Service Requested - We went to buy a new phone and had the data moved from the old phone to the new one. Although it took longer than usual to no fault of their own. Customer service was great, professional, and friendly. Quality - they have multiple merchandise and they are great. Value - This brand is not top of the line, but they have great variety and offers that all walks of life can afford. I was impressed with the pre-paid or pay as you go deals for people that are down their luck with bad credit or no credit at all. The reason for the 3 stars is lack for toilet for customers especially if you are there for a while waiting for assistance or doing business with them. read more

Xfinity Store by Comcast - Inside - Television Service Providers Near Me - Federal Way, Washington

Canceled my service through this location. The direction they gave me cost me $89 more. I turned in my modem changed my phone service before going in.... The free mobile that they offered ended up costing $86 over the life over a year. Not terrible, but it was supposed to be free Then when I call they don't talk to you until you pay some kind of fee to disconnect your cable you don't have a connection fee but you have a disconnection fee which is $40 and then another $38 in Phone and cable fees even though I canceled it .... I wish I could rate you a -2 read more

there's this short little brown (hispanic) man with a full beard and messy hair who didn't wanna give us another internet plan and kept insisting we hoped on the highest one."that we were seeing a prepaid plan and that they don't have the 30$ or lower plan here for the modems, a whole bunch of bull) LOL. did it online ourselves and got it within the next 30 min at the same location. Please don't come in here for those sorry excuses of workers. to that bum hobo looking little man, step it up. read more

Albert, you're the MAN! 50/10 customer service. Thank you so much. You're the absolute best. read more

They are rude. Their energy is horrible. I waited in the store and watch other people that came in after me be helped. Then when I went up to the customer service rep and ask them why I haven't been helped. Why are people being helped? They came in after me he said in a condescending way like I said, will make sure you're next rude and disrespectful all of them then the person that did help me was rude. Wouldn't let me talk. Kept cutting me off just disrespectful. I'm going to cut off my Internet service with Xfinity and find a different provider. read more

Again today 8/29/25 I had to take care of one last thing on a very complicated issue that a rep named Bill fixed Tuesday 8/26. Scott helped- another issue resolved quickly. Thank you for these representatives! read more

First visit was ok and got talked into switching my wireless carrier. However, whatever that salesperson did, screwed up my husband's phone and I had to spend 4 hours on a Saturday night to get it fixed. Luckily the gal who was there, the manager I think, was relentless and solved the issue for me. read more

I'm shocked to see such low rating for this store. We arrived to upgrade our internet and get a router. We signed in and was told the wait would be about 30 minutes. We waited in their comfy seating area and watched Harry Potter that was playing while we waited. I'm nosey so I was listening in on how they were treating customers. They had 6 customer service folks working and they all sounded very knowledgeable and friendly. We didn't even wait the full 30 minutes. The nice guy we got assigned to helped us and got us in and out fast. I would recommend this location for customer service help. We have been here multiple times to get new remotes. We walk in and ask for a new remote, they look up our account and BOOM they hand us a remote. We will keep coming here if anything else is needed for our service. I highly recommend giving these guys a chance. Also, this location was super clean and lots of parking. read more

Xfinity Store by Comcast - Television Service Providers Near Me - Federal Way, Washington

See all

We came in to exchange a box today. Tai Phan was extremely helpful answering our questions. We touched on many topics and he seemed very knowledgable. His courteous and patience was really appreciated. read more

Horrible customer service! The "manager" Brandon kept repeating himself, ultimately with NO solutions. Very dismissive and unwilling to help. I do not recommend coming here by any means! read more

Went on for a TV box that needed to be replaced due to my Internet upgrade. The man "helping," me lost his mind about a home security touch screen that I paid CASH for Over 10 years ago telling me it would was a rental....please I never talked to someone so rude in my life and he sure could not show me any invoice whereas I was never paying for a rental. The most rude person I have ever encountered. read more

Standing in comcast store looking at 4 people working and 7 just standing around. So I have been hear now 40 minutes. Still watching 5 people standing around. read more

Unfortunately they were close last time I came down but they were open today best customer service ever thank you Paris you and your team are amazing you guys answer all the questions and you take the time with each customer individually and treat them with much respect read more

Xfinity Store by Comcast - Television Service Providers Near Me - Federal Way, Washington

One would think four time's a charm, but it's not true. Comcast/Xfinity (Federal Way) has got to be one of the worst businesses to deal with. First stop was to return equipment from our old address, disconnect service and ascertain that our new address was on record in our account. Person excepting equipment said there'd be no problems with the return and that he would check our account for changes. Second stop, same outlet, we picked up a cable box & remote for an older TV. Salesman said it was super simple to hook up. Could not get our set up to work even following directions. Called 1-800# and spoke with Janey (sp?). She informed us that the box given us was not in inventory so she couldn't help set up the TV. We would have to return the equipment and pick up another. Third trip to Federal Way Comcast/Xfinity. Salesman gives us yet another cable box & remote only this time the kit includes an HDMI cable (the first kit didn't). Returned home and attempted to hook up the TV to no avail. Call 1-800# again, this time speaking with Don. After nearly an hour of talking back and forth and after numerous attempts to fix the problem electronically, failure once again. Then Don suggested & set up a visit from a technician to come to our place for hands-in fix. Note: at our third visit to the Federal Way Comcast/Xfinity, the salesman checked our records and said we still had two accounts open. I explained to him we just returned equipment, to include a home security system, and were told everything was OK. Then the same salesman mutters under his breath that there's going to be a big penalty for disconnecting our home security system. When I asked him to clarify, he stated we may be looking at a $200 penalty. I explained to him we could no longer afford to pay the exorbitant fees for all the services we had as the wife had been laid off from work and I was retired & on a fixed income. He stated I would have to address the issue once I receive the bill. After years of continuous service with Comcast/Xfinity we are being punished financially for lessening our subscription, but still wanting to continue service. Wonder if there's another internet provider out there that can provide real customer service while not charging an arm and a leg. read more

Is this what Comcast er um XFINITY calls professional???!. Someone better make this right! read more

Xfinity Store by Comcast - Is this what you call professional Comcast er um XFINITY ???! - Television Service Providers Near Me - Federal Way, Washington

Visit this store at your own financial peril (IMHO). I say that cuz I went to the Federal Way Xfinity Store on 2/6/24 to get a new set top box and register my new Internet modem. The agent was friendly, did what was needed, and suggested that my family move our Verizon service to Xfinity mobile, claiming we could save lots of $$$. We discussed the matter, I gave him some information, he sent a text message and TOLD me I needed to click the link in the message so he could get some additional information. The link does NOT provide any sort of warning that selecting it will incur activation fees and or that clicking the link constitutes approval to move our phone service. Prior to clicking the link, I told the agent the Verizon account was in my wife's name and that she and I would need to discuss the matter before moving the accounts over. He stated - verbally committed in fact - he would NOT move the accounts over until 2:00 pm on 2/7/24. I called 2x the morning of 2/7/24 morning and left voicemails stating that we decided NOT to move from Verizon to Xfinity... Voicemails were left cuz the sales agent didn't answer his phone, nor did he call me back to confirm that our numbers weren't moved. I went to the store to get the confirmation and what I got was the run around, along with being told I had to go to Verizon to move my numbers back to Verizon. Went to Verizon and they told me the numbers were never ported to Xfinity so all was good... except the Xfinity store people could and should have just told me that at the Xfinity store BEFORE directing me to the Verizon store!!!! Very typical bulls__t for Xfinity customer service. Went back to Xfinity to ensure they cancelled my mobility phone service. Turns out they had NOT cancel the 5 phone lines (guessing so they could bill me for 1 month of service for 5 lines ???) so I directed them do that and I waited at the store to get verbal confirmation in front of other witnesses and store staff in case removal of the activation fees becomes a legal issue. I say that because the female "manager" smugly informed me the lines were cancelled but that I will have to pay a $10 activation fee for each of the 5 lines that were never used by the phone numbers that were never ported over. I informed her I will not pay the fees because I got zero use out of the service, did NOT sign anything agreeing to an activation charge, and was NOT told by the agent that clicking the link he TOLD me to click constitutes agreement to activation charges. I would NOT have clicked ANYTHING cuz I told him up front that I needed to discuss the move with my wife. So... Due your own due diligence before going into this store for anything besides getting and returning a TV set top box!! read more

Jennifer W. was super helpful in getting our Xfinity Mobile account and lines setup. I appreciate how patient and understanding she was throughout the process. Highly recommend her! read more

I visited store to change my plans and returning tv box. After I told them the reason to visit, they start to help people who want to swap their devices first and left me on bench for 50 minutes. I couldn't get any help, and keep watching people who checked later than me get help first. Phone support doesn't help me to cancel my service. If the Xfinity store doesn't even try to help, where should I contact? read more

Lower your expectations of getting help with Xfinity related problems at the Federal Way store. Jennifer, an agent there, is woefully uninformed about Xfinity products, cavalier about helping with issues with the company security system, WIFI Hotspots and telephone connectivity. Her default response: "It's not my job. It's technical and I don't do technical." She projects an attitude of weary indifference. I have dealt with her before and my visit today brought back her misguided advice in a previous visit that resulted in my computer being overtaken by scammers who charged my $199 for "repair" after i called a number she gave me. I am left with the unpleasant task of calling Comcast for help. read more

When discounting your service, make sure you stop your auto pay and remove your credit card beforehand. Xfinity will continue to bill you for your monthly service, even when your account has been closed. Took five phone calls to resolve. Never again will I use Xfinity. read more

I've have been with this crappy service for over 27 years and I call to get cheaper service, and after fight with the automated service to get a live agent, I get the so called live agent. Spent much time and got my bill down over $40, I called today cuz I cannot return the equipment as discussed as soon as I said, now less than than 5 days it went up $10, cuz I did not sign up do auto pay. I asked the agent my monthly amount 3X and he assured me that quote 3X back in response. Autopay was never in our convo. This greedy service needs to go. Over 27 years of service this is what a loyalty gets u, zip, zero, notta , zylch read more

we are seniors and went into the store as 6th Avenue was closed, but Tyler the assistant manager helped us to get the senior rate as we been customers since 1999, he was really helpful and explained some extra perks for being with them for so long, Thanks Tyler........ read more

Quick and easy service. Needed to up my speed and change my plan a little. I would recommend customer to check this spot out if they need help with service. read more

Xfinity is by far the worst company to deal with, this store specifically. I went to inquire about my services and extending my contract without paying more. The associate, Nathaniel Davies was nothing but dismissive and patronizing. When I tried to explain my case, he rolled his eyes and said I was lucky to have had the service I was receiving. I will be closing my 15 year account with Xfinity and try my luck with a different provider. read more

Scummy business... sold me on a bunch of stuff and after everything was set up and charged they let me know it's just a promo rate for a year and then the price goes up 2.5x !!!!!!!!!!! Plus they have the WORST customer service. DO NOT get xfinity. read more

These guys are the absolute worst for internet, cable or anything else these idiots prove. I honestly have a hard time believing the morons are still in business. Their customer service is an absolute joke. If you have an issue and have to call. First, you will go through a long phone tree of questions by an automated questionnaire . Then if and when you get a person. You get someone in a foreign country that barely speaks or understands English. Let alone have the ability to help you. You're better off not having service than using these schmucks. read more

Have had both good and bad experiences at this location. Today was an absolutely horrific experience. Went in to get a new remote since my other one broke. And instead of just giving me a new remote the manipulative Xfinity employee tried to sell me a new package. Fine, but it better be lower then what I'm currently paying! Why would I want to pay $37 a month more for exactly the same features I already have. So according to The employee who help me said my deal would be it would be going up in a few months so I better switch now.? WHY???? Would I pay an extra $40 a month more until it truly ends. You should be offering me something lower not higher to keep my business there's lots of other companies out there I can go with. Don't tell me "I'm doing you a FAVOR and I'm just trying to help you" NO - You are not & I truly feel like I was just abused for not taking your deal......... read more

Comcast/xfinity is awful. I have spent hours upon hours to get them to remove their temp lines. I can't count how many appointments I have had scheduled to get this resolved. These guys are a bunch of crooks that have no concerns over their customers because they know they have a monopoly in the areas that they serve. I hate Comcast read more

Damn good service here. Guy named Chris helped us twice this year and provided flawless support. Dude should get a raise for looking up our 1/2 apt address and getting us a deal. read more

If I could rate this store a 0 I would. I bought a $1,400 from the auburn location less than 48 hours. Once the phone was opened we noticed a scratch. They refused to help and wanted to charge us for anything they could, much like they do their bills. Honestly I've already got rid of everything but their internet. Both internet and cell phone service will be switched asap. Do not go here or to the auburn store. read more

Horrible customer service. Although my sales person would get back to me the manager never did. I'm still waiting for my phone to connect. It's been 3 weeks now and I purchased a phone from them for 1000 bucks. You would think they would at least keep me informed on the status of my porting issues but I'm the one who has to call daily. Very very frustrating! ! They definitely need to work on customer service. If it's the tech that's the problem then work to get someone else to do it! read more

I visited the Xfinity store to try and get my bill lower instead they went up in prices. I asked to speak with the manager to better assist me with my cable bill. however, he was not an inch help. I felt like he wasn't trying harder enough to keep his customer. I got frustrated a requested his name and business card. AS I was walking to my car, I noticed he was the assistant store manager Randy Machado and not the store manager as I requested. He portrayed himself to be the manager, I felt deceit by this person who xfinity hired and not trustworthy. read more

I came to an agreement on a cable bundle with this store. Everything was very clear on the terms and conditions. After one month my bill skyrocketed from the agreed upon price. This store lies to bring you into their contract and then blames you for their dishonesty. STAY AWAY from comcast!! They're lying thieves!! read more

I see a lot of comments for customer service of Comcast but not for this specific service center. I went here to return some boxes and a modem due to an upgrade. I checked in, it was fairly busy and maybe waited 5 minutes and was promptly serviced. The guy named Daniel was nice to me. I'm also not a huge fan of Comcast in general but for Internet it's the best option where my house is. However, for this location, the service I was provided was good. The rest of you need to leave reviews for the specific location. read more

Went in today (Saturday) because for some reason there was a block on my address keeping me from having xfinity service, I was greeted quickly by the guy at the front of the store upon arrival, I waited maybe a minute or two before he called me over and directed me to a girl at the far left of all the desks, and she got me taken care of so quickly! I was on my way out with my modem in a matter of minutes, she was very pleasant! The store itself is better than the ones in Houston Texas, for sure. And the customer service in the store was wayyyyyy better than expected. read more

To make my Xfinity experience worse the next morning i recieve a email thanking me for my cell phone order and its on its way,and it has a tracking number for shipping. WTF Xfinity. So i spend the next hour with customer service and fraud department. Customers service tells me they have had a lot of this lately. Fraud tells me its my fault. I just got my service waiting 2 weeks. I told him it's a inside job probably coming from your place i picked my box up where THEY sell phones at. It was loud music and horse play going on in your place of business,it just felt shady. They must tighten shop. read more

Unprofessional staffs with convoluted explanations. Went to the store to swap a box with on-demand, the agent gave one and I asked 3 times is it with on-demand and the agent affirmed and confirmed it is. Went to install it and found out the box has no on-demand. I returned to the store to swap again and there is a shorty lady (seem to be the boss), very rude, ver unprofessional with no de-escalation skill and ended making my experience worst. read more

Randy (Manager) and Jason kept a very frustrated long time customer from disconnecting services today. They fixed the issues on my account with a smile and made my day! read more

I cancelled my account at this store in September and was told we were all good. Come to find out later we were billed for months before the account was disabled due to nonpayment. Now I owe hundreds because I can't exactly prove I went there and cancelled my account because it's "not in their system". They also lied about not needing to turn in my equipment and I was almost billed for that too. read more

I feel like the comcast employees make up their own prices ....been with them for 4 years and every 6 months they change the bill price higher with out letting me know ..then i go to see why ,then they always say they got a beter offer but end up paying more than when i signed up Some Employees are ok But some in this store are disrespectful!!!! Switched to dish read more