No one was at the front desk to help. There were no more than 20 people in the place, with about 8 reps, but it took almost an hour for someone to help me. The worst part about the wait was I was next in line, the person in front of me wasn't coming when called, so the rep called my name and number. Just as I stood up, the guy before me comes forward... he just hadn't heard his name. No biggie. So I'm next, right? Yeah, no. 20 minutes later, she finally finishes with him, then skips over me to help the person who was BEHIND me! Another 10 minutes go by before I was helped. I was coming in because there was a fire in my apartment building and we had to vacate. Unfortunately, we didn't grab our cable box on the way out. Fast-forward 4 months and Comcast ups my bill (yes, I had been paying every month since the fire - $18 each month just to keep my account on hold, and suddenly it jumps to $127!!!) I call in to find out why the bill went up, and to speak to a supervisor about my situation, am on hold for 20 minutes before a rep answers and I ask for a supervisor, I get put on hold again, and I hung up after another 15 minutes because I couldn't wait any longer. I figured I'd just call back later. but before I had a chance to, I start getting texts to return the equipment! The rep had just canceled my account! I can't get to the equipment, it's in the apartment building still, which I can't enter, which is WHY I wanted to speak to a supervisor in the first place! Too bad. I'm told at the Xfinity store that they can't reinstate the account, so I MUST return the equipment, pay for it, or face collections. Over the next few days, while we're trying to make arrangements with the fire repair company and the condo association, begging them to let us in to retrieve this box so we don't have to pay $150 because Comcast can't find it in their hearts to WORK WITH a customer of TEN YEARS after they've been made homeless through no fault of their own, I get called THREE TIMES asking where the equipment is. I've had to explain to EIGHT different people what's going on. They seem to be incapable of either placing notes in the account or reading them. read more

This company should get no stars. I waited 20 minutes to return a modem and to make matters worse Cashier 110 just stood there chatting with the help. I timed how long the transaction took when he finally got to me, 57 seconds!!!! Seriously he could have done that the minute I walked into the store. But it wasn't just me waiting, there were two others who obviously were waiting even longer. One man just got fed up and left and a woman and the gentleman with her stormed out of the store saying " you people don't know what you are doing...I am done with Comcast." Add to that while I was waiting, I watched as one representative was dealing with a client and then watched all the others gather around..? What? They had no input, they were just killing time while the customers are literally 5 feet from them waiting to be served. They need a real manager at that store that can whip these employees in shape. Do you know how satisfied customers would be dealing with efficient personnel? Get your act together Comcast....seriously. read more

Disgusting. Comcast has made it into the category of big box stores with no customer service. Left when I realized I had a one-hour wait just to exchange a box. read more

Rude and condescending sales people who care nothing about customer service. You are a dollar sign nothing more. I'm going to arrange another provider I've had it. read more

I'm not going to waste by time with a long review. Comcast is awful. Don't give them your money.

So I was an ATT customer and decided to switch over to Comcast, and man was that a mistake. I had to pay a technician to come in stall the modem only to find out he installed it incorrectly. I called Comcast and they told me I had to go to xfinity and get a new box because the modem box is defective. After a long wait, I finally got my new box. When I took it home to install it they said the box cannot be activated because it hasn't been reset and is linked to another account. They said I would have to take it back to the store have the reset it and come back home and install it. I wish they would make it easy on the customer and make sure that everything is working before the tech leaves after installation! read more

1 hour wait regardless of issue. Returning equipment is treated no differently than any other issue. I counted 36 people waiting and 5 employees. Quite a bit of people walk out as soon as they hear the wait time. read more

I was afraid to come here to return my equipment when I read the reviews and saw it only had 2 stars. But I have to say, this place is great! Yes it's busy, but it far exceeds the Comcast location on North Ave. in Chicago that I'm used to! No waiting in line. Take a number, relax, sit inside or outside, walk to the stores next door to kill time, and check to see where you are on the board in line. They take your stuff when you walk in so you don't even have to carry it around. This was the easiest equipment return setup I've seen. read more

Stopped in to drop off some old equipment. Didn't have to wait long to be helped. The place was busy but they had enough employees there to help everyone. Only complaint was that it was very loud in there. Hard to hear the associate when you were talking. read more

Walked in to replace my Router. 20 minutes later walked out with a new Router and saving $50 a month. Not bad. :)

They were pretty helpful, ended up returning my equipments the other day.

The wait time here is horrendous! Came here on a Tuesday afternoon on my lunch from work just to return a modem. Burned up my whole hour lunch just waiting. Not pleased with this location. read more

Got here on a Sunday around 11:50am as they opened at noon. Within minutes, there were already 14 customers. Thankfully, I was number 5 on the list. I waited 10 minutes and then the service cancellation process was rather quick and painless. I ended service not due to bad service or pricing but because I was moving out of the Xfinity coverage area. read more

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Place is nice, but the sad part is they always don't have enough staff to help people out. Wait line is long too.

When you have a monopoly you can provide crap customer service and people are more than willing to say "thank you sir, may I have another." I'm not one for expanded regulation, but these a-holes should be fined for the crap customer service they provide. read more

The ads that say they are rededicating themselves to customer service are a joke. Xfinity forced a self install of a new router 6 months ago. After the "10 minute" - really 30 - install I returned the old one. Now they charge me for it, said I didn't return it. I have the receipt. Mistakes happen, the true pain is that it took 45 minutes on phone and chat to get it resolved. Where's the Customer Service? read more

Thee absolute worst!! After bringing 2 new cable boxes to be hooked, I only have one working cable box. The one that was hooked up just needed to be split off my previously installed internet. The other box they brought was the wrong one and the guy didn't want to run the cables through the wall. Ok, no big deal, just leave the box and I will run the cable myself. So I go to your store to exchange the WRONG BOX YOU BRANG for the correct box. The guy on the power trip behind the counter with the worst customer service who clearly doesn't like to fix problems immediately told me they don't have the right box and I would have to pay for it to be shipped and have another tech come out. Why should I have to pay because YOU couldn't do your jobs right the first time? read more

I have never been impressed with the customer service with Comcast but I have always had pretty good luck in the stores. I had called last week to cancel my account because I'm moving. I went to this location today to drop off my hd cable box. The wait was only a few minutes which impressed me as I've seen the lines out the door at other locations. I worked with Joe who informed me that my account had been transferred (to where I'll never know) and I told him I was on the phone 45 mins last night to close my account! He apologized for the error and took care of it for me right there. He also told me the remaining balance on my account which I was told I would have to wait 4-6 weeks for when on the phone with customer service for 45 mins. Needless to say for any future needs from comcast I reccommend going in the store before calling! read more

An hour wait to change a box out and the rep tries to sell me 8 different packages confusing as hell. This place is pathetic so avoid at all costs. read more

Internet works the majority of the time, as does the phone service (not that we ever use the landline). Our cable, despite many cable box exchanges (they all look like they fell off the back of a truck) has yet to work after over 2.5 years. We finally gave up on the cable and cancelled all but internet. read more

Monday 8pm lady on the phone sent a signal that fried the cable box. Tuesday went to get new box because the earliest appointment was Friday. Box was bad. Wednesday went to get another new box. this one doesn't power up. Bought an antenna from walmart, I'm done... watching HD TV Simpsons. This Schaumburg shop so far has shrink wrapped broken boxes in stock. my opinion is make them power them on before you leave.... read more

After almost 2 years of not having this joke of a provider and zeroing out any remaining balances , I get a bill from a credit agency today stating I still owe them money. Even after proving proof that I owed nothing to Comcast they argued and said I still owe them. U can suck it Comcast! cause u will never see another dime from me. U piece of shit company. Jennifer 8.( is her id # she was absolutely useless in helping. I don't care if Comcast was the only provider around I would rather live in the Stone Age than deal with this cock sucker company. Go fuck yourselves with a splintered plunger handle. read more

This place is a poster child for poor customer service. It's probably not just this particular location but Comcast/Xfinity or whatever they call themselves these days. The company can't even decide on their own name. I walked into this location and it was immediately apparent that it's geared toward generating sales as opposed to properly dealing with customer equipment and service issues. There's a desk in front with no person there. There was some cryptic sign about "signing in", but It was impossible to know exactly what that meant. With other references to sales, I assumed the signing in was for parties interested in seeing salespeople. They have several counters that appear to be for service. I went to one of the counters where another customer was being dealt with, and it was a lengthy process. I stood behind the other customer for ten minutes or so, until another patron volunteered that I needed to obtain a number at the front desk to receive service. NOWHERE WAS THIS CLEARLY INDICATED BY THE SIGNS IN THE FRONT OF THE STORE. Moreover, the clerk behind the counter who saw me standing there could have said something right away and didn't. After properly registering and being given a number behind other customers that had come in after me I was subjected to a long wait (nearly a half hour), to exchange a defective cable box and remote. This episode took place midafternoon on a Thursday when there wasn't that much foot traffic. I can imagine how bad the waits are on weekends and in the evenings. When I was finally served I was told they could not replace my box with a like model. Instead I was offered what appeared to be a convertor box from the 1980s, about five times the size of the previous box. To add insult to injury, I was NOT informed that I had to phone Comcast in order to activate the box once it was connected (I was an existing customer). Obviously, the company needs to spend more money either to add employees and provide better training at their existing service centers or to open additional locations. They're unlikely to do so as this means spending more money and possibly hurting short term profits. As I understand they've gone in the opposite direction by closing service centers. They don't have the foresight to realize that with abhorrent service like this they are bound to lose substantial business in the long run. read more

Amazingly BAD customer service. 45 minute wait, no where to sit, no public washroom. No one to greet customers & those standing at the counter are ignoring new customers. There isnt even a place for the elderly to sit. The couple in front of us have been standing for 40 mins & I'm pretty sire they r on their 70's. The have 3 people (including the manager) standing in front of all of us breaking down boxes. I wish i could add pictures. Hello AT&T! I'm done with comcast! read more

If you are thinking of changing your cable box to "X1". Think again! No! repeat. NO! 30 second ahead button (commercial skip). Since they are in the content production business they want you to watch the commercials. Very disappointing. read more

I used to think very highly of Comcast, . It seems like I have been calling them once a month for something. I have Dish at my other home... I've never called them in 18 months plus the signal is just fine in the rain and snow. I can get a Dish installed today... and I should. I have been a Comcast customer for a very long time. Maybe time to save money and switch. I do not like the X1 system. Was quite happy with the original set-up. More isn't always better. Live, learn. pay too much. read more

Long story short, I waited 40 minutes for one minute of employees time. There were 11 numbered counters, but only four employees, so I think a lot of this could be resolved by just staffing the place better. read more

We installed our own equipment that was shipped to us and asked that we return the old equipment to the Xfinity store in Schaumburg. WOW - this sounds so easy. I get to the store and told the greeter I wanted to return Xfinity's equipment. I was told there was at least an hour wait. How can that be - all that needs to be done is to take the equipment and my name! The greeter also graciously (not) informed me that if I left the equipment that it would be no problem - except that in two weeks I would receive a BILL for the equipment because I chose not to wait. One would think that with all the negative remarks about this facility on Yelp that Xfinity would do something about it. Today, I am going to look into a new internet service provider. read more

Came in here today and the girls working were so nice. Offered us water or treats if we wanted some. Told us we'd get called by a rep and sat down. Literally sat down for a minute and we were called. Super friendly staff and very low wait time to drop off equipment today. Thank you for the quick service and friendly staff at Schaumburg. read more

UGH just once I wish I could be told something and not have to record or write it down in order to prove myself what they said. Biggest liars ever. I thought a contract is a 2 way deal right. Well, apparently only the consumer has to keep their end of the bargain. Comcast can raise their rates every month yet they made us sign a contract. Nice way to not earn respect for your customers. read more

My Internet stopped working on AUG 23TH. I called the Comcast tech team which looks like is based overseas and they were not able to fix it they opened a ticket on Saturday and was guaranteed that a tech guys will be at my place on Sunday morning and change the modem. spend 1 hour on phone I mentioned them my phone e line was down due to no internet . So they need to call me at my cell phone on 773-771-7687 Sunday morning passed by no one came . I called them they said they have expedited the ticket and someone will be there by afternoon. Non once came on Sunday 24th. I called in the evening a supervisor reopened the ticket and assured me someone will be there on Monday Morning 25th and fix the problem. Since they are based overseas they cannot talk to dispatch team in USA . So I need to wait till Monday- spend total 4 hours on phone. again I mentioned them my phone e line was down due to no internet . So they need to call me at my cell phone on 773-771-7687 Monday afternoon 25th Aug passed no call and no one came again a lie Again I called supervisor gave me the same story. This time i personally went to the Comcast store and bought the new modem. Spend countless hour with the tech team to set up new modem. But there was no signal coming. They assured me again and opened up a new ticket with highest priority level given a tech guy will be coming to my place on Tuesday morning- I spent more than 3 hours to get this set up. again I mentioned them my phone line was down due to no internet . So they need to call me at my cell phone on 773-771-7687 Tuesday morning no one called or came to my place again a lie. I went through the grinding and called again they told someone will be there by noon. No one called and came till noon. I called again in noon at 12.30 and also on the other cell phone call your customer care dept. which was transferred to billing I explained them my problem. They were in conference with the tech team and the tech team supervisor assured me as soon as I hang up I will get a call from the dispatch team in USA. The customer care department from billing was also listening to this?? they felt sorry but could not do anything. I asked them how much time i need to wait they had non answer??? I requested the billing customer service guy to give me the number of the Schaumburg office so I can complain about my problem she was not able to give that. I requested for a supervisor. After 1 hour hold the supervisor from customer service billing came and told me he cannot do anything other than transfer my call to tech team . I asked them how much time i need to wait they had no answer??? The called got transferred Again to tech team I went through the same grinding and frustration with whole team and requested to speak to a supervisor after 30 min wait the call was disconnected . It 3.15 know was on phone 2.30 min nonstop without any help and none called me again a lie At this moment of time I feel so frustrated , irrupted, cheated, humiliated and insulted by you guys. You wasted my time my money and tested my patience. My phone is disconnected due to no internet and I have no hope left. I feel like coming to your Schaumburg office and dumping your modem in front of office and throwing away the garbage box and service. and letting know everyone in my community and friend circle what kind of service you offer. I would prefer AT& T any given day than your service no matter they might be little slower. But they know customer service and there teach team no how to solve issues. I made a terrible mistake by cancelling my service with at& t and gave my business to Comcast. If you have any shame left pick up your junk pcs of crap my house and garbage it. I will go with AT&T. read more

The Xfinity Store on Golf Road in Schaumburg, IL has to be the single worst store the company has. I have dealt with Comcast in the past, and as many people already know, their customer service is not known for being the best. The store on Golf Road has set new lows for the entire service industry. The wait time at 6PM on 7/22 was over 30min. I was there to pick up new equipment for an account I had just ordered online, Internet, and TV. Upon entering the store, the iPad for the sign in was broken. The man at the front desk was quite lax in greeting customers, if he did so at all. A woman approached him, and wanted to speak with a supervisor. The man at the desk explained there was no supervisor there, nobody there got paid mor than the other, and that they all had the same job title. The woman said "there is nobody in charge at all?" The man replied "I don't know".... is this even possible?! I had to interject in his side conversations with a fellow employee just to be acknowledged. Finally, 42 minutes after I signed in, a man called my name and pulled up my new account. The information he had was different from my emailed receipt. I was told the service I signed up for wasn't even possible. ($.50 secondary rooms) Well, it is a thing. I started to ask questions. My sales clerk, whom all I have to go by is Cashier P+H, started to become frustrated that I was questioning why is didn't match up with my online receipt. The man began giving me short upset response with obvious frustration in his voice. I questioned why he was upset with me and he denied. I had a few more questions, and he asked if I wanted the equipment or not in a most annoyed voice. I stated that if he were having a bad day that was fine, but to not take it out on me, and he said "I'm done with you." He did not say another word to me for the remainder of the interaction. He got my equipment, and I left. 3 days later (today) I get home from work, and none of my equipment works. I call customer service, and they said my account shows no equipment at all...... HOW IS THIS POSSIBLE?! I am filing a corporate complaint tomorrow, as well as at the store. Its unfortunate there are people out there that would do anything for a job, and all this place has working there are bums with zero customer service skills at all, and should quit or be terminated immediately. read more

Very friendly. Quick service. Tammi and Andre were awesome helping me out!!! Highly recommend coming here.

Store opens at noon on Sunday and there is a line outside when I got here at 11:40am. Get here early!

This review is actually for the Corporate Business office located off of Meacham but Yelp did not have a listing for them. Last year I purchased two companies and moved them along with my current companies into one large facility. I met face to face with a Comcast sales person on December 23, 2014 to explain in detail everything that needed to be done regarding transferring my phone and internet services. Today is June 9, 2015 and I still am waiting for upper management to return emails and phone calls. Everything about the installation, billing, etc. was completely mismanaged and I was lied to repeatedly. While I understand that their company is very large and doing business internally is a challenge, I have never ever in 25 years of being in business been treated so incredibly badly by so many sales people, managers, and supervisors. I actually had to show up at their local sales office off of Meacham in order to get anything resolved because no one was returning phone calls or emails. I do not understand how a company of this size can operate with such incredibly bad customer service and how anyone can go to work there with such a huge disregard for other people. My last communication was with Lee G., Senior Director - Sales Operations and Support last Monday June 1, 2015. He told me he would get back to me within 24 hours and I emailed him again yesterday and all I received from him today was an email saying he has composed a formal response and it is in internal review. read more

I had a terrific experience returning equipment on July 28, 2106. I arrived 20 mins before the doors opened and was the 20th person in line already. This office has about 15 people working the stations. From the time I walked in the door to the time I walked out the door took only 6 minutes!! My service rep was Melanie. She was very cheerful and friendly. I was dreading doing this based on some of the reviews I read but I was very pleasantly surprised! Thank you Melanie for a great Xfinity experience. read more

DON'T WASTE YOUR TIME! Terrible customer service, their employees don't know the system and how it operates, manager will waste your time over and over again. Not worth your time to stop in the store and or deal with xfinity at all. read more

The worst customer service experience ever. I only switched as ATT U-verse was not available. After 10. Support calls and 3 tech visits I am here at this service facility. The wait is over 40 minutes just to drop off the equipment. Stay away from xfinity Comcast read more

Walked in and we were on a list of 14 and we thought OMG but they moved fast and 15 minutes later it was our turn. Great job very efficient!! Jose was great!!! read more

Avoid this store and this service, if possible. Disorganized, long lines just to return equipment. Who ever thought this system seriously needs to reconsider this unorganized, ridiculous mess. Waiting behind 75 people in line on weekday. Please respect peoples time and open more stores or better yet; impliment a more realistic return system. The dmv next door is less crowded and is a funpark compared to this place. read more