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PC Support Group

4.3 (12 reviews)
Closed 9:00 am - 5:30 pm

Services - PC Support Group

Device support or repair

Mobile phone body repair

Mobile phone support

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Review Highlights - PC Support Group

Joseph had the repair completed and the phone back in my wife's hands in about 2 hrs, total; on a Saturday!

Mentioned in 3 reviews

Read more highlights

Creative Computer Solutions

Creative Computer Solutions

3.6
(20 reviews)

Avoid Creative Computer Solutions if I couls give it 0 stars I would…read more If you are considering bringing your computer to Creative Computer Solutions for computer repair or a custom PC build, think twice before leaving expensive equipment here. My $13,000+ custom water-cooled gaming PC sat in their shop for weeks with almost no communication, repeated missed completion dates, and constant excuses. In the end, when I refused to pay for unfinished work, the owner told me to "take my stuff and get the fuck out of his store." I originally dropped my computer off at Creative Computer Solutions on January 22 for a diagnostic and was told I'd get a call within a few days once they figured out the issue. A week went by and I heard nothing. I called the shop three days in a row before finally getting someone on the phone who told me the system needed a new motherboard. Since I was already replacing that, I decided to replace the case as well and move forward with a custom water-cooling build. I brought the new parts to the shop on February 12, and Alex told me the build would be completed within 24-48 hours. Instead, it turned into weeks of missed promises and almost no communication. After another week with no updates, I tried calling the shop again and could not reach anyone. I texted through their system and received only automated responses. I have screenshots of every message showing the lack of response. Eventually Alex contacted me and apologized for the communication issues, saying it's something he struggles with personally. He then promised the computer would be finished by Friday. That Friday he texted until around 6:30 PM saying he would stay late to finish it. I told him I would arrive around 8:30 PM after work. I texted him on the way there and received no response. When I arrived, the shop was completely dark and closed. I was then ghosted until the following Monday or Tuesday. From there the same pattern repeated: more excuses, more promises, and more missed completion dates. I was told the system would be finished Thursday, then Friday, then Saturday, and none of those deadlines were met. When I finally went into the shop the following week, the workspace was in complete disarray with parts and tools scattered everywhere. My computer was still in pieces and nowhere near completion, despite being told multiple times that it was almost finished. In fact, none of the water-cooling tubing had even been run yet. The employee working there couldn't even get ahold of Alex either and mentioned he regularly has to deal with situations like this and ends up taking the heat from customers. After even more promises, I was told again that the system would be ready for pickup the next day. When I arrived at 3 PM, I was told it needed another hour and a half. I left and returned 2 1/2 hours later, and the computer was still in the exact same condition. After waiting two more hours, Alex texted again saying he was too sick to finish it that night. He then asked if I wanted to take the system and "settle up." The agreed price for a completed job was $200, yet he attempted to charge $300 for unfinished work. When I refused to pay for an incomplete job and began packing up my own parts, he told me I could not leave with my equipment. When I said we could involve the police if necessary, his response was to tell me to "take my stuff and get the fuck out of his store." After weeks of delays, missed promises, ghosting, and excuses, I had no choice but to take my unfinished custom PC and will now have to pay another professional to complete the job.

I dropped off my SPARE computer and asked them to put their virus protection (Emsisoft) on it…read more After charging me $150 and picking it up, I tried to do a scan, but couldn't because Emsisoft was NOT on my computer. If it isn't in your "Programs and Features", it's NOT on your computer. . Plus if you have Emsisoft on your computer, it will ALWAYS let you scan it. That's what you're paying for. I do have my MAIN computer's virus protection from these people and I never had a problem before. . Otherwise, their service has been good. But this time is different. . He says they don't allow any new people to scan their own computers because it causes problems. That's a lie. If I had the Emsisoft on my computer, I WOULD be able to. I've called and texted them about this but they just won't reply. . Are they just trying to steal that $150 from me? . Seems like it. Very un-trustworthy. . When you pick up your item from them, make sure you try it out before you pay them. I'm so disappointed. . I really iked them until now.

PC Support Group - itservices - Updated July 2026

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