Had an ongoing problem with Verizon concerning getting a phone returned to them for credit after purchasing a new phone after two months I went to this Verizon in person and Gabby one of the managers was able to assist me immediately and take care of the problem immediately. Thank you. read more

Went in thinking of a new phone, a very pleasant girl named Mayra helped me! Very polite and helpful! Not pushy or anything. Got a new phone, signed my life away and now have a good phone. read more

Honestly, if I could give 0 stars I would. I walked in, had to check myself in due to short staff, and sat there waiting for over an hour. Just came for an upgrade, had everything ready and knew exactly what I wanted. Got a notification I was next in line, but three people that walked in after me and weren't checked in got helped first? Then finally someone walked up to me an hour in asking if I had been helped, didn't find my name in queue so she added me, with 3 people ahead of me. Got a notification 20 minutes later I am next, just to be told they can't help me because I don't have my ID and they can't use a picture due to AI. Multiple pictures, different background, same ID even in different poses and lighting. Idiots read more

I went in yesterday 8/19 because I've been having ongoing issues with my brand new phone. After receiving a replacement phone that was damaged, a tech on Verizon chat told me to keep my chat open and go into the nearest store so they can give me a brand new phone, as I have been on a second level escalation for 3, almost 4 weeks now. The woman, a blonde lady with blue green eyes was an ABSOLUTE awful person. She didn't listen to what I was saying. Just heard, troubleshooting and said I would never receive a brand new phone, I would have to go to Asurion. I said I have the chat open and she said "oh perfect we can look here too to see what they said" and walked over to her manager, I'm assuming, and another man. They were talking about me like I wasn't there. I KNOW this isn't a phone issue, but that's what verizon support sent me there. She said something and I asked her to clarify and she said "let me say it again for you, I'm not taking your phones and you'll have to pay $3,000 if you don't return them" which is what i was TRYING to do. So I gathered my stuff and left. She made it a point to tell me they would be documenting everything. Good. I called verizon and filed a formal complaint on that person. What an awful human. I work in customer service and to be treated SO poorly by her and the fact that the manager (again I'm assuming) didn't even make eye contact with me when talking about my issues that they didn't even take the time to learn about. How disgusting. My husband and I were planning on buying 2 new watches and adding lines if they would have been even just a bit nicer. But no, I am never going to this location ever again. According to her "never in her 11 years of working here has Asurion given anyone a new phone" we'll lady, the calls are recorded as you reminded me and yes, yes they did. I'm also posting this on Google. read more

Stay away from this store. I wish I would have read the reviews before I went in again. They charged me for two watches when I only bought one. I didn't catch the error on my bill until a few months later because the rep had told me that I would see two charges: one for the line and the other for the device. So I assumed that my bill was ok. When I caught the error, the store said they could not do anything to help and left it up to me to take this on with Verizon. It was a horrible and unfair experience. I had to spend hours on the phone with Verizon and in the end, I never got my full refund. read more

This store is far away the worst consumer experience possible. The employees are rude, they refuse to communicate with corporate even though they are a corporate store. They don't seem to want to sell anything, telling customers to just go to the app. They respond with hostility to simple questions and can't even handle a simple device trade in. POOR, POOR, POOR, zero stars. Corporate should clean house, fire management, most of the sales team and hire a brand new staff. Service was so bad that I made a yelp account just to give this feedback read more

SHOCKING rudeness/hatefulness. This was unlike any customer service. I've never seen anything like this. Three separate associates were directly rude/mean. I am ENTIRELY shocked this could be going on at a Verizon store. HORRIBLE PEOPLE that should not be acting that way at work. read more

Worst customer service ever, Was lied too and when I decided to leave the service they refused to help me and insisted me to call the 611 number. The price is only good for a year then they triple your bill out of nowhere. read more

Wish I saw the revies first before going to this Verizon branch. Carolyn was very rude and seems like she doesn't care about customers. Gave you the order and thats it. Didnt listen to any on of my concerns, no customer service etiquette at all. Too bad Verizon doesn't have Employee Complaint center. The other staff was helpful. Unfortunately due to present times. This branch doesn't and can't do any of your request like protective screen application, which Caroline said "its easy to place, you can do it yourself". They also gave me the wrong accessory which she said it works fine (they gave me samsung plug instead of apple ) I guess every thing is do it yourself + online tech. Save yourself from the drama and try other branch. read more

they are really great, they helped me out when I needed it. they have a nice store. It's clean and has nice products. There's handicap spots if someone's needing that. read more

Gabriella and Christina are the rudest representatives. This is the rudest store. I have never been treated so poorly it is ridiculous. I would not go in here. I will not sit foot in here. They did not honor what Verizon told them to do. They acted like jerks they have attitudes do not shop at this store. Do not go to this Verizon store I promise you you will regret it. I've complained to Verizon Corporate and I hope these two people get fired and the GM as well. They're combative, they act like children (speaking of the management GABRIELLA and CHRISTINA). Christina has been they're for "10 years and knows everything" she said to me. If you've been working anywhere for 10 years you should be at least a manager so you must be pretty lame at your job CHRISTINA. My wife also agreed with me that they are a horrible store and not even worth the time. I cannot say enough bad things about my experience here. read more

They sat me down with a paper for 20 minutes and wouldn't ask me if I needed help. I got up to ask an employee who was with a costumer and he looked at me and said they don't usually help with that. So I left read more

I was so upset with the service I received here. I went in after my iPhone screen was frozen. The customer service guy tried to turn it on/off then told me to go to the Apple store instead. He couldn't even pull up my information to check if my phone was insured because he needs to send my phone a notification and my phone was not working. It's apparently a new policy. They can't pull up your account without your phone being on...? I asked to use their phone at their desk and the guy said they can't make outbound calls. Wow He recommended a cell phone recovery across from them they were able to fix the issue within an hour for $30. Just skip Verizon and go to Cell Phone Recovery down the street if you're phone isn't working. read more

I wish I could leave ZERO STARS for the Betteravia store in Santa Maria, CA. They are absolutely the worst example of customer service. I have ever experienced in my life. The way they treated my 90 two-year-old mother today at her 2 o'clock appointment and literally escorted her out because she doesn't have a Driver's license. Excuse me, most people in their 90s do not drive. But she does have a California.I.D card and the moron that was supposed to help her told her it wasn't valid and they couldn't help her because of a f*cking ID card?? A CALIFORNIA ID IS AN ID! IT HAS HER PICTURE ON IT!! IDIOTS! Then the so called manager walked her and my husband to the door without helping them... She made an appointment so someone would help her cell phone issue--that she PAYS VERIZON EVERY MONTH FOR!! THEY OBVIOUSLY DONT GIVE A DAMN ABOUT CUSTOMER SERVICE... My mom has been a Verizon customer for 30 years.At least maybe longer and then they treat her this way , it was disgusting...​ read more

Horrible customer service. Starting off with "the greeter" Abel is his first name no smile as we walk in nor a hello, more like we were bothering him entering the store. Very disappointed and dissatisfied with the continued poor customer service of this store.. Abel "the greeter" didn't bother to look up my account until I told him I wanted to file a complaint. I wanted to purchase a charger he said the wall is over there if we have it. Didn't offer to help me find it he was to busy texting or pretending to be working on his phone. There was no line, no one waiting in the parking lot for the most part was empty but he said if I wanted assistance it would be 40min wait. He had major issues with me asking to speak to a supervisor I literally had to stand in front of the door where employees come out from to try and speak to a manager even then the employees that came out were like speak with "the greeter" after he repeatedly refused since I wouldn't give him my phone #. If a customer wants to speak to a manager or supervisor I don't understand why they would hesitate. I have been a customer for over 25years and the Customer service is non existent at this location. When I finally spoke to a manager she apologized but she allowed him stand there and try to intimidate me, now all of a sudden he's interested in what I need, the manager didn't even bother to help me look for a charger I walked out empty handed, thankfully the T-mobile in the same parking lot helped me with the charger purchase I needed. Pretty sad and pathetic how this Verizon is ran. I have purchased my last 2 phones via phone as I had a negative experience in the past and obviously nothing has changed. I will highly unlikely ever recommend this store. read more

I was helped by a man named edrik. He was very knowledgeable and helped us get a new phone. I strongly recommend making an appointment or else you will be waiting for a long time !! read more

Honestly just don't come to this store I'm surprised there still open just do your self the favor and go to the one in orcutt or some were else you'll be here waiting for help then when you get it your still back to square one and end up not getting your question answered because they don't know either or get lied to read more

Thank you Alicia at Verizon! I don't understand how it is possible that Verizon has low Yelp ratings with such an awesome employee going out of her way to make purchasing electronics so easy and stress free. I have been with AT&T for at least 2 decades now, I was going to bring 5 family members on to my plan but their service at the ATT store front location in Santa Maria sucked so bad that I went to the Verizon store. As I approached Verizon Alicia open the door and greeted me. I was totally shocked and told her so. I told her that I just came from AT&T and they did not even greet any of the customers. Alicia took me and my family And discussed the need for us to combine our service plans. She was patient and kind, thoughtful and knowledgeable. It is only because of her that I quickly decided that Verizon was for me. FYI, I also purchased Verizon stock because of my experience at Verizon. read more

I was trying to carrier unlock my iphone and the first chunk representative said they I needed to call customer service. I Explained that I had already talk to them twice for a total of 3hours. She said they dont do that there. When i called VCS they told me to go to that Verizon store. A amanger stepped up and she didnt know about soing carrier unlocks. Then she said she had an iphone 7 before and the hardware did not allow that specific model to be unlocked. The Santa Maria verizon store employees and manager both get an F- for customer service. -F for attitude. They really make you feel like if your not wastung money there your wasting their time. Overall, Verizon Store of Santa Maria on Betteravia; -F. read more

The techs at this store are a bunch of blithering idiots! Took my phone in for what I thought would be a simple fix but after 40 minutes and 3 "certified Verizon technicians " they came back and told me there was nothing they could do! I called my son told him what the problem was. He told me to do 2 things and ta da ..........phone fixed! Hey Verizon can you hear me now? Bite me you idiots! read more

Stopped by here to upgrade my wife's and I phones as we were up for an update since about September last year. Joshua was our agent and he was nice and pleasant to work with, much better service here then at those "authorized retailers" that are around. I've been with Verizon every since I got my first phone back in 2008 and I love their service. I picked up a BlackBerry PRIV and my wife got a Galaxy S7. So far so good. I've always used a blackberry and love their service as I do a lot of work on my phone. I love having a keyboard and don't do so much games or video so these work outstanding for me. As long as I'm living in this area this will be my go to store. Joshua listened to my needs and what I wanted instead of attempting to over sell, as many other places I've been to do. read more

Verizon - Mobile Phones Near Me - Santa Maria, California

Came into this store and they told us there was 4 people in line ahead of us. 90 minutes later we there were 3 ahead of us. 90 minutes to help one customer is unacceptable. No stars would better, based on other reviews management needs to do better. read more

Ridiculous wait! No "public" restroom....really low class of service! I sure pay a LOT each month to have to wait 20 "or so" minutes to PURCHASE a phone! Ridiculous! read more

I was qouted 40 Minute to 1 hour wait time, on a Friday afternoon around 4PM. They said there were 5 people ahead of me. All I needed to do is activate a replacement phone. Who wants to pay over $250/month to wait one hour for their help? read more

I didn't get a chance to look at his name tag but whoever was working at 2 Pm on 7/25/20 at the middle left counter worked with me to pick up a phone my mother had purchased from texas. It was complicated because I was not authorized as an account manager but he worked with me while I coordinated this account adjustment on the phone. My mother is immunocompromised so going into a Verizon store herself was not an option. Thanks for being patient with customers during these very complicated and difficult times. read more

Was told it would be a ten minute wait, we waited 40 minutes just to find out they couldn't help us. Only two of the phones displayed were in stock, of course the most expensive ones. Not a chair anywhere in the store. read more

Arrived 30 mins before they closed to purchase a phone to give as a gift so we would not be setting up the phone there. We were greeted by an employee at the front of the store who told us they were technically closed because Verizon shuts their system down at 6:30 (due to Covid) and will not help anyone after that time. Currently it says they are open until 7 pm. An older lady pulled up right after us who needed help with her phone and he refused to help her also because they were technically closed even though all the lights are on and about 6 employees are just standing around inside the building. I find this incredibly frustrating and rude. What ever happened to customer service?! I won't ever go back to this location and will purchase the phone elsewhere. read more

I've been a customer for a long time and love Verizon. But in this time with the virus going around and needing our phones more, but can't afford more days you would think they would do what allot of other carriers are doing, the Data Cap. I called a rep and he said no, but to check on line for any changes. That was that. My husband had told me to go to AT&T, now I'm considering. I always have more then two phones thru Verizon. You would think they would set the $$ aside and work and help the customer. Call your local Verizon and ask about if they are doing the Data cap at this time, you will be disappointed they are not. If it was a real disaster can you imagine what they will and will not do. I'm disappointed in this but will reconsider my next upgrade with all my phones. read more

Went into this verizon store they only take appointments go somewhere else more helpful. Best Buy or an authorized dealer much more helpful no appointment needed. Treated you like you were at doctor's appointment I ended up somewhere else & got the same thing needed done read more

Worst service ever. Would never go to this store. My 85 year old mother went to the store because we were transferring service from AT&T to Verizon. Store employees could not port her number to Verizon and could not transfer her data to new phone. They wanted her to drive to the Apple Store in San Luis Obispo. They charged her for accessories that I got for no charge when I ported my other two numbers at LA downtown Verizon store. One wonders how employees like this continue to be employed at Verizon store. read more

I checked in at 5:30 to open a new line and wasn't attended until 7pm. Every time I go into this Verizon location, they have different managers, and all seem to follow the same protocol. Every 30 minutes or so I was asked if i still wanted to keep waiting, which only made me feel rejected. While waiting I witnessed 3 customers get angry and frustrated over different circumstances, all of which were reasons to be upset. When I was finally helped at 7:30 I was told the phone I wanted wasn't available and that the credit bureau may have not been open to open the new line. I kept being asked from the manager if I wanted to make an appointment and come back the next day. I was at this same location two years ago and I noticed the same thing happening with other customers. I was also there 6 months ago for an issue with my phone, and I was told to just go to the Apple store. I don't recommend going to this store to purchase a phone. read more

Looking at the reviews and wondering why a major blue chip company like Verizon can not get their rating above a TWO. Here's why. Customer service!! rather lack of, While Verizon does respond back to a limited amount of poor reviews, they maintain the same line. "we want to do better, give us another chance" Another chance? what about the fix needed now Verizon? This came of my recent visit to the Verizon. The employee told me and another person they are only there to sale phones and contracts and that's it. So there you have it for all you folks that need technical service at this store. In addition the rep said they let go of all their tech support. More later. But for now, my problem was that Verizon support that I had to go to on line to locate a Verizon rep. Told me buy this part from them when I receive it go the Verizon store in Santa Maria. they have some great reps. WOW a FIX for a phone that is less then a year old and has failed!!! they will install this for you and take care of you. All I got from the rep at the Verizon store was "I Can't" Fine give me someone that can "no one in the store can" Full circle here folks. This store only wants to sell, sell, sell, get them out the door so we can sell, sell sell, more!! not at all interested in customer service or customer support. BTY I have been a life long Verizon customer even before it was Verizon. Truth be know that is why Bell Atlantic changed their name to Verizon. Verizon needs a new manager here or maybe you just need a manager. read more

Got there a couple minutes after 4pm to pick up my elderly mothers new phone to find a locked door with a store full of employees. I purchased it online and received an email saying to pick it up before 7pm. Guy at the door said he wouldn't help me because he turned the computers off. Told him I had to work the next day. He didn't care and wouldn't bring my mother her phone. Need to replace management. read more

The worst customer service. Rude to my mother who thought she'd made an appointment but apparently didn't complete the form on line (I went with her to help). The girl was so dismissive and rude. In front of us was an older couple which obviously weren't tech savvy. They were also treated like a pair of two year olds that couldn't understand. I feel so sorry for older customers that just want to be treated as humans that are asking for help. Shame on these people. We walked out and just ordered one on line. I will never let my mom go there again and be treated this way. Come on people, have some fricken patience. read more

Seems like they are always understaffed at this location. Walked in 5 mins after they opened on a work day and was told there was going to be a 5 min wait...40 mins later I was finally helped by a sales associate. Sadly this isn't the first time I've had to wait over 30+ mins to get help. Management needs to hire more staff. read more

Customer service is gotta be the worse here Just no going the extra mile for buss customers Might as well deal online read more

They where great change from AT&T to Verizon and they took care of the transfer and everything went great, I needed go back because my phone wasn't operating correctly and they took care of me at the door so I didn't have to wait, I had one setting turned off. I'm very Happy with the move to Verizon and the Store and Staff read more

Call the local Verizon store and try and speak to a human. Just try. It's impossible. It is a most unfriendly user service. It will go around and divert you to every type of online action EXCEPT giving you the option of talking to a living person. Ridiculous. read more

Vanessa is seriously the nicest, chillest person I have ever gotten a phone from. She gave us such a great deal and explained everything so clearly. She is great under pressure too because my mom was being a b**ch by asking her to repeat herself and kept saying how she doesn't want to pay too much smh. For 6 iphones $240 is nothing!!!! (We are Asian she lives up to the stereotype) I love Vanessa's customer skills and her knowledge about Verizon, she is the type of person everybody should be helped by because she is the best. Thanks Vanessa!!! read more

Verizon - 6 iphones and 1 happy family thanks to Vanessa! - Mobile Phones Near Me - Santa Maria, California

Decent service, but had a few things that rubbed me the wrong way. I had set up an appointment two days prior and when I arrived, they had no record of it. Must be some sort of glitch, as I wasn't the first person it happened to that day. Luckily, I had a screenshot of the appointment time and they honored that. At first a lot of the "help" I received was "That can't be done in-store and needs to be done online." That was frustrating to hear, as I was trying to open a new account and add an additional line (that needed a SIM card), but they were able to point me in the right direction after I explained my situation. Only one person per party was allowed to enter the store, so my husband had to wait outside for 40 minutes. While he waited, the security guard in front of the door mentioned "how veterans are so entitled" and how she needed to stay professional (as my active duty husband stood nearby). Not very professional service. This is a mediocre store at best, which is unfortunate because this is the only store that's close by. read more