So my friend was having trouble getting her WiFi services switched over. After having no luck over the phone, I suggested we go to the Xfinity Store. It was a bright new store, and very crowded. Set up like a triage, the person at the front said it would probably be 45 min to talk to someone. Meanwhile Xfinity had called back and my friend was talking to them while waiting. Then my friend was called over and in between talking to the store employee and the person on the phone, between them they eventually got it straightened out. Very frustrating. read more

First off, I wish I could leave a negative number because 1 is WAY too generous for these clowns. Here is my review after 1year with Xfinity - RUN! This is the worst company I have ever delt with. Customer service is impossible. You have a stupid Bot Agent on the app and phone tree hell when you call. It took me over 2hrs today to finally penetrate the system and get a human. I had to lie and say I had a billing issue and that I wanted to cancel my service. Then they bounced me through 2 departments before I got to a person who knew what the "F" I needed. The person who finally helped me was great. It just should be a direct number not all the BS they put you through. I personally can't wait for a fiber company to come close to my house so I can kick these A holes to the curb. read more

They sent me a cable box for my tv. Not a box cover for this issue worst customer service ever. Also, they lie and email they tried to call me. Must've missed me when I have missed calls. I want to respond to their emails as they ask they don't get back to me no ethics no ethics just lies read more

The service was amazing Eli Was very Professional and he help us To pick A really good Plan! Thank you For the Attention!!!

I am not sure how long this location has been here. The store is located in the back of the shopping center closer towards the Harris Teeter. I came to set up internet services for my place. The service was quick. Of course they try to sell you on products that you don't really need. I was offered the streaming service for apps. I ended up returning the streaming device because I have a smart tv and the apps are already on my tv. The cellular service sounds good but I need to do some more research before I make that switch. read more

Xfinity Store by Comcast - Television Service Providers Near Me - Alexandria, Virginia

Xfinity in general is a bad company. truly terrible. they are too big to provide good service. try and call to speak to someone about an issue. there is no phone service number to call to speak with a representative. our service call to address an outside issue left us without service before the guy left for a day and a half. the jerk they sent to fix the fix was the worst service person ever to come to our house in 30 years. wouldn't answer questions. didn't want to be watched and when we did he said he was leaving, "you need me more than I need you." they still have to return and will not provide a date and hour. As soon as verizon strings the fiber optic xfinity commiecast can **** ***! read more

I recently went into this location looking to upgrade my cell phone. The man assigned to help me appeared extremely uninterested, lacking in knowledge, and borderline passive aggressive. I don't need customer service representatives to fawn over me, but I don't think the appearance of interest in maintaining customers is asking too much. Obtaining information from this man was like pulling teeth. He was also either completely unknowledgeable or untruthful. When I asked why the cell phone I was looking at was more expensive here than if I bought directly from Apple, he claimed that it was because they "offered financing." Well so does Apple. I left without upgrading. If Xfinity is going to charge more AND have poor customer service, I can go take my business to Apple. read more

Amadu Turay, Retail Sales Consultant, assisted me with a billing question. He was pleasant to work with, professional, knowledgeable and effective. Thank you so much for your diligence! Cheers, Hank read more

Great service so far and the staff have always been very professional and helpful. I recently moved here and getting Internet, and a mobile service with a new phone was expedient. I worked specifically with Nana, and he deserves a 5/5 rating for his professionalism and customer service. The store can sometimes get busy, and you may have to wait. Not a big deal just take it into consideration. read more

I used them for a long time. They have consistently been 3 stars. I cancelled my wi-fi and mobile phone service with them approximately 2 weeks ago. I'm still receiving emails from them that my mobile bill is past due, and I called them twice within the last week and they confirmed that my accounts were closed and fully paid. For about a month and a half, I had little to no wi-fi service (meaning spotty to no tv and computer service). They originally told me they could fix the problem, after about an hour, they told me that I needed a new box and that it would not cost me anything. That I would need to approve the order in their app. So, the app indicated that it would cost me $5 per month, but I approved it anyway. They told me that it would be delivered very soon. To this day, it was never delivered and I was still charged the full bill amounts for both the wi-fi and the mobile phone service. I have a new provider for wi-fi and a different new provider and new i-phone for mobile service! read more

Worst customer service ever. Have used Artificial Intelligence (AI) to reconfigure their customer service phone system. I installed a new gateway (router/modem) last night. All new devices need to be authenticated by the service provider. They sent me round and round for a whole hour before I discovered this. Per their instructions, I reset my gateway seven times! Then discovered I needed to call them. Of course, they don't send you through to a customer service agent until you follow their instructions. Required me to reset my gateway again. Another hour later, I finally reached an agent. Of course, I couldn't understand her because of her accent. She got stressed when her interventions didn't work, so her accent got worse. I asked her to slow down and speak more clearly. That made her mad. It took 1/2 an hour, but she was finally able to get the Xfinity authenticated. So, it took me a total of 2.5 hours and a great deal of stress simply to add a new router/model to my system. Comcast/Xfinity is the worst. They are the only option in my building in Alexandria, VA -- so I can't switch. Highly recommend you do NOT choose Xfinity as your internet provider. read more

Let me begin by saying that this is a new store and the interior is really nice. One person that I dealt with is Oscar and he was wonderful! Let me just mention this quickly -10am is listed as opening time. Not only did I arrive a little before 11am, I also made an appointment online for 10:45am. I was greeted with a line of 10 people outside the store in the (already) hot sun. The store opened its door around 11am. It did not matter that I had an appt for 10:45. I still waited in line. This has been typical of the disorganization and complete disregard that Xfinity takes with its customers for many years. It is likely because they had a monopoly on the area for SO LONG. Unlike dealing with Oscar, I have always been treated with indifference or hostility when I come into an Xfinity store. You cannot reach a human easily at all on the phone. A woman in line had just gotten Xfinity service and two devices didn't work. She was so frustrated with trying to get a hold of someone, that she was willing to stand in line for help. HURRAY FOR T-MOBILE HOME INTERNET!!! I was able to drop Xfinity after being a customer for decades. read more

Visiting Xfinity is never fun but some of the staff at this location are unable to communicate the most basic information. For what they charge customers it's a total ripoff. I've lost seven hours of my life simply trying to get the correct DVR for my television service. Total fail!! read more

My experience with customer service at this store has been similarly dreadful to all the other reviews placed here. I went there to upgrade my phone, and Rakim ordered the wrong one. A simple, careless mistake that has spiraled into a complete disaster situation, since i was planning to trade in my old phone, and can neither get a new phone or replace the old one because they have no idea how to fix the return. At each step, i have been lied to, treated with indifference and hostility, and still, two weeks later, have not been offered a solution. The people here do not care. I would recommend turning elsewhere for your services. read more

Wait times are absolutely unacceptable. Staff is nice but clearly overworked. Expect to spend a few hours waiting at least.

Service is HORRIFIC! Hours of operation suck also. Location is clearly under-staffed, resulting in a lengthy wait, ALWAYS

The level of customer service at that location is so poor. I am a new customer and getting my equipment was a nightmare. Mind you there were couple customers bringing back their equipments, upset customers for whatever reasons. When it was my turn I was asked to provide proof of address witch I did. Then I was asked to provide a copy of my lease....... I was given so much hard time after waiting for one hour and I told the guy I don't have a copy of my lease. So pretty much I was having to justify myself because the previous tenant at my address didn't disconnect the service and instead of calling them to solve the matter and I am being given a hard. The guy was so rude. I walked out of there without my equipments, it wasn't even ready to begin with. 2 month later I call the customer service for a second attempt and they told me they have glitch going on and can't assit me in starting service...... I am so disgusted read more