Needed to do a quick exchange of my equipment due to a change with my package. Once I walked up I was greeted by the manager where he took my name and asked me what type of service I needed. He was very polite and pleasant. They are following the CDC guidelines for COVID-19 by implementing social distancing, requiring masks, as well as having plexi-glass In between each station. They provide sanitizer and wipes as well. I waited for less than 15 minutes and was out in 5 minutes. Great customer service! read more

This location has terrible employees at the entrance, they don't know how to treat customers!!

Came into this Xfinity location to exchange a broken tv remote and drop off two new phones to return. Nicolas was at the welcome desk and greeted us right away. He was professional, friendly, helpful, and went above and beyond. He replaced the remote right away hassle free. He told us we couldn't return the phones there but he can print the labels for us to drop off at FedEx, which was in the same plaza. He guided us on how to forward him the labels via email and helped troubleshoot why the label links were showing errors. He even offered to pack the returns for us, found us boxes and shipping materials, and showed us how to drop off the returns at FedEx. He was so patient with us, we really appreciated his VIP service. He is definitely a valuable employee and human being! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Plantation, Florida

Xfinity cannot be trusted! I lost my cell phone while on vacation. I negotiated with Xfinity an Apple iPhone 17 Pro Max purchase and service contract-$32.27 a month for 36 months. Could not confirm by email since in South America celebrating wedding anniversary 31. Told by Xfinity rep offer good for 30 days. 19 days later found email but Xfinity had deactivated link. Xfinity's offer now $72.27. Customer service is an oxymoron when applied to Xfinity/Comcast! read more

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I wish to thank manager Nicolas for assigning. Tech expert James to handle my issue: yes the wait was long but James made the wait tolerable - his knowledge and expertise are without peer. I left smiling :) read more

This is a large store with a lot of help . I came to pick up the flex box but of course hubby forgot to add me on the account so they will not give me the box until everything is done right . Very nice help as well as location close to 595 . Plenty of parking. read more

I don't recommend this Xfinity location in Plantation, FL. Both of the store managers were not truthful about turning over a phone from another service provider in exchange for an Xfinity phone. Ultimately, the Xfinity phone cost me in excess of $800. If you want to use Xfinity, go to the store in Coconut Creek, FL on Lyons. I've been using the Coconut Creek store without any problems since the extremely horrible experience in Plantation. The Plantation store managers dishonesty is a story I'll continue to share with friends and family. read more

Leaving a Very Happy Customer at Plantation location. Went in hoping for some results, expecting the same runaround. Was more than satisfied with the resukts! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Plantation, Florida

Horrible customer service, was told by workers that they would have the new IPhone 17 pro when it comes out. I wait an hour in the Florida heat just for them to tell me they didn't have it. Didn't even open the doors on time when people were visibly suffering from the heat. Couldn't even start the purchasing process because of the phone. read more

Went in tonight for help. Encountered a clueless kid who had to go into the back to call his manager for help. No manager working, no adults working read more

I have paid over 350 per month for years. Can't speak to a human to schedule a technician. Was with the online chat yesterday for over an hour. Supposed to be fixed. Dropping service frequently and need to unplug gateway at least every hour after it was fixed. It is NOT fixed. Just send me a technician read more

I've visited this Xfinity store a few times. This store is located in a busy plaza but I've always been able to find a spot. The store is bright, open and airy. The seats could be more comfortable. The greeter takes your name and reason for your visit as soon as you walk in. The next available agent will call your name to assist you. I never waited more then 5-10 minutes to see a rep. Greeters were polite and reps. helpful & effcient. I would recommend this Xfinity store by Comcast. read more

Xfinity Store by Comcast - Pretty good service and nice location. I was in and out in no time. - Internet Service Providers Near Me - Plantation, Florida

This company is horrible in both Ca and Fl. Their retail stores have no way to help customers. They simply arent trained to. You cant even be mad at the employees. It is xfinitys fault. They are training them to be like a used car salesman. You guys are too comfy with your monopoly. read more

My husband and I popped in to exchange a broken cable box. We only waited about 5 minutes then we were called to the desk took about 3 minutes and out the door we went with our replacement cab eke box. The place was clean and they were periodically sanitizing. All employees had on masks and gloves. Also they wipe down area where you go to register between every client. I would definitely recommend this branch of Xfinity. They were clean, following COVID protocol and the staff was lovely and accommodating. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Plantation, Florida

I live off 5th Terrace in Fort Lauderdale - pretty much downtown. The junction box - if that's what it's called - fell off the apartment building I live in by a vehicle and I have been without internet service since Monday 03/18 & today is 03/21. For four days now I have no internet. WTF! I have called Xfinity every day to get no answers and my appointment that was confirmed for today between 1 PM - 3 PM is delayed until 4:19 PM as of 5 minutes ago on the phone w/ another Xfinity agent. I wish I could give them (-5 stars) because they are crap! My entire life depends on the internet service here (work, tv, lights, etc) and the fact that this isn't a priority to Xfinity is outrageous. I will be changing internet providers as this is absolutely inexcusable. James D Gillard read more

Unfortunately, we lived and had a business in California and our Verizon FIOS was bought out by Xfinity. As soon as Xfinity took control of customer service and accounts, we started experiencing service problems and eventually cancelled the service. Fast forward to 2022 and 2023. When we took over our business lease, Comcast/Xfinity was under contract. After discussing with customer service in August 2021, we were told no contracts were available that would offer a better rate or better speed at that time. We were told to call back later. Since August of 2021, we've dealt with regular service issues (internet cutting out and having to reset equipment on almost daily basis). None the wiser, our business continues to suffer service issues while Comcast is happily continues to charge $150+ month-to-month fee for their 35 Mps speed because we went out of contract. Meanwhile, the only way to get better service or speed, is to sign a new service agreement to legally lock us in. Let's not forget to mention the horrendous automated customer service help line, which is nearly impossible to reach the correct person or the difficulty and circular logic of the Comcast Business app help feature. The internet service and speed is horrible, the fees are horrible and the customer service is mostly not great! If I could offer a ZERO feedback, i would most certainly since this is my second time in a second state dealing with the perpetrating corporate non-sense. The ONLY Option, without finding another service provider, is to sign up for a month-to-month or a 1-, 2- or 3- year service contract. Sad! read more

Good service. With that being said, it seems like they make it as hard as possible to get in contact with a representative. Every 2 yrs they will raise the rate of your bill without any warning. Then you have to call, complain and argue with them for hours to get your rate back to where it was. It is beyond frustrating. It is so sad that they treat loyal customers like this. read more

I would give no stars I if I could. Every time I come to this location the employees are rude and unprofessional. The girl who signs you in says 15 minutes and we've been here over an hour. Just tell us we could make an appointment. After an 1 hr 20 minute wait. They called us. The guy closed uS out in under 2 minutes. Employee Michael Rios is as unprofessional as they come!! Thanks for talking to me the way you did. I will be taking my business elsewhere. read more

Why the OCC hasn't looked into this company for CONSUMER FRAUD, blows my mind. From experience: 1. Customer service frustrating. No one is located in the U.S., and their English is so hard to understand. Circular scripting; ask for a service technician and they want to troubleshoot what you've already done...a few times already. 2. The local stores don't communicate with the virtual offices. If you return a piece of equipment, be sure to get documentation it was received otherwise you'll continue to get charged and have a hard time proving otherwise. 3. Expect to call multiple times before they get the billing right. And stay away from their mobile cellular service. I wish I could use AT&T fiber optics that just came to my area but you'll need a separate cable line coming into the house and they would need to dig up my yard and pavers. Way too much to state here. read more

Fantastic service! I had a power outage at my house and the modem stopped working. I walked in with my modem and walked out with a brand new one in less than 5 minutes! All the employees were very friendly. I will definitely go back! read more

I've had service at my house in plantation for almost 30 years but I made the mistake I put my wife's name on the account instead of mine so now when I try to move or try to do anything it's this big problem big issue it continues today So when you go in and you sign up for your account if you don't wanna get screwed 20 years later you better make sure that your name is on the account otherwise you don't own the account even though you pay for it and your credit card someone is paying for it and your bank accounts the one that's been paying for it for 30 years that don't mean shit to Comcast when you walk in there You are treated like you never ever use their service before read more

The "greeter" took my name when I arrived. Asked me to have a seat and said I'd be called. After 5 minutes of waiting, watching the greeter do nothing but play on his phone, I approached him and asked if he could just check in my cable boxes and give me a receipt. He said no, that he's just a greeter. For the next 15 minutes, as I continued to wait, he continued to play on his phone and nothing else. It was near the end of the day and only one other person walked into the store after me. The other employees were working and unavailable so this has nothing to do with them. This is the second time this has happened to me at this location and it's infuriating. read more

Went in today to get new internet service. I was created at the door by someone who asked my reason for stopping by. They put my name on a list and had me sit till an associate was ready to help me out! A gentleman named Kelie helped me sign up for internet service. He explained everything to me and made sure i was well informed about very detailed in this plan. He had me download the Xfinity apps and get me setup. I haven't had such detailed service in a long time. I was very satisfied. read more

I prefer the location in lauderhill came in and some big mucho man standing at the counter, stop me tells me it will be a 5 minute wait and one person ahead of me. Come to find out that was a lie. multiple people ahead of me. Service is horrible at this location steer clear read more

The wait time here is horrible. Had to sit in line for 45 minutes to be called up to the desk just to return equipment. After about 30-40 minutes, ended up just leaving and going to UPS to return instead. The manager was also very rude and talked down to us. Shame comcast monopolizes a massive part of the state. Thankfully, I'm in an area where AT&T is available. read more

just called to add a new service. Miriam Spanish speaker attend my call. Rude and unattended. Definitely need to go back to offices she was super rush to finish the call. Have 3 accounts and I was look to add other. Now I'm thinking others options. This review doesn't belong to this particular store. read more

They are THE only provider in my area, so they completely take advantage. I work from home and internet is a must have for me to provide an income. I've had no choice but to deal with only Comcast/xfinity for the last 8 years. I'm paying $112 for internet ONLY! They lock you into a year contract, but they call me every 6 months like clockwork to say my promotional rate expired and they raise the price on me AGAIN! So they can change whatever they want in the contract But...if YOU try to get out of the contract they charge you a $230 early termination fee. Good luck trying to even get anyone on the phone to talk to and IF you do they are completely full of $#*! with everything they say because everyone you talk to will tell you something different. Even showing them I've been a customer for so long with 100% on time payments, they do 0 accommodations and give 0 F's about their customers needs. Complete garbage read more

Xfinity Store by Comcast - My bill for internet only! - Internet Service Providers Near Me - Plantation, Florida

I wish I didn't feel that I needed to add to these negative reviews, but I do. I have been a loyal customer Comcast for 2 years with their triple pay bundle (internet, security and tv). You getting nothing for loyalty and you get lip service when you call. They don't try to do anything for youThey simply try to get you to buy another package and sign a contract. They "update" packages constantly so it's impossible to compare apples to apples and their customer service is cold and don't seem to care at all. I can not wait to end my service with them. They have lost a good customer. read more

6 employees at sight, two or more behind closed doors. Only one employee SLOWLY helping clients. I went there to return equipment, left without returning anything because I think these people need a raise in order to actually do their jobs. read more

I went to the Davie, Florida store to buy a new phone. An hour plus of my life I can't get back again. I came without an appointment so I wasn't surprised I had to wait but when the female rep finally got to me, I may as well have been talking to the wall. When I had a question or an issue with what she was saying, she just stared at me like some robot that couldn't compute. I left without a new phone and am wondering if I should just change providers. read more

You know the AT&T commercials with Lily and the friendly greeting she gives all her customers? (I know, it's bs). Now imagine the opposite. That's this joint. I'm not sure if this xfinity store could be any worse. It's as if they really don't want your business. Hey Comcast - send one of those mystery shoppers to this location and see what kind of feedback you get. Oh well, this is what a monopoly gets you. Hostile employees, crappy service, high rates...did I forget anything? read more

Very disappointed. I returned some equipment because because xfinity shipped out multiple orders of the same equipment to my home. Then they increased my bill. Upon dealing with the store representative, Charles, he had no customer service skills, in fact he was rude. When I asked questions it was if I was bothering him. Bottom line xfinity needs to change management, improve customer service, treat customers valuably, and not as a burden. They should be aware of the fact that we pay for their salaries. Avoid Xfinity if you can. read more

They were great - fast and professional Although there aren't many competitors they act like there are.

It's a monopoly. They don't care and love hidden fees:) Many complaints have been filed with BBB.

Arrived very early on a Saturday morning and it took us roughly an hour to return equipment. Not because there were a ton of people already in line, but because the people working there are slow as molasses. While they were polite - there truly was not a care in the world, or sense of urgency for these folks. There were 4-5 employees in the store. Only 2 seemed to be working, the third was a "host" and his one and only job seemed to be greeting/signing people in. The others were literally doing nothing but standing behind their computers. In fact, they seem to be more interested in watching the large television in the customer "lounge" area. Not an ideal customer experience when you have customers sitting around waiting while employees stare blankly at cartoons. Needless to say - it's not surprising other reviews are so bad. Time is precious - figure out a way to improve your average handling time and ensure ALL employees are engaged. It shouldn't take 15-30 mins per person, nor should you have employees standing idly by. read more

The store is spacious and you have the capability to sign up for an appointment online which is great and convenient. I will leave it at that. We arrived 5 minutes before our appointment and had to wait 20 minutes. We only came to the store because we were going to switch from Verizon to Xfinity and get new phones. We tried to do it online but you can not select ship date for your phones, you have to ship to your home, and you have to be home for signature (not really convenient). So we made an appointment. Not only did it not run on time, the phone we wanted they had on display in the store, but when we went to order it they said they dont carry it. They also couldnt check any other stores to see if they had it. Nor could they tell us if they were ordering more and when they would be in. We were asked to just order online (which was the entire point why we went to the store). We asked if they could order it for us and ship to the store and the answer was no. It was a frustrating visit. Even spoke with a manager that was not helpful. We ended up leaving the store with no phones and ordering online. Hopefully someone will be home when they deliver! So much for customer service and convenience. read more

Xfinity Store by Comcast - New iphones - Internet Service Providers Near Me - Plantation, Florida

For as much ish as Comcast gets for their customer service I have to admit that the folks at this store are top notch - and disconnecting my service was a very pleasant - and quick - experience. I came in on a weekday afternoon, so I'm not sure how packed this place gets on the weekends - but I put my name on the list and was with a rep within 5 minutes. I've been to the "traditional" Comcast offices before to return equipment and these are night and day. The traditional offices seem more like a DMV, where you wait in line and approach the window. This location was bright and shiny. It looked more like an electronics store. Marlon took care of me and was great. I returned my boxes/remotes and he told me I could keep the cables in case I needed them for anything. In total I was in and out in 15 minutes probably. read more

I have been in a loop to let them know that my portal has had me in a loop for 3 WEEKS now. I can't get a live agent/rep in 3 wks & I call 4 or 5 times a wk. Bill payment doesn't change after being paid til next bill comes out. I NEED to TALK to a live representative BADLY. & if you answer "no" their prompts continue into wrong service. It is WORST service contracts. Can get thru in WRONG service & they CAN'T TRANSFER me to correct service department. Nothing that I can see in this company works properly. They need to GUT their customer service loop & try starting over. read more

Felt it was important to update my review. Since my previous review: I have gone into the store once again. I received a very knowledgeable & motivated young man. He changed my service and so far so good! I am so pleased that when my name was called he was the one assisting my husband & I. A small change that made such a difference so we will be sticking with Xfinity! read more

Stopped in here for the first time for what I thought would be a quick visit. We grabbed an Otterbox case and pop socket for our daughter's new phone. The open floor concept was confusing and I had no idea where to go to pay, even with an MBA. It seems Comcast is trying to copy Apple's set up, but the execution isn't working, and their lack of originality is far from respectable. We approached one of the two greeters by the door, he told us that it would be a few minutes, and took our name. Five to ten minutes later we asked how much longer it would be and were told 25-30 minutes. We wound up leaving because we had somewhere to be. Needless to say our trip was a disappointment and a waste of our time. Probably not the best business plan to make a customer wait 30 minutes to pay an ungodly amount of money for a couple small plastic pieces. read more