As is the common there in all the reviews Comcast has TERRIBLE customer service even though they proclaim their "Comcast Guarantee" which is nothing more that lip-service to a marketing gimmick. I can't login to my account. I call customer service. I get the promise that 72 to hours later I'll get some help. A month later I still can't login to my account. I call and get sent to a department that doesn't answer their phone and then I get disconnected. Then I startup a chat with Anabelle who says, "You've reached the right department. I'd be happy to help you ... By the end of this chat I am sure we will have resolved this issue together to your satisfaction." BS! Her resolution was the same 'trouble ticket' that's evidently something they say to get customer to get off the phone because EVERY customer service rep has said it, every time I call, and NOTHING has ever happened to actually solve my problem. 7 calls to customer service. 32 days elapsed. 1 simple problem. 0 solutions. DirecTV, AT&T... There are options if you don't want to be plagued by dismal customer service. read more

Doubled charged me and then sent bill to collections agency even though I canceled my service. Horrible company, avoid if you can. read more

Greetings, This review will encompass a recent encounter with a call center that caters to the Willowbrook , IL Community, a supervisor by the name of Daniela Guardardo on duty transferred me to a non-existent phone extension, after continuously attempting to make me take an appointment to remedy the issue that had just resurfaced due to a tech's incompetence... this was by all means could possibly have possibly been a dropped call, a hang up, not sure... there was a session of verbal judo for a bit, but I have always had great professionalism at this establishment, and today, now..... dead silence, a dropped call..... this is great... I was not enthused, yes, this is one for the books, because their internet is exceptional. I was trying to express the lack of service when a technician came to service another unit in my building and in the process, our service was taken out, Internet and cable, I happen to see the technician take off, so I get on the phone immediately... I talk to a very nice gentleman, and he exhausts what he can as a tier1 representative, this then of course lands in the hands of who I am frankly disgusted with. Also being of Hispanic decent, this supervisor Daniela, was a way to give us a bad name, I may have stepped on some toes, and I am definitely taking expletives and finding the correct internal voice to channel them through... but this person deserves to be labeled a degenerate. Such a a complacent conformist without a backbone. I happen to be in IT so I take it upon myself and go to their POP in the building and happen to see my unit disconnected, I know I can get in trouble for touching equipment, but we have individuals taking online classes at home and people with important documents to submit , since we are all in the realm of procrastinators we are being punished,....but I feel that we should not have been unplugged for the benefit of another customer... Some of their techs here struggle with the remediation process when signal levels on a coax line are concerned....please let this be a lesson in self preservation, calmness, and getting your stuff done on time, Karma, etc... Well I got my own service working and I'm getting redundant, but they were dumb enough to knock off my line completely... highly unprofessional... seems like they were just trying to pawn me off to the field team...but after 45 mins on the phone, and wrestling through cables let me take a moment to highly speak of the last representative I spoke to: Slobhan agent # Qye.. She was ever so professional, and has indeed been promoted, but out fear does not let herself go forward, someone there should let her become a role model for all representatives as far as professionalism, sympathy, understanding, and loyalty to customers is concerned....she can educate the masses at these type of establishments...... this was just definitely dumb cattle excrement on a Sunday afternoon but this portal is a good way to vent.. " seize the day" sincerely pissed off dude read more

This place rocks! Do yourself a favor and make this place rock for you as well and follow my steps when setting up service. 1. Expect it to suck. There will be a line, it will take time. Deal with it. 2. Take a day off work. Sleep in, Grab a coffee and go in the late morning or right when they open on a weekday. Avoid weekends! This will ensure step 1 not to suck. 3. Research there website at a friends house for 5 minutes so you know what you want. 4. Bring your drivers license, lease, social security #, phone, first born child, fingerprints.. Anything and everything you think will identify you as a human with Chicago residence. Although I seem to be a rare case study here, I received amazing service here! ..relative to cable companies and we'll see if these stars stay at 5 as the years progress. read more

Comcast is the worst cable service. If you can get anything else but comcast, do it. They promoted a package that said we would only be paying 79.99 a month for a YEAR, and then randomly jacked up the price to 84.99 per month after a month of service (without fees and all that other stuff that bumps the actualy bill up to $108). Apparently they can contractually raise your package fee whenever and by however much they want. who knew. So we pay the 108 for six months and then they raise it again to 130! So i go through the wonderful process of calling them about our bill--and i dont call just once, or twice, but three times. They transfer me from department to department and finally tell me that someone lied to us and that our 79.99 promotion was never offered for a year. EVEN THOUGH THEY ADVERTISED IT ON THEIR SITE THAT WAY. There has to be some legal bullshit that can get them in trouble for mis-marketing their products. Overall, comcast is the worst. Customer service is terrible and the departments within the company clearly don't communicate and lie to customers. read more

This company has wasted tons of my time. If there was a service more expensive with the same amount of service, I would go with that. Even after cancelling my service, I've still got them pestering me. A month after my service ended and after I moved to a new apartment, I started getting calls about how they needed me to return equipment. I called back, and they said I had a modem that I never returned. I never rented a modem and had always owned my own. A week later, my old landlord calls and says there was a package for me at my old address. I went to pick it up, and it's a box from comcast. They had sent me some sort of digital cable box a month after I had cancelled service. Now, I DID have equipment from comcast! What kind of ineptitude...!? Now I Have to deal with returning this equipment I never wanted. The customer service is incredibly compartmentalized. Each department/operator only know how to do one thing. If you call, you'll be transferred around with very long wait times, and 2/3rds of your calls will be dropped. Multiple times I've talked to a representative for long stretches of time to find out that they can't do anything about the problem, and then they will say they have to transfer me to a different department and then it boots me back to the automated choices that I got when I called in the first place. read more

Signed up to yelp just to leave this review. Have never left a review before. I cannot tell you what a terrible initial experience this was. I spent 30 minutes signing up online, and was then directed to a online service representative, who proceeded to try and upsell additional services. I wasn't too bothered by this, but when asked to just have what I'd originally ordered, the prices went up (doubled in some instances), and I was told the originally installation date I'd selected was no longer available and the earliest they had was five days later than the one I originally selected. This whole process took over two hours. If I had other options for service, I would have used them, but Comcast has a deal with the building I moved in to. If you have the option, avoid Comcast. I've used Verizon FIOS, and DirecTV over the last few years, and they were far superior in every way from an initial contact standpoint. I dread to think what the ongoing service experience will be. read more

I have had nothing but problems since i changed to the new xfinity boxes. Try and get help when you have a problem, You are put on hold for an unbelievable long time, and they dont care. I tlaked to 5 different people and was on hold with them on for 2 1/2 hours. I hate them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

My internet is down. My wife and I have called Comcast 5 times. After being told they will be with me "in a moment," 10 minutes passes, and I'm then forced to leave a message for someone who will call me right back. No one calls back. Eventually, one of my wife's calls got through. Luck? Miracle? The comcast rep informed her that our internet was down because we hadn't paid the bill. My wife and I have perfect credit. I am a lawyer, and she is a doctor. We are both hard working and extremely responsible. So when I say "Comcast did not send us a bill" it's because they didn't send us a bill. We thought we were enrolled in autopay anyway, and asked them about it. Comcast said "we tried to bill your account twice, and it didn't go through." "What account" my wife asked (since our accounts are all in good standing, because we have perfect credit). They said, and I quote "we don't keep records." Wow. My wife said fine, whatever, let me pay the thing and sort out why this happened later. They said "Your account is locked and you can't pay over the phone. You have to go to the Comcast center, and pay in person. And oh, by the way, there is a separate fee to reconnect your internet." Wow. I tried to pay online, where comcast takes me to its "walled garden" and says I can pay with cc or my checking account. After trying each, it says I can't pay either way. If I can't pay either way, why does Comcast first ask me to go through the process? I tried to pay through the auto phone service, after it prompted me to do so. It won't let me pay that way either. If I can't pay that way, why tell me to pay that way? Any single one of these errors would infuriate a customer. That all of them happen should engender some careful reflection on the part of Comcast management. If, on the other hand, Comcast management is as jaded, disconnected, uncaring, and flat out pathetic as the service I've received would lead any rational human being to conclude, then I have no hope of resolution, and can simply swear off Comcast for the rest of my life. In closing, Comcast has tens of millions of customers -- and not quite 3,000 likes on its facebook page. Every single person making decisions over there should be ashamed of yourselves, and if you have any degree of competence or decency you should probably leave Comcast before it's sucked right out of you. read more

cancel your service with Comcast.... they are absolutely the worse in providing customer service. they lie to you on phone about cost for tech's to come to your home... first they say NO CHARGE... then your bill has a charge. You call and remind them of your conversation... they say sorry for the miss communication... but we can't reverse the charge. cancel now... trust me, this company is aweful read more

Comcast sales person sold me an upgrade in equipment - technician shows up Friday afternoon to install it - does not complete job - leaves me without any service and promises to come back Saturday at 1pm. I cancel plans so I can be home - technician does not show - I am still without service. I call Comcast - talk to a supervisor and told he can't do anything except reschedule a technician for the following Tuesday (have to cancel plans again)- and Comcast has setup a system that prevents him (or a customer) from talking to the dispatch or any of the people responsible for actually performing the service - so nothing can be done to make it right. Offers a $25 credit which is ridiculous and has nothing to do with the hassle and aggravation of not only not having service for the Bears game - but the hours I've spent on the phone, changing plans, etc. If you ever get service working - forget about upgrading - better yet I am working on getting rid of cable completely with a combo of Hulu+ - Netflik & it appears I get Bears games online as well read more

This is a weird place, but I did get done what I went there to do. I knocked off a couple of stars for the following reasons. 1. It's just a service center where you return cable TV/internet/phone devices, get devices, make changes to service, pay bills, etc. Why then have staff and customers separated with glass, conversing through mic/speaker - which never seem to work right, and exchange devices though portals at each end (and with rickety doors on these portals)? Needlessly bureaucratic. But, they have one line snaking around, which is good (and not a line per window, which is stupid). They should probably have a separate line for quick stuff, like dropping off a device, but whatever. 2. The menu of services seems limited, which is odd, because when you usually go in person to a business, you can get more done than over a phone (such as a bank, for example). I returned a modem, because I cancelled a business internet line. I started this cancellation process with the customary 4.5 phone calls, but when I returned the modem, I was told that the account was still open, and service still on (I already have another internet service - Xfinitiy home service - active on the line, so it is impossible to also get the business service on it). The staff person however wasn't able to cancel the business service for me, I have to call again for that. read more

I have worked in the Customer Service industry for 10 years and I was APPALLED at the treatment of Comcast customers. I have never experienced ANYTHING like the terrible service we received from this company. We signed up with Comcast a month ago after moving to a new apartment and from the very start it was a nightmare. To date we have made 7 phone calls each at least 40 minutes, all trying to resolve one problem. Phone calls as follows: 1) Received a DOA modem. We call tech support and they wanted a technician to come out to check on the modem for installation. The appointment was made for Saturday between 7am and 11am (approx). No phone call and the tech never showed.... 2) We called to find out where the tech was and were informed that the appointment was changed without our knowledge to that Monday...to a time where we would be at work. That was the first time we decided to cancel. We were transferred to someone who wanted to save our business so they made us a good deal on the service. We were also promised the upgraded shipping refund on DOA modem. They did refund the shipping (eventually) and we physically went to the location to pick up a modem that worked. 3) We got our bill and the amount was not adjusted to the rate we were promised, so we called again. We were told that our file indicated after the first time we called, we then called back 2 days later and cancelled the deal we got. What?! We called to cancel NOT THE SERVICE, BUT THE CHEAPER DEAL?! Why would anyone is their right mind keep the service, but agree to pay more? Ridiculous. We are pretty sure the agent who gave us the deal was not authorized to do so, so it was reversed. We were promised it would be rectified in within 24 hours (after much arguing) 4) We checked and of course the bill was not changed to the rate we were promised AGAIN. We called and requested to speak with a manager. After explaining ALL of the previous again. We waited on Hold for 30 minutes and then the call was disconnected because the call center closed. Guess the agent we were talking to wanted to go home. 5) Called AGAIN asked for a manager and again put on hold for 30 minutes +. The agent said that he got permission via G chat from his manager to credit us 120.00, which would have taken care of the 'past due balance' for the wrong amount (which was not even past due at that point). We were also promised the original offer we were promised the first time. We were told BY THE AGENT that if the changes were not made on our account by 9pm the following evening to call back and cancel. He also gave us a fake employee ID number and we found out later he said in the notes we were unruly customers and that we threatened a chargeback, which never happened. 6) Nine PM rolled around the next day and the account was not adjusted. We called back to cancel. The Agent informed us that they are never authorized to issue a credit of that amount and that the max is 40.00. lied to again. We just wanted to cancel. We were told once again that the amount past due on our account would be taken care of because we were still within the 30 day money back guarantee. She promised up and down she never had any complaints from customers and it would be done. NOPE. And as an extra added bonus, two days after we "cancelled' We got another modem in the mail. Its been a few days and I have not been able to stomach calling them AGAIN. read more

The only thing they are consistent at is taking money out of my checking account every month. Strangely, they have never screwed that up. Customer service is the absolute worst. read more

Comcast customer service is horrible. All of the lines are understaffed, and the waits are over 10 minutes every time. You always get the message that wait times are extended due to heavy call volume. There is not enough staff for service issues. However, call Comcast to buy service. They anser thre phone with 10 seconds each time. A great business model - sell and then provide terrible customer service. Reminds me of AT&T in the 1980's..... read more

Although both my husband and I signed up for the account together, they would not let me cancel our service because I was not listed as the "main" user- even though it's listed with my name as an additional user, my credit card, my cell phone, and my email. They were incredibly rude and not helpful at all. Of course, when I previously called to upgrade my service, they didn't need my "husband's permission" then... We are canceling immediately. read more

I will never buy from them again.... 1) Customer Service hung up on me 2) Technician showed up but did not install product 3) Re-scheduled installation was cancelled 4) Customer service left me on hold 45 minutes 5) No one could help...shallow apologies, more bouncing around between departments. Comcast should spend less time marketing and more time focusing on customer satisfaction. They really do suck! Call WOW... read more

This place is an absolute joke. I am standing in line and there are currently three windows with women just sitting here staring. There is another woman/rep screaming at a customer. I waited in line for an hour only to walk up to the window to exchange a cable box that stopped working last week and was told that they "had no cable boxes in stock". I asked Jya what she was going to do to fix the situation and she told me "there was nothing she could do" and proceeded to tell me I could "wait for an hour or so until they received a new shipment or I could come back later". I told her that neither of those options worked for me and she said she would "mail me a box when they came and in and that it will take five business days". She gave me an attitude the entire time and had ZERO customer service skills. I'm amazed that a Comcast store could have no cable boxes in stock and allows this type of customer service. I'm also amazed that they don't have windows available specifically for returning/exchanging equipment. Who knows. Maybe I'm too logical. read more

Billed for three months of internet service that Comcast never initiated. What a joke. Comcast's customer service is even worse than Time Warner, and that's an achievement. The call center in the Philippines promised internet installation could be completed after 5pm on weekdays and on Saturdays, but the contractors refused to honor that. After making three different installation appointments, each of which I was stood up for, I cancelled my request for service. Comcast has now billed me for three months of service that I have never never received. If this is reported to credit agencies I'm going to do something equally nasty to Comcast. This is ridiculous. read more

Comcast is Horrible service.. WORST providers and Customer Service.. You have to keep calling them and they hang up. Wasted 3 hours. They charge for 50mbps ($67.00) but provide only 28mbps. Have to find some other providers... read more

Comcast is horrible. From the minute he walked in the door it was problems. 'They scheduled my appt as an upgrade to existing service instead of new service' which meant he had to call in to his boss to see if he could do the work order. Once he called in he was put on hold, which I admit made me chuckle. Then he told me the cable to my unit was locked in RCN's box which he cant get to. Apparently I now have to have RCN unlock my cable and then reschedule Comcast. Now I remember why i left comcast to begin with. Forget it read more

I'd give no stars if I could!! They sold my phone number and I get three calls a day from a phone number based out of LA. I can't answer to tell them to stop because I work during the day when I get the calls, and if you call back they say all reps are busy! Irritated that my information gets sold from a company that I have loyally paid my bills to for years for their crappy service that always has outages!! I'm on the do not call list, why am I being pestered?? Ugh! Ready to cancel and go to ATT Internet tonight!! Bravo for you junky service, comcast... It's very apparent that NONE of your customers are happy! read more

This internet provider is garbage. We payed the introductory rate of $20 a month for 1 year with Internet. Internet cut in and out, turning a 10 minute YouTube video into 1 hour. After hearing our introductory rate was soon about to double in price, I decided to cancel our subscription. Approximately 10 dropped calls later I finally reach an incompetent representative who tells me that I can actually qualify for the introductory rate again if I call back in a month. I knew of their history of unreliability, yet still made the mistake of wanting to believe her promise. (Even asked if I could have it in writing!) So instead of cancelling, I called back one month later to get my promised monthly rate back. 30 min later, I Finally reach a live representative who says I don't qualify for any promotional offers!!!!???? BUT says he sees the note that was promised me that rate! Even with that proof, he still couldn't honor that rate which was promised to me!! I then ask to be transferred to a " supervisor". 20 minutes he is able to get me his supervisor and turns out she is more incompetent that the first guy. She lies and says she does not see where I was promised that rate. I told her that the guy before her straight out read it to me! She got all defensive saying it might be there but there are a lot of other notes too. She said all she could give me a $20 credit for the month we paid double and I said "Great! Do that and cancel our plan!" She said "Oh, I can't do that if you are going to cancel. I only offered that to keep you as happy customer." I said, "then consider me a happy customer and credit me the $20." She said " No ma'am Im sorry but I can't do that anymore". And that is where I just about lost it out of frustration. Come to find out she was NOT even a supervisor!!!!?? I asked to speak to a real supervisor and she said she couldn't do that. I said "why not?" She said "I think they are all in meetings" I said "then I'll wait" she said "do you want me to just have one of them call you?" I said "absolutely not". Total of 3 hrs later I got no supervisor, and got absolutely no where. I have SO many other examples of their incompetence. This is just one. I cannot advise you enough to spare yourself the headache of com-crap and just pay premium for any other internet provider. read more

Worst customer service I've ever received. Internet has been bad for 3 months and completely out for 5 days. Took work off for my scheduled appointment and tech never showed up. To top it off the lady on the phone was extremely rude. I will absolutely be shopping for different service. I'd happily pay for a slightly less quality product in order to work with a company with some level of customer service. Truly awful! read more

Unfortunately I have been a customer for years! Worst customer service ever. Good luck getting one of their technicians out to your place on time. They use contractors who dong give a flying F!!! Seriously just waited 4 hours for a guy who isn't even going to show up. I am a busy person and never got to shopping around. Really there are not too many choices out there. This should be illegal!! Better luck with ATT&T!! read more

The experience with Comcast was just horrible. From technical problems to suddenly increased prices (not only one special ends but also unexpected) to a terrible customer service. I currently try to cancel my contract but they make it as hard as possible. You can only cancel via the hotline but when you state the you call to disconnect your service they will put you in an endless loop. So far I have not managed to talk to a representative to tell them that I would like to disconnect. When I tried to cancel my account using the chat, they first told me that they were not authorized to disconnect my services. But I insisted that they should terminate the contract. Then they just rebooted my modem so the connection with the chat was gone... read more

I have been battleing with the bill payment and customer resolution center for two years. Now today I called about them raising the price they assured me I would get for 6 months. When I called custom resalution today they told me if I don't like the fact that they no longer offer the discount I could cancel and give them a $210 cancellation fee. I asked why would I have to give them a cancellation fee and they told me I agreed to a 2year contract on 4/23/15 I never had a contract with them previously and didn't give them permission to execute a contract on 4/23/15 Do as I did and put the app on your phone that records all calls. Keep in mind that you do need to inform them that your recording the call, the same as they do you. read more

I was hesitant to switch to xfinity after hearing all the horrible customer service reviews. And guess what you guys did not disappoint. On the installation date the technician sat outside my house for an hour and left told dispatch I was not home. On the next installation date - the guy was very helpful but dispatch was a nightmare - they insisted they could not activate my lines because I was not RENTING your cable boxes. After all the back and forth 6 lines were to be activated and only 4 got done. I call today and have to wait on a call back before someone can come fix the problem. Meanwhile you guys have yet to figure out why 3 out of 3 cable cards are not working and one lady even hung up on the 3 way call between me her and Tivo. You guys have 1 more day to fix my lines and cable card before I cancel! read more

This is a group-level report on quality of COMCAST service. I have a list of COMCAST customers living in the same neighborhood and experiencing same problems with COMCAST Internet service. For a long time I experienced extremely unreliable COMCAST Internet service and contacted my neighbors served by COMCAST and found that ALL of them experience same symptoms of 'oversold' bandwidth capacity. I sent our collective letter to our local COMCAST office in which I explained that all my neighbors (list with names and addresses) see same problem and requested being switched to a less loaded node. In response (Ms. Rashea C.) answered that COMCAST does not deal with collective service problems. The most she could do was to send a technician to my home to look for a problem inside my home and around it. She disregarded the fact that ALL my neighbors have same problems and, therefore, the problem cannot be internal. She just wasted COMCAST money by looking for a problem where it can not be. Surely, the technician's visit had absolutely no effect on quality of service. Next, I reported our collective problems to VP of COMCAST service, Mr. Tom Karinshak. His assistants were very enthusiastic about resolving the problem and redirected my request to the same Ms. Rashea C., who reported to me that 'where is no problem with COMCAST service". Here we are! Awful service, local stuff denying the problem experienced by all customers in the same neighborhood, VP of service unable (unwilling to admit oversold service?) to deal with the problem. To me it looks either like a highway robbery, or a dilettante-level service. Both are bad! read more

Pay for 75mbps, can't even stream video. A step down from dial up but much, much more expensive.

I only put 1 star because there isn't an option to leave none. I was a Comcast customer on and off for about 20 years with a total of about 15 yrs of loyal service. In that time I experienced awful customer service stemming from their bureaucratic automated system. However, they seemed to be improving since about 2015. I rarely had issues with service. My issues were with everything else, but it was this last experience which has permanently soured me on XFinity. A year and a half ago, I canceled service. I was moving somewhere service was already set up. I did this a few days into the next billing cycle. XFinity promised me they would prorate my bill which would be available when it was processed in a few weeks. I thought that to be odd considering this wasn't the first time I'd cancelled or transferred services. I've always been given my final bill total at the time I cancelled services. I waited a couple of weeks for a letter in the mail, for my online account to be updated (which I could no longer access), for an email or phone call, and nothing. So, I called them and was given the same answer about how my final balance wasn't available yet. I also found out they were trying to charge me the entire month of service. Again, I explained myself and had them fix it, but not before having to speak with a supervisor. This happened 3 more times leaving me in limbo for another 2-3 months. I kept expressing my concerns and stressing that I was worried they were going to keep screwing things up. Eventually, I call to find out that my account no longer existed. I almost left things there, but decided to ask for another supervisor who informs me that my account wasn't cleared but sent to their collections department. When I get that dept on the phone, they tell me I owe a full month of service that is long past due. Obviously, I was furious. I didn't hang up with them until they acknowledged their mistake and stopped my account from being reported to the National Credit Bureau. This is when XFinity tells me that they have decided to wipe clean my balance. I was told there was an issue and they couldn't figure out how to charge me at a prorated rate and since I only owed about $30, they decided to let it go. They apologized and that was the end of it. So, I thought. A year and a half later I get notifications from Credit Karma about a $250 XFinity Bill I never paid. A day later, I got an letter from an outside creditor saying the same thing with an offer to pay half of the balance by a specific date. After weeks of contesting that, I'm frustratingly reporting that the issue has been resolved. However, now my credit score is worse than it was before the bogus claim because that's what happens when you dispute a bill, even when it's cleared as a mIstake. What's the moral of the story? Paying and using XFinity for service puts your credit at risk and they will take zero responsibility for their mistakes. I will never pay XFinity another penny. read more

Completely unstable platform. I frequently lose certain channels, including local networks. Comcast seems incapable of fixing the issue. Totally not worth it. Do yourself a favor: Get cable from a different company! read more

if I could give them a negative rating I would. They run advertisements constantly as if there is a choice of internet providers in Baltimore City Maryland. the service is slow, the box is always malfunctioning and customer service sucks. if I didn't need internet for work I would not be a customer. it seems the bill increases every month and you have to wait on hold for 30 minutes or more to talk to a real person to find out why the bill increases every month. you would think with as much as they charge for the service they would be able to hire enough people to answer the phones. another example of greedy corporate america - always increasing fee while decreasing service and satisfaction. when they ask you to respond to the survey it never addresses the issues that are lacking in their service by design so they can pat themselves on the back for robbing people blind! Shame on Comcast and the elected officials who allow them to operate in this fashion in Baltimore City Maryland! read more

Let me just let ya'll know this is my installation when all thiscwas happening.This worse f#$@in service that I have even had my cable is more out then in and all they wanna do is credit hours and days how about having service that actually works since I have gotten xfinity Ive was with cable for 1 days and with out for 3 days 1 day service 2 days off sent the same Rep again mistake on they're part Got the worse surper vision whom did not care to help started with an attitude would notet me talk when I would talk she over talked me had to let her know fix your attitude stop over talking and listen she would not stop arguing so I said I dont want to talk to you get another super visor that has a better attitude and understanding cause you just dont give a dam.Super visor call back and this girl was the most helpful,understand,caring,sympathic beside the Rep that came to my home The manager from Tec Support Brian I think his name is was amazing,great besides the rep from tec whom connected my box not like the very first rep that came late never called went out side to my nieghbors side to let the rep know in the pooring rain wrong side this building this door and youvhave to move your van or youll be towed.He open the door after 30 minutes out in his van then came in said Hello drop the bag and left.Did not said nothing else spokecwithcTec super who no sooner I gave him an explanation and Brian knew exactly who the tec person and thats not our procedure and did not be any means follow procedure.For all this truoble I received a whapping 30.00 taken off my bill and over charge in the month after.Tonight I'm watching and my voice remote is not working so I shut my tv off and turned it back on and now I aint got no cable it said sorry having trouble with connection please check connection are tight and restart and after 4 tries no cable call xfinity and the recording stated I have power outtage in the area and wont have cable til tomorrow.Called again spoke Rep Felix and he said I have to send some to your home to check your box and see whats the issue.I am I convinced and I have to make an appointment to have some one come out and fix my cable.I've had nothing but bad service with Xfinity.NOT A CABLE A COMPANY I WOULD RECOMMEND.POEPLE RUN SERIOUSLY!!!!!!! read more

We started receiving letters from Comcast about a"bill" we owed. We had never signed-up with Comcast. So we thought it was a mistake with the wrong address. Since Comcast is not available in our area these letters were ignored. Subsequently, we started receiving threatening phone calls from Southwest Credit Systems. Finally, we called Comcast Customer Fraud Department and spoke with a very nice representative; Joe Jimenez. He said to resolve the complaint he would need additional personal information. The complaint could not be resolved with out it. He indicated we would need to fill out an affidavit with drivers license information etc. The address and name of the individual(s) receiving their service could not be revealed to us. I asked Joe why we weren't contacted during the application process to confirm that it was us setting up an account for someone with a different address and last name; where the service was to be provided. He said they want to make it easy for the customer during the application on-line process and requiring additional layers of security would not be customer friendly. He said he could not resolve the complaint without additional personal information from us (which we were not willing to provide in addition to what they already had fraudulently on-file) nor, could they stop the collection phone calls. read more

Trying to transfer account into my almost 80 year old mom's name. My dad passed away in December. I spoke to someone in December, emailed all of the documents requested, including A death certificate, my mom's Photo ID, and permission for my name to be on the account. Received an email saying it was resolved. A few days later, her cable and phone were disconnected and she called them. The account wasn't past due and up to date. They sent out a tech and gave her a new package. She just got a letter addressed to my dad yesterday that said he owed for one last month plus the package that she ordered. I have called them, they won't speak with me. It was hard enough for my mom to lose her husband and for me losing my dad. I've dealt with government agencies and nobody has made things so difficult! I don't know if they except me to take the letter to my dad's grave and read it to him but they are beyond ridiculous! read more

Without question extremely poor customer service. I upgraded my service from 300Mbps to 1000MBps. The original customer service rep (CSR) failed to indicate or make arrangements for the fact that I needed to upgrade my copper cabling to fiber optic. The net result is that my original 300Mbps dropped to 92Mbps. The second CSR I called, after a 40 minute wait determined the need for a fiber optic cxn and referred the case to a special technical services division with advice that I would get a call back no later than 12 noon the next day. No such call back was initiated by Comcast. I called Comcast again and after a 35 minute wait after their recording received a CSR who promptly dropped my call. After another 40 minutes on hold I spoke with another CSR who also dropped my call but called back after 10 minutes and alleged that I would get a visit from a technician to look at my issue. I advised that I didn't need anyone to look at my issue but needed installation of fiber optic cable and an appointment was made. Possibly someone will actually show up. I do not advise doing business with Comcast. read more

What a horrible company. We had called to set up an appointment to install internet in our home and the first technician said the cable outside our home is working fine and he had to come back another time to set up the cable inside the home. Xfinity sent someone else instead the next day and he told us that the outside cable does not work at all and he needs to run a new line and bury it underground and also drill holes into my house to connect it to the inside. Long story short, after couple more technicians came and they all gave us a whole different story as far as how to install internet service, searching for connectors in the basement and the attic, Xfinity sent a new technician out, after I had complained to their manager, and the new tech told us, of course, something totally different from the previous techs. They don't even read the notes that are on their system to expedite things so you don't have to tell each and everyone tech the same story. After we agreed to go with what the last tech suggested, even though we found out later that was not the way to go and we are glad this was never done, he said he will go to his truck to get his tools to start the installation, but then he disappeared! Very rude, very unprofessional service. People in that company don't care and they are not knowledgeable and Xfinity does not seem to care either when you complain about the techs' lack of knowledge and rude treatment of new customers. We went with another internet provider and we are very happy. Stay away from Xfinity company. The worst! read more

Their ivr automatic customer service system i sooo useless and crap its designed to put you on an infinite loop to not talk to a human. I hate it! It doesnt understand anything. I asked that i wanted to add a different modem and instead it restarted my internet. I asked to speak to a huma for the 10000 time amd inatead it said it cant do anything for 10 mins. Yesterday i somehow got throught the automated system to add internet to another property. The first agent lied to me and said that i was having internet in both my properties instead i found out he transferred my service from one property to another. It gets better tho, not only that but he offered for free a cable tv package which i didnt care about but since it was free i said why not. Than when my internet wasnt working i called to find our that the internet wasnt going to be active until i recived the box for the cable tv! I told the agent i needed the internet right now! So basically between back in forth i spent 6 hours, 8 agents and my simple ask was not solved... read more

Yes the worst company in the world. Customer service is disgraceful. Please train your employees. Spent hours talking to customer support and they have no clue. What a waste of time. Couldn't fix issue now have to send a tech. read more