GO OUT AND BUY A $30.00 HD ANTENNA (WHERE IT CAN BE RETURNED IF YOU DON'T LIKE IT) AND TRY IT OUT AND SINCE YOU CAN RETURN IT YOU HAVE RISKED NOTHING When you know its time to dump Xfinity / Comcast TV services. Look at your bill, notice all the add ons you pay just for cable TV that is already in your cable bill cost: Broadcast TV Fee $7.00 Regional Sports fee $5.00, franchise fee $6.81 (18.81 x 12= $225.72 a year), and you thought it was already included. Well I woke up today turned on the TV and all I got is an error message. After screwing around with the reboots that did not work I called Comcast. While on hold, I went to Xfinity site and reviewed recent bills. December with no add ons or premiums my bill went up $15.00 looked at January's bill and went up another $10.00, reviewed and found that I got nothing in return. The $25.00 increase will cost me $300.00 a year (times how many years I keep the services plus the $225.72 a year in additional fees) plus the original $168.00 I was all ready paying a month with no premium channels just commercial TV, internet and phone. Over $2,300.00 a year for cable and internet. Well 47 minutes on the phone all I accomplished was someone will be out at the earliest in 50 hours. I spoke to the supervisor who was polite but not helpful. I asked to be connected to cancellations and was told they are closed today So if I want to watch the super bowl at home I will need to get an HD antenna and I did and guess what perfect picture, good bye cable TV. Calling Comcast and cancelling cable TV this week. The only way to to get back at a corporation is to no longer pay them any money. You should do the same, review your bills and see what your paying in dumb fees, then go out get a HD antenna and plug it in. You may find you can get all your programing free with a one time $30.00 antenna. GO OUT AND BUY A $30.00 HD ANTENNA (WHERE IT CAN BE RETURNED IF YOU DON'T LIKE IT) AND TRY IT OUT AND SINCE YOU CAN RETURN IT YOU HAVE RISKED NOTHING read more

No stars at all, if there is a way of negative stars will do so. I made an appointment to upgrade. Technician showed up and after 6 hours of going back end forth between attic, main floor and lower floor decide to walk out. Yes he left did not say a word. I called Comcast the were to investigate, no calls back, I was told that local management will reach out, nothing the next day we called back and were told that a new tech was coming out at 1:40 pm. No show, called again I was told that no one was coming. After 6 to 7 calls no resolution. I did get TV service back, no internet service, no technician, wires hanging, modem was placed on top of water heater (fire hazard) wires running across front of furnace . Still waiting to get it resolved. Loreto A read more

Ordered pay per view of Mayweather fight tonight. It won't come through on my tv. This is the third pay per view that I've ordered in the past four months and NONE have worked. They even switched boxes after the last one. They can't figure it out. Totally incompetent. I tried to call to ensure that I wouldn't be charged and the recording said it would be a wait of 2-3 hours!!! I left a call back request and the first available time is two days from now - Monday. I had a number for an agent and called that tonight. To my surprise he answered but wouldn't even record that I had called so I wouldn't be charged. "Good luck buddy" was his reply before hanging up. There needs to be a governing body that forces a totally incompetent company like this to go out of business!!! I'm posting this Yelp comment as it's the only way I can think of to go on record on a timely basis that I am not receiving the service that Comcast will try to charge me for. It is now 9:29pm CDT. read more

Comcast really sucks! I have to say this because there is no single day i enjoy the service! EVERYDAY, from roughly 9am-9pm, there is ABSOLUTELY NO internet signal at all! although i tried to reset the modem, unplug and replug everything, it did not work. I have the triple deluxe package, and if this still don't, work, i don't know what to expect for their other packages. The TV cable blacks out itself every few minutes. The digital phone don't dial while internet is out. I used to have Time Warner while i was in NY and i already hated them so much, I cannot imagine that there can a worse internet service existing in the world, well, there is Comcast. Now i start to miss Time Warner. read more

ok people i may need to break this down for you. OK for one the comcast guy was so f'n sexy. his name was Jose he took care of my issue quickly. i also learned that if u want a real comcast work done right you need to request an inhouse technitian because they have these subcontactors who have no clue what the hell they are doing. so i give a perfect to comcast for providing me with this great tech. SO damn sexy too!! with his little tool belt. and such great knowledge of these products. BOY U CAN INSTALL ME ANYTIME. anyways people what have we learned here today????? if u want work done right get an in house tech. and if u get Jose dont try to get with him im sure he wants this sexy puerto rican honey. lol im playing!! be proud and lucky when u get these in house guys because the job will get done right read more

always call before a scheduled appointment because there is always going to something wrong with the order- at least that has been my experience, whether for cable or business service. not so accurate with their predictions read more

Comcast just plain stinks. I will explain my story. Contrary to several people's complaints the internet does actually suck too. The internet goes in and out several times a day. I know this sounds like im a complete nerd but when I utilize my xbox live it lags...alot. It makes watching instant stream netflix damn near impossible and forget about playing a video game online. I also dont like when I have important emails to send and the connection is lost. In addition the little non dvr connector for the other tv in house mysteriously stopped working. It doesnt help when the technician ADMITS that they are crap when he was initially installing it. Thanks comcast for making me pay more when I receive horrible service. I may dish out for ATT uverse. The ATT internet is good and customer service is much better. And its finally in my area. Dueces Comcast! read more

horrible. techs came an hour late to install cable/internet. by that time the apartment management had already left and there was no access to the cable box/room. nothing was installed that day. I called a manager and was told someone would call me back with a resolution. bottom line is no one has ever called me back and I had to reschedule another appointment myself for 1 week later. read more

Comcast is the all roses in the beginning to get you to switch but then after 3 months are up, they rip you off. You get a movie channel as part of a promotion (free for 3 months) but then when you call to get it removed after that 3 months, they tell you there is a charge of $5.99 to make a change to your account. Would recommend you do not go with them even if they are the last cable company to choose from. read more

I just recently had to move and it was a big process. Thanks for having your tech guy show up on-time and hookup my cable. I'm happy with my channel selections and Internet speed. The best part is the package is at a good monthly price and that's awesome. read more

The following is a transcript of a Comcast Tech Support conversation indicative of Comcast's oligopoly position in preventing mandatory firmware upgrades, as is required by Comcast's participation in a DOCSIS (international modem protocal) environment. Comcast has the "free" software upgrade (provided by a third party modem manufacturer), but will not download it until a customer pays them a prohibitive "service call" fee. Comcast appears to be doing everything in their power to curb the migration from their telephone business to Customer provided VOIP (Magic Jack/Nettalk). Due to Yelp character limitations, I will have to post the transcript in sequential posts. From: online.communications@alerts.comcast.net Date: February 24, 2012 7:18:17 PM CST To: ComcastCustomerPaul@comcast.net Subject: Comcast Chat Transcript Part 1 eSupport Chat Transcript PAUL: Isagani : Hello PAUL_, Thank you for contacting Comcast Live Chat Support. My name is Isagani. Please give me one moment to review your information. Isagani : Welcome to Comcast Self - Install Kit Activation support! We thank you for Choosing Comcast, my name is Isagani. I hope you haven't waited long to be assisted. Isagani : Our goal is to provide you with a consistently superior customer experience - that's our Comcast Customer Guarantee. To know more about it, you can click this link: http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html Isagani : How can I provide you with excellent customer service today? PAUL_ : http://broadband.custhelp.com/app/answers/detail/a_id/17811/kw/firmware Isagani : I understand that we are activating your internet service today. Is that correct? PAUL_ : It has now been activated. I now need a firmware update for my Cable Modem Isagani : Alright. Paul, to make sure internet is successfully activated, can you please click on these links? http://www.yahoo.com and http://www.google.com and let me know if it works. PAUL_ : They work Isagani : Alright. Thank you for verifying, Paul. Isagani : Since you are now able to go online, that means that your modem has been successfully activated. As for the firmware update, I wish I can help you out with that however I do not have the necessary tools here for that. Not to worry because we have our internet tech support department who can help you with that. Is it alright if I connect you over to them? PAUL_ : Please do. Isagani : Not a problem, Paul. Before I do that, is there anything else I can help you with? PAUL_ : no PAUL_ : Thank you and have a great day Isagani : You're welcome, Paul. I will now transfer you to a team member from our High-speed Internet Department who can best assist you with your issue. Thank you for contacting Comcast Chat Support. Please stay online and connected while I transfer your chat. PAUL_ : I will wait. Isagani : Please wait, while the problem is escalated to another analyst Ma Kirsty : Thank you for choosing Comcast for your entertainment needs! Our goal is to provide you with a consistently superior customer experience - that's our guarantee. Learn more about the Comcast Customer Guarantee at http://www.comcast.com/corporate/Customers/CustomerGuarantee.html?fss=customer guarantee Ma Kirsty : May I know what do you need a firmware for? PAUL_ : Motorola SBG6580 Ma Kirsty : I see, may I know please if you're currently trying to install your Comcast internet? PAUL_ : I think the Comcast Internet is installed and I just need a firmware update on this cable modem/router/gateway PAUL_ : http://broadband.custhelp.com/app/answers/detail/a_id/17811/kw/firmware Ma Kirsty : We do not however provide that online, is teh modem provided by Comcast? PAUL_ : No Ma Kirsty : Unfortunately we donnot provide the firmare it should be withy our computer manufacturer. PAUL_ : Motorola says "Any firmware or software changes must be implemented via the cable network. Your cable provider can update the firmware based on what they have approved for their network distribution. Because of that Motorola is not capable of installing firmware for cable modems. Please contact the cable operator to obtain information on upgrading firmware on the cable modem." Ma Kirsty : I understand that Paul Ma Kirsty : However Ma Kirsty : We do not process that, as when you signed up for self installation it should be included in your own option, but if you will going to let us set up it will be included in the services we offer to install the service to you fully. Ma Kirsty : We do provide to you that firmware I do apologize it is out of our scope. PAUL_ : Motorola says, "Motorola is not allowed to control the upgrades of DOCSIS devices, per the standards specification." PAUL_ : Are they lying about the DOCSIS requirement? read more

Not at all Comcastic We signed up to add internet and phone to the cable TV we had from Comcast on one of their promotions. The scheduled instillation was Feb. 14, but couldn't be completed till the 16th because of inadequate signal strength. Everything worked fine for two days when the system shut down entirely,, no phone TV or internet. We contacted Comcast, and they set and a technician who came on the 20th and fixed it up. Then, it was shut down three days later. I contacted Comcast for an appointment on the 25th, took some more time off from work to wait for the technician who couldn't fix the system because work had to be done by the "construction" group who could work on the roof. Another week later, many telephone calls and internet chats, and the system is still down, I can't find anyone who can tell me when the construction crew is coming or when service will be restored. To make matters worse, today I got a bill for $200 for lack of service. Oh, the benefits of a near monopoly. read more

I am going out of business as of march 31st. I contacted comcast one month ahead to disconnect my services. They keep demanding i give them 60 days notice , and not only that i have been out of contract with them for past 1 year. I paid them high bills due to the fact i'm not under contract. Now they are threatning me to send my name into collections. read more

Worst customer service ever. People on the phone are generally "nice" but completely unable to provide accurate information. Reported a problem one month ago and it is still unresolved (3 missed appointments, numerous phone calls, etc.). Customer Service reps all give different information. Don't give your telephone number for a call-back. You will NEVER get a call back. Perhaps if you are in a single famliy home. However, if you are in a condo or apartment building, Comcast is terrible. Encourage your Association to stay clear of Comcast. As an individual unit owner, you will never get service from Comcast and you will be stuck if your building has contracted with them. RCN was much better. A bent coat hanger attached your antenna would be better. read more

I have been trying to get cable for the last couple of months and I still don't have cable. I had the worst experience with Comcast and I decides not to go with Comcast I'm going back to Direct TV. I have never seen a company work so hard to loose a customer. I had an appointment from 10am until 12 pm the tec showed up at 9pm. I had another appointment 09/20/13 from 3 pm until 5pm and I'm still waiting on the tec lol. I called in and the customer service (09/21/13) and it was the worst I've ever dealt with in my life smart mouth and lack of compassion. I also spoke with a supervisor named Ozy and he was worse than the person I spoke to before. I informed him that if this is the way this company run I want no part of this company. read more

A nightmare - they missed their scheduled installation time-when I rescheduled, the phone staff was rude, obnoxious, lied to me, never returned promised calls, and I am still battling them over the first bill. If I could give them zero stars I would. Do NOT use them. Awful! read more

Terrible customer service @Comcast. We scheduled an appointment but nobody showed. Received confirmation email day before and confirmation prerecorded call 1 hour before appointment time frame; 3-5pm Central Time Zone. Called customer service asked to speak with a supervisor and was told earliest a supervisor would be available would be Monday, December 9th, ARE YOU KIDDING ME, wasn't happy with that, asked for any supervisor, told it would be on hour, then placed on hold for 1hr and 20 minutes by Jason from customer service rep located in Mexico ID 0513. Nobody ever returned to our call, so we hung up. Called AT&T, explained what happened and we were guaranteed we would never experience customer service like this. BYE, BYE COMCAST....I GUESS NEW BUSINESS IS NOT IMPORTANT TO A SALES RETAIL DRIVEN BUSINESS. read more

Honestly you guys have a great service - I have no problems with cable and internet. However, I can't pay $120 + a month for the most basic channels and decent internet speed. So when you guys tell me I can call every 6 months and get a new promotion that's existing to current customers it sounds great! Except the fact that I have to haggle, call repeatedly, email, message online etc.... for days until one of your workers decides to give me some deal. It's stressful and a waste of my time. Amazing promotions for new customers, but you forget about your loyal existing customers. Do better. Thanks. read more

HORRIBLE, HORRIBLE SERVICE AND CUSTOMER ASSISTANCE AT COMCAST!! . If you can use another internet, phone, TV service to that. Comcast informed us they had to change our modem to a new model. WE did not request this service. They came out and change the modem on there behalf to update there equipment. It screwed up our whole house network system, including lab tops, printers, audio (control 4 system) and much more. Our system was working perfectly. We called from 8am until 12 midnight and one tech support/ customer service person was worse then the next. One person tried to help but stated we needed advanced tech service in the home after the modem was switch out. Every call was dropped from customer service and we got nowhere. We had to recall and start all over at least 10 times. They can't find notes in system and each one makes a difference excuses and then drops the call when transferred to the next department.. WE pay 3000 a year to comcast for services. We are health care providers that rely on internet for patient care. COMCAST CAN CARE LESS ABOUT EMERGENCY CARE FOR PATIENTS. USE ANOTHER CARRIER IF YOU CAN. THEY HAVE TO MUCH CONTROL OVER THESE SYSTEMS AND THIS SHOULD BE STOPPED BY OUR ELECTED OFFICIALS. OUR ISSUES ARE STILL NOT RESOLVED. Minus star rating!! read more

AWFUL!!! Please allow me to kindly pile on to this disgusting company that has the worst customer service I've ever experienced. Ignorant as can be. Clueless! Liars! They changed my telephone service without asking. They then stole my old phone number and couldn't reinstate it after my complaining and being on the phone with about ten Comcrap employees. What a joke! They're not worthy of garbage collection let alone the tech world. If restaurants served you steak when you ordered fish and then charged you for their mistake they'd soon be out of business. I use to be satisfied with this age of mediocrity but it's now devolved down to bottom feeders! read more

How do you give "no stars?" I can't review the actual internet service because it has never been installed! I have been trying to get internet service installed since Sept. 7, 2014. It is now Oct. 20. 2014 and, once again, no one has shown up! I'm on hold now, once again, with a very sincere customer service person, trying to figure out why, once again, a technician failed to be here. Previous unfulfilled appts. were to install outside wiring for our condo building, followed by connecting the inside wiring. I have been going round and round with the very "understanding" representatives at Comcast, that assure me that they will "help me," but still no service! I give up, and so should you! read more

WORST CUSTOMER SERVICE EVER. Tried calling 800 number and it just kept saying 'press one for english. . ." over and over and over no matter what i did. Then I had an e-chat with either an insanely incompetent human or a bot. Either way they didn't seem to come close to comprehending my issue, let alone fixing it. I would rather eat my own fist than go one more month with this unbelievable garbage. read more

Worst customer service ever! Cable service goes out all the time. Way more expensive than other providers.

Xfinity Comcast whatever. They are a bunch of scam artists. 3 phone calls to get my serviced moved. They add on dvr wich I told them I would never use. Now upon further investigation I found I have 2 accounts. Been on the phone now for over an hour and just got hung up on. This company is a piece of work. I'm not going to pay my bill and we can go to court. And I will sue for deceptive practices. read more

Customer service is terrible. I tried to call for a resolution to a problem and was cut off 10 times before the situation was resolved. They disconnected telephone service by their fault and would not send a techician to fix the problem until someone with a cell phone could be in the house to trouble shoot as this is "standard operating procedure" When I explained that this is the account of a 93 year old woman that does not have a cell phone, it didn't matter. How they get away with this is beyond me. American business at it's finest - NOT read more

The worst company ever. Called to check on specials to lower my bill since the 1 year was up. was quoted a total of 170 dollars (was 190.00 a month) so signed up. Got my bill and the total was 215.00. Talked with a supervisor and she kept going over the bill. I kept telling her I did not care what her numbers show but that I called to get my monthly rate lowered on any specials only to have them tell me it would be 20 dollars less when in actually it was over 20 dollars more a month. Plus they were charging me for a modem that I own. Stay clear of this company. There are not any good ones here in Chicago but Comcast is the worst. I would give them NO Stars, that is how bad they are. Sign up for RCN. They have issues but nothing like Comcast. ALso, anyone with Comcast now and you notice that your on demand stops working along with your internet for 5 minutes to an hour often, it is not normal. They are just a bad company. The supervisor I spoke with was rude and did not help in fixing the issue. STAY CLEAR OF COMCAST... read more

Let me start off by saying this is not about any particular location, its about Comcast Infinity in general. I called in over a 1 week ago complaining about the cost of internet on my bill. I was on hold for 15 minutes and then told the new system crashed and they could not do anything on my account, I would be contacted within 24 hours. 1 week later I call upset because I still have not heard from them and then I am told its Sunday and there is no manager on duty to talk to, I am then asked what is a good time for a manager to call me because I am a "valued" customer. I tell her 9:00 am and she assures me that I will hear from a manager because if I don't it will ding her on her stats. Well it is now 11:40 am and I have still not hear from anyone from Comcast and I just called, was put on hold for 10 minutes and disconnected. This company needs to be put out of business, they have ZERO customer focus. If you need internet , cable or home phone go somewhere else as this company just does not care. Mike Yanke Shorewood IL read more

Worst customer service ever. 10 days and still no connection. 5 days in a row they promise fix it every day and it still not working. Be aware, don't believe what they promise you. They don't do anything just make promises. People in customer center just repeating same things again and again don't listen or answer the questions. read more

Recently I upgraded my residential internet plan to a business line. Meaning, I would get better quality speeds and overall internet for a higher price. I was fine with making this switch. Little did I know I was swindled the Comcast representative. She told me that my current bill would increase only $30, for this price I was very pleased. After installation, I was informed by the tech that came out that business class and residential services are completely separate meaning Comcast wanted me to now pay $200/month for my new business line and an additional $100/month for cable television!!! SO I WAS LIED TO AND THEY EXPECTED ME TO PAY FOR BOTH ACCOUNTS WHEN THIS SWITCH WAS THE COMCAST REP'S IDEA!! COMCAST IS GARBAGE!!! It is very unfortunate that comcast is the primary cable provider in Chicago because this service/customer service is garbage!!!!! read more

Xfinity's quality is fine, but....the Customer Care might be one of the worst I've ever dealt with. My family has been a customer now for just over 1 week. Not only did the local installer miss my installation appointment, but he lied to Comcast corporate by telling them that I had agreed to an install date 5 days later. I spent nearly 6 hours over the July 4th weekend calling/speaking to different agents, trying to get an installer earlier, re-explaining my situation. Each time, I was told a local dispatcher would call, but they NEVER did (so I had to call back, of course). I had set up my initial appointment 10 days before we moved, but was not able to set up our home security for 5 days after we moved. This was completely unacceptable, To make matters worse, I called Comcast last week to ask for a refund for our 1st bill, and a billing agent said a "fix agent" would call me within 24 hours. And you guessed it, no one ever called. We were happy customers of RCN's for 15 years, and just switched to xfinity with our move. A decision I am deeply regretting. read more

Horrible. Absolutely Horrible. Did not resolve my problem. The staff is extremely rude and uncaring. They are all fat and lazy. They won't even get off their chairs to assist anyone. This has been a repeated problem at this location. I can't express enough how horrible the service is here. read more

I got Xfinity because they had cheapest lower grade internet for $30/ month. With a special offer I'm getting their 2nd from the bottom service for internet. Only thing I need internet is for Netflix. They needed to tell me that I share the internet speed with other Xfinity users in my neighborhood so depending on how busy everyone will change the speed of my internet. Then today my bill raised another 5 bucks because they want me to enroll in automatic payment. This was not apart of my agreement when I started with their service. I asked if their would be any other charges because I started with their service. They said not until my year is up then the special will end. I call to complain. They said only go back if I enroll in auto pay. I do not want to since they have changed the price when they said they wouldnt change it. Now I have to either enroll hoping they don't change the price on me again without telling me, pay extra, or drop their service. It's not alot of money but I don't like getting ripped off. Only good thing was the original low price read more

I hope you get to read this true review before you sign up and after 3 months discover that Comcast is an dishonest and manipulating company. If Comcast continues like this there is no way it will last. If you call Comcast plan to spend at least half an hour on hold or until they resolve your issue (at least that was my experience, for the past couple of months when I finally decided that I have to discontinue my service with Comcast). I usually don't write any bad reviews, but I feel sooooo sorry for all the people that will be deceived. You will be offered a promotion price, and then after three months, you will be badly surprised when you bill jumps to triple of what you were paying. The explanation you will receive after you call Comcast will be: "We sent you papers to agree AGAIN on the promotion" and you will wonder why AGAIN, haven't I already agreed? Or Comcast will tell you: "We called and left a message" and those are nothing but lies. They didn't call and they didn't send anything and now they will say your promotion is expired and you gotta pay triple of what you at first signed for. As I said, signing first time for something with Comcast is not enough, you gotta sign twice--according to their story and after you spend money on installation and other fees. I am telling you the truth and writing this for the good of the honest and God fearing people. read more

After a pushy sales person called all the time for about 6 months asking us to switch providers for the business we finally did. It was nothing but a headache from the beginning. They could not coordinate anything correctly and had to come out about 5 times before the phones were finally set up. The workers and the people who did the installation were great. But then, we started noticing our phones weren't ringing as much (how people schedule appointments) and customers were complaining the phones weren't ringing/working, the voicemail wasn't working, etc. After a bad review on Yelp from someone who called 3x with no answer, many dissatsfied clients, many e-mails from customers that couldn't get through, and a ton of lost business, we still have a bill for $400.00 this month (mind you we already paid the for the month before). When we called to complain people wouldn't return our calls and we have gotten no support. The bill is much more than they said it would be also (one of our reasons for switching providers). We are livid. Not worth it. read more

Let me save you the trouble. I left them before because they never did anything they told me they were going to do - and every time I called them back, I got "so sorry for your trouble; I promise to follow through and help you". Finally I went to Verizon. They were awful. Back to Comcast. Their service has not only noticeably declined - now they charge you to talk to them. First I had an issue with NortonSecurity package. When I phoned Norton they told me that Comcast has been sending their customers to Norton for 6 months to fix problems that are brought on my Comcast software. Now my IE won't work. Called their special Xfinity number - oh yea, now they have separate numbers for EVERHYTHING - and still nobody knows what the hell they're doing - I was told I wd have to pay them to help sort out my problem. Really? All I want to do is remove everything that says Comcast so my computer will work again. Thanks anyway, moron, I'll remove it myself. How can there not be ANYONE out there who can provide affordable, working internet and cable. Oh by the way NOBODY WANTS A LANDLINE YOU IDIOTS. That's another thing - they want to CHARGE YOU MORE FOR NOT TAKING THEIR FRIGGIN PHONES. Someone give me a gun. read more

***** I WROTE THIS ON JUNE 2nd**** after these morons emailed me a request to complete a survey on how my last conversation went. But it just got EVEN BETTER !!! I don't know where exactly to begin to explain why? I called in to move my services, the representative talked me out of my original request which was to have a technician come out to make sure that everything was set up correctly. I was very aware about the $60.00 fee for that service. However, XFINITY'S representative steered me in the wrong direction by saying "all you have to do is plug in your box's and you will be back up and running." NOT THE CASE! It gets better, I promise... I opened my app on the day of the move to see if there would be any updates. Instead, I was promoted to a screen that told me I no longer have an account. WHAT? I called in right away. This representative told me that the account is still active and that "Xfinity is open 24/7 for technical support. Once you plug everything in to give us a call and we will assist you in setting everything up." Fast forward to later that evening. We plug everything in, call Xfinity, got transferred to the wrong department, got put on hold for 20+ min, then wait for it... got hung up on. NO ONE CALLED BACK. WHAT? WHAT KIND OF CUSTOMER SERVICE IS THAT? Terrible, foul, unacceptable, and beyond disturbing. Being that we had just spent the entire day moving, which is stressful in itself, having your cable set up to be able to sit on the couch and relax would be prime. But instead I had to call back, I, ME, NOT YOUR CUSTOMER SERVICE DEPARTMENT. WHAT? So, I called back. I got a really nice and accommodating representative on the phone who did everything she could to help. Unfortunately, she was unsuccessful and got me transferred to her peachy supervisor, Dora. If that is what Xfinity's supervisors standards are for hiring a rude, disrespectful, abrasive, incompetent, aggressive, miserable, uneducated individual. I honestly am even more disturbed to be a customer that contributes to the salary of such an awful person. I was told by Dora, who might I add did not explore a single thing or option for me, that "her supervisor Joel, would reach out to me tomorrow and that the soonest a tech could come out on Thursday. IT WAS FRIDAY EVENING. WHAT? Even though I repeatedly made it very clear that is unacceptable and I needed someone out here toady, Saturday. It is 3:30 in the afternoon now and I would say that I am surprised, but that would be a lie considering how awful your staff is, still no call. WHAT? Coming from a business owner who deals with customers and customer service issues daily, I am appalled at the way this situation or should I say disaster was approached and has been left untouched, STILL. Not to mention the previous experience I also had the last time I moved (which I paid for the tech to come out for). Every single one of my PURCHASED items were not on my DVR - countless phone calls, transfers (to other unprofessional "supervisors") one of which told me verbatim "You will have to re-purchase all the movies and shows again as there is no way for us to retrieve that information.) WHAT? Who ever was on the phone with me for that conversation whoever that incompetent employee was, I read all the email receipts of each purchase. In other words, I would have had to spend hundreds and hundreds of dollars again. WHAT? I can sit here for hours and go into how awful my last moves have been. To rap this up based on the fact that its extremely exhausting to say the very least... the "should be terminated supervisor" Dora, was a disgrace to the company. We still do not have a resolution. Dora took it upon herself to set an appointment for Thursday the 7th of June between 1-3 pm. There was no confirmation, no communication, no one even asked if that time frame worked for us. WHAT? So, basically a tech would have showed up to my house when we were not home and the problem would still exist, except then we would have to reschedule a tech for an even later date. Luckily, we called in again, got a fabulous rep on the phone by the name of Ferris. He tried everything he could, but again unsuccessful. He went above and beyond for us. Rescheduled the tech to an earlier date with a time that works for us. He deserves to be a supervisor and more of Xfinity's CSR's should be trained that way. read more

Tried to switch to Comcast from RCN when we moved, and they failed to show up or call or buzz my unit or anything for two appointments in a row. Both times, I called, and they told me the technician came and no one answered? Really? I'm pretty sure I didn't take days off work just to ignore you coming to my door. I called them to rectify the issue, and they basically said there was nothing they could do and that it was my problem for not being there, which is absolutely impossible. My husband called back, and the customer service manager suggested that I was LYING about the technician coming to my home. He said something to the effect of, "Is it possible your wife is not telling the truth because she doesn't want to tell you she missed the technician?" Are you SERIOUS? In fact, they went as far as to give him a time when they said that they called me, which was funny, because it is exactly the time on my call log when I was speaking to my husband about them NOT SHOWING UP. They said they would make an after hours exception for us (which they wouldn't do when I called, but apparently my husband made a stronger impression on them) and come out again that evening. That didnt happen either, they didn't even bother to show. I called them back to let them know we did not want their service anymore, and would be trying to return to RCN or get another provider. They said, OK. That was it. I will never try to switch to Comcast ever again after this experience. They were extremely rude, unhelpful, and not a company I want to place my business with. Every person I spoke with after scheduling my initial service request was just awful. Thankfullyt, we crawled back to RCN, they said they could in fact service our building. We got whole house Tivo DVR, internet, 4 HD boxes, and a few premium channels for around $120 a month. I regret ever trying to switch when we moved. Terrible. read more

This review does not even need to be written. We all know Comcast is terrible- zero customer service, and salespeople who lie through their teeth. But just so they can have one more one star review to add to their list, here's our story: The newest salesman finally got me (or rather others at my office who I reluctantly gave in to). "Comcast Karl" as he calls himself promised that their methods are now seamless and we would not miss any service stitching over to them. Needless to say, our 800 line was down for over 48 hours (as a business this is unacceptable), and when I finally proved to them it was their fault all of a sudden they were able to fix it. Before then, they blamed everyone else under the sun and never looked into it. No apologies either. Then the hunt group (if one line is busy it rings to next line) that the salesman promised was not possible either. After all our wasted time and a few more gray hairs, all our time switching over to Comcast was wasted. Now just to wait and see if they honor their 30 day money back guarantee... haha, like that will happen. If in doubt, if you think they have changed bc" x person is just so convincing," "it's all on the paperwork," or whatever other reason you want to give yourself for thinking they have changed, just don't! Avoid them. Don't shorten your lifespan for unnecessary reasons. read more

Simply AWFUL. I contacted COMCAST on July 13, 2017 to initiate a new package. Was told that telephone would be switched from AT& T effective as July 19th. This still has not happened and no one at COMCAST can tell me why!. Got a call on a Sunday night at 9:00 pm asking about my telephone service. Person could not answer anything. Given an 800 number. Called 800 number today they talking about order being processed but no one can give me any details. You have my email and cell phone. To top if off, the message before you get to a representative asks if you are willing to take a survey about the service received with a 30 minute follow up call. I answered yes, it is almost 5 hours later and no call!. Just got a call from COMCAST about a pass code being asked when I tried to log into my account. Representative has no knowledge why. She stated I will call you back tomorrow to check with you if you are still having problems. My response: "Please do not call me". Naturally she could not address the issue of the telephone transfer., In the meantime, my AT& T bill continues and the COMCAST bill. It is unbelievable that COMCAST can not see that the box you gave me it not showing phone connectivity. There is absolutely now way I am going to pay anyone to come out to my home! If not resolved by Friday, I will be leaving COMCAST! read more

Comcast has a monopoly in Wicker Park. Ive researched all cable and internet companies and they're the only company that has speeds fast enough for my building. I've been trying to set up my service for 2 weeks and they still havent completed it. First when a technician came in he said the cables weren't extended to my building so he was going to report it and have a construction crew come out within the next few days. he never reported it, so I called 2 days later and they said they would have a construction crew there in 2 days and 2 days later the installer would be there. Later someone else called to confirm and cancelled the first appointment and said it would all be completed on the same day the installer would be there. Yesterday I received a call that my appointment had been cancelled b/c the construction crew can't come out. The lady left a message that they could do it sometime within the next 30 days! I do not want to wait that long for cable and internet. They need to assign one person to my case who knows whats going on. They have major communication problems. If I had a choice I would never order from them again. They really need more cable companies in Chicago that have their act together read more