had trouble installing new router. Xfinity software was locked on their end. Charged me 100 dollars for something that was their fault. Never informed me of the charge before service call. Changing service read more

I don't know what's worse, dealing with Comcast by phone or in person, but yet again I had bad customer service. Comcast REALLY needs to figure out how they can learn to communicate and handle their customer's needs-- definitely re-training, for starters, for several employees. I know me arriving 6 minutes before closing doesn't make it any better for you but I don't think I deserve to be treated unfairly when I greet you with a "good evening" and all I get first from your words is "empty the stuff from the box". And, as I leave, I think that's where the better experience was where I was at least told "have a good night", but don't know if I could take it as a "good" salutation since I was technically leaving-- but I accepted as it being ok. All in all, much, MUCH improvement is definitely needed for Comcast. read more

Comcast Service Center - Front door - Internet Service Providers Near Me - Pembroke Pines, Florida

Hating Comcast xfiniti!!! 5 of their finest but useless customer care reps fucked up my whole day!!! Been waiting for them to install my wifi for a week and today they say the can't do it because I'm all the way up on the 7th floor. I wonder what provider the 20+ floors above me are using. Assholes can't get up to the 7th floor!?!?! WTF!?!?! 1st world problems, I know, but still... WTF?!?!?! Funny fact... they disconnected the service I already had and are refusing to turn it back on, leaving me with NOTHING!!! Comcast sucks!!!!! read more

Same crap! My third time with Comcast and my third time paying charges that they can't explain. I was with Direct TV for years and never had an issue. Will be taking the penalty and breaking my contract. I refuse to pay these people a penny. Never again, you just lost a customer who will advise everyone that I know of my experience. If you are reading this, please do your homework!! This company has the worst service reviews in the nation, not just their industry. Stay Away!! read more

Comcast Service Center - Internet Service Providers Near Me - Pembroke Pines, Florida

If I could review Comcast corporate company as a whole I would give a one star. They are such a mess, service always goes in a circle but none the less I am reviewing the local customer service center. I was having a lot of wifi issues, after multiple calls being directed to various departments someone told me I could upgrade my modem to a new model. Wish I knew that sooner, but fine send me the model. If Comcast Corp puts in the order there is no guarantee on model so I had to come in to make the request. I went in on a weekend which wasn't a great idea since it was packed! The sign in process isn't very clear, a guy had an old school paper & pen. For a technology based company that was sad. Not even a digital we are serving # whatever. No clue how many are in front of you and if you miss the guy you sit and wait for nothing. The wait went by quickly. I explained my situation got my box. Not any conversation, not much verification in & out. Not sure if that is good or bad. I opened the box to make sure it was the model I needed and the girl felt insulted. Nothing against her I was told by Comcast to double check and I don't want to go home to find it the wrong one. Get there early, be prepared on your needs and you should be fine. read more

Comcast install my cable Internet and phone you have to see the installation to believe it after the gentleman said he was finished and I looked at what he did I ask him to please leave never come back I had I had offered a $40 tip if he cleaned up after himself and get the installation correctly well look at the pictures he was language challenged he could've been on drugs but I'm not sure he acted like it if I could give less than one star I would when he came and told me he was finished I couldn't believe it only two of the three televisions worked the Internet didn't work and the phone didn't work I think he wanted his $40 tip read more

Worst company ever. They've overcharged me since Jan. Over four months I've spoken to two "supervisors" and seven employees but no one will correct my bill. They keep putting notes in the system for the next person to approve and every month an incorrect bill comes showing they've fixed nothing. I've never hated anything in my life as much as I hate dealing with this company. read more

xfinity home service is the worst, it's real service is home security it doesn't work and the portal crashes all the time. You will find out after you sign there very under handed contracts the your internet net speed will be too slow so you will need to upgrade to another contract. Next when you decide that its not working for you, "Guess what"! cant get out that contract or you can pay 600.00 dollars to be released. oh they don't tell you if you move before your contract ends you must add another year to your existing contract,or pay your balance for the existing contract. And these service centers is just away to stop you from asking a face to face the real problems and questions. The service centers is just a quick way to get there stuff in your home fast before you can change your mind. Stay away from this contract agreement home security. read more

The worst customer service I have ever received. I've been a Comcast customer for 33 years and the billing is always excavating with fraudulent expiring promotions. Resolution is a disrespectful nightmare consisting of constant department transfers and misinformation. All I subscribed to was $60/mo internet. Yet after paying the bill automatically online on time every month I get a call that there's a overdue balance $295 and service disconnected. No email, no messaging, no communication to me at all that something had changed. I'm Canceling. Save yourself the aggravation and don't go near Xfinity read more

The service was great thanks to Kaira who has the best attitude and professionalism Ive ever seen.

HORRIBLE! (My only options were 1 star or more.) Our Internet has been going in and out. We would have to connect often everyday. We don't call every minute it's stop, plus my sister who works from home was away for a few days, so mom didn't say anything but she knew it was off. I called & nothing resolved, no WiFi & no credits. Worst customer service. They charge a whole month in advance that constantly causes problems & Internet slows down. That type of service is not worth it. Can't wait to switch to Uverse. Your prices way too high you need to cut it. read more

They suck & if you cancel a service to save money they increase the price on the other services. They can't give you a paper document to stay anything that happen at the service department. They are a scam!!!! read more

Worst customer service possible. I been trying to contact a representative for days no answer. My internet looses service constantly even though I have their 75 mbps. I honestly hate this company its beyond a headache. You can never get anyone one on the line . Ever!!!!!! If I could give it a negative star I would. read more

i don't care what comcast area that comcast services - they are all inadequately trained !! i had that service around five years ago and every time it rained, my cable, internet, and phone when out and sometimes for two days in a row. i would call and scream at them and nothing would stop the incessant outages !! get out of this business, comcast !! you are a lousy service. period !!!! read more

This comcast service center doesn't even deserve a star, it really really sucks, I feel bad for you if you really have to go pick something up. Staff and customer service is horrible, is like nobody wants to be there. Picture a roach nest, well this place is worst than that. read more

Let me start by saying that Comcast does offer a decent service from a technical standpoint, but their customer service, operations, and billing departments are ridiculous and unorganized. I gave them another shot when I moved to Fort Lauderdale a few months ago because their service was the only one offered in my complex. First of all I transfered my service from my old house to my new apartment and rather than just transfer my account, they instead removed all my equipment from their system and callcelled my account. What this meant was that I could not get my HD channels and regular service up and running for over a week after my transfer was scheduled. During this time I believe I had to spend upwards of 3 hours reading the numbers on my boxes to them and explaining the scenario to their representatives every time I called, because EVERY time you call you get some new person who seems to be missing a few chromosomes. In addition to THEIR MISTAKE, they billed me an additional month ahead on my service because of THEIR MISTAKE on the transfer. My internet quality was inconsistent and I constantly had problems with dropout and with On Demand service, even though I was paying more than $160 a month! Finally I gave up and returned my equipment to THIS LOCATION no more than a month after getting the service. Of course the woman who took my payment and scanned my equipment back into their system never closed my account as promised. Two months later I am still getting billed for a service I don't have and I have to spend 30 minutes on the phone explaining why I am not paying $400 for service I don't even have, and waiting on a representative to straighten this whole ordeal out. All this after I already went to their office and spent an hour in line to physically return my equipment and close my account. Let me reiterate, in addition to the hour in line I spent at this office over two month ago, I know just HAD TO SPEND ANOTHER 30 MINUTES OF MY LIFE DEALING WITH A COMPANY WHO I LEFT OVER TWO MONTHS AGO. Comcast is the absolute worst company I have ever dealt with and this is not the first time I have had to deal with their organizational nightmare. Maybe instead of advertising the hell out of their product, they should invest in customer service and operational standards. Thank you for turning me into another enraged consumer! read more

Huge monopoly with absurd expensive and faulty service. Beware of eco bill they will stop sending the email bills and charging your credit card. read more

This review is for Comcast in general, not this specific store location. In my entire life, I have not dealt with worse customer service than I've experienced with Comcast over the last month since I signed up for service. Getting my service activated was a nightmare, required multiple phone calls, and finally an on site appointment by a technician. Without informing me, they charged me for sending the technician. Every time I called, my call got bounced around by 5+ people. Obviously they don't understand how to route the calls properly the first time. Every single person you speak to will answer like you're the first person you're speaking to. Everyone asks for your name, full address, and other info to verify your account... and then asks you why you're calling, instead of getting this from the other customer service rep who transferred you to them. Instead they'd rather have customers repeat this over and over. How this can be considered acceptable by management is absolutely unbelievable. But it must be, because it happens without fail every time I call. Online chat - same deal. But the best part is getting a popup message that I've consumed my 300GB data limit, when at NO POINT during the activation of my service was there any mention of a data limit. I would have sprung for an unlimited plan, but of course now I'm pissed because I was intentionally deceived into selecting a package based on the false premise that it was in fact unlimited. Now they're telling me it's $30/month extra for unlimited. Oh, and somehow I've used that up in 2 weeks. And don't expect to be able to track your data consumption on their website though to see if their metering is accurate! I was told via chat "that feature is not yet available." I'm researching other ISPs in this area. This is hands down the worst ISP I have used in my entire life. read more

Service center is HORRIBLE!!!!! I've called twice and a recording tells me that all of the representatives are busy to call back! What kind of service is that?!!!!! Horrible!!!! One star too many, they deserve 0 read more

What i am rating as a FiveStar is this location. I ordered Comcast X1 for my moms house and yes they gave me a good price COMPARED to what we had before, and then Comcast sent me the boxes and had me make all my connections, so for Comcast itself i would give a one star for that part of the company. One of my boxes was not working properly so i brought it in for replacement, and the employees at this location were very nice, very helpful, the swapped my defective box, and also noticed on my account that the Modem/Router they sent me and i installed was not the proper one for the services i had, and asked me to please bring it in when i had a chance so they could swap it out for me. The two times i have been to this location for these issues, i dealt with different employees, and both were great, both were very helpful, and solved my issues promptly. Thank you. read more

It is truly amazing that in this day and age a company of this size cannot get their customer service in line. I have scheduled three service appointments for installation and they have all been canceled within 15 minutes of time slot. Customer service has been of no assistance. Please stand up and continue to tell the truth about this company which does not deserve to have this customer base. read more

Just wanted to stop in to pickup a splitter so I could move my cable modem myself. Walked in at 6:30 took a ticket, waited about 2 minutes, then a friendly rep Mike gave me the splitter and 2 pieces of coax and I was out the door in under 4 mintues. Way to go Comcast! I know you get grief most of the time (Including me) so I wanted to let you know you did great this time! read more

Comcast has the worst customer service that I have ever experienced and I would suggest for everyone to change cable companies ASAP. If I could give negative stars I would give it -10 stars for the lies and deception about what their service can provide read more

So incredibly frustrating when we pay so much for cable and internet service and internet goes down multiple time per day and Comcast seemingly does nothing to correct the situation. Had a visit 3 weeks ago by a very nice technician who promised follow up as maintenance investigation on neighborhood lines was required. To date we still don't have resolution and zero communication by anyone at Comcast. read more

They have poor customer service. The advisor on the phone gave me the correct information about my account. The female at this location did not have the same information. Do not use this location. read more

0 stars! This is not about service center,this is about Comcast/xfinity---period. You pay a fortune for nothing same boring movies that are 50 yrs old over, over and over again. Worst cable network in the universe. Next viewers will be watching silent movies.Internet service is so slow a snail moves faster. read more

Let me start by saying the only reason these people are getting one star. Is because you have to put one. Everybody and anybody who uses this cable company should double check their bill. This crooked company is Notorious for putting hidden charges. They will tell you you will pay one thing on the telephone and then send you a bill for something completely different. And God for bid should you Late paying.. they shut your system completely down and then charge to turn it back on. Of course I'm only saying this because as per Comcast I was late paying a bill.. on they're bill it said I had till the 4th of that month to pay.. they shut my cable and internet off 4 days before the do date.. so they could receive extra money to turn the service back on.they did this at least 4 times since I've had the service of Comcast.. and I pride myself on paying my bills in a timely fashion ....This is one company that deserves a class-action lawsuit and must be regulated please do not fall prey to this vile company. Thou there is little choice in tv programming I am looking into other soarces. read more

Comcast service is horrible. This is the worst company you could get involved with. They deserve a zero in customer service. They can't even provide phone service on their 1 800 line as they disconnect 50% of the calls I have made in the last 48 hours. read more

I am NOT happy with Comcast they changed my phone number disconnected my second line without my permission and refused to give me credit I'm being charged for a modem that is mine and no one will do anything about it I would give comes cast 0 star read more

I usually find people who give the lowest possible score to a company to be annoying and suspicious ... probably just competition trying to steal customers away from a business. But the fact is that I'm giving Comcast 1 star only because there's no way to give it zero stars. They have been a total nightmare. We've been trying to get our cable/internet/phone service since March, and FIVE MONTHS LATER, they STILL haven't done a single thing right, and we STILL don't have service to the cottage in the back. They even accidentally changed our phone number, which we have had for almost 20 years, and they couldn't correct the error for almost 3 weeks. It's a lucky thing we were able to get our number back and it wasn't assigned to someone else. The problems we've had with them are so numerous that I really can't get into all of it. It's been practically a part-time job dealing with them. Orders not placed when they were supposed to, orders placed and then mysteriously cancelled by their system, appointments missed over and over again, equipment not being sent, techs coming out and not doing the work they were supposed to for one reason or another, conflicting messages being given by different agents ... the list goes on and on and on and on and on ... you get the idea. The only reason we've even bothered continuing to try to make this happen is because our internet connection with AT&T was so slow that it very often had trouble loading a standard, no-frills web page. The service with Comcast isn't lightning fast or anything like that (even though we have the fastest service they provide), but it is what you expect from an ISP. If we had any other realistic options available, though, I can tell you for a fact that we would NOT willingly give Comcast our business. So, after 5 MONTHS of working with these idiots on a weekly basis, here's my advice to you on the best way to handle things: (1) WORK ONLY VIA CHAT ... because, with this company, one agent will tell you one thing and another agent will tell you the exact opposite, and they don't seem to keep any records of what you've called in about or what they've said or promised to their customers. Even confirmation #s don't mean anything. I've called in to ask about a standing order and given a confirmation #, and they've claimed not to have it in their system. This may be because they are using at least 2 different systems (I was recently trying to get stuff done via a chat window and the agent I was chatting with couldn't find me on the system as an authorized person on the account. Despite the fact that I'm the only fluent English speaker in my household and I'm the one who had been handling ALL account matters for the months we've been trying to get this mess straightened out. With the chat window open, I CALLED in and talked to another agent, Joe, who said yes absolutely, I was right there on the first screen. When I relayed this information to the guy I was chatting with, the chat agent kept giving me the run around. Joe asked me to ask him which system he was using, and the chat agent responded that he couldn't tell me about the technology the company uses. He also couldn't give me his agent ID number, he insisted, even though Joe gave me his with no problem whatsoever), but this really shouldn't be the customer's problem, should it??? Their chat software lets you print a transcript of the chat for your records. The transcript shows the chat session ID #. In theory, someone somewhere in corporate should be able to pull up a record of the chat by the ID number, but really, I don't trust a single thing that comes from this company, so I also PDF the chats and keep them. I imagine that a class-action law suit is not far off, and I want to have documentation of the insanity this company has put me through. (2) Be really polite and ask as if there's nothing wrong ... BUT GET THE AGENT'S OPERATOR ID UPFRONT. If they're not willing to give it to you before there's anything wrong, they're certainly not going to give it to you after. Their agents seem to be trained differently, and some will give it to you and others won't (you really have to wonder about a company that would train their agents to NOT give out their agent ID number). If you ask upfront, you won't waste your time on a call that you won't be able to document later. If they don't give you their ID, "hang up" and try again until you get an agent that does. (3) DOCUMENT EVERYTHING. I'd like to figure out a way to record my calls for those occasions where I have to call in, but at the very least I record date/time of calls, name of whom I spoke to, and what we talked about. I try to get agent IDs and confirmation #s for EVERYTHING, and if I didn't get a confirmation #, I assume nothing is going to happen, since it doesn't always happen even when I *DO* have them. And best of luck to you. You're going to need it if you have no choice but to go with Comcast. Trust me. read more

True Definition of a Bait and Switch. Purchased Blast Plus Pkg at 59.99 per month, online. I could not finalize online. Website tpld me to call in. when I called I was to;d my Blast plus pkg included a choice of HBO or Showtime. When my cpmcast was hooked up I was told I have 10 channels plus HBO and not the 46 channels I was originally told online. When I called Comcast it took two hours to almost clear this up. I got my Blast Plus without HBO which is what I originally signed up for. But, I was told I could not get it for the same price. It would cost 5 dollars more or 120 per year. She could not give me the original pkg I signed up for. That is a true Bait and Switch. I will notify the Attorney Generals Office. And am looking into The Dish Network. read more

This Company is thw WORST EVER multiple calls to resolve my internet issue.Then they tell me they can not remove the charge for the tech visit because I don't have their monthly plan for maintenance. Why should I have to pay a maintenance fee when my service was not set up right the first time. Service instaled by a contract tech, call again actually recieved Comcast tech who told my husband the install was not done right by the 1st tech that why my internet connection is dropping. Service worked for awhile had to call back to schedule, this time I wanted to be home to see exactly what the issue was and why this continue to happen. 3rd tech contract tech stated their was an issu with the port. I ternet working. Recieved my bill and I was charged for the visit. Really Comcast. I've lived at this resident since Oct/2015and I had to call fir a tech 3 times for the same issue. I hope someone from the corporate office checks the reviews for this company its sad when a company has no confidence in their services /product they have force customers to be subject to a charge when a tech is dispatched.for the same issue. Since changing to there Xfinity have had nothing but isuue. Before the change my service worked fine. Get it tother Comcast you have alot of unhappy customers read more

I was on the phone for over an hour and a half, spoke to seven different agents which none of them were able to help me with canceling my phone service. There is no customer service at Comcast. it's ridiculous the time you waste just going around and around trying to figure out what department can do what. Ultimately I requested that someone call me back so I can go on with my day still no callback to date. read more

An update: nearly a week after switching to Comcast and it gets worse and worse. My internet is spotty at best which is SCARY since they actually put me on their "higher" and "faster" internet speed of 75mpbs or whatever it is. It looses connection, literally, at LEAST 10 times a day. It runs the speed of a dying snail. God forbid if I am in a rush or anything I would have better luck doing whatever I need to do on my cell phone in my car. It is absolutely terrible. Like horrible. As in, if I had absolutely any other possible option, even if it were more expensive I would be doing it now. In the last 4 years I can count MAYBE twice when my internet went out with ATT U-verse. The speed was great, the customer service was great.....it was so much better. I am currently on the "please notify me ASAP when U-verse is available at my address because Comcast is making me want to throw my computer in the lake" list. Please PLEASE get service here soon ATT, I don't know how much longer I can survive this. read more