I've been trying to get xfinity internet at my house for two months. It's the only fiber service…read moreavailable in my neighborhood and all my neighbors have it. The challenge is, the line has to go under the road to get to my house. We've had 6 technicians show up to install our service and they all say they can't do it because it has to go under the road. Each time, we call customer service to ensure they know it has to go under the road and they say, not to worry they'll be out xxx day to do the install. On the day, the tech shows up at our door and says he can't do it because it has to go under the road. We tell him the last 5 guys said the same thing and he says, I don't know, they just tell me where to go. So back to customer service and they tell everything is approved, they will be out on xxx day..... and so it continues. Each of these days, I rearrange my schedule to be here for the installation window and it's for nothing. If anybody from xfinity is monitoring these comments, I'd appreciate some assistance.

I cannot believe Xfiniti is even in business! The local store was busy, but was able to assist…read moreswitching my cell service. The young man was pleasant and helpful. The installation of the home internet and customer service are terrible!!!! First, the technician did not show up. I received a text advising they were on my property, which they were not. Shortly after I received a text " sorry they missed me " like I was not home. I chatted with Xfinity stating I was home and that the technician never was there. After confirming my address on the appointment, which was correct, they said the technician was involved in a minor accident. Which is it? They were there or involved in an accident? Since we were still in my installation window, I asked that they still respond after the 'minor accident', install tech went to the wrong address, or just said forget it because the service install was on a Saturday. I got switched to four different representatives on the Xfiniti chat having to explain the situation over again to each. Finally, they called. They offered the technician contact info, but when they gave it it was my number. They disconnected and did not call back. I then got notified my ticket had been closed! They did not resolve anything and are totally clueless. I gave the review a 1 because going with a negative score was not an option. I wasted several hours with this company.

We signed up and had to have technical support for about week. The Gemini was constantly getting…read morereally hot and then lost connection for over an hour before we could watch programs. They sent two new Gemini which DID NOT RESOLVE PROBLEMS!! We had to cancel service and they did not care that these Gemini heated up and were a detriment we were concerned of electrical fire.

Added a $15.99 Regional Sports package !! I called the company and was told it was a MANDATORY…read moreadd-on! Not fair!! Will begin my search for another provider.

Zack lives up to his reputation for being fast, courteous, and reasonably priced. He diagnosed and…read morefixed my very frustrating TV issues and was more than happy to be of help. I highly recommend him and will call him again. He is an engineer and says he also repairs appliances and has other handyman skills.

Zack worked on my washer and did an Excellent job. I don't…read moreusually give reviews but he did such a good job I felt like I owed him to do it. He washed out my motor to save me the money of buying one and it worked. He checked out my whole washer and tightened some belts. Just a great job!!!!

ABSOLUTELY TERRIBLE SERVICE AND SUPPORT - DO NOT RECOMMEND…read more We operate an apartment community and manage 96 modems through Comcast/Xfinity. We pay over $3,000 per month ($36,000+ per year) for this service, and yet the level of support we receive is absolutely unacceptable. We recently had an issue with 7 modems that required immediate technical support. We reached out to our account manager and Xfinity support bulk account specialist Arvind, expecting professional assistance given our substantial monthly investment. Instead, what we experienced was nothing short of negligent: 1. Arvind failed to provide any meaningful help or troubleshooting 2. He abruptly CUT THE CALL in the middle of our conversation without explanation or resolution 3. We were left without proper support for critical infrastructure that our residents depend on daily Despite being a bulk account with significant monthly spending, we were treated dismissively. It appears to be nearly impossible to reach the right person at Comcast/Xfinity who can actually help. The support structure is broken - there's no accountability, no escalation path that works, and no urgency given to commercial customers like ourselves. This is completely unacceptable for a company receiving $36,000+ annually from our business. We are now actively exploring alternative providers because Comcast's customer service is non-existent for bulk accounts. If you operate a business or apartment community, DO NOT choose Comcast.

We have been using Xfinity since we moved to Florida and have been happy with service. Our…read morelandscaper accidentally cut our internet cable, but upon calling Xfinity they came out same day. Our service has been really good and although our HOA is moving to Hotwire, we have chosen to stay with Xfinity and pay out of pocket. Sorry their service did not work for some but we have not had any issues and my husband needs to have reliable internet to do his job and this works for us.

Ray was excellent ! He did not leave until he felt that the remote was set correctly !!…read more He did a great job as well as explaining what he was doing ! Great attitude and personalty !!

A feeling of dread always overcomes me whenever I have to call or go to Summit with an issue. I had…read moresome unexplained charges on my bill, and was also unable to get logged into my account to see what the issue was. After a failed attempt to resolve it via live chat, I made an early morning run to my local Summit office. I worked with the rep for 30 minutes and finally got both issues resolved (wayyy too complicated to explain the resolution). The rep (Jatavia) was knowledgeable and pleasant and my feeling of dread soon turned to one of customer satisfaction. I can't thank Jatavia enough for her service!

Great working internet, but God forbid you need any service on the office end like name change or…read moreerror correction. Better take the day off work to do 3 or 4 calls to their third world country call center with pleasant but incompetent people with challenging language skills and constant dropped calls. Just as maddening is their prerecorded telephone menus, each layer with tons of commercials for their product you must wait thru eternally to get to the next level but be patient, in 5-15 minutes you can get a live voice.

I would never use this company! I was shocked and quiet frankly appalled by the Overly Aggressive…read moreDrivers this Company has! I was driving south on 75 South This Morning and was almost run off the road by this Vehicle that prior to that incident was Following me so Closely for Several Miles I had to just take my foot off of my peddle so I could safely slowdown so this driver/technician would get the hint that I was not going to change Lanes just because he was trying the Bully me into doing so! I was going the Speed Limit a touch faster even. This Guy could have caused a serious accident! Don't use this company they will put your life at Risk!

Hassle free service too.. was punctual and had an 85 inch tv down and a new one up in no time. I…read morewould highly recommend Biljana Coldwell Banker Sunstar Realty.

From the owner: Our business strives to perform quality work at affordable prices. We offer a range of services…read morehere to make your TV experience Hassle Free!

I am SO frustrated with Verizon FIOS right now. First of all, the technicians you try to talk with…read morewhen calling support have very poor English. It was VERY difficult to understand any of their tech support. That is very frustrating. I had to call several times to finally talk to someone who somewhat understood what I was trying to say. Next, the tech who ended up coming to our house today was VERY nice BUT, he was flustered because he had to do a lot of work to make FIOS work again. I don't blame him for being flustered about that though, if the first tech who was here to hook everything up would have done it properly, he wouldn't have had to come out to fix everything - the problem was however, he forgot to hook our bedroom TV cables back up in the attic. I've paid for 2 On Demand movies, HD Movies weren't working so was out that money, now the TV in the bedroom isn't working at all - it's been a couple weeks now that I have had problems, paying a WHOPPING bill with service that's not working and tech service that quite frankly sucks. If I had another choice for cable optic service, I would take it in a heartbeat. I tried taking on Verizon chat to have the tech come back out to the house (he forgot to leave his business card) but they said I could be charged for the visit - because of their mistake!!

A very busy place. Service is slow and the teptestative are always in a selling mode rather than a…read moreproblem solving mode. Guess if you ha e Verizon this is the only choice you have

They sold me fake sd cards 256GB and 64GB. Be carefulread more

DO NOT BUY FROM THIS WEBSITE, THEY ARE A TOTAL SCAM!! They…read moresell you useless garbage! They drag on the "refund" process, for months, with assurances that you will receive a replacement SD card, one which you will never receive!! I wish there was a way to report them to the police. They are simply ripping off people!