The gentleman that helped us in this location (Yan) delivers an excellent customer service…read more He went out and above to make our experience the best, even staying past his check out time to make sure our needs were taken care. Thanks Yan and i hope Xfinity acknowledges your performance.

Run from Xfinity they do not hold up their end of contracts . My best advice do not do automatic…read morewithdrawn at the end they're going to take all they can get by cheating you out what was originally said at the beginning. Don't fall for a fix price for life or until you change your service it's all lies . Had the worst experience with customer service they are tied in knots from corporate. Money grabbing company if I ever seen one

They force you to upgrade to quantum fiber without any warning and then proceed to disconnect…read moreservice without resolution for a whole week! They sent a rep over to our house, who had wrong name on the account, without notifying us. We sent him away and then 5 mins later our service was disconnected. There is no one working the weekend. On Monday morning when we call to get our service restored, they had us on the line for 3 hours, disconnecting multiple times, connecting us with repair reps that don't work for our state, and truly just giving us a run around until we had no choice but to upgrade. Even then it was not until 2 days after. Not a single customer service rep has any brains to work in that company on actually how to troubleshoot a problem. We work from home and have been without internet for a whole week due to their circus of a service

I used to be a CenturyLink customer because they were the only option. Fortunately Comcast finally…read moreinstalled service where I live because even though Comcast is terrible, Century Link somehow manages to make then look like a great company to do business with. On September 24th a CenturyLink / Quantum sales employee whose photos are attached to this review thought that it was a good idea to ignore the No Solicitation sign that is bolted onto my front door by knocking on my front door and ringing my doorbell. Why did he think that it's a good idea to ignore my No Solicitation sign? He's either rude and arrogant or illiterate. Either way he left a terrible bad taste in my mouth.

Outstanding service! The store associate Darien was knowledgeable and efficient. He took care of…read moreus upon walking in the door, guided us through the process, and got us out the door with a new phone and line in just a few minutes. Textbook! Assisted me with providing the information needed to do a few things outside the purview of that store- and I was good to go! Excellent job Darien!

I went in to get some help for trading-in my phone and all the "help" I received was you have to…read morecall customer support. If you need help with anything avoid this store and go somewhere else.

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

They have no problem collecting your monthly bill, but don't date yet to get any service of them…read more You can no longer speak to anyone. You have to talk to a bit that has predetermined customer statements. You cannot say what you want. After about a 1/2 hour, you'll get transferred to a "live agent" but you still have to text/chat. Once that happened, you'll be transferred to someone else a MINIMUM of 3 times only to end back with the same department you started. Don't bother asking for a supervisor or manager. They don't ever have one available. I believe the company is run by A-I, but the "I" is questionable

They rectified my issue. Personal did a good expedient job. I'm satisfied with their service.read more

ABSOLUTELY TERRIBLE SERVICE AND SUPPORT - DO NOT RECOMMEND…read more We operate an apartment community and manage 96 modems through Comcast/Xfinity. We pay over $3,000 per month ($36,000+ per year) for this service, and yet the level of support we receive is absolutely unacceptable. We recently had an issue with 7 modems that required immediate technical support. We reached out to our account manager and Xfinity support bulk account specialist Arvind, expecting professional assistance given our substantial monthly investment. Instead, what we experienced was nothing short of negligent: 1. Arvind failed to provide any meaningful help or troubleshooting 2. He abruptly CUT THE CALL in the middle of our conversation without explanation or resolution 3. We were left without proper support for critical infrastructure that our residents depend on daily Despite being a bulk account with significant monthly spending, we were treated dismissively. It appears to be nearly impossible to reach the right person at Comcast/Xfinity who can actually help. The support structure is broken - there's no accountability, no escalation path that works, and no urgency given to commercial customers like ourselves. This is completely unacceptable for a company receiving $36,000+ annually from our business. We are now actively exploring alternative providers because Comcast's customer service is non-existent for bulk accounts. If you operate a business or apartment community, DO NOT choose Comcast.

We have been using Xfinity since we moved to Florida and have been happy with service. Our…read morelandscaper accidentally cut our internet cable, but upon calling Xfinity they came out same day. Our service has been really good and although our HOA is moving to Hotwire, we have chosen to stay with Xfinity and pay out of pocket. Sorry their service did not work for some but we have not had any issues and my husband needs to have reliable internet to do his job and this works for us.

I spend $200+ each months and they wouldn't spend 5 minutes to help me with my phone. They said it…read morewas an Apple problem not Verizon's.

Understaff! You just sit there and waste time! After an hour I walk away. Not only the customer…read moreservice suck the stores do as well! Going back to TMobil.

Everyone was helpful there especially Tyler and Danny and Thomas, they all was patient with us and…read morehelped us upgrade and get a business account for a lower price of what we have been paying

No one acknowledged us as we walked in. No hello, no one moment please. We waited and had to ask…read morefor help, and they said someone will check you in soon. The customer service was poor to say the least.

We signed up and had to have technical support for about week. The Gemini was constantly getting…read morereally hot and then lost connection for over an hour before we could watch programs. They sent two new Gemini which DID NOT RESOLVE PROBLEMS!! We had to cancel service and they did not care that these Gemini heated up and were a detriment we were concerned of electrical fire.

Added a $15.99 Regional Sports package !! I called the company and was told it was a MANDATORY…read moreadd-on! Not fair!! Will begin my search for another provider.