and he was worried that he'd never be helped. The first time the girl told him not to worry, they'd get to him eventually. The second time the guy said his sign in must not have gone through so he'd have to get back in line. I would have flipped the desk if I were him. He patiently signed back in and said it was no trouble. The guy working said he'd try to see if he could move him up in line but he didn't "try" to do anything as long as I was standing there. Complete BS. Overall, Comcast looses big time for customer service. I had their service for 2 years and was glad to be rid of them (my new place only has AT&T so it was an easy cancellation). Do whatever you can to get a discount. Your fees go directly into their bottom line so the higher up the chain you go, the more money they can give you off your bill. Good luck. read more

Made an appointment online to swap out a cable box. Walked in about five minutes early and greeted, offered a bottle of water and advised I would be called shortly. Moments later I was called and helped out by a young man, Chris I believe was his name. He listened and was sympathetic to the issue. He said he would be right back with a new box and disappeared into the back. returning seconds later he handed me a bag with a new/refurbished box, remote and power cable. Scan the device to my account and let me know that it was good to go and that as soon as I connect the box it will sync and be working. I was given a printout of the transaction with all the necessary info if it wasn't working I could call in. I was in and out of the store in all of 5 minutes. Returned home and everything was working as Chris said it would. Great experience overall. read more

Horrible customer service. They expected me to wait 25 mins to drop off a cable box. I asked if I could just leave it with someone and I was told there was no guarantee that the box would be taken off my account. There were two employees standing up front greeting customers. Neither of them offered to help me with my drop off. Everyone here just wants to sell you something. If you're returning equipment they could careless. This xfinity rebrand is just on the surface. Customer service is still garbage. read more

Xfinity Store by Comcast - Shame on you Comcast. Worst customer service ever. - Internet Service Providers Near Me - Schaumburg, Illinois

Imagine renting a hotel room. The hotel room for the first night is a pretty reasonable rate & then the second it skyrockets & when you go to the front desk to complain they throw fecal matter at you. As they throw the fecal matter at you they laugh because there really isn't anything that you can do. You can ask to speak to their manager but then the manager comes out with a new bucket of fecal matter & just throws it at you. That is literally what dealing with this company is like. Take the money that you were going to spend on your monthly Comcast bill & spend it on food you don't like, go visit people you don't like or buy something that you really don't like because it would probably be money better spent that dealing with this company of ghouls & goblins. This company makes K-Mart look like a 5 star customer service company. The best thing that I did was get rid of Comcast after twenty plus years & I switched to U-Verse. Don't get me wrong it is the same scam & just as much of a rip off but at least the customer service is a lot better. Overall they try to say that they have the best deals & service with their commercials but it's all a marketing ploy. If you want a better deal you have to haggle & wait on hold for an extended period of time. The customer service for this company might be the worst in all of the land. Get rid of Comcast & switch to a different cable provider. The customer service alone will be worth the switch. read more

My god i have had better/faster days at the dmv. I just needed to return my equipment so you would think its a 30 second ordeal right? Nope 45 mins later and yes 30 seconds at the counter and I was done. I may have pulled some hair in the process. They need to have counters for people that are trying to fix their bills and counters for people that need to return their equipment because that will be more efficient for both the customers and the place. It would probably be less crowded too. And definitely another little kiosk that you pay the bill because the line was long and more customers were frustrated. I also suggest to invest on a play area for the children because there is a lot of them that run around loose in this place and its not fun for the other childless customers that have a different idea of what discipline is. Just saying! read more

This complaint is relative to Comcast as a whole, not this particular location. Main complaint: pricing. Right now, in Chicago, you have two options for internet under $50. Option 1 - $19.99 for 3-5 mbps Option 2 - $44.99 for 50 mbps If you're really brave, you can get 25mbps for $66. I'm completely annoyed my only options, if I don't want to spend more than $50/month, are to pay either $4/mb or less than $1/mb (unless, of course, you're actually getting the 3 mbps instead of 5, which means you'd be paying $6.67/mb). It's like getting punished for not having a ton of money to throw into high-speed internet; the fewer total dollars you spend, the more you pay per megabyte, not to mention the obvious drawback of a 5mbps top speed. Since the FCC just changed its definition of high speed internet to 25 mbps, 5 mbps is substantially below par and for $20/month is nowhere near competitive. Here are the questions I can't seem to get an answer to after multiple calls to Comcast customer service: - Why can't I get 25 mbps for less than I pay for 50? So far, all Comcast's representative have told me it's because "there are currently no promotions for the 25mbps speed," which leads to my follow-up question... - Why must there be a promotion for me to get 25 mbps for less than I pay for 50 mbps? - Why isn't there a stable pricing structure instead of an arbitrary promotion schedule which can leave you paying more for less? - How do I get my hands on the promotion schedule? - Where is the competition? Currently, at my address, my options are Comcast, AT&T, and Verizon. We live in an internet economy. How is it possible I only have three realistic choices in one of the largest cities in the United States of America? read more

I'm only giving one because I can't give zero. Comcast has the worst customer service on the planet. If it wasn't a monopoly and other viable options existed they wouldn't be in business. It pains me to give them a dollar. read more

So this is a full-service Comcast support center that's open 7 days a week. Yes, even on Sundays. Let me repeat for emphasis: even--on--Sundays. How many of you would've put money on that ever happening? It's right next to the DMV, though, which can potentially hurt the vibe if you're prone to subconscious visceral negative reactions. (I mean, it seems like a strange choice for a company with arguably severe customer-support image issues to open its first retail store right next door to the DMV...but whatever; maybe they got a good bargain on the space.) I can't really rate the Xfinity store based on its neighbors, though, can I? So as far as the space within the wall goes, I have absolutely no complaints. I arrived on a Sunday at about five minutes after it opened, and there were already about ten people milling around with malfunctioning cable boxes, modems, and such. At the front desk, there was a friendly gentleman who greeted me and sorted me into one of the two support areas, which resulted in my name appearing on a monitor indicating my place in the queue (à la the Apple Store (or the DMV, if you want to keep dwelling on that)). The waiting area was open and bright, with customer support tables lining two walls, some comfy chairs angled toward a large screen TV, and a table of tablets available for web browsing, etc. No more slowly shuffling through a queue while awkwardly staring at your phone and avoiding eye contact with others. The wait was relatively short, and the help that I received was friendly and efficient. When I learned that they closed the Comcast office down the street from my house, I was moderately peeved...but now that I've experienced the alternative, I'd make the drive out here even if I still had a choice in the matter. read more

(This review is not for Comcast as a whole, but specifically for this store location.) After several weeks of frustrating contacts with Comcast (ordered online, called costumer service 3x, used customer service on twitter, had an installer come out, then deal with customer service on chat), my attempts to get help getting our X1 order correct started to get down right absurd. I finally just decided to go to the Xfinity store. I went in on my lunch break, around 1pm, and was helped by Jose. He was able to straighten everything out within minutes, get my service package sorted out, and I even ended up saving money. All that with a smile and plenty of patience. I was out of there in 10, maybe 15 minutes. After three weeks of trying everything BUT, I'm kicking myself for not just going in to talk to somebody face-to-face to begin with. Lesson learned. If you need to get something done with Comcast, face-to-face is the way to go. read more

I came in to return a modem, pay my bill, get new remotes and to get a new cable box. I came in took a number waited about 20 minutes. The place was extremely busy but the line moved quickly. I went to the counter and was very helped by Mickey (thumbs up). He was super nice and helpful. He even walked over to the kiosk and put my cash in to pay my bill. Apparently you can just go to one of those and pay your bill. He even checked the account to make sure I was getting the best deal and added some bonuses that were available. I'm not sure why there are so many bad reviews it really was not a bad experience at all. I actually would go in again before I called costumer service... read more

Just dropped off some equipment to this store. Service never worked and so I ended the service. Just to get a receipt that I dropped off this equipment I would have to wait 30 minutes... don't even bother with Comcast. It probably takes a half hour to get a receipt because they can't good a good internet signal. read more

My credit card company reported a $280 Comcast charge that Comcast claimed was not in their records and did not credit to my account. The Comcast salesperson I worked with here was skeptical even after I showed her a screenshot of my credit card statement. It was not a very pleasant experience. If you have any alternative providers, I'd recommend checking them out instead. If you don't have any alternative providers, I'd recommend writing your local government to invite Google Fiber to town. read more

Went there with a broken remote and a 5 year old. As I got closer to the store I saw how busy it was inside and started to sweat a bit. The greeter at the front desk swapped out my remote instantly and we were on our way. Shocking. Nice job Xfinity. read more

Terrible store. Went there to return old equipment. Told me there was a 45min wait and to simply leave the equipment there and they would email me a receipt. I waited 48 hours and got nothing. I then called comcast and waited on the phone for about 15 mins to go through their prompts and awful service. The lady said she would check with the store after putting me on hold. She came back on and said the equipment shows returned but they cant send me a receipt. I said ok thats fine - no big deal as long as it shows returned. She then said I may still get charged if I dont go pick up the receipt as their severs are down and can't email me the receipt? Try calling the store with the number she gave me and it's the wrong number. I cant stand this company! read more

I visited this location on 11/8/15 after a no-show-tech appointment on 11/7/15. Like everything else Xfinity (wouldn't you shed the Comcast name and the stink that goes with it if you could?), it's a poorly run operation. They could take at least 3 minutes off of each equipment swap if they let the customer keep the equipment with them rather than stack it and then try to find it later. Some might say, what's the big deal about 3 minutes? Well, MLB is patting themselves on the back for taking an average of 6 minutes off a 3 Hour game, I consider 3 minutes substantial put in a high-volume setting. It appeared that a mass email asking customers to swap their routers had been sent in the past few days so why there only 4 people working the counters again indicates an operational lack of planning. At any rate, arriving about 7 minutes after they opened, I found myself about 30th in line (I kept disappearing off of their high-tech reader board, how nice, so the exact number of people ahead of me varied depending on when my name disappeared and reappeared) and waited roughly 45 minutes. When I finally did get to the counter, the agent was friendly and helpful so that's something. And the store was clean. **When I left they were about to run out of the new router so the 43 people in line behind me were not going to be happy when they made that announcement** read more

This is for Service and Tech of Xfinity/Comcast, not a store, but I don't see on Yelp where to put this - perhaps a Moderator of Yelp can move this to the best spot. May 29th, 2015 Installer arrived very close to on time (so in my book, on time), told me that this (my account) was supposed to be a "reconnect", it was not - I do not recall our home ever having Comcast, but may have had at the location, just not with us, and was prbably more an internal communication than for me. So, he called HQ to have the order changed to "new". No one mentioned to me, when ordering by phone, that ours would be a "reconnect". Installed, at first speedtest.net was showing the ARRIS TM822 (not even an a or a g!? SHows up ionline as a G, but is in fact NOT) modem as being located in Wyoming, then Montana - Saturday last revealed the Modem being too close for comfort ("fixed" that issue ASAP) Bandwidth is "HighSpeed Internet with Blast" ('Blast' is a 10.00 ADD ON to HighSpeed Internet, and they do NOT tell you that up front, you find that on your first ACTUAL bill, not on the estimate they email you before then) "Not enough burial cable was on the truck", so flycable was used from pole to previous DTV sat position (re-using a smaller gauge cable to complete), made install much faster than flying the cable - which I said I "would prefer you fly it, but you're the expert!" Installer wisely recommended the opposite: bury it. So he drops fly cable from pole connect, down, across alongside of but not OVER sewer line I knew was underground, I later marked, but across the lawn ..... That was May29th. Installer informed me, after I asked, that the company that buries cables handles all of that JULIE stuff". I say fine. June 4th, burial cable company (ALWAYS contracted out by Comcast) arrived before noon(?), I wasn't there, no need to be, when I got home, small property items at rear of house were indiscriminately disturbed, not returned to their original state, no matter, wasn't much of a mess, but was unprofessional. The bury of the cable was NOWHERE NEAR EARLIER INDICATED - I had marked out the cable for neighbor kids and pet safety, just in case. JULIE was not contacted, no flags or paint were present at site. Generally the homeowner is responsible for calling JULIE and why I initially asked! The cable was buried 3 inches below topsoil (normal, but stupid for Comcast as they can not charge you for damage to their cables they or their agents did not bury at least 12" below topsoil). The trench for "the bury" (industry jargon I just made up) was a large completely unnecessary arc from pole base to "NETPOP" if you will pardon the jargon (I did not make that up), AWAITING A PROPER CONNECTION. Orange (burial) cable is looped up at pole insertion point ON THE POLE and other end at the home connect point right along side of the lain flycablefly - being connected and giving me service June 7th. NOTE TO SELF: JULIE may not in fact need to be contacted for anything buried that shallow? I am not the expert on that. June 6th, before i started to type this diatribe. I received MY FIRST XFINITY bill. A 20.00 charge of Software installation on it? "...I will be calling for its removal, or be late 20.00 for every bill going forward - a matter of principle since i was NEVER informed PRIOR to receiving email of estimated bill of such a charge..". Over the phone nonsense. I wont be paying that, but , wait, there's more! I called - a while ago now - to see "what happened? Why wasn't the burial cable now giving me service? Why is the flown cable still laying across our lawn?" I was told that a "...Special Request had not been ordered...", I am pissed now, still pissed, more pissed, I am (thankfully) transferred to a Super to have an "SR filled out properly and work " was then "scheduled for June 16th". I yell' "SIXTEENTH!?" Well, I don't use the passive voice well here. So, I says to the Comcast Supervisor, I says, "I will have this taken care of by 8pm Tuesday June 9th otherwise I will call at 8:01pm that night to cancel all service." Fair warning, I assure you. On hold for a brief moment,.then "sir, I have escalated this for you and your appointment will occur [tomorrow by now?] Monday, June 8th sometime between 8am and 8pm with a half hour to 45 minute lead time - YOU, dear reader (if you are still awake) might be thinking, oh no she dint!? I taint gonna sit around no house of mine all day to have something corrected that I don't need to be around for! Hopefully, by 8:00pm Tuesday June 9th, this issue will be connected. NOT TO SELF: Xfinity, get your stuff together here on CORPORATE INTRA-COMMUNICATION AND EMPOWERING SUPERs TO SEND ORDER CONFIRMATIONS to customers. You probably need to do that already for business customers, amiright!? What are the real issues here? I, ME, I was the one who had to call to get this corrected, the CR was NEVER FILLED on Comcast's end AND Comcast did not call JULIE. read more

Terrible customer service. Been dealing with trying to get my refund for 5 months. Have called 5 times and each time they tell me something different but promise I will have my check within 2 weeks, still haven't seen it and now the Rep is telling me I never returned equipment after I gave them the ups number and receipt for proof I did the last 2 times we talked. They are dishonest and very sloppy. read more

The guy in the store did hard inquiry on my credit score without warning me. When I got a notification on my phone, I asked him if he checked my credit score and he asked "Yes, were you planning to buy something?" I was speechless. Then he added "Don't worry it's a soft inquiry" Guess what? It was a hard inquiry. Yes, they always do inquiries, and I should have known better, but since we (me and my fiancee) already had the internet we were just adding my name on it, it didn't come on my mind to ask while I was telling him my ssn. I guess partially it's my fault too, but he definitely should have warned me before running my ssn since it's a delicate thing, and his nonchalant attitude about that pissed off. Oh, and he forgot to give us the upgrade for the tv channels that we bought. I feel like once they run your credit card costumer service ends... read more

They were very helpful today. We told her of our need to cut costs. She looked at our account and gave us som cost effective options. She also noticed a few things that weren't necessary and bundled a few things together. We walked out with exactly what we wanted with significant savings. We did this with my other in law a couple of weeks and they were very helpful. Staff was great and we thank them for their help. read more

For those who have not been here, it is similar to the DMV next door. You walk in, and check in and get assigned a number. You then sit around and wait. And wait. And wait. They go through the list and it's first in, first out. Once you get helped, it's less than 5 min (avg) until you're out the door. I checked in at 2:43 and didn't get called until 3:10. There was a person checking people in at the front, but making people use the "self check in" tablet. I understand the purpose of a greeter but I didn't feel "greeted," just acknowledged. I was there to swap out an old modem. 27 min wait. I was helped by Torrence. Helped me out but seemed a little stiff. Polite but scripted. Did what he needed to do to get me off the queue. Lowered my bill a bit to get the promo rate again and I was out the door. Nothing special or making me want to come back. The only reason to is because this place took the place of 2 or 3 area locations. read more

I can honestly say, stopping by this store was the first positive Comcast experience I have had in years. The store is updated and incredibly interactive to entertain you while you wait - which is appreciated and a huge upgrade from previous store locations I have visited. Loretta Vargas helped me, and was beyond my expectations of a Comcast representative. I was only returning one cable box, and during our interaction she asked me about my service, looked into my package, checked to see if we could lower our out of pocket expense anymore, gave me tips, and let me know where I could look into getting the new xfinity remote. She answered all of my questions, and when I complained about the service, I felt like she actually listened and helped -- which is rare for Comcast. Moving forward I will definitely make the drive to this store rather than calling the toll free number. read more

We came to the store looking for better cell phone rates. We went through the process of signing up for Xfinity mobile. We had difficulties getting our phone numbers switched to the new service. We were told it wouldn't take more than 24 hours. After 48 hours, multiple calls and visits to the store the issues were resolved. After agreeing to the service we learned the only option for payment was automatic bill pay, something we are not comfortable with. This was never disclosed to us when we agreed to the new service. After much frustration we switched to a different service provider but were charged a $35 restocking fee for each device that we had barely used. We sent multiple emails to store management with our concern about the fee and received no response. We returned the devices only to be told they couldn't wave the restocking fee. Our experience was awful and despite several errors on the company's end we were out $70. I would never recommend this location or xfinity mobile services. read more

Xfinity as a company is the most frustrating thing I've ever dealt with. So much so that I'm literally writing a review for the first time to hopefully prevent a few future customers. Im a young newly wed personal trainer so is not like I want to spend time complaining or being negative. So to be "politically correct" to the sensitive ones - COMCAST & XFINITY ARE "performing and executing unethical and dishonest business practices, which includes the exact definition of stealing - deliberate taking of their loyal customers money as well as unlawful sharing of extremely personal information ...say a..SOCIAL SECURITY NUMBER?!?" Gotta love money right? People get really weird and put an odd amount of systems in place when it comes to the acquiring of as much of the green as possible only resulting in such bad "Karma" that their soul is crippled for eternity, and while their rubbery flesh walks this Earth there will always ube a void in the depths of their chest knowing that they (every Comcast employee, manager, or any position there) Dont really care. They just don't and they have to act like it. I called and optioned the "billing and technical support" number and kept dead ending for over 2 hours and even if someone did Answer it's not like cancellation or a refund for stealing puts any commission in their pocket, right? SO THEN I OPTIONED THE "NEW CUSTOMER" NUMBER AND WAS ON THE PHONE WITH SOMEONE IN 15 SECONDS. Yeah...it's so bad that this is legitimately the only and longest review I've ever done just to go out of my way so that either employees or the creator of Comcast's policy reads this in the slim chance - or if even one persons reads this who was on the fence about who their carrier should be. Don't even bother going to a store. They just basically word their way around you to leave and call customer service again. Good times. For comcats use only: 1S481 And NORMAN THE EMPLOYEE # 3i- Hope you see this :) ILL NEVER STOP BABY IM AN ATHLETE OF DOOM read more

Terrible. Internet is fine, but then they doubled my monthly payment with no explanation. Trying to get someone on the phone is a nightmare. I'm not even sure I will get back the $100 they made me put up initially that I was to get back after a year. Terrible all around: customer service, billing, policies, etc. read more

I must say that each time i have been there i have dealt with some form of attitude right away, before even saying hello, from the front desk people. I get the line of work, i was in customer servie for some time, but guess what, it's your fuckin job. smile a little. People are also having bad days and even though it is no excuse for anyone to talk to you like garbage, maybe you will brighten someones day or diffuse a bad situation by just being extra polite. Other than that i have had some pretty good people help me out. It's the closest to me so i f i need to go into a comcast location i will still go here rather than going out of my way. read more

The place where things get done! I have been there 2 times so far and each time I had a good experience. I have found that calling does help when I am trying to troubleshoot or something associated with that, but I prefer face to face customer service anytime I am able to receive it. The wait was not very long at all. I was signed in upon arrival and serviced within 2 minutes of my arrival! I was a bit discouraged with comcast it seemed as if my bill was super high and i wasnt getting very many services!! By the time I left the store I was getting the X1 operating system, a DVR, more channels, a house phone, higher internet speed, movie channels ALL FOR CHEAPER than I was paying! read more

Run your credit without your authority and after you calling corporate they are not responsible for that. Stay away from this store

I live in Palatine and have had the service for about a year. Then one day the TV was just a black screen, no channels. I called the 800 number and they sent out a service guy the next day. He found some loose connection and fixed the problem. On the next bill they charged me $ 60.00 service fee ? I called to complain and they told me that's their standard service policy and fee. I refused to pay the $60.00 and they switched off my cable. Not Good Business. I have since switched to another cable service with cheaper pricing, and more channels. read more

Customer service is not bad here the employee is willing to help and listen reason for 3 stars is due to the very long wait times almost always up too 45 min long! They could get more workers due to the amount of customers they have coming in and out at the store. Like I said the staff is very helpful I've had not problems in getting help. You do have to get a number before you do anything and will be called accordingly. The efficiency of the store is not the best but it sure beats holding on the phone and at least this way you can exchange your receiver and get the equipment right away that you need instead of waiting by mail read more

Xfinity has horrendous customer service!! As a 25 year Custer I am pulling the plug!!

I recently visited this Service Center on a Tuesday. It was busy but I was greeted immediately by Tavo who was friendly and ready to help me. I was exchanging equipment and he handled it quickly and knowledgeably. Gave me a few valuable tips and I was on my way. All round great experience. read more

Aggravated with Xfinity. They tried to sell me on upgrading my cable box, to include voice activation. Not sure if they gave me a recycled box. Every Sunday afternoon, or whenever the weather changes, or it looks like rain or snow...the stupid Xfinity goes out. Have already taken the box back twice. Picture freezes, sound goes in and out. I HATE XFINITY. read more

I went in after making an appointment to exchange a faulty iphone, thinking it wouldnt take long, because it appeared to be a fairly simple issue to resolve - I turn in broken phone and receive a new one in return. I ended up leaving the place 90 minutes later with frazzled nerves and a giant headache. The level of incompetence is astounding. I have had nothing but abysmal customer service experiences with Comcast in the past and this was no different. read more

Super busy store that is seriously understaffed. My issue, there are 14 people in front of me waiting, with only FOUR store employees. I feel even worse for the 8 people behind me. After 73 minutes of waiting, it's my turn. Staff is nice. It's not their fault I realize, just insane to wait so long. read more

Xfinity Store by Comcast - Overflow of customers, very little staff. Be prepared to wait an hour or more. - Internet Service Providers Near Me - Schaumburg, Illinois

Here's my experience with Comcast Xfinity cable the graphics of the cable or excellent very rare with downtime great features with the free movies. The only thing that I dislike is the customer service I've been hung up on I've been lied to. And then when I talk about how bad their customer service experience was they always told me they can never do anything for me so what did I do return all of my equipment and stop giving them service sometimes it's all about making people happy in order to keep long-term relationship with Comcast out of all the cable companies they probably got the worst customer service I would not recommend it to anybody not even my worst enemy read more

The only reason why this place is getting 2 stars instead of 1 is because of Dan. Because I had to wait so long, he lowered my internet bill even more than the people I talked to on the phone (his deal was much better). He was so friendly and upbeat even though I'm sure he had to deal with numerous crabby people before me. Once he called my name, I was in and out of there in a few minutes. However...why in the world do they only have 4 people working there when they are THAT busy?? We shouldn't have to wait 35-40 minutes just to return a cable box. I understand they closed a few locations, so this one is much busier now. But...that means you may need to hire more people for this location (that's a hint Comcast). Luckily they have quite a few places to sit and wait. They checked me in right away, and eventually I was able to see where I was in line up on the screen. Numerous people were complaining about the wait, some people even left (and they weren't happy). read more

Okay, so it's new, they have ipads and they all wear new comcast polo shirts...now lets get down to business. Needed to swap a tv box. They were out of the model I needed, so I asked if they put me down for one and call me when they get more inventory, they said "no, you have to come back to the store to check." Come back to the store?? I told them that wasn't customer friendly. Tried a different tactic and asked if I could call THEM to check and the guy says "no, we don't have a direct line." I said "brand new retail store, first in illinois" and they didn't have a phone? The guy said "if we had phones we'd have to answer the phones all day" -- so rather than answer phones (while being paid) the guy would rather customers take PERSONAL time, get in their car, drive to the store and PRAY that they have the items they need in stock, otherwise they'd have to go back home and make ANOTHER trip another day. I said well you need to hire some phone people, to which he replied "that's what the 800 number is for". So I said "if I called the 800 number would they be able to tell me if they had the model box I needed?" He said "no, they could tell me if they had boxes, but not the model". And they wonder why they won "WORST COMPANY IN AMERICA 2014" at consumerist. read more

This truly is the worst company I've ever dealt with. After waiting AN HOUR to simply drop off a modem, the worker told me he would give me 6 months of HBO for free. I called Comcast to verify this the next day, and they stated that he had no right to tell me that because it was impossible to do. I asked for his name to file a complaint and they said they have no record of who accesses my account. That is a straight out lie as I know someone who previously worked for this company. They refused to give me what was promised and gave me the rehearsed corporate-given script about their apologies. I tried to call the center directly but of course there is no number. When my package is expired I am leaving their service. Beware this place. read more

Rudest , most arrogant staff and management I have ever come across. That manager should be fired ! Not once but this the 2nd time. It's apparent they dont like their jobs or to help people . Corporate should come In and teach manners, customer service 101. They love to create scenes and act out like children . If you hate your job then leave! Don't take it out on people who are trying to give you business. Never again ! read more