I wish I could give 0 stars. If you have any other options, do not go with Comcast/Xfinity. I have been a customer for 12 years. Over this time, I've suffered through their clunky and slow website, making sense of billing and although the internet didn't go completely down often, it was often at less than 10% of the capacity I was paying for. The most recent offense happened when I tried for the 4th month to cancel the charge for Paramount+ (which never worked). The representative I contacted this time suggested a cheaper plan with better internet speed. I thought it was a new offer for a long-standing customer. But no, for this $40 discount, I went from 100+ channels to 10. When I tried to revert back to what I had, I was told it was impossible, but I could upgrade my plan for a price that was $10 higher than what I had been paying originally. I asked to escalate my request because I felt like I was tricked. I was told they don't have anyone I can speak with. What customer service company doesn't have an escalation protocol to help unhappy customers? Apparently, that would be Xfinity. I was told by the first representative I complained to that they opened a ticket, and I'd get a call back. When I didn't, I called again and was told there wasn't a ticket open. They would pass on my issue, but I wouldn't get any acknowledgement or a remedy from management. I am hoping this gets Xfinity's attention and my situation is resolved before I move to another provider. read more

It is utterly disgusting, downright deplorable and sad, frightening really.. Xfinity as a whole as a company sucks beyond whatever I could possibly imagine! I cannot tell you from the moment you walk in the door 10,000 times because trust me you will you'll be walking in and out of there disgusting trying to just get a phone. Please do not expect anyone to truly help you or to even give a shit while you're there. It's like breaking up with a toxic person! Just like used car salesman except worse! Thank you Come have a great day! read more

Visited the Plain Street Lowell to get a box replacement. The "greeter" did not seem to want to deal with anyone. After checking in and waiting 20 minutes I asked about the wait time. "Well it is going to be a while. There are 10 in front of you." I then informed him I have already done the troubleshooting and all we need is a box. His response was. "yeah?" We walked out at that point. Will NEVER recommend this store and if that is an example of their service I'll transfer to another provider. read more

I explained in detail what is wrong with my service and they keep putting me back into this stupid remote troubleshooting robot that says. My line is fine. I know my line is fine! The problem is this outdated signal splitter that was installed by Comcast when the building was into the wall when the building was constructed decades ago and needs to be replaced by and a real flesh and blood technician and not some troubleshooting robot. Most of these have been replaced by now but not in the apartment I moved into more than a year ago. I got sick of being put into that troubleshooting robot menu. So I asked for a human being whenever I got a human being they insisted on making me go through the remote troubleshooting thing AGAIN even though I insisted it will not detect my problem and I know what the problem is because other residents have had the same problem and it wasn't fixed until an actual human came to fix it. I kept insisting that I get an appointment I waited around ALL DAY AND NIGHT and no one showed up. No update or cancelation message. I was busy so I called back days later and asked why they didn't come. I was told they did come. I said no they didn't I was here all day and night. Check your notes. I was told they came and tested the signal from outside and it was fine. I said I told you people before that I KNOW the signal is fine I just need to have the obsolete built in signal splitter replaced by a human being. Why isn't that in my notes? I have told more than one rep in more than one call that took more than 1 hour that I know what the problem is and it can't be detected or fixed remotely. Also every time I use the app it tells me it tells me to set up 2 factor security and every time I do that I get a message that says my phone number is attached to another account. Yeah another account and another address and another family that I haven't had or used since 2020. I call about that issue and they say they are not allowed to change it. I am sick of being treated like I have no understanding of technology. read more

Keep going up & up impossible to get caught up. A costumer sense 2015 I'm a senior & disabled I live in low income housing all I need was WiFi for 1 rm just to stream my fubo, the affordable act closed in April brought it to 87 a mo wtf lowest @ 300 mb I was a day late on payment / shut off & now want 192 late fee & activation of 16 bucks . 4 mo.'a ago took money from my account without notifying me claiming I had a phone was denied of a credit check wtf . I'll never ever work w/ them again Stay away there's better options. A family with a kid it's free I'm old & poor max prices go figure read more

Worst company in the world. If I had an alternative option at this time, I would gladly take it. I hate them with every fiber of my being. Customer Service...when you can actually get a human, is the worst ive ever experienced. The second I can walk away from them and never look back, I will. read more

So one day in July, I called Xfinity to ask about increasing my home network speed. Next thing I know, I'm getting an iphone in the mail and they added another line. My bill went from $45 a month to 165. I told him I did not order it. I returned it. I have the tracking number and the delivery receipt. And to this day, they have not credited my account. And then, after calling. Better Business Bureau. I got a. call. I got a call from Xfinity saying they credited my account a bit. However, they told me I had a $400 balance I'm only paying $45 a month. Where did 400.00 come from? And One man was calling me harassing me. and. So I canceled the mobile service. My channels from cable to just internet. just to cancel They wanted my debit card information, which I will not give them. Beware. I liked him for a while, but this experience with them for the last month, has been awful. read more

I have had COMCAST / XFINITY for several years. I had to go through 1000 channels to find out what channels I had. When I changed my service or have a question a bot answers (not a live person ever) and repeatedly mentions reasons for calls, no options are for customer service to get the list of channels in your plan. This bot goes on about your bill every time. When it comes to paying they have your full attention. I rate customer service the worst I ever dealt with!!!! The channels automatically open up at 800 not at channel 2 or 4, and it is pre-programmed and very annoying especially when you change your plan and don't know what channels you have!! Nobody wants to go through 1000 channels everytime you watch TV. Then the channels you watch, they take them out of your channels and make you pay a ridiculous amount once they know which channels you watch. A channel I watched the other day suddenly I don't get!! This happens often!! If you can go through the aggravation of several calls and finally get a live agent, you get yelled at and they say you can get that information online, but you cant. I just spent 3 hours trying Also they get your billing wrong, overcharge you from what you agreed to. They add additional fees they don't tell you about. They raise your monthly rate without telling you. The Internet never works! I had three calls to repair and finally after repeated failures punched my computer and now the screen is gone!! I HATE THIS COMPANY BUT CANNOT AFFORD VERIZON"S OUTRAGOUS FEE"S!!! WORST CUSTOMER SERVICE IN ANY BUSINESS ON THIS PLANET!!! read more

If I could give less than 1 star, I would give XFINITY a -10. On May 13, 2022 I made a payment arrangement with XFINITY. They took my card number and set a payment to come out on June 1st. They told me that there would be no service interruption. A few days later, they shut off my cable, but left the phone and internet on. I called and had to speak with someone in the Philippines that I could barely understand. And that could not understand me. After literally hours of trying to explain, they turned it back on. This happened EVERY SINGLE DAY until June 1st. Every day I had to call and deal with it all over again. And wait hours til it went on again. On the morning of June 1st, the entire cable, phone, internet, and TV, went off and on, off and on, and off and on. It was like someone was playing games. My payment had already been credited, so nothing should have went off at all. Once again I called. The woman was rude, said it would be on EVENTUALLY. SHE TOLD ME NOT TO CALL BACK. After a few minutes I thought, this is ridiculous. I called AGAIN. I spoke with a guy who was nice and turned it right on. It took him less than 5 minutes. What was that all about?? I HATE XFINITY. I wish there was another choice. read more