Just had the most insane experience with Xfinity. My fiancé and I have been loyal customers for 5 years. A couple of days ago, after having a balance of $0, because everything is paid off, every month, on time, no matter what, we woke up to a charge of $682. How. How in the world does that even happen? He spent 4+ hours on the phone with multiple managers, employees, and supervisors, and NO ONE had a clear answer or reasonable explanation why this balance appeared. We were hung up on several times, one call while speaking to a manager, which is very unprofessional. Now they're trying to claim that the issue was with the bank, that the payment was late or never went through which is also wrong because the payment was pulled SUCCESSFULLY, every time we paid and we have proof documenting this. The lack of responsibility, accountability, and failure to provide rational or reasonable explanations regarding this incredibly high charge is negligent and unacceptable. We have proof that we have paid, on time, every single month. Now Xfinity is giving us the run around because no one can figure out why this random $682 charge is on our account when on January 22 (today is February 4) the balance was fully paid off and showed a $0 balance due on the billing statement. DO NOT GET SERVICES FROM THIS COMPANY. No one knows what's going on and it's clear a lot of work is out sourced and those people don't know what's going on either. So incredibly frustrating and disappointing. We were paying $145 a month for 2GBPS with Xfinity and now we're moving to Google fiber and paying $100 a month for 3GBPS.
--this review isn't based solely on this location but on our experience overall with Xfinity. read more
