I went to this store only to return a modem b/c comcast sent me a new one that I did not ask for. Had to wait 45 minutes just to drop off equipment- so ridiculous read more

Looks organized and good in theory but Comcast is still a disaster. I brought in my old Comcast box and modem to discontinue service at an old location. They discontinued my old service but they also automatically stopped my new location service when I just created that account!! Hours of being on the phone later it was fixed. Direct TV is also way better than Comcast for cable. I'm just using Comcast now for internet since there doesn't seem to be a better option. read more

Quite good airy location with quick service. Maybe Comcast is getting what customer service is after all

The concept works in theory. Now here 30mins for an exchange and there are 5 working and one checking people in and 15 people waiting. A much better concept is to have the guy checking people, assist at the counter. Total waist. I can take a ticket and wait. It would cut wait time by 8%. No one wants to wait. Oh well. They are following sprint and other service centers... read more

I have been a Comcast Customers for over 10 years . I love the services when they work I have all the channels and the fastest internet because you provide good products.I like good quality reasons why my bill is close to $300 month. I don't mind paying for good quality service but when it comes to your technicians and your customer service support you provide 1 star. My services were poorly installed about 6 years ago and whenever it rains or there is some wind they stop working . I have to take off work and get a technician to temporarily fix the problem because no one wants to get on the pole and run new cables. Recently with hurricane Irma I loss cable and Internet which totally understandable. Everyone in my neighborhood recovered from the outage except myself. I made multiple class and spoke to different technicians and no one was able to help me . I finally get an appointment for a tech for 5 days ahead and today he showed up and left didn't knocked on the door or called after I ve requested an entire day off work . I called Comcast and spoke to several agents and no one can give me a direct answered but the fact that I know need to wait for next Tuesday 9/26 for another appointment this is upsetting and totally poor service . I have no words !! Please help this is not fair and not good business. read more

Kevin helped me and was super nice and helpful! I was very happy with my service. In the future if I need any assistance i will return to this location since the staff is so very helpful and nice !!!! read more

The word "Comcast" already means bad customer service, but this store really represents the lowest Comcast can go.

Not specific to this store...Why do you have to wait on the phone for 50 minutes to ask Comcast a question????? They outsource everything and are paying their people peanuts on the dollar to start with....HIRE MORE PEOPLE!!! read more

First let me say that I had Xfinity for 4 years and the service was horrible the entire time. I would lose service at least once a week. I had several technicians come out and none of them were able to solve the issue. There are not a lot of other options in the Davie, FL area so I just stuck with Xfinity. Approximately 6 months ago I decided that I would get rid of my DVR and downgrade my service. When you downgrade they consider this a new contract, even through I had been with them for 3+ years at the same address. I recently was relocated out of state for business. Xfinity doesn't even service my new location but, I received a $200 early termination fee as a parting gift. This fee was never disclosed when I was closing out my account. I'm currently sitting on hold waiting to discuss with a supervisor at Comcast (1 hour +). This is such a horrible company if I could give them zero stars I would. read more

Go to the store instead of calling if you can help it. Marlon and Karena are very helpful and friendly.

I've paid $29.99 a month for basic internet, since Oct 2016 and always have been signed up for snail mail billing. Comcast put me on an email billing to an email that I never created and changed the internet cost from $29.99 to $84.99 a month, which I WOULD HAVE NEVER AGREED to paying, which is nearly 3 times the original cost. Once I realized the billing amount I went to the store and made sure the manager was emailed and notified in person to get this fixed and resolved. Come February still no solution, I agreed to cancel the internet services thorough them, since they clearly stated I could no longer pay the agreed amount of $29.99 and that the new cost was $84.99 (which supposedly is the cheapest as well). When I questioned a cheaper cost advertised online they said I couldn't get that promotion. Come June, now I'm in collections for unknown reasons when I'VE BEEN ASKING TO FIX THE ACCOUNT FOR OVER 6 MONTHS! No one seems to care, so hopefully the world will know what crooks this company is who is partnered with NBC. COMPLETE SCAM! BUYER BEWARE! Their own staff admits to scamming people, especially the poor and uneducated. This company should be SHUT DOWN or at very least PUNISHED FOR THEIR SALES TACTICS!!! read more

Xfinity you deserve a big fat ZERO!! Worst company and horrible customer service. They always say I would be happy to help you with that today only to finish with there is nothing I can do we cannot access that information. I get charged $200 overages every single month and they can't tell me how. I was out of the country all last month how did I use 2 terabytes of data? They blame my router or they blame my password. I changed the router and got new passwords and wired tv into the router. I watch who has logged on and it's just me and my tv so how is this possible. FPL can give me a detailed usage of electricity used, T-Mobile can give me the exact amount of calls or data I use when and how much. Xfinity just says you went over just pay it. Show me when I used this..... we don't have that information. Well I am not paying if you cannot tell me when or how much is used. So I say can I upgrade and just get unlimited internet? Sure we can do that...... oh looks like we don't offer that in your area..... seriously? Bye Felicia read more

This store is useless. I went it to sign up for Xfinity Mobile and to get the current promotion of $300 with new phone purchase and $150 with an additional line. The agent started the order and everything was fine with ordering a phone, however, as soon as the phone was ordered, they told me that they cannot add another line at this point and I can't get the second promotion. So now I am stuck with this order and only getting half the promotion. They told me I could wait 2 months and comeback to try to add it then, however, the $150 promotion might not be available. WHAT?! The agent then tells me that she kind of knew this was going to happen. So if you knew this a recurring problem, why the heck would you start to process an order if you knew this wasn't going to work. Then I asked them to cancel the phone order but apparently they can't cancel orders, they only place orders. Don't bother going to this store. read more

This is for my Florida home. Comcast gives you one lower price then raises the prices gradually, that caused me to go to at&t U-Verse for much less and more channels and even added phone for way much less. Their customer service doesn't track or keep any notes in their CRM so each time you call you start all over explaining what the billing issue is. read more

I have now stopped in there on 3 separate occasions to handle setting up a new customer account. Twice I got the same woman who was not only NOT AT all helpful was rude and downright lazy. I ended up calling the 1800 number because she told me she couldn't help me and luckily someone who cares about Customer service and the job they do helped me right away with my issue as if it wasn't a huge deal..... Rachayle or Rachel someone referred to her as when I asked what her name was told me she couldn't help me and when I asked for a manager or someone else she said no one else is here and walked away from me. Even another employee looked embarrassed. This is why ppl leave companies because of bad customer service people like this being employed. I have several options with cable and TV/internet service so why use someone who has employees that treat customers like this?!!! What's worse is today was the 2nd time she acted like this-so clearly I didn't just catch her on a bad day. I plan on following up bc after how easy it was so solve my issue over the phone clearly she shouldn't be working somewhere she's of no use and turns people away read more

Do not sign up for any of their deals! Xfinity enticed me to install their home security system with a $200 gift card that after 8 months and hours and hours of ph calls being left on hold for over an hr each Call There is still no gift card. Finally today after 2 1/2 hours of patiently waiting and being passed from one person to another I was advised that the rewards dept that took me 2 1/2 to get a number for is not in charge of this and I would have to call another dept. One whom I already spoke to yesterday. More importantly my security camera's never, ever work! Half of the time I cant set the alam, each time I call for svc I am on hold for an unreasonable amt of times and not to mention that the install was done extremely sloppy running gray wires down my walls with staples! I unfortunately signed a 2 year contract. Half of the time my internet doesn't work. Go with another company! read more

The wifi connection strength has been really good since I signed up last week; however, I am likely going to cancel and would not recommend this company. The customer service is not good at all. When I called last week with a question while I was on their website (getting ready to sign up for a promotional offer), the customer service rep said they would go ahead and sign me up... when I got the first bill this week, it was approximately 50% higher than the rate I had signed up for. When I called to get it corrected, I was informed that they do not have access to that rate -- even though it is still being advertised on their site to this day. I was told it was only an online rate, and they offered me a higher one. I suggested they listen to the recording of the conversation from last week, but was told (ridiculously) that the calls are only recorded for training purposes....not even sure what that means. I have now had three calls with them and it doesn't look like it is going to be resolved. I absolutely can not believe how they are approaching this. read more

This is the worst company and I would never ever sign up for the service even if it's free! My mom has xfinity and every month they charge us a pay per view event which she never ordered. Then when I call her and my sisters call her we always get disconnected. Each time I call and complain they send someone out and charge you 50 service fee even though the installation was never done right in the first place. We paid it the first month and the second month it happens again. I called and spoke with the customer service department and they said they will send someone out for free and fix the problem. We get the bill and they charge us again 50 dollars. I complained again and they said they will fix it and also someone would call me. No one called me and again was charged a 50 fee for pay per view and also another 50 service fee...this company is a scam and the customer and managers and everyone are full of shit. Anyone that gets infinity is nuts because they will add charges and constantly charge you 50 dollars to send someone out! read more