came in to pay phone bill since app was down and declining my card. Dangqua helped me out and got…read moreme out the doors in less than a minute

I am extremely disappointed with my experiences at the Verizon Wireless store on 320th in Federal…read moreWay, particularly with Francisco, aka Frankie. I first encountered Frankie about two years ago regarding an iPhone. I had an application number that I specifically asked him to check, but instead of addressing my request, he disregarded it and proceeded to open a new application. I found his attitude and the way he interacted with me rude, dismissive, and unprofessional. My experience with him was bad enough that I made a complaint to Verizon corporate about his customer service and the way I was treated. I later encountered him again at this location and was surprised that he was still there. Unfortunately, my experience with him was no better the second time. I have also had issues with what I was told during the sales process at this store. I was told that my activation fees would be waived, but that did not happen. Instead, I spent approximately four months making repeated calls to Verizon customer service trying to get the issue resolved. During those conversations, a Verizon customer service representative told me that, unfortunately, some sales representatives have resorted to making promises like this to secure commissions. That is what I was told by customer service, and after what I experienced, I would strongly recommend that customers be careful about verbal promises made during a sale. I was also told by customer service that when Verizon actually waives something, the adjustment can be seen in the system in real time and you should not have to wait for some future bill for it to be corrected. Based on my experience, if someone at this location tells you that a fee is being waived but you cannot see the adjustment, verify it with Verizon before you leave and get it in writing. After having more than one negative experience with the same employee, previously reporting my concerns to corporate, and then having to spend months resolving a billing issue involving something I was told would be waived, I am extremely disappointed with this location. Customers should be able to walk into a Verizon store, receive accurate information, and have their requests addressed without being disregarded or treated disrespectfully. Based on my experiences, I would be very cautious doing business at this location and would not recommend being serviced by Frankie.

My husbands old iPhone 5 was begging for an upgrade. He came in to see if it could be repaired and…read moreat the time they had a buy one get one half off promotion. Igor particularly was super helpful, informative, knowledgable and diligent when answering our questions. He was clear in explaining the deal and was determined to get us the lowest price. We ended up walking out with two brand new iPhones for way less than retail price. I loved the fact that t-mobile makes upgrading easy, anytime, with no contracts! If you ever stop by this location, Igor is the man to turn to for the best customer service!

Sorry for giving TMOBILE a bad review, but ever since swapping our internet/phone service to…read moreTMOBILE, we've had nothing but problems and empty promises. We spoke with Nancy via telephone who set up our transition and promised us $300 with gift cards for changing providers. She said it would take a few weeks to receive the cards. That was 8-months ago. No gift cards. We set-up the original equipment (modem/router) and it was one problem after another. Phone call to service department began. As instructed, we moved the device from one room to another with no luck. The spinning wheel on our TV was constant. Excuses began piling up. The tower is down, the weather, work is being done on the equipment, etc. Finally, a tech suggested we get something called a 'mesh' that enhances reception. Within a few days, a mesh unit was received via mail. The device was set up, poor reception continues. More calls to customer service. Last week a technician said TMOBILE has a new more powerful modem. He supposedly put in a work order, so we dismantle our current system and take it to our closest TMOBILE store and exchange the old for the new. At the store the rep there tells us they don't give out new equipment. More & more frustration. Return home, called customer service again then were told they would mail the new unit to us. It arrived a few days later. End results, the spinning circle continues, not as bad as before, but still present every so often. We DO NOT recommend TMOBILE at all.

Antonio and AJ were incredible!…read more I was honestly apprehensive about leaving Verizon, as I've been with them since I got my very first cell phone. Switching carriers was a big decision for me. However, after the exceptional experience I had at this T-Mobile store, I can confidently say I will be a T-Mobile customer for life. Antonio was extremely responsive in addressing all of my needs, and there were quite a few! His calm demeanor, patience, and consistently positive attitude were truly refreshing. He took the time to listen carefully while simultaneously managing several situations, including assisting impatient and, at times, rude customers, all without ever losing his professionalism or kindness. AJ was equally outstanding. He quickly got all of the technology set up and patiently walked me through everything, making the entire process easy and stress-free. If possible, I genuinely believe both of these employees deserve a significant raise. They provided exceptional customer service and are tremendous assets to your team. Employees like Antonio and AJ are the reason customers not only switch to T-Mobile but remain loyal for years to come.

We've been T-Mobile customers now for six (6) months. We initiated our service via a call & spoke…read morewith Nancy. She promised us $300 in gift cards for signing up on line, and that our reward would take about 8-weeks to get to us. What a lie! We're now going on 24-months of service and still no gift cards. Initially, for the first month of service we were unable to get good reception for WiFi (internet) and we were getting the dreaded spinning circle on our electronic devises (TV, iPads & cellphones) and reception was extremely bad. Then we were told to pick up something called a Mesh unit that was to be connected to the modem which would help with reception. We made about six (6) calls to customer service for help getting the Mesh unit pointing in the best position to receive signals, and every rep had a different explanation or excuse as to why reception was so poor: Cell tower down, obstacles blocking signals, etc. For the past couple of past couple of weeks now (October) we finally get service without the spinning circle . Another issue we have is cellphone service which is supposed to be 5G. More often we're lucky to get 2-3 reception bars and usually on 4G or less. Another failure of T-Mobile. We wonder how many other customers have gone through the same issues, and be promised cash cards as gifts for joining T-Mobile, whose claim is to be the best provider of service. Are those setting up service on line pocketing the gift cards? We're still waiting.....

They're an amazing workers, they were so welcoming, and answered every question I had.read more

will low ball you and offer the lowest they can for your phone when you can sell it for way higher…read moreprice which they do! stay away from them sell your phone private or backmarket

Excellent service got a new phone my data transferred and email recovered…read more Rep was very professional prices are reasonable mo was our rep

walking into the Federal Way store a lady of color in front of me. I opened the door, but Jose was…read morestanding right there and decided not to open the door for her. She was bent over about 70 or 80 years old obviously after he took her information he let her wander off towards the benches. I pointed towards the seats on the right hand side and said you can sit over there. There's a back rest. So she started walking that direction. Jose looked at me and said the F word and then use the N-word was stupid in the middle. That's not what I call customer service.

I love this verizon store the people who work here are always smiling and very helpful!…read moreALBERT is always my go to guy at this location he's so awesome and always hooks people up with great deals so they leave happy! Thanks again albert! -Leticiya

If I could give this corporate store a negative -5 stars, I would... I've been with Verizon for…read more15 years, noticing over the past 6 months that Verizon customer service (in store and on the phone) has went down hill about as bad as it gets. Todays visit at this corporate store really pushed me over the edge, speaking with Quang (or whatever his name is) and my service plan amount and the possibility of adjusting it, he became violently angry after not understanding the simple inquiry, getting abrasive and raising his tone towards me in front of a store full of customers on top of it. Pretty sad experience these past several months with Verizon and am DEFINITELY switching phone service providers, after being a loyal customer for 15 years!

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

Just got the best service from "D" at the Federal Way AT&T…read morestore on 320th in Federal Way. Very helpful with the transfer of phones from old to new. Had another question the next day and went in again. Problem solved. Said come back if you need anything else. Now that's great service. i will return to this location for future AT&T purchases and look for "D". Wendy Easter

I am extremely disappointed with the customer service at this AT&T store. The service here is…read moreunbelievably slow! I'm writing this review while still sitting in the store. I've already been waiting for over 40 minutes, and during that entire time, only ONE customer ahead of me has been helped! And this is not the first time. Every time I come here, it's the same story: not enough employees, incredibly long wait times, and customers being told to expect at least an hour of waiting, sometimes even longer. It's especially frustrating on a Saturday, when you would expect the store to be properly staffed. Does management seriously not understand that they need enough employees to handle the number of customers? I come to AT&T to take care of my business, not to waste half of my weekend sitting around waiting for someone to help me. I absolutely DO NOT recommend this location! If you value your time and don't want to spend half your day waiting for service, I strongly suggest finding another AT&T store. I sincerely hope management takes this issue seriously, because this level of disregard for customers' time is completely unacceptable.

I received excellent service from the team at metro by T mobile in federal way related with my…read moreservice. Thanks guys

From the owner: Switch today & enjoy America's largest 5G network.read more

Good communication. My cousin came here to fix his problem with his console overheating. they did…read morea good job no more problems with his console overheating

Had my iPhone screen replaced. The phone glitches freezes, drains my battery not responding to…read moretouch just awful. I've been calling them the whole day trying to resolve this. Nobody is answering the phone. If you ever break your screen. Go TO APPLE DONT WAIST YOURE MONEY ON THIS SCAM