I visited the Southfield Best Buy to pick up an online order and waited at the online pickup…read morecounter while employees at the regular checkout line continued assisting customers there. No one came over to help the online pickup line, even though I was clearly waiting. When I asked the door greeter how the system worked, she explained that checkout employees are supposed to rotate between the regular line and online pickup. That rotation was not happening during my visit. From where I stood, customers in the regular checkout line were consistently prioritized while the online pickup line was not acknowledged. The experience left me feeling overlooked and concerned about fairness in how customers are assisted. Clearer coordination and consistent rotation between lines would make a big difference. Until that process is more consistently managed, I'll likely take my business elsewhere.

Service was excellent. Susanna is fantastic! She spent a lot of time with me and my mom, walking us…read morethrough different TV options and explaining things like OLED. She was so patient, kind, and explained things in a way we could understand. She even helped arrange shipment to another city since I'm moving. She made the experience really easy. Delivery was a breeze and I could pick the time I wanted. Very pleased with this experience. Large parking lot. Spacious store.

I worked with a young lady named Princess. She was kind and seemed knowledgeable. When I went home…read moreI discovered she made a mistake by putting my daughters number on my phone and vice versa. It was very frustrating, I live an hour away, the next Verizon store I went to was a waste of time. She gave me her phone number and she never responded to my calls. I am never going to this store again, I'll go to Dearborn heights they were so much more knowledgeable.

Kara the Manager. Was horrible. Very disgusting attitude, and discriminating against guest. She did…read morenothing to satisfy the customer! And her Attitude was even nasty to the Verizon rep over the phone. I will make a complaint to corporate.

I was in the T-Mobile store on Middlebelt and 11 Mile Road this morning for a problem regarding my…read moreI-Phone connecting to the internet while traveling and in my home. Asif provided excellent customer service, knowledge, and promptness solving the problem. He also did it with a smile, give this man a raise if he is not the owner. Or more stock shares in the company franchise.

The service here is excellent. I was with Verizon and I came in to switch over my 5 phones. They…read morewere able to save me a TON of money on new phones and they helped transfer everything quickly. Love this store

Hello Don was the assistant manager and such a great help! Even though it was almost closing time…read morehe still fixed my phone because of how urgent it was for me to have my phone working ! I was so thankful because I arrived less than 15 mins before closing and he did everything with pleasure and efficiently! This is my favorite location and always great techs on staff!

Took a lousy situation and made it all better! Today, I was taking pictures of my damaged car to…read moresend to my insurance company when I dropped my phone and broke the screen. Luckily, I have device protection. Asurion directed me to this location and I couldn't be more pleased. Even though I didn't get there until almost 3:00 p.m. my phone screen was replaced and ready for me to pick up by 5:30. This didn't happen by accident, the technician knew that I had an appointment at 6:00 p.m. and would either have to pick up The phone by 5:00 p.m. or I would have to wait until the morning. I am so grateful for that quick, friendly, and expert service.

Went there today to ask a few questions as I am a new costumer to ATT and wanted to turn on my…read moreservices. I was greed it when I first come in but later dismissed when they thought I wasn't going to make a new purchase..The woman disappeared in the back room and the manager went back to his computer as if the place was empty.. Needless to say "this office needs some costumer service training "

Terrible. Charles convinced my mom that she had to buy insurance before she left the store in case…read moreshe dropped the phone etc. WHAT?? I've bought so many phones and I've never been told something so ridiculous. You either accept insurance or you don't when you buy the phone and if you do not, ATT is not responsible for damage once you leave the store. Total scam and manipulation. I had to spend about 45 minutes on the phone to get this scammy insurance removed from her account! Total waste of my time and embarassing for my mother. Wasted my time and the Customer Service person's time who ATT pays! Just terrible. Charles knew this was not true and sold it to her anyway and justified it to her by saying she could just call and have it removed later. Oh and it auto renews if you don't call to get it removed! ATT you need to check into the store at 12 mile and Telegraph in Southfield Michigan. These kind of predatory practices are embarassing for your company. I pay for four phones myself with ATT and I am thinking of switching to Verizon after this...and we've been customers for a very long time. My mom pays for two phones on her account and I'd like for her to switch too. This was disgusting and I will never go into that store again.

PURCHASED 6/13/25 - 1 out of 5 (WORST CUSTOMER SERVICE I HAVE EVER SEEN!!!)…read more I purchased a Samsung 50 inch TV. The TV had some audio issues, so I brought it back to the store to exchange it. After some back and forth, they finally exchanged it for the same model, which was acceptable. I took that TV home and when I took it out of the box, the screen was cracked. I brought it back up to the store the next day and they would not exchange it for another TV or process a refund. The Manager ZACH said because the TV was "physically damaged", they wouldn't do anything. He was very smug and unsimpathetic. I have never had a situation where I purchased a defective item less then 24 hours ago and the store would not take it back. Buyer Beware, I am out $350.. UPDATE - 6/18/25 - 5 out of 5 (GREAT CUSTOMER SERVICE!!) I reached out to Best Buy Customer Service via Twitter on 6/14/25, and was messaging with a person named Ezra. I provided all of the information and they were going to look into it and get back to me. I heard back today and they said to go back up to the store and they would exchange the TV for another one. I met with the Manager BRYCE and he was great, a lot better then the previous Manager I dealt with. I opened the TV at the store, to make sure it was not damaged. I just got home and set it up, everything is fine. Mixed reviews on this whole situation..

I visited the Southfield Best Buy to pick up an online order and waited at the online pickup…read morecounter while employees at the regular checkout line continued assisting customers there. No one came over to help the online pickup line, even though I was clearly waiting. When I asked the door greeter how the system worked, she explained that checkout employees are supposed to rotate between the regular line and online pickup. That rotation was not happening during my visit. From where I stood, customers in the regular checkout line were consistently prioritized while the online pickup line was not acknowledged. The experience left me feeling overlooked and concerned about fairness in how customers are assisted. Clearer coordination and consistent rotation between lines would make a big difference. Until that process is more consistently managed, I'll likely take my business elsewhere.

I highly recommend peekaboo security cameras. The crew of Paul and Jeremy showed up on time focused…read moreand completed the job in a timely manner. They work professional and very nice. In addition I thought and received several quotes to get four cameras installed and let me tell you those quotes were all over the place but when I called peekaboo and told them that I already had my cameras and I wanted them installed the quote that I received almost fell out the chair. I'm very happy with the quote and I'm equally as happy with the job that was done. I ordered two more cameras and I'm going to have them install them next week. If you need security cameras you can buy your own and they'll install them or you can buy cameras from them whichever way you decide to go I guarantee you you'll be happy. Earnestine

I would highly recommend this company to anyone and have. I needed security cameras after a break…read morein attempt. Out of all the companies I called Paul was the only one who took the time to explain to me what type of cameras he would install and how they would function. Paul and Jeremy did a superb job of installing these cameras. He made sure that they were focused on the exact areas that they needed to be so I can now see around the whole perimeter of my home. Not one problem with the installation and my cameras work flawlessly. The price of what I was charged was great also. I would recommend them (and have) to anyone looking for security cameras!