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    Xfinity Store by Comcast

    2.6 (25 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

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    IPhone cases. Need to sell Samsung cases, too!!!!
    Kim G.

    Recently opened, this Xfinity Store by Comcast is part of Xfinity's expansion into the mobile phone business adding to their internet, cable and home entertainment services. Like all providers in this space, they want your entire share of wallet and offer discounts if you switch over to more and more of their services. I'm not ready to switch my mobile carrier, especially to someone new in this space. But I do use them for my cable and internet...and with the benefits of streaming, have reduced a lot of my cable services. They now sell phones and accessories. IPhone accessories in abundance but no Samsung accessories. True if si many stores. I don't get it. Samsung has a healthy 24% market share (Q1 2022) so stores need to stock their accessories and not just iPhone. This location in the Lloyd Dustrict is quite large, clean, and they had enough staff so they didn't keep me or others waiting. I needed assistance making some changes to my account plus a new remote. I was in and out in five minutes. Perfect. And no hard sells on adding services. Now that's refreshing!

    Thanks!!
    Jenn H.

    They could not have made it any easier :-) went to exchange 2 older cable boxes for new ones & they happily did within 6 minutes! highly recommend

    Hour show open till 8pm but this is incorrect.

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    Apple Pioneer Place - Inside the store

    Apple Pioneer Place

    (432 reviews)

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    Downtown, Southwest Portland

    From the door to my exit, every single person was kind, smart and helpful. I bought a new watch and…read morethey helped me set it up in less than 15 minutes in and out! I recently bought a new computer from them and it was the same excellent service. This store has been amazing for me and I will only go there to purchase any Apple products I need.

    We came here to get a MacBook Neo and a Mac mini. We were greeted and when we told him what items…read morewe were in the market for he immediately told us that there were no Mac Mini's available and that was it. We had checked on our phones with the APPLE APP that stated that it was available for purchase and pick up at this location. The Guy proceeded to tell us that it was not available and ended with that. We said okay that's fine, and then asked if there were any MacBook Neo available and he stated yes and to go over to the "order pick up table". My fiancé and I arrived to the table and saw a team member kind of slouched over the table and when we approached her she stated are you here to pick up an order? We said no and then she said well who sent you over here? I said the guy that greeted us in the front. Already- I am annoyed, cause 1. WHY are you annoyed? 2. The whole time we were talking, she was slouched over ( in a lazy way), she was not making any eye contact with us at all! I was the one that was purchasing the MacBook Neo, but she would ask questions or talked to my fiancé instead, like she did not even acknowledge that I was there. He also stated to her that I was the one that is buying it and to redirect her questions to me. 2 more people arrived at the table for pick up but she seemed annoyed. Her mannerisms and attitude was very below average. She spoke very low and I had to lean into her to and ask her to repeat herself which just made her more annoyed. The other gentleman that had arrived maybe 20 minutes after us later then asked if she can get another person to the table to assist them and that is when she went over and grabbed " Jake" to come and assist. Jake was pleasant and kind and was able to answer all of our questions and gave us reassurance and was able to assist us with placing an order for a Mac mini. If it wasn't for Jake, I would have said F this and drove to another location that is out of my way. The team member that was at that table I later found out by her name tag was " Ivy". There was no introduction no nothing just " Who sent you here". Like TF? She was also wearing a mask which okay cool but with her speaking low it made it difficult to hear and understand her while slouched over the table the whole damn time! very not approachable! Honestly, we came here to purchase some items from Apple, and yet members of this team made it so difficult to communicate and buy, like it was a burden that we are in there spending hundreds of dollars. I am so surprised that this location is nice, so you expect that the customer service was also going to be nice as well but ended up being trashy attitudes when it comes to purchasing an item. Out of the 3 people from that location, 1 was nice, attentive and actually showed that he cared about the items we were buying. So Jake, thank you so much for that day, but after that I think I rather go to another Apple Store-for sure if you come here you will leave frustrated. -2/10

    Xfinity Store by Comcast - isps - Updated May 2026

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