Josh, Isreal and Andrew took excellent care of us by going above and beyond to make sure we had the equipment we needed to resolve our WiFi box issue. Thanks! read more

Previous visit had been torturous, but this visit on Sunday was pretty decent, I just needed to swap out a modem, when I first got in I had no idea what to do or who to talk to. I had to ask sitting customer what we had to do and they said approach one of the employees and give your name, so as I walked to a employee who was working with a customer asked my name and had me sit down. After 4 names were called I was next, the associate was friendly, quick and excellent, got my modem and spent 2 minutes with him. Had a good visit. Maybe Xfinity should have a sign telling customers to tell any employer to give their name so that the customer doesn't feel awkwardly rude. read more

XFINITY Store by Comcast - Outside Sunday - Television Service Providers Near Me - Santa Maria, California

NO refund at all for balance of month. Then when I had to start the service back up at the same location, I was billed more and it went up again the first month. Always have to wait for 15 minutes and MAYBE I get to talk with a real person, but mostly get AI bot pushed on me. So frustrating. CUSTOMER SERVICE IS BAD! read more

I'm not finished at the store but so far so good they have taken very well care of me with my startup as I still need some services but I've been gone and they put everything on hold for me and I appreciate that very much the sales person and the manager have been very good to schedule and reschedule for me. I appreciate it very much. read more

Absolutely Outstanding Service at the Xfinity Store! I had one of the best customer service experiences I've ever had thanks to Israel and the store manager Josh at the Xfinity store. I came in looking to switch my cell service from Verizon to Xfinity, and honestly I expected the usual stressful process that comes with changing carriers. What I got instead was an experience that was smooth, professional, and actually enjoyable. Israel was incredible from the moment I walked in. He was patient, knowledgeable, and took the time to walk me through every step of the process. Switching carriers can feel complicated, but Israel explained everything clearly, answered every question I had, and made sure I felt completely comfortable with the change before moving forward. He never rushed me and made the whole process feel effortless. On top of that, Josh, the store manager, stepped in to make sure everything was absolutely perfect. You can tell great leadership when you see it, and Josh runs that store the right way. He checked in, made sure the transition was seamless, and you could tell he genuinely cares about the customer experience and his team. What could have been a frustrating afternoon turned into a surprisingly great experience. My phone transferred smoothly, my number ported over without any issues, and they even made sure all my settings and services were working before I left the store. The level of professionalism, friendliness, and attention to detail from Israel and Josh was seriously next level. If you're thinking about switching to Xfinity Mobile or need help with your service, this is the team you want helping you. Huge thanks again to Israel and Josh for making what could have been a headache into a 5-star experience from start to finish. Xfinity is lucky to have people like them representing their brand! read more

I was very unhappy with my service after multiple times calling about the poor service I was getting and the rudeness of the customer service. I canceled my service with this company and the day that I did I turned in the equipment at the store. Walked it inside and gave it to someone with my account number. Today I get a call telling me that they still are waiting for the equipment. Even when you go in and do it exactly the way they tell you to they still find a way to mess with you. Maybe they want my first born child who knows.... Ridiculous never again Xfinity never again read more

This is the 2nd time my bill went up. I went from $80 to $118. You are a monopoly and keep raising the price. GREED.. read more

Anything Xfinity I would run away from as fast as humanly possible. The "service" provided is unbelievably spotty for phones outside of five feet of the modem. It took a week to set up service in my house only for it to not work at all. The cost of the product is ridiculous for what you are getting. They have cancelled multiple service requests. All we ask is the internet we are paying for. If you can get any other provider regardless of cost, do it. Don't think about it, do it. It will take days to get a live human being on the phone, the store has zero answers for service. The speed of the internet is so slow. I'm about to use the modems and equipment as target practice. This is the worst company I've ever had to deal with when it comes to a basic internet connection. read more

Concast made a whole new page because they didn't want to claim the original one which somehow has even a worse rating than this one. I'll echo my previous review several years later because no matter how much things change - this location will always come up short when it comes to helping the people of Santa Maria. Equipment issues, it seems that Concast just wants people to come into the stores to be sold to by lyin' reps and never receive the actual equipment they were supposed to receive. I helped my mother navigate the ever-increasing confusing service offerings of Concast - website was crashing throughout my order. Even the modem didn't work, my mom had to get a new one shipped to her. Tons of issues, nothing is ever easy with Concast. Eventually I was able to sort everything out and get a helpful rep on the phone. Avoid the retail location if you can, they somehow outdo the already disgraceful Concast brand. read more

Zero stars would be more appropriate. Xfinity was bought out by Comcast--and Comcast cares NOTHING for its customers, only its' bottom line in making money and squeezing every penny out of Xfinity/Comcast customers. Then, just "try" to switch carriers, to a less expensive more responsive company, and they will make you DRIVE to an Xfinity store to get your "release pin" to go to another company, even though that company is a round trip of four hours away!!!!!! Reported them to the FCC--which everyone should do. Their website does not work properly and will not give the pin they say it will---it is a vicious circle. The best thing to do is not become one of their victims in the first place by not becoming one of their customers! I have spent days and days trying to get this "release pin" and just got off the line with what she said "is the end of the line" and she did nothing other than to tell me that I "must go into a store to get the pin". What kind of crap is that? That discriminates against old people (me at 76) who don't drive and there are no close by stores to Uber to or bus to. Only the 4 hour round trip to a store in Lompoc, CA. Please, everyone report them to the FCC. There is a free easy form online. If you cannot do that, then don't buy a phone or sign up for their service. My guess is they are on the way out anyway. Doing business this way assumes we are all stupid---we are NOT! Buyer beware!!!!! read more

do not ever go here!!!!! purchased a brand new phone on nov 29 2025 and spent 2000 for a new phone and service. phone started acting up after 5 months and they told me that its not their issue to fix and told me if i wanted i can just purchase a brand new phone bc i paid my current one off. all managers are awful will laugh in your face and dont care once they have taken your money. especially do not speak to andres zepeda the "assistant manager", he is completely useless!!! read more

Do better Xfinity. As a driver you represent the company. No need to park like this, there was a lot of empty parking here. read more

XFINITY Store by Comcast - Employee driving this vehicle does not know how to park. Blocked me in my car. - Television Service Providers Near Me - Santa Maria, California

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Always helpful, kind and efficient. So far every experience and encounter with this store has been wonderful!

Ahhhh....I switched pro vders in hopes of having better service. Got new service. 4 days later...I'm on another 2 hr call.....still no internet. read more

DO NOT RECOMMEND! We just switched to xfinity and I regret it. I had never had a dropped call , now I can't use my own phone in my own home in the kitchen in parts of the living room in parts of the bedroom to make a phone call because the service is terrible and it keeps dropping calls. I have reached out to Josh in which I was told is the manager and he had me reset something but that's not the problem. I have reached out again to him and to the store and I'm not getting any answers. This is very frustrating. read more

The connection constantly drops and its slow. Im paying $80 for internet and i was lied to about a deal. Even with the discount the gov gives to poor ppl. You guys still managed to make this expensive for me while you get gov funds...Gluttons. When this contract is up im heading to tmobiles internet. I cant stand comcast or xfinity. And, There is no tech support. It is automated. read more

Thank you Xfinity and especially Daisy! It was a great experience all around. Low prices and easy setup. Terrific customer service! read more

there wifi sucks i have to turn off my wifi when surfing the net with my phone and i am sitting right net to the modem if there was any other internet provider i would be gone read more

They lie. There's not much more to say except they lie. Don't trust anything they say. This company is the worst!!

Worst Custumer Service The Agent Refused To Help me when I asked For his first and last name he simply ended the chat look at the images below ima gold member been with this company for years!!!!Worst Custumer Service Agent Jebestin!!!!! read more

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Why does the customer service reps always go on break after helping 1 customer and the lobby is full of people?? You would think that sloths worked at the stations since the wait times are similar to the local hospital ER room For the prices that we are bring charged as customers, the customer service should be better... Guess it's either this BS or get a dish ...same BS tho read more

Came in with a broken phone, left with a broken phone. Only solution was to purchase a brand new one for 1200$

Extremely slow and expensive. This connection is one of the worst I have ever used. I feel like I'm using a 56k modem.

I love Lupe Acosta, she gave me a better modem for WiFi dead spots. But I hardly go into the store. 5 stars to Lupe!!! The automated phone people are not so helpful. 2 stars for 1800 #. They can really frustrate a person. read more

Horrible isp. The connection drops a lot. This doesn't just happen with me but ppl i know with xfinity.

Avoid the store at all costs. Avoid the store at all costs. Don't fool yourself into thinking an appointment will change anything. You will still be standing in line with all the people that don't make an appointment. Avoid the store at all costs. Xfinity for TV and internet is the most expensive media services I have ever had. You pay more and get less. The internet is unstable. I am glad to be leaving the area and back to the land of Charter. read more

If I could give zero stars I would. WORST CUSTOMER SERVICE EVER! Xfinity is literally the WORST. You can't call and talk to a real person. The texting/chatting agents can't help. The people in the actual in-person store can't help. You make an appointment and they don't show up. I waited 3 hours! When I talked or texted with 3 different agents who all told me to do the same thing! It didn't work the first time, it's not going to work the 2nd or 3rd! They are useless. It's NOT my equipment, it's your service to my house. I have wasted over 8 hours at this point and my internet still doesn't work. read more

In store service is horrible. I was first in line for 15mins and they help all 3 people behind me, while I was still waiting. So disrespectful read more

XFINITY Store by Comcast - They suck, xfinityMobile isn't worth it. Stay with your own provider - Television Service Providers Near Me - Santa Maria, California

I canceled my service 3 months ago. Still to this day are they charging my card for over $66 dollars. I've done everything to cancel. I'll be doing in again! read more

This is by far the worst internet connection i have had so far. It is slow and overpriced. The company is a republican monopoly. Meaning they make sure you have no other options to any other internet connection in your area. The connection drops a lot. They have hidden fees. The contract isn't cheaper and you will get stuck with their mobile device hidden fee. Horrible company. I think TMobile has an internet service now and when my contract is up. I'm gone. read more

It's annoying when staff keeps you cutting off when speaking. I came in to return some home internet devices and the greeter at the door kept cutting me off from speaking. She also took the items out of my hand rather abruptly. Lack of communication skills. read more

Run as far and as fast as you can from this company!! The service, quality and cost are extreme! They auto bill you and don't deliver!! Horrible company! read more

Quite disappointed with their customer service. When I went in this morning there were at least 8 people sitting and waiting, one customer service representative helping someone, another fleeing to the back room, and 2 employees who apparently thought fussing around with a display poster was more important than actually helping customers. Would give 1/2 star if available. read more

A lot of negative reviews here had me prepared for the worst when I went in on 04/19/19 at 11AM to return my X1 box. The store was not busy at all and I was greeted as the door was opened for me. I was able to quickly return my X1 box and get a receipt for its return. It seemed too good to be true! I did ask the rep to confirm my service has been cancelled and she said it was and I will receive a refund by check in a few weeks. So I either got lucky or Xfinity addressed concerns with the store and things are far better now. As for Xfinity X1 service, way way way overpriced. Close to $200 for cable and internet? Xfinity is the only choice and the pricing shows. The cord cutting continues and now I'm one of those as well. read more

Where do I start? I actually worked for this company in Santa Maria when they were located on East Main Street. That being said, this is by far the worst company overall to deal with. The customer service agents hang up on you, they talk to you very disrespectfully, and they treat you like they think they have a monopoly on cable and internet in the Santa Maria Valley. I paid for my cellular service without fail for 3 years, paid off my device and was ready to finally pull the plug on Xfinity by going back to AT & T. When I went to have my number ported to AT & T, Xfinity released my number but locked my paid off device so I could not use it. I tried for 2 weeks to get them to unlock the phone I paid for and finally decided it was time to just stop wasting my energy on a company that only cares about money and not their customers. I am totally disgusted with Xfinity and their horrible business practices. Santa Maria needs another Cable company in this area to show Xfinity how to run a friendly business and to appreciate their customer's business. This Company needs to be policed closer by the FCC and any other agency that is concerned with Companies that steal from there customers and overcharge on every little thing. Any company that charges you a fee on a self-install kit to have cable or internet should be run out of town. Come on Santa Maria, aren't we better than this. read more

I want to thank Jorge P for his great customer service. He went above and beyond to help my 82 year old mother activate her phone. He was so kind and patient. Very professional and helpful! read more

This lousy ISP is out more than it's ever on these days. I need to switch companies. Tired of constantly rebooting and exchanging modems. They have done everything, installed new lines, you name it, their service is just off more than it's on. read more

I typically never go out of my way to leave reviews but I want to call out Luis who is the store manager. I mean who promoted the guy to store manager? He was very rude from the start and would constantly put words in my mouth. I went in the store trying to work out a new plan but rather walked out seeking a new internet provider. I was wondering why my bill went up drastically and why I was being charged for equipment I never borrowed nor had. He insisted I was wrong, when in fact I was not wrong. DO NOT RECOMMEND. If you do happen to go into the store do not ask for help with Luis, he is unprofessional. One way to spot the guy is by his bald head. read more

After being a loyal Comcast now Xfinity customer for decades absolutely disgusted with their service that we pay a premium for. If we had problems years ago Comcast would have a customer service rep out in a day or two and refund us the downtime no questions asked and thankful for the business when we made the switch from Dish and phone fax AT&T. Now we're thinking of going back. Wi-Fi and streaming might be a tad slower but at half the price with phone and fax there's someone local not in India that's willing to come out and fix problems. Comcast Xfinity are behaving as an overpriced monopoly searching for alternatives. read more

I'm not gonna work with this company anymore.. i drive 30 minutes 2 times just to get my pin and account number and always I have to wait about hour and half and always something wrong read more