Absolutely the best customer service ever. They are remodeling but even in a major construction zone they have a system going. We dealt with DJ who was helping us transfer service from our current residence to our new home. I was surprised wait times were not too long considering how busy they were and how focused they were on customer service. I definitely felt valued as a customer. Really great experience. And they found ways to save me money... read more

SERVICE REQUESTED: Several weeks ago, Xfinity gave me a serious increase in my cost of monthly service. I had several consecutive years of $95 a month, which was excellent. The price boost was unacceptable. I spent several days in the store last week, back-and-forth with problems that I encountered, at one point offering to reduce the service speed in order to reduce the monthly dollar amount. But the service at the reduced speed was so poor that I went back to return to the rate of Internet delivery speed that I had before. They have failed each day to give me the right speed that I agreed to pay for. Sunday I followed up with a recommendation to go back to the store to get a new modem which has provided no improvement at all. I arranged to have a representative at my house to look at the problem and whomever the individual was, he or she ignored the appointment today. It was a no-show. Now I'm left wondering what other internet provider exists, and they're pretty much are no providers because Xfinity has a monopoly on Internet service in this part of Florida. Disgraceful service, complete lack of courtesy and absence of professionalism. QUALITY SCORE: Zero. False assertions from agents; false/misleading statements about rates. Disgraceful operation. VALUE: Worthless. Going back to the store to seek a manager if one has a spine, but I'm not optimistic. read more

I came to this Xfinity store for ONE reason: to return their equipment. That's it. Hand them the equipment, scan it, give me a receipt, and I'm gone. This should be a two-minute transaction. AT MOST! Instead, Xfinity makes equipment returns wait in the same damn queue as people buying phones, opening new accounts, changing services, and doing transactions that can easily take 30-40 minutes EACH. Who in their right mind designed this system and thought, "Yeah, that makes sense"? I completely understand waiting when employees are busy. The employees themselves are not my issue. The problem is Xfinity's piss-poor process. There should be an express equipment-return line, a drop-off counter, or literally ANY system that doesn't require someone returning a modem to sit around while lengthy sales transactions are completed. The funniest part is that Xfinity is the company asking for THEIR equipment back, yet they make returning it unnecessarily inconvenient. This is such an unbelievably basic customer-service problem with an unbelievably obvious solution. Returning equipment should not require planning a chunk of your afternoon around Xfinity's inability to organize a queue. Absolutely ridiculous. Do better, Xfinity. read more

I stopped by to return some equipment and cancel a service, and the whole experience was quick and easy. I was checked in and helped within five minutes. Tania was incredibly friendly, professional, and efficient. She took care of everything I needed without any hassle and made the process seamless. Great customer service from start to finish. I highly recommend asking for Tania if you need assistance! read more

The gentleman that helped us in this location (Yan) delivers an excellent customer service. He went out and above to make our experience the best, even staying past his check out time to make sure our needs were taken care. Thanks Yan and i hope Xfinity acknowledges your performance. read more

Needed to swap out modem and DJ had me in and out in less than 2 minutes. Amazing service.

We've been a customer for 29 yrs. With several issues on our cable, we decided on upgrading everything in the house, including modem and wireless products. John was our service guy! John came today June 5 th. This guy John, was prompt, and the most excellent service technician we've ever ever had in 29 years. He went on and above and fixed all wiring in all the walls, and out new cords and products everywhere needed. I can't believe how wonderful this technician was. Thank you John. Comcast needs more technicians like you. read more

I been having internet speed issues for almost a months time 3 techs came out all telling me it's my customer owned equipment I got a new modem new router and the issue still persists I have done everything they have asked and no one can figure out what is happening to my internet speed issues read more

Worst customer service ever. Never get a real person on the phone. The people in the store on 6 mile are incredibly rude. Don't expect anything except "Reboot the router". Which does nothing. read more

The worst customer service available. No show for service calls. Foreign country and AI bot for questions where you can barely understand them. Always trying to upsell you when you call customer service. Takes a week to get to get real person to visit the home to make repairs. Prices are outrageous. I know none are too good but if you find another provider in your area may want to try them. read more

Run from Xfinity they do not hold up their end of contracts . My best advice do not do automatic withdrawn at the end they're going to take all they can get by cheating you out what was originally said at the beginning. Don't fall for a fix price for life or until you change your service it's all lies . Had the worst experience with customer service they are tied in knots from corporate. Money grabbing company if I ever seen one read more

Worst service by far of anywhere I've been. Joined Xfinity mobile in April. pricing was great sign up was easy. Agent encouraged us to wait to September to upgrade when the new iPhone comes out. That was mistake number 1 as you get the best deals when porting in your number. It's now July. Went to a store in Chicago with daughter to get her a new phone. Spent nearly 3 hours there and was told one thing only to find out it was another, can't undo any of it. 1 week later, we stopped into the local Fort Myers store to upgrade the other 3. After an hour there, walked out with nothing - was basically told that because we haven't had 2 billing cycles yet that there was nothing they could do (mind you a week earlier that I upgraded the other phone in a store). Anyway, spent 4 additional hours over 3 days chatting with agents online about trying to get these phones upgraded. Ultimately, I was given my deal, knew my future bill pricing, and was told that everything was noted in my account and then after 24 hours (the system needed to update) I could connect with them again and all would be good. NOT! The notes weren't in my account and I ended up having to explain to more than 6 agents (when they don't like what you are saying they just drop off and then you get someone new to start all over with again - and that is apparently ok with their company to make someone so mad by having to constantly justify what you were told). Anyway - I transferred the 3 lines that I couldn't get upgraded with a deal close to what I was promised over to Verizon just now. BEWARE! SHODDY BUSINESS PRACTICES, HORRIBLE SERVICE, AND NO REGARD FOR PROMISES MADE (I EVEN HAVE THE TRANSCRIPT OF THE ORIGINAL INTERACTION OUTLINING ALL OF THE THINGS I WAS PROMISED) BY ANY IF THEIR EMPLOYEES. I realize I'm just one person, but really. I blame myself for trying to get it worked out. 8 hours of time spent later, that was not the case. read more

Xfinity is Great Overall. The Service Requested is nice. The Quality is High. The Value is Good. The Xfinity Location is Great Overall.

worst company to deal with....Customer Service is the worst ever...Spent many hours on hold and when you get someone they are not in AMERICA!!! Issue was never resolved....I am Pissed.....Do you guys realize that you have 21,500 reviews with an average rating was poor....you guys earned an average 1.8 Stars....That tells the real story and it is SAD that you treat customers so poorly......Management should learn how to treat CUSTOMERS.....AMERICA FIRST has been lost in your company...AGAIN VERY SAD!!!!!!! It was tough to be forced to give you a one star....ZERO needs to be allowed..... read more

I had an appointment for a service tech to come to my house October 17th. No one showed up. I went to the store on Dani Drive, spoke to the manager, who promptly put in a new work order for the morning of October 28th. No one showed up. I went back to the store, spoke with the same manager, who explained to me that it wasn't his fault & that I had an attitude! This is the attitude of Xfinity customer service. BEWARE! Find another provider! read more

In and out in less than five minutes! Mike helped me get a new router quickly and was a really nice guy. Best experience I've had dealing with an internet provider read more

Every time I needs to go to this facility is even better, J.D. Batista, he did more than a great job, best Customer Service Ever, thank you for Everything you did for me and my husband , keep doing the best of you, definitely you will be recompensed read more

3 stars because I had the pleasure of working with Tim at this location. In the past I have been screamed at, dismissed, overcharged, false promises, and worked with some employees with no customer service skills. Tim was genuine, professional, competent and kept up with all of my bills and questions. He respected me enough to explain all of the answers. He is very straight forward and to the point. I have never had such a great experience at this location until today with Tim. 5 stars for Tim. 1 star for Xfinity. So 3 star average. Thank you Tim! read more

The worst service on planet earth! Internet has been out all day; happens all the time. Using there automated system is the worst unless you speak Tagalog because you will never get an english speaking person. We have no alternatives here. if we did they would be out of business tomorrow! read more

Affordable Connectivity Program - I qualify and tried to sign up with Xfinity in Fort Myers. Xfinity is using deceptive practices. It's been a horrible process to get "Internet Essentials". Xfinity is including cell phone service as part of the "Internet Essentials", but at an additional unspecified expense. Xfinity includes a statement to include voice service and there is no option to deny that portion of service. They are preying on the people they claim to be assisting! read more

Xfinity Store by Comcast - This is NOT what I was signing up for!!! - Internet Service Providers Near Me - Ft. Myers, Florida

Comcast is horrible to deal with. Internet is down several hours a month. Several appointments with technicians, they never show up. When I call and get the guys in Bangladesh, it is the best interaction with Comcast. If they didn't have a monopoly, I would NEVER choose them. read more

I have had Comcast/Xfinity 3mths now, lady who signed me up that the 70.00 install fee would be taken off. 3mths later and 3 calls later finely off my bill. What she didn't tell me was when the guy left my bill was 56.00, wth it just got installed. See you pay up front, so today after paying last mth, I'm now 2mths behind. I can't dump them because it would cost over 100.00 penalty. Plus last few days my network keeps needing to reboot to connect all devices. Fixed so far but not happy with this relationship. I dont recommend them. read more

Comcast provides the worst customer service in store, online and via telephone. The employees are argumentative, don't care and have no people skills. It is impossible to get a straight answer from anyone. If you call or 10 times you will get 10 different answers. If you go to the store they say to call the 800 number. Their billing is horrible and when you have a credit you have to wait til next months bill to use it. I hate Comcast. No cares at that company. I wonder if the CEO has ever tried to call his company's 800 number to see the lack of service they proivide. read more

Horrible customer service. After spending my time & money there I was sent home without all the charging equipment I needed. Store not able to be reached by phone. Had to drive back. Very young inexperienced manager was dismissive, unhelpful & threatened to call the cops because I was complaining & suggested the store needed to fix the problem. Miserable sales people who didn't want to be there. Awful experience. All for a stupid phone. I should have gone to another company. Willing to pay more if employees actually give a damn. Hey Xfinity, try hiring adults with more experience. read more

2.5 stars for the duration of time waited, 3 stars for the variety of new services and the ease of when we were finally helped. Went into this store for one thing: replace the modem because it kept failing. That's all we wanted to do - get a replacement. Why did we have to check in with someone in the front desk, wait 30 minutes and once we met with someone, we were out of there in 5 minutes? The place is big enough where they should have different employees at different desks, doing certain tasks. People returning equipment, go here. People signing up for services, go there. People not sure, stand here. When the store is full of people needing everything in the world, no wonder why the wait time is over 25 minutes. And, we were not alone in returning and getting replacements. All the more reason there should be specific stations to be at, to get worked with. When we were helped, the guy didn't even register us - our account, our name, etc. He took the modem, scanned it, and we told him the story of it constantly shutting off and us not getting random service. He goes in the back, gets a new modem. Scans the new box, hands it over. Off we go to get home and plug it in for our Triple Play service. All in all, it was one and done in 5 minutes. Can't say I'd be back because this was one of those random acts of failure where we didn't want to wait 2 weeks for a tech to come to our house and replace the modem. If something else was wrong, we probably would have had a tech, but replacement modem seemed easy. I hope we don't need to replace it again, or we'd wait another 30 minutes for it... read more

Unable to resolve issues with cell phone service, the worst customer service I've experienced in my life on planet earth

Absolutely the most disgraceful and pathetic staff you can imagine. For a communications company these folks sure don't know nothing about it. The first representative was rude, inattentive, visibly annoyed that I even walked in that store 15 min before closing. The second representative was as disinterested as the first only to top it off by completely ignoring my question and telling me that the company can do what it pleases with its equipment. Zero apologies for the fact they set up the wrong account for me or that they gave me the wrong equipment. Don't expect any smiles either from this store - entire staff behaves like they feed on sorrow and tears in the evenings and can't be bothered. Disgrace! read more

I am a new customer and had xfinity Internet for two days when the guy came to bury the cable and in doing so cut it in half and just left me with no service. I don't think he knew he cut the cable The last thing he did was shove the cover down on the box outside cutting the cable! When I was finally able to talk to someone on the phone (which is VERY hard to do) I was told it would be three days before anyone could repair the obvious damage and restore service. I have asked four different people in customer service to get someone out sooner so that I could continue working from home and they just said no. I deeply regret changing from my previous Internet service for a slightly better price because this company has horrible customer service and they could not care less about their customers. read more

Xfinity is still the same old Comcast! We pay over $200 a month for cable and Internet. Because we have a second television, Comcast decided that we needed to have a special "box" to be able to have cable on it. Read: "We want to keep track of how many TVs you have in your house and charge you for using them". Forward to today....the secondary box stopped working. No power light. I call Xfinity's 800 number (no local number...nah that would make things too convenient for the customers) and the first person I talked to, I informed him that the box was not working. He said he had to test it to make sure. Fair enough. Ran his test comes back on and says I'll need to speak to a technician. Great, go ahead and transfer me....New guy comes on, immediately asks for all my account information (which had already been verified by phone details) then says..(you guessed it!) "we are going to need to run some tests." He wants me to unplug and replug (something I had already done, multiple times in different outlets to be sure) so I did again for him. Him: "Ok sir you're right I'm not seeing any signal" Me: "Ok great, so I can just run it over to the store and exchange it?....or someone will come by...?" Him:"No sir, another technician will need to call you to verify the box is faulty" Me: "I thought we just did that....? Ok, when will he call?" Him:"A week from tomorrow." Me: WTF?!? This company sucks! They do NOT care about customer service.They never have and they never will. Remember though, we are ALL in this together! read more

I've had this service since Sunday and already hate It. 1. The lady who sold me my package failed to tell me my "cable" was on available on a streaming app yet still sent a cable box to my house 2. The cable box didn't even come with all the wires required for the box to hook up to the tv 3. I was dumb enough to believe her when she told me modems were around $30 and to buy my own rather than pay a fee to them every month to use theirs. Wrong. This town doesn't have a single place that sells wireless modems aka I can't have internet. 4. When I click on certain channels, (ex: bravo tv), my screen goes black then I have to reset the system. So I'm paying over $100 a month for a system that is half assed. So now I'm paying over $50 more a month because my original sales lady didn't understand what I was wanting. read more

Needed to come in and switch out modem boxes. During the crazy COVID going on they had a nice big tent outside and screening/asking people their reason for entering at the moment. I maybe stood for a minute or two and the ladies at the door were very kind and I went right on in to a kind old lady in the very back with glasses on. She was so sweet and kind to me and had me out of there in less than 10 minutes. Extremely impressed and thankful - I'm high risk and I felt safe the entire time by their current safety precautions. I stopped in I think over the weekend or Monday. read more

Terrible service, and high fees. Stay away! A coat hanger would be better than Xfinity. Additionally, I keep getting a popup from them wanting me to complete a survey about every 10 minutes. A real annoyance. I can't wait until our contract is over in July. Do yourself a favor and do not get Comcast. They are so large they could care less what you think. They spend millions in advertising, yet give inferior service and annoy their customers. read more

Too bad there isn't a negative star! Xfinity service is the worst I have ever experienced. Service goes out constantly and it takes hours and even weeks to get it fixed. They don't show up for service appointments. They want to fix issues remotely using people in other countries which NEVER works. read more

i saw the 1.5 star rating for this store but figured maybe i can still give them a chance. absolutely not. rude from the second i walked in, refused to let me trade in a phone despite being an authorized user on an account. absolutely trash service, avoid at all costs. read more

Bad customer service ! Internet service very slow ... I'm very disappointed!! Their prices always changes , and always service is bad ... I'm hating it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

The worst most inconsistent and incompetent customer service ever! Their story always changes and their prices increase every call!

we recently moved to north ft Myers from NY. we set up our internet & cable for our new address prior to moving. they told me that i needed a down payment of $300 to get service, which we happily paid. we have been here for 5 months, and everything was going well until recently. our wifi service in our home is garbage, and most of the time it barely works. we called to complain and was told that the internet was working fine. when we pay our bill through the app recently, they take forever to take the money out of our account, resulting in over draft fees and returned payments. we called to inquire about this and was told that it takes up to 72 hrs for the money to be deducted from our bank account. we received a suspended account notification in which my bill wasn't due until Nov 3rd. I contacted them through the message assist, as that's the only way to talk to anyone, and was assured my bill wasn't due till Nov 3rd and my services wouldnt be interrupted. low and behold on October 28th, my services were suspended. there is no # to call to speak to anyone about this matter and you can't message them without paying the bill first. this is the absolute worst company I have ever dealt with. in the process of looking for another internet / TV provider as I will never do business with these guys again read more

WAS a customer for over 20 years. When i closed account due to a move they zinged me for an early termination fee. They really appreciate their customer. Never again will I go with Xfinity!!! read more

I went in today because I was having issues with my phone, everyone was so pleasant and accommodating when the $1200 phone was purchased, however today when I Needed help the customer service was appalling. I went in very early to avoid a wait and was welcomed not so politely by Marcia and after a few moments I was dismissed to figure it out on my own. I came back in later only to be rudely dismissed again. I went home called Apple and was treated with respect I manage a major department store, this type of service would not be tolerated in my store, I will only be in contact with Apple from now on! read more

We went into this store earlier in the week to transfer service and pick up new equipment. What a great experience, so not used to this kind of caliber of service with Comcast in Chicago! MIKE was our consultant, incredibly helpful and VERY KNOWLEDGEABLE!! Our transition was seemless, he went above and beyond what we were used to. He was very friendly as well, you could tell he enjoys his job. read more